Ratings based on 11,826 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
Stayed in Chelsea towers and no where did it state that you had to take 2 esclatirs plus an elevator and walk 1 mile after that just to get to your room..no ice machine on your floor had to get ice on the 19 floor..pillows were small ans uncomfortable
by A verified traveler
Posted Mar 28, 2024 on Expedia
by A verified traveler from Brooklyn
Posted Mar 28, 2024 on Expedia
I enjoyed my stay. My only complaint is a lack of staff. There seems to be a shift towards self service kiosks, which DO NOT work. I was unable to complete my check in or check out using the kiosk. I then had to schlep to another floor to find someone to assist me. I watched one of the kiosks swallow a woman’s ID and she had a very hard time finding someone to help her retrieve her ID. The staff I encountered were friendly. No issue with the actual people, but there needs to be more of them.
by A verified traveler from glen cove
Posted Mar 27, 2024 on Expedia
Didn’t have to leave resort everything was convenient.
Comment from Hotel Management
Mar 27, 2024 by Tropicana Hotel Leadership, Hotel Management
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!
by A verified traveler
Posted Mar 27, 2024 on Expedia
Great food options. Would have loved a microwave inside room for heating up restaurant food.
Comment from Hotel Management
Mar 27, 2024 by Tropicana Hotel Leadership, Hotel Management
Thank you for staying with us and providing feedback! We hope to see you again soon!
by A verified traveler
Posted Mar 27, 2024 on Expedia
Very good.
Comment from Hotel Management
Mar 27, 2024 by Tropicana Hotel Leadership, Hotel Management
Thank you for staying with us and providing feedback! We hope to see you again soon!
by A verified traveler
Posted Mar 27, 2024 on Expedia
The hotel is absolutely beautiful I love the way it’s designed everything was perfect my first time staying at this hotel and I will definitely stay there again my family and I had an incredible experience. Honestly the only thing I didn’t like was the guy at the parking booth he was very rude other then that everything was great
Comment from Hotel Management
Mar 27, 2024 by DeZ, Hotel Management
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!
by A verified traveler from Naples
Posted Mar 27, 2024 on Expedia
Clean rooms with an amazing view and an accommodating nice staff
Comment from Hotel Management
Mar 27, 2024 by Angel, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A verified traveler
Posted Mar 26, 2024 on Expedia
Shaking time, did not take anything more than five minutes. Our bags were brought up to the room very efficiently. And it was the same with checkout very fast and efficient. I will be returning.
Comment from Hotel Management
Mar 27, 2024 by Angel, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A verified traveler
Posted Mar 26, 2024 on Expedia
Everything you could want, dining choices, casino, easy access to boardwalk and beach, indoor shopping. A Vegas feel right here in NJ.
Comment from Hotel Management
Mar 27, 2024 by Angel, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.