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Four Points by Sheraton Auckland

Property class: 4.5

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Photo gallery for Four Points by Sheraton Auckland

Serves lunch and dinner - Four Points by Sheraton Auckland (Auckland)
Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk - Four Points by Sheraton Auckland (Auckland)
Suite, 1 King Bed | View from property - Four Points by Sheraton Auckland (Auckland)
Terrace/patio - Four Points by Sheraton Auckland (Auckland)
Lobby - Four Points by Sheraton Auckland (Auckland)
Four Points by Sheraton Auckland welcomes visitors with a coffee shop and garden retreat. The Queen's Head Bar & Eatery offers international dishes, and in-room WiFi keeps everyone connected. Guests love the attentive staff, central location, and 24-hour gym.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.8 out of 10
Excellent
(64 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(17 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds

8.6 out of 10
Excellent
(11 reviews)
  • 36 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View (Balcony)

Studio, 1 King Bed, City View (Balcony) | Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed, City View (Balcony)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area | 43-inch TV with digital channels, streaming services

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Tower

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Auckland Central Business District, a neighborhood in Auckland, Four Points by Sheraton Auckland is in a shopping district and near a train station. Sky Tower and Auckland Harbour Bridge are notable landmarks, and some of the area's popular attractions include Auckland Zoo and Kelly Tarlton's Underwater World. Looking to enjoy an event or a game? See what's going on at Spark Arena or Eden Park. Looking to get your feet wet? Rafting and surfing/body boarding adventures can be found near the property. Visit our Auckland travel guide
Map
396 Queen Street, Auckland, Auckland, 1010

What's nearby

  • Auckland Town Hall
    Auckland Town Hall
    2 min walk - 0.1 miles
  • Clock tower at the University of Auckland, New Zealand
    University of Auckland
    3 min walk - 0.2 miles
  • Sky Tower
    Sky Tower
    8 min walk - 0.5 miles
  • SkyCity Casino
    SkyCity Casino
    8 min walk - 0.5 miles
  • Queen Street Shopping District
    1 min walk - 0.0 miles

Getting around

  • Gaunt Street Tram Stop
    4 min drive
  • Auckland Britomart Station
    15 min walk
  • Auckland Intl. Airport (AKL)
    26 min drive

Restaurants

  • Queen’s Head
    1 min walk
  • Q Theatre
    1 min walk
  • The Churchill Auckland
    1 min walk
  • Kangnam Station
    2 min walk
  • Tropeiro Grill
    1 min walk

About this property

Four Points by Sheraton Auckland

Luxury hotel near University of Auckland
Located close to Sky Tower and Auckland Domain, Four Points by Sheraton Auckland provides a coffee shop/cafe, a garden, and dry cleaning/laundry services. The on-site local and international cuisine restaurant, Queen's Head Bar & Eatery, offers breakfast, lunch, dinner, light fare, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.
You'll also find perks like:
  • Buffet breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • Express check-out, an elevator, and a computer station
  • Wedding services, a ballroom, and a banquet hall
  • Guest reviews give top marks for the helpful staff and location
Room features
All 255 rooms include comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Free toiletries and hair dryers
  • 43-inch TVs with streaming services and premium channels
  • Wardrobes/closets, mini fridges, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 39 per person
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Frequently asked questions

Is Four Points by Sheraton Auckland pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for NZD 60 per night.

What time is check-in at Four Points by Sheraton Auckland?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Four Points by Sheraton Auckland?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Four Points by Sheraton Auckland located?

Located in Auckland Central Business District, this luxury hotel is within a 10-minute walk of University of Auckland and Sky Tower. Auckland Domain and Spark Arena are also within 1 mi (2 km). Gaunt Street Tram Stop is 21 minutes by foot and Halsey Street Tram Stop is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points by Sheraton Auckland Reviews

9.0

Wonderful

9.4

Cleanliness

8.8

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 504 out of 839 reviews
Rating 8 - Good. 237 out of 839 reviews
Rating 6 - Okay. 63 out of 839 reviews
Rating 4 - Poor. 23 out of 839 reviews
Rating 2 - Terrible. 12 out of 839 reviews

Reviews

Verified

8/10 Good

Katrina Maree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast and very attentive polite staff. Super comfortable bed.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Great location and top notch room, stayed a single night as something to go to in the city and walking distance. Had a cocktail at Churchill's, what a great location. Breakfast was great in the morning also.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lianne

Super friendly helpful staff, good breakfast very clean property
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Dion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the cleanliness of the building. The rooms were very modern and spacious.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Trevor

Liked: Cleanliness, property conditions & facilities
Great location and fab room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable clean room and easy check in/out
Stayed 1 night in Jan 2026
Verified

8/10 Good

Sumandeep

Liked: Cleanliness, property conditions & facilities
Beautiful, spacious and clean rooms, central location, friendly staff!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Room was clean, got a handicapped room but wasn’t needed - it was ok - shower curtain was dirty on the bottom. Restaurant was good. Everyone was helpful. Would definitely recommend and stay there again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel in Auckland. The room was very clean and had some really awesome views of the Sky Tower via big floor to ceiling windows. The staff was very friendly. The hotel is in a convenient location within walking distance of tons of great places to eat. We parked in the nearby Civic Car Park for a great price, but they do have some parking for pick-off and drop-off. We would definitely consider staying here again!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Natasha Anna

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room Lovely staff
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff
Stayed 1 night in Nov 2025
Verified

8/10 Good

Steffen

Liked: Cleanliness, staff & service, amenities
Nice room, central location and good breakfast
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Amenities and walking distance to City Centre.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff were friendly, air con was great during the hot Summer days.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Jim

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in convenient CBD location
Stayed 1 night in Nov 2025
Verified

8/10 Good

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room, great view, awesome room service experience with awesome food and delivery staff. Shame check in and check out was so slow.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Staff members were all very helpful and responsive. Great location. Buffet breakfast was a challenge; staff were rushing to keep up with restocking foods. I had to wait forty minutes for an omelet after asking staff four time. When it arrived it was excellent.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities
Good location to see/do downtown Auckland. Front desk staff were very helpful. Housekeeping needs to be more attentive when rooms are available.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great for visiting the Art Gallery, Museum, access to motorways . Staff were great and the parking at the hotel made life simple
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, central. Only small complaint is I couldn’t access room service menu due to issues with the app. I would stay here again
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff.
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Lance

Liked: Cleanliness
Clean and tidy staff were polite and helpfull
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a great view of Auckland. Staff were very friendly, attentive and always had a smile.
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Anuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, best pizza and kumara fries for room service. Great breakast . Only downside we didnt stay longer
Waffles for brekkie!
Great location
Best åizza and fries for room service
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
Clean modern room. Staff were very friendly and helpful. Only disappointing thing was the buffet breakfast hot food in the bain maries was all cold no matter what time we ate there.
Stayed 4 nights in Oct 2025