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Crowne Plaza Auckland by IHG

4.0 star property
Travelers find warm hospitality and stylish accommodations near Auckland's iconic landmarks including SkyCity Casino, where helpful staff make all the difference

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Photo gallery for Crowne Plaza Auckland by IHG

A modern hotel lobby with a high ceiling, large windows offering city views, and a mix of seating areas including sofas and tables. - Crowne Plaza Auckland by IHG (Auckland)
A modern hotel room with a curved staircase, a large window with a city view, a sofa with cushions, a coffee table, and a flat-screen TV. - Crowne Plaza Auckland by IHG (Auckland)
A modern office with a large window overlooking a cityscape. - Crowne Plaza Auckland by IHG (Auckland)
A modern building with a glass facade, large windows, and a pedestrian walkway. - Crowne Plaza Auckland by IHG (Auckland)
A hotel room with a large bed, a chair, a small table, and a TV. - Crowne Plaza Auckland by IHG (Auckland)
Located in central Auckland, Crowne Plaza offers a comfortable base with practical amenities. Guests can use the 24-hour gym, relax in the sauna, enjoy breakfast at Aria Restaurant and Bar, and benefit from dry cleaning services for business travelers.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard Room, 1 King Bed (Bath Shower Combination)

A hotel room with a large bed, a desk, a chair, and a lamp.

Standard Room, 1 King Bed (Bath Shower Combination)

9.2 out of 10
Wonderful
(64 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds (Bath Shower Combination)

A hotel room with two beds, a desk, and a chair.

Standard Room, 2 Queen Beds (Bath Shower Combination)

9.2 out of 10
Wonderful
(118 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View (High Floor)

A hotel room with a large bed, a desk with a chair, a television, and a window with curtains.

Standard Room, 1 King Bed, City View (High Floor)

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible

A hotel room with a large bed, a chair, a desk, and a window with curtains.

Standard Room, 1 King Bed, Accessible

9.2 out of 10
Wonderful
(5 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, City View (High Floor)

A hotel room with two beds, a desk, a chair, and a TV.

Standard Room, 2 Queen Beds, City View (High Floor)

8.6 out of 10
Excellent
(11 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Club Lounge Access (High Floor)

A modern office with a large window overlooking a cityscape.

Premium Room, 1 King Bed, Club Lounge Access (High Floor)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, a sofa, and a view of the city.

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Partial ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with a large bed, a desk, a chair, and a lamp.

Standard Room

8.8 out of 10
Excellent
(15 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds, Club Lounge Access (High Floor)

A hotel room with two beds, a chair, a desk, and a large window with curtains.

Premium Room, 2 Queen Beds, Club Lounge Access (High Floor)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

A hotel room with a large bed, a chair, a small table, and a TV.

Premium Room, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

A modern hotel room with a large bed, a desk with a TV, a balcony with a table and chairs, and a city view.

Suite, 1 King Bed, Balcony, Ocean View (Club Lounge Access)

  • Ocean view
  • 85 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Club Lounge Access

A hotel room with a large bed, a desk, and a chair.

Premium Room, 1 King Bed, Club Lounge Access

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Club Lounge Access, City View (High Floor)

A hotel room with a bed, a sofa, a chair, and a desk with a laptop.

Premium Room, 1 King Bed, Club Lounge Access, City View (High Floor)

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed (High Floor)

A hotel room with a bed, a desk, a chair, a small table, and a TV.

Standard Room, 1 King Bed (High Floor)

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with a city view.

Premium Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

In the entertainment district, Crowne Plaza Auckland by IHG is in Auckland Central Business District, a walkable area in Auckland with good shopping. Auckland Ferry Terminal and Queens Wharf are worth checking out if an activity is on the agenda, while those looking for area attractions can visit New Zealand Maritime Museum and Auckland Zoo. Looking to enjoy an event or a game? See what's going on at Spark Arena or Eden Park. Relax and indulge in the area's health/beauty spa, or seek out an adventure with ziplining nearby. Guests appreciate the hotel's central location. Visit our Auckland travel guide
Map
128 Albert St, Auckland, 1010

What's nearby

  • A city skyline with a prominent tower, various buildings, and a waterfront.
    Sky Tower
    2 min walk - 0.1 miles
  • A cityscape with a prominent tower, traffic lights, and buildings.
    SkyCity Casino
    2 min walk - 0.1 miles
  • A historic building with a clock tower, surrounded by modern buildings and a clear blue sky.
    Auckland Town Hall
    5 min walk - 0.3 miles
  • A historic building with a tall tower and a clock, surrounded by lush green trees.
    University of Auckland
    6 min walk - 0.4 miles
  • Queen Street Shopping District
    3 min walk - 0.2 miles

Getting around

  • Auckland Britomart Station
    12 min walk
  • Gaunt Street Tram Stop
    14 min walk
  • Auckland Intl. Airport (AKL)
    27 min drive

Restaurants

  • Bonz Cajun Kitchen
    2 min walk
  • Kiraku
    2 min walk
  • Taikin Teppanyaki and Takoyaki Bar
    2 min walk
  • Club Lounge Crowne Plaza
    1 min walk
  • Bao Baby Bao
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (NZD 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aria Restaurant and Bar

Things to do

  • 24-hour gym
  • Bicycle storage
  • Sauna
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (10,118 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • Ballroom
  • Banquet hall
  • No plastic drinking straws
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 65.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 19 for children
  • Self parking fee: NZD 30 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Is Crowne Plaza Auckland by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for NZD 30 per day.

What time is check-in at Crowne Plaza Auckland by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza Auckland by IHG?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Crowne Plaza Auckland by IHG located?

Located in Auckland Central Business District, this hotel is steps from SkyCity Casino and Sky Tower. University of Auckland and Princes Wharf are also within 15 minutes. Gaunt Street Tram Stop is 14 minutes by foot and Daldy Street Tram Stop is 16 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crowne Plaza Auckland by IHG Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 657 out of 1005 reviews
Rating 8 - Good. 264 out of 1005 reviews
Rating 6 - Okay. 48 out of 1005 reviews
Rating 4 - Poor. 21 out of 1005 reviews
Rating 2 - Terrible. 15 out of 1005 reviews

Reviews

Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great CBD central location for visiting the sites in and around Auckland.
Stayed 3 nights in Jul 2026
Verified

10/10 Excellent

Ezra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with a great view staff really helpful and friendly
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really amazing stay here, everything was perfect and breakfast was great!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Balaji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated and clean room, friendly staff
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Margaret

Liked: Staff & service, amenities, property conditions & facilities
Very clean nice comfy bed and good shower 😊
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional location, good breakfast, tidynand spacious room, helpful staff.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great parking and amazing breakfast. Machine coffee included was a bonus at breakfast. Great location. Will stay again
Stayed 1 night in May 2026
Verified

8/10 Good

Wee Lee

Liked: Cleanliness
It had a clean room, an average breakfast
Stayed 5 nights in Jun 2026
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Staff were super friendly. Breakfast was great. Parking was super easy. 5min walk to Sky tower. 15 min walk to Viaduct. Would definitely stay again.
Stayed 1 night in Jul 2026
Verified

8/10 Good

Leilani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located near a lot of restaurants and shopping. We did not have a car so it was nice that they were all within walking distance. The water pressure in the shower was great and the staff were very helpful. Would recommend this hotel. Highly recommend Elliott Stables for great dinner options nearby. Casa Victoria Cafe and Eatery was an excellent breakfast option and we wish would have gone back for lunch or dinner as well.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Concierge and Receptionist was very helpful Breakfast was plentiful
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Kaori

Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious room, and the bed was really comfortable. We had a great stay.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff and great location.
Stayed 12 nights in Jan 2026
Verified

10/10 Excellent

Kyle

Liked: Cleanliness, property conditions & facilities
Great location! Very clean and great breakfast!!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome parking and lovey entrance. Rooms very good size and well equipped. Breakfast was a great selection. We will be back.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Linzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay here. The staff were awesome and the hotel is spotless. We had breakfast this time and it was absolutely amazing.
Stayed 1 night in Mar 2026
Verified

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Well presented and close to local attractions and dining options
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is great and the location couldn’t be better. All the staff were great, especially Paris at the front desk who was a wealth of knowledge and a great ambassador for New Zealand.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Rimal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently stayed at the Crowne Plaza Auckland and cannot recommend it highly enough. From the moment I arrived, the excellent staff made me feel incredibly welcome, demonstrating true professionalism and warmth throughout my entire visit. The excellent service standard was consistent across every department, ensuring all my needs were met promptly and with a smile. Additionally, the hotel boasts an excellent location right in the heart of the city, making it incredibly convenient to access local attractions, dining, and shopping. I will definitely stay here again next time I am in Auckland!
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Raelee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu extensive
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! Beautiful view of the city. Clean room.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless and the staff were exceptionally courteous.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, very central and staff were accommodating and friendly.
Fantastic View
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
A awwsome hotel with a great location. It was clean, the staff were friendly, and had a delicious breakfast.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff easy parking our bed was very comfortable and quiet have stayed twice now would go back
Stayed 1 night in Dec 2025