Ratings based on 5,649 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.1 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 17, 2024 on Expedia
This property gets 3 stars because when we arrived it was a nightmare. The check-in process was smooth however the room that we were originally given was on the side that was not renovated and it was worst than a $2 dollar motel (you can get the picture). I went back down to the front desk and the girl that originally checked me in knew that she was wrong for putting me and my family in that tower and in that room. She changed our room to the renovated side with no problem and no fee. The room we ended with was 100 times better! The renovated side is nice and perfect for a family stay! We had a blast at the water park, arcade, and go karts! Wish that the food one site was open but most things are only open on the weekends, however there are many food places nearby (hotel has no microwave onsite so no leftovers). Overall we had an amazing stay, please do not be conned into staying on the side that is not renovated especially if you’re paying full price.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Pool was great besides that nothing was good and staff was rude
Comment from Hotel Management
Apr 17, 2024 by Guest Service Team, Hotel Management
Thank you for staying with us at Showboat Resort Atlantic City and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Showboat Resort Atlantic City in the near future.
by A verified traveler
Posted Apr 17, 2024 on Expedia
The ice machine didn’t work
Comment from Hotel Management
Apr 17, 2024 by Guest Service Team, Hotel Management
Thank you for staying with us at Showboat Resort Atlantic City and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Showboat Resort Atlantic City in the near future.
by A verified traveler
Posted Apr 16, 2024 on Expedia
I stayed for a whole week in the balcony suite with no housekeeping, I asked for fresh towels, and the women didn't speak English and asked me to call the front desk. I'm not sure why there's phones in the rooms. No one answers when u call ANY department. I also wanted to report the living room window leaking water. That's where a lot of my towels went, too. This hotel wasn't ready with a full staff to deal with the spring break the check in lines around around the corner with at least an hour wait. Keep in mind it's my birthday 🎂 I wasn't there for the Waterpark. What did help was a massage at Aura 2nd fl Maria was the best 👌 she didn't speak English but did an excellent job which helped to relieve some stress. The room was dated, and needs to be remodeled.
Comment from Hotel Management
Apr 17, 2024 by Guest Service Team, Hotel Management
Thank you for staying with us at Showboat Resort Atlantic City and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Showboat Resort Atlantic City in the near future.
by A verified traveler
Posted Apr 16, 2024 on Expedia
Housekeeping needs to make sure rooms have everything on a daily stay
Comment from Hotel Management
Apr 16, 2024 by Guest Service Team, Hotel Management
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, just moments from the legendary Atlantic City Boardwalk. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!RegardsGuest Service Team
by A verified traveler
Posted Apr 16, 2024 on Expedia
had a great time w friends & families. Will return again!
Comment from Hotel Management
Apr 16, 2024 by Guest Service Team, Hotel Management
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments.We can't wait to welcome you back soon!
by A verified traveler from Bronx
Posted Apr 16, 2024 on Expedia
Comment from Hotel Management
Apr 17, 2024 by Guest Service Team, Hotel Management
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments.We can't wait to welcome you back soon!
by A verified traveler
Posted Apr 15, 2024 on Expedia
I don’t know where to begin. The New Orleans Tower is dated oh and smells of cat. It’s disgusting. They have visuals going to the waterpark with no coverups on which they should make that a thing it’s a family hotel. I got it but you’re going to the waterpark and wearing Shoes, bathing suits with your body parts hanging out disgusting the front desk doesn’t answer the phone efficiently. The rooms mediocre at best for the price that they charge although my room was moved to the bourbon tower, which was a little bit updated and I say a little bit, although Ryan Hart the new Appointed hotel manager is trying to rectify all wrongs. Also Charisse from the front desk was amazing and very helpful. It would take some time for me to stay there again
Comment from Hotel Management
Apr 15, 2024 by Guest Service Team, Hotel Management
Dear Latonia,Thank you for staying with us at Showboat Resort Atlantic City and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we will take the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Showboat Resort Atlantic City in the near future.
by A verified traveler
Posted Apr 15, 2024 on Expedia
Great experience and i love the new set up
Comment from Hotel Management
Apr 15, 2024 by Guest Service Team, Hotel Management
Dear Stella,Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Guest Service Team, Hotel Management
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments.We can't wait to welcome you back soon!