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Four Points by Sheraton Auckland

4.5 star property
Luxury hotel with a 24-hour fitness center and a 24-hour business center

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Photo gallery for Four Points by Sheraton Auckland

Premium bedding, minibar, in-room safe, desk
Serves lunch and dinner
Lobby
Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services

Suite, 2 Bedrooms, Tower (View)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
  • City view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Tower

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Sofa bed
Separate bedroom
Premium bedding
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View (Balcony)

Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View (Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Mini-fridge
Dishwasher
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 36 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

View from room

Room, 1 King Bed, Non Smoking, Tower

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Corner

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
TV
Blackout drapes/curtains
Sofa bed - single
Premium bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
396 Queen Street, Auckland, Auckland, 1010

What's nearby

  • University of Auckland - 3 min walk - 0.2 miles
  • Sky Tower - 8 min walk - 0.5 miles
  • Spark Arena - 19 min walk - 1.1 miles
  • Eden Park - 3 min drive - 2.1 miles
  • Mt. Eden - 4 min drive - 1.6 miles

Getting around

  • Gaunt Street Tram Stop - 4 min drive
  • Auckland Britomart Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Q Theatre - ‬1 min walk
  • ‪Nando's Queen St - ‬3 min walk
  • ‪The Counter Cafe - ‬3 min walk
  • ‪Daldang - ‬2 min walk
  • ‪Kang Nam Station - ‬1 min walk

About this property

Four Points by Sheraton Auckland

Luxury eco-certified hotel near University of Auckland
Located close to Sky Tower and Auckland Domain, Four Points by Sheraton Auckland provides a coffee shop/cafe, a garden, and dry cleaning/laundry services. The on-site local and international cuisine restaurant, Queen's Head Bar & Eatery, offers breakfast, lunch, dinner, light fare, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.
You'll also find perks like:
  • Buffet breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, an elevator, and a computer station
  • Wedding services, a ballroom, and a banquet hall
  • Guest reviews give top marks for the helpful staff and location
Room features
All 255 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Free toiletries and hair dryers
  • 43-inch TVs with streaming services and premium channels
  • Wardrobes/closets, mini fridges, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, German, Japanese, Korean, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (NZD 35 per night)
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 39 per person
  • Covered self parking fee: NZD 35 per night (in/out privileges)
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Frequently asked questions

Is Four Points by Sheraton Auckland pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Four Points by Sheraton Auckland?

Self parking is available for NZD 35 per night. Valet parking is available for NZD 60 per night.

What time is check-in at Four Points by Sheraton Auckland?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Four Points by Sheraton Auckland?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Four Points by Sheraton Auckland located?

Located in Auckland Central Business District, this luxury hotel is within a 10-minute walk of University of Auckland and Sky Tower. Auckland Domain and Spark Arena are also within 1 mi (2 km). Auckland Britomart Station is 15 minutes by foot and Gaunt Street Tram Stop is 21 minutes.

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Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 439 out of 737 reviews
Rating 8 - Good. 210 out of 737 reviews
Rating 6 - Okay. 56 out of 737 reviews
Rating 4 - Poor. 20 out of 737 reviews
Rating 2 - Terrible. 12 out of 737 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10

Nice easy place to stay.
Stayed 2 nights in Feb 2025

10/10

Very kind and professional staff. Great breakfast!
Stayed 4 nights in Mar 2025

10/10

Loved the place
Stayed 2 nights in Mar 2025

10/10

good place too stay to catch a cruise
Stayed 1 night in Jan 2025

8/10

Great location. Walkable to shops and restaurants
Stayed 1 night in Mar 2025

10/10

Great place to stay especially if going to events at the Town Hall or Civic. Super convenient and a quality hotel stay. Really enjoy the ability to walk to shopping, food and drinking spots. Churchill roof top bar is really nice too. Very friendly and helpful staff.
Stayed 1 night in Apr 2025

10/10

The hotel was wonderful and the employees were so friendly!!
Stayed 4 nights in Feb 2025

10/10

Great hotel in great location!
Stayed 1 night in Jan 2025

8/10

Close to everything
Stayed 1 night in Feb 2025

10/10

A wonderful hotel with excellent friendly and helpful staff. Within walking distance of the main attractions and shopping areas. Fabulous breakfast and entertainment on some evenings eg The quiz!
Stayed 3 nights in Jan 2025

10/10

the staff was especially helpful and accommodating
Stayed 2 nights in Feb 2025

8/10

Location, good staff
Stayed 1 night in Jan 2025

10/10

Staff excellent, friendly and very helpful at reception. Rooms very clean, comfortable beds.
Stayed 1 night in Jan 2025

10/10

very easy to get to the main area for shopping and dining. Everyone was very friendly. Would recommend staying there.
Stayed 3 nights in Jan 2025

10/10

Four points by Sheraton is a wonderful Hotel very close to dining option. Shopping, and entertainment. The staff is amazing. Everyone was so friendly and accommodating. The food is good at the hotel as well, and they have a buffet breakfast. We will definitely stay there again on our next trip to New Zealand!
Stayed 5 nights in Mar 2025

10/10

Though the hotel itself is in impeccable condition, it is the staff who stand out for their friendly professional attention to their guests. We had a wonderful stay. Highly recommended.
Stayed 2 nights in Feb 2025

10/10

.
Stayed 1 night in Jan 2025

10/10

Close to the town center
Stayed 6 nights in Feb 2025

10/10

Super convenient and nice place. Walkable to ferry.
Stayed 1 night in Jan 2025

8/10

Very clean - good service. Breakfast was great
Stayed 3 nights in Jan 2025

10/10

Churchill's Gin Bar on the 20th floor was an amazing treat!
Stayed 1 night in Jan 2025

10/10

Staff were all great. Problem with TV remote taken care of quickly Nice special treat for women in honor of International Woman's Day.
Stayed 1 night in Mar 2025

10/10

Good staff. Very helpful
Stayed 1 night in Feb 2025

8/10

Enjoyed the stay,staff were friendly and inviting,room was very nice and tidy.
Stayed 1 night in Nov 2024

10/10

Great place to stay
Stayed 1 night in May 2024