Ratings based on 3,882 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
Nice spot
Comment from Hotel Management
Apr 18, 2024 by Rob, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A verified traveler
Posted Apr 18, 2024 on Expedia
Beds are very comfortable
Comment from Hotel Management
Apr 18, 2024 by Shelle, Hotel Management
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!
by A verified traveler
Posted Apr 17, 2024 on Expedia
El mejor
Comment from Hotel Management
Apr 17, 2024 by Rob, Hotel Management
Great feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!
by A verified traveler
Posted Apr 16, 2024 on Expedia
Extremely poor customer service.
Comment from Hotel Management
Apr 17, 2024 by Jasmine, Hotel Management
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
by A verified traveler
Posted Apr 16, 2024 on Expedia
Great experience
Comment from Hotel Management
Apr 17, 2024 by Jasmine, Hotel Management
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!
by A verified traveler
Posted Apr 16, 2024 on Expedia
Terrible staf
Comment from Hotel Management
Apr 17, 2024 by Jasmine, Hotel Management
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are deeply sorry that you were disappointed with your experience. We will consider your feedback and make the adjustments needed.
by A verified traveler
Posted Apr 16, 2024 on Expedia
Comment from Hotel Management
Apr 17, 2024 by Jasmine, Hotel Management
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
by A verified traveler
Posted Apr 15, 2024 on Expedia
First time staying in costal tower and the hallway was scattered with old towels, trash and blankets from days prior. We arrived later at night and in no way early. The next morning the same items were still outside. There was a ton of hair in our shower and on the toilet. Literally shocked as I’ve stayed here before but in laguna tower and never had ANY of these issues.
Comment from Hotel Management
Apr 16, 2024 by Angel, Hotel Management
Thank you for bringing your concerns to our attention. We are concerned that your overall expectations were not met and are very sorry that you were disappointed with your experience. We will take your feedback into consideration and make the adjustments needed.
by A verified traveler
Posted Apr 15, 2024 on Expedia
The size of the room
Comment from Hotel Management
Apr 16, 2024 by Angel, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A verified traveler
Posted Apr 15, 2024 on Expedia
Overall, the stay was nice. Valet parking might take a little longer than expected but other than
Comment from Hotel Management
Apr 17, 2024 by Jasmine, Hotel Management
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!