Does Heritage Apartment have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 6 AM–11 PM.

Is Heritage Apartment pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Heritage Apartment?

Check-in start time: 1:30 PM; Check-in end time: midnight. Late check-in is available from midnight–2:00 AM for a fee of NZD 30.00.

Does Heritage Apartment provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of NZD 60.00 per room applies.

Where is Heritage Apartment located?

Located in Auckland Central Business District, this hotel is within a 5-minute walk of Sky Tower and SkyCity Casino. Queen Street Shopping District and Princes Wharf are also within 10 minutes. Gaunt Street Tram Stop is 8 minutes by foot and Daldy Street Tram Stop is 12 minutes.

4/10 Poor

Andrew

Mar 15, 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Too much trouble

To hard to check in, no storage for luggage, room was OK would not do again

Stayed 1 night in Mar 2020

6/10 Okay

Ronald

Feb 5, 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

The initial instructions were vague with regard of how to access the apartment. No staff on hand. The staff at the Heritage Hotel were great in contacting the owner. The owner then advised that she had sent an email to us on THAT morning, when we were departing early to catch transport to the airport to fly out. Not good. Facilities of the room were satisfactory. No hand towel and no face washer.

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Jan 31, 2020

Liked: Cleanliness, staff & service, property conditions & facilities

Basic accommodation in a Hotel setting . Very clean and well presented ok for a one or two night stay

Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Dec 26, 2019

Disliked: Cleanliness, amenities, property conditions & facilities

The worst ever and will never again pick up keys from a coffee bar manager an desk not pleasant at all

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Dec 8, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love staying at the Heritage. It's an excellent location in Auckland CBD.

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Jun 19, 2019

Liked: Cleanliness, staff & service

A nice studio room with a comfortable bed. Easy to find the room, good communication in regards to key pickup etc. I was disappointed as there was only one light switch that worked in the entire studio (not including the bedside lamp), meaning that there was no light in the bathroom in order to have a shower. Because of this, I had to have the door open from the room in order to let light into the bathroom. Otherwise everything was ok, however I am fairly disappointed with the amount paid for a mildly satisfactory room. A little basic cutlery and the option of herbal tea would be a nice idea, as having english breakfast tea and coffee sachet options with no ability for guests to store milk safely for their hot drinks does not make a lot of sense to me. Thank you Thank you

Stayed 2 nights in Jun 2019

8/10 Good

Jocelyne

May 30, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

May 2, 2019

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Mar 23, 2019

Liked: Cleanliness, amenities, property conditions & facilities

We liked the room but didnt have light in the onsuite so that was disappointing when i had only one mirror to apply my makeup which was in the onsuite, we had breakfast tnis morning which was very nice, so apart from no light to be able to shower and makeup the overall stay was very nice

Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Mar 18, 2019

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Had to chase up owner of the apartment for our key although she said she had sent email to advise where to collect key. I had not received email so took some sorting out dragging our suitcases up and down the street. Room was very nice apart from curtains need a wash.

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Mar 17, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Feb 28, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The receptionist knew nothing about us and after being shown our confirmation advised us that the keys should be collected from a coffee bar 200 yards away. When we got to the room it was a reasonable size but very dated. There was no safe, no mirror or waste paper basket except in the bath room. On the third day, the room keys would not function and we were told that the main room hirer could not come to the hotel for 2 hours as she was teaching. We complained to the hotel and eventually gained access to our room. There was no room service at att. It was by no way an apartment - just a scruffy room in quite a nice hotel.

Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Feb 20, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was as described. Good location. Good pool. Easy communication. I did think it was part of the hotel but must have been privately owned and therefore no cleaning service or 24 hr check in.

Stayed 2 nights in Feb 2019

8/10 Good

damien, Melbourne

Feb 11, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Good apartment and good hotel facilities

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Jan 1, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We booked an apartment not the hotel - and the reception team was extremely unhelpful - not even acknowledging a question which they obviously knew the answer to... fortunately the apartment owner and one of the shop concessions were great and solved the problem of where a set of lockers were situated - actually in the shop. That aside room was nice and the rooftop pool was just what the doctor ordered for a relaxing afternoon - then just $6 for an Uber into the viaduct for birthday celebrations. Would definitely stay again in the apartments - but snooty staff spoil the hotel feel - so puts the hotel below many others that I have and will stay in in future... but that’s not their problem it’s the shareholders that lose out 🤔

Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveler

Dec 17, 2018

Liked: Cleanliness

Disliked: Staff & service, amenities

Location was perfect, communication and services as requested were poorly detailed

Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Dec 9, 2018

Liked: Cleanliness, staff & service

Disliked: Amenities

The car parking system is not user friendly at all and was very frustrating....

Stayed 1 night in Dec 2018

8/10 Good

jose carlos

Nov 22, 2018

En general estuvo correcta mi estancia La situcion es muy buena , céntrico

Stayed 1 night in Nov 2018

8/10 Good

Barbara

Nov 19, 2018

Liked: Cleanliness, staff & service

Lohnt sich :)

Ich war voll auf zufrieden! Top Lage, sauber, alle sehr nett & hilfsbereit. Tolle Dachterasse mit Pool & gigantischer Aussicht :)

Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Nov 14, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally located, lovely room

Room was centrally located (5 min walk from sky bus stop), really easy check-in / check-out, clean room with all the facilities you needed. I didn’t eat in the hotel but there was a restaurant for evening meals and breakfast (for an extra charge)

Stayed 1 night in Nov 2018

2/10 Terrible

Howard

Nov 10, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid!

This was a very unsatisfactory stay. The “apartment” (No 331) consisted of a fairly small, spartan bedroom and an en-suite bathroom. There were no self-catering facilities apart from kettle, toaster and minimal crockery/cutlery. The furniture was a mish-mash of inappropriate and fairly useless pieces. The space in the small wardrobe was almost entirely taken up with a refrigerator and spare bedding so there was no hanging space for clothes. The was no drawer storage whatsoever. The Heritage Apartments are co-located with the Heritage Hotel but there is NO connection between the two organisations. The “apartments” are privately owned and rented out by individual owners so there is no common standard of accommodation or facilities provided. We received no communication from the owner about arrangements for key collection and only discovered by accident that keys are “often” left with the franchise shop in the hotel. If you arrive when the shop is closed then you have nowhere to stay. We had no means of contacting the owner when we discovered there was no plug for the bath. Because of the inconsistency of accommodation on offer and lack of accountability of individual owners, I believe this accommodation should not be promoted on Hotels.com

Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Nov 4, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families

Comfortable and clean basic accommodation suited our family. Short walk to train station, easy to get to Disney and town. Lots of shops and restaurants close by. Breakfast was a bonus.

Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Aug 31, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware and stay well clear

This is a PRIVATELY owned room inside the Heritage hotel. A very misleading listing. It is neither the Heritage nor an apartment. It is a small dark dingy poorly decorated room that looks out at a wall. Not worth the money, even if you werw aware what you were actually booking. You will be asked to clean the room and any complaints will not be well received, and you will never get your money back.

Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Aug 19, 2018

Liked: Cleanliness, staff & service

Great location. Perfect for a short stay. Simple but comfortable. Great amenities in the building

Stayed 1 night in Aug 2018

2/10 Terrible

Mark, Wellington

Aug 12, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bizarre experience

I have stayed at the very good Heritage Hotel on business over 80 times over the years. This week I booked two nights at the privately owned apartments for the first time. Despite rooms being available for two nights sequentially I was still required to change rooms. There was a mix up about which room to stay at first so as requested I moved my bags the next morning to the new room before going to work. That day the cleaners threw out my food/wine/shoe polish etc bag (items you mop up when moving rooms) claiming it was rubbish despite the room having not been touched, so why? Because of the room mix up I was required to go back to the original room! It smelt, and I found a half eaten pizza in the microwave. Not mine! I took a photo and texted it to the apartment manager. Because of an easily avoidable room mix up, I suffered no less than 23 texts from the apartment manager who when I called to say none of them made any sense, or were apologetic, and that she appeared to be the problem, I then received a barrage of texts from her accusing me of being a 'liar', (twice, yes, in writing) about the pizza, and the room mix up, and threatening to contact the Hotel manager to have me banned from staying there. I have wasted enough time on these people but they are a brand nightmare for the excellent Hotel should you think they are the same outfit. Choose carefully.

Stayed 1 night in Aug 2018

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