Hotel New Akao

Family-friendly hotel with 3 restaurants and a full-service spa

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

OCEAN Deluxe Triple (Non-smoking) | 1 bedroom, in-room safe, desk, free WiFi

Horizon Deluxe Family (Non-smoking) | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Parking available
Pet friendly
Spa

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 54 of 54 rooms

OCEAN Junior Suite (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

68 sq m
Ocean view
Sleeps 6
2 Twin Beds and 5 Large Twin Beds

1 bedroom, in-room safe, desk, free WiFi

Horizon Deluxe Triple (Non-Smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

Ocean view
Sleeps 3
2 Large Twin Beds and 1 Twin Bed

OCEAN Standard Twin (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

25 sq m
Ocean view
Sleeps 2
2 Large Twin Beds

OCEAN Superior Twin (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

23 sq m
Ocean view
Sleeps 2
2 Large Twin Beds

OCEAN Japanese-style Twin room (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

27 sq m
Ocean view
Sleeps 2
2 Large Twin Beds

Horizon Superior Triple (Non-Smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

39 sq m
Ocean view
Sleeps 3
2 Large Twin Beds and 1 Twin Sofa Bed

Horizon Deluxe King (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

39 sq m
Ocean view
Sleeps 2
1 King Bed

Horizon Superior Double (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

23 sq m
Ocean view
Sleeps 2
1 Double Bed

Horizon Superior King (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

29 sq m
Ocean view
Sleeps 2
1 King Bed

Horizon Japanese-style room (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

32 sq m
Ocean view
Sleeps 4
2 Twin Beds and 2 Twin Futons

Horizon Superior Twin (Non-Smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

32 sq m
Ocean view
Sleeps 2
2 Large Twin Beds

OCEAN Japanese A (6Tatami) (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

24 sq m
Ocean view
Sleeps 2
2 Twin Futons

Horizon Deluxe Triple Separate Bathroom and Toilet (Non-Smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

39 sq m
Ocean view
Sleeps 3
2 Large Twin Beds and 1 Twin Bed

OCEAN Japanese B (7.5Tatami) (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

28 sq m
Ocean view
Sleeps 3
3 Twin Futons

OCEAN Japanese D (10Tatami) (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

36 sq m
Ocean view
Sleeps 5
5 Twin Futons

OCEAN Japanese E (12+6Tatami) (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

53 sq m
Ocean view
Sleeps 6
8 Twin Futons

Horizon Deluxe Family (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

85 sq m
Ocean view
Sleeps 4
2 Queen Beds

OCEAN Japanese F (12.5+10Tatami) (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

130 sq m
Ocean view
Sleeps 6
11 Twin Futons

Horizon Deluxe Twin (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

32 sq m
Ocean view
Sleeps 2
2 Large Twin Beds

OCEAN Premier Japanese Western (10Tatami+TW)(Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

Ocean view
Sleeps 6
2 Large Twin Beds and 5 Twin Futons

Horizon Deluxe Twin Separate Bathroom and Toilet (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

39 sq m
Ocean view
Sleeps 2
2 Large Twin Beds

OCEAN Imperial Suite (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

203 sq m
Ocean view
Sleeps 6
4 Large Twin Beds and 2 Twin Futons

OCEAN Deluxe Twin (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

54 sq m
Ocean view
Sleeps 4
2 Large Twin Beds and 2 Twin Murphy Beds

OCEAN Superior Japanese Western (10Tatami+TW) (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

53 sq m
Ocean view
Sleeps 6
2 Large Twin Beds and 5 Twin Futons

OCEAN Standard Japanese Western (6Tatami+TW) (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

63 sq m
Ocean view
Sleeps 4
2 Large Twin Beds and 2 Twin Futons

OCEAN Deluxe Japanese Western (10Tatami+TW) (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

53 sq m
Ocean view
Sleeps 6
2 Large Twin Beds and 5 Twin Futons

OCEAN Deluxe Triple (Non-smoking)

Highlights

Air conditioning

Refrigerator

Flat-screen TV

Separate bedroom

Toilet with electronic bidet

Private bathroom

Deep soaking bathtub

Shower/tub combination

55 sq m
Ocean view
Sleeps 3
3 Large Twin Beds

(Ocean) Deluxe Japanese Western (10 Tatami + Tw) (Non-Smoking) Pets Not Allowed

Sleeps 6
4 Twin Futons and 2 Twin Beds

Bathroom | Combined shower/tub, deep soaking tub, slippers, electronic bidet

(OCEAN) Japanese F (12.5+10Tatami) (Non-smoking) Pets Not Allowed

Sleeps 6
11 Twin Futons

(OCEAN) Junior Suite(Non-smoking)　Pets Not Allowed

Sleeps 5
2 Twin Beds and 4 Twin Futons

(Ocean) Japanese E (12 + 6 Tatami) (Non-Smoking) Pets Not Allowed

Sleeps 6
6 Twin Futons

(OCEAN) Japanese D (10Tatami) (Non-smoking) Pets Not Allowed

Sleeps 5
5 Twin Futons

Ocean Superior Japanese Western (10 Tatami + Tw) (Non-Smoking)

Sleeps 6
2 Twin Beds and 5 Twin Futons

(HORIZON) Superior Twin (Non-Smoking) Pets Not Allowed

Sleeps 2
2 Twin Beds

Superior King Room-Non-Smoking

Sleeps 2
1 King Bed

(HORIZON) Superior Triple (Non-smoking) Pets Not Allowed

Sleeps 3
1 Twin Sofa Bed and 2 Twin Beds

(OCEAN) Deluxe Twin (Non-smoking) Pets Not Allowed

Sleeps 4
2 Twin Beds

(HORIZON) Superior Double (Non-smoking) Pets Not Allowed

Sleeps 2
1 Double Bed

(OCEAN) Premier Japanese Western（10Tatami+TW)(Non-smoking) Pets Not Allowed

Sleeps 5
4 Twin Futons and 2 Twin Beds

Living area | Flat-screen TV, table tennis

(OCEAN) Japanese A (6Tatami) (Non-smoking) Pets Not Allowed

Sleeps 2
2 Twin Futons

(HORIZON) Deluxe King (Non-smoking)　 Pets Not Allowed

Sleeps 2
1 King Bed

(HORIZON) Deluxe Family (Non-smoking) Pets Not Allowed

Sleeps 4
2 Double Beds

(OCEAN) Superior Twin(Non-smoking) Pets Not Allowed

Sleeps 2
2 Twin Beds

(OCEAN) Japanese-style Twin Room(Non-smoking) Pets Not Allowed

Sleeps 2
2 Twin Beds

(OCEAN) Standard Twin (Non-smoking)　Pets Not Allowed

Sleeps 2
2 Twin Beds

(HORIZON) Deluxe Twin Non-smoking Pets Not Allowed

Sleeps 2
2 Twin Beds

Deluxe Triple Room With Separate Bathroom And Toilet - Non-Smoking　 Pets Not Allowed

Sleeps 3

(HORIZON) Deluxe Twin Separate Bathroom And Toilet (Non-smoking) Pets Not Allowed

Sleeps 2
2 Twin Beds

(OCEAN) Deluxe Triple (Non-smoking) Pets Not Allowed

Sleeps 3
3 Twin Beds

(OCEAN) Japanese B (7.5Tatami) (Non-smoking) Pets Not Allowed

Sleeps 3
3 Twin Futons

(OCEAN) Imperial Suite (Non-smoking) Pets Not Allowed

Sleeps 5
4 Twin Beds and 2 Twin Futons

(OCEAN) Standard Japanese Western (6Tatami+TW) (Non-smoking)　Pets Not Allowed

Sleeps 4
2 Twin Futons and 2 Twin Beds

Horizon Japanese-Style Room (Non-Smoking)

Sleeps 4
2 Twin Beds and 2 Twin Futons

Superior Japanese Western Room

Sleeps 7
5 Twin Futons and 2 Twin Beds

Similar properties

Spa
Free WiFi
Restaurant
Air conditioning

About the neighborhood

1993-65 Atami, Atami, 413-8555

What's nearby

Atami Castle - 3 min walk - 0.2 miles
Acao Forest - 15 min walk - 0.8 miles
Atami Sun Beach - 20 min walk - 1.1 miles
Kinomiya Shrine - 4 min drive - 1.5 miles
MOA Museum of Art - 6 min drive - 2.1 miles

Getting around

Yugawara Station - 9 min drive
Haneda Airport (HND) - 112 min drive

Restaurants

‪熱海山口美術館 - ‬1 min drive
‪Restaurant & Sweets 花の妖精 - ‬4 min walk
‪ほっともっと - ‬17 min walk
‪熱海 Muddy Cat - ‬16 min walk
‪サンレモカフェ - ‬1 min drive

About this property

Hotel New Akao

Upscale family-friendly hotel near Atami Castle

Located close to Atami Sun Beach and MOA Museum of Art, Hotel New Akao provides an indoor mineral hot spring (onsen), a garden, and an arcade/game room. Active travelers can enjoy cycling, fishing, and snorkeling at this hotel. For some rest and relaxation, visit the 6 indoor hot springs or the sauna. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Other perks include:

Buffet breakfast (surcharge), a free area shuttle, and bike rentals
Hot springs on site, self parking (surcharge), and an electric car charging station
An elevator, a front-desk safe, and a 24-hour front desk
Guest reviews give good marks for the helpful staff

Room features

All 350 rooms have comforts such as air conditioning, as well as perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.

Extra amenities include:

Bathrooms with deep soaking tubs and toilets with electronic bidets
Wardrobes/closets, refrigerators, and daily housekeeping

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Free area shuttle up to 2 km
Free train station pick-up and drop-off shuttle from 8:30 AM to 8:30 PM
Train station shuttle at scheduled times
Uncovered self parking on site (JPY 1,000 per night)
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,970 for adults and JPY 1,650 for children
3 restaurants
A bar/lounge
Hosted evening meal available daily for a fee of JPY 8,250

Things to do

6 indoor hot springs
Arcade/game room
Bicycle rentals
Billiards/pool table
Fishing
Full-service spa
Games
Karaoke
Kayaking
Snorkeling
Table tennis

Family friendly

Arcade/game room
Children's games
Free area shuttle
In-room refrigerator
Laundry facilities

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)

Business services

2 meeting rooms
Conference space

Outdoors

Garden

Full-service spa

6 indoor hot springs
6 outdoor hot springs
Hot springs open from 1:00 PM - midnight
Hot springs water temperature - 108 ºF
Private indoor onsen (mineral springs) in communal space
Public bath open from 1:00 PM - midnight
Public indoor mineral hot springs (onsen)
Public outdoor mineral hot springs (onsen)
Sauna
Separate men/women areas in public bath
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Thin carpet in public areas
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk

17 floors
2 buildings
Banquet hall
Designated smoking areas
Rooftop garden

Room amenities

Bedroom

Bedsheets provided

Bathroom

Deep soaking bathtub
Private bathroom
Shower/bathtub combination
Slippers
Toilet with electronic bidet
Toothbrush and toothpaste
Towels provided

Entertainment

Flat-screen TV with cable/satellite channels

Food and drink

Refrigerator

Air conditioning
Desk
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from September 2 2024 to June 2 2025 (completion date subject to change). The following areas are affected:

Elevator

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.
Tourism fee: JPY 200.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

Fee for buffet breakfast: approximately JPY 2970 for adults and JPY 1650 for children
Uncovered self parking fee: JPY 1000 per night
Hosted evening meal: JPY 8250

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 1:00 PM to midnight

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

A car is not required for transportation to and from this property

Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Royalwing Atami

Royalwing

Frequently asked questions

Is Hotel New Akao pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Hotel New Akao?

Self parking is available for JPY 1000 per night.

What time is check-in at Hotel New Akao?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel New Akao?

Check-out is at 10:00 AM.

Where is Hotel New Akao located?

This family-friendly Atami hotel is located near the beach, within 1 mi (2 km) of Atami Castle and Atami Sun Beach. MOA Museum of Art and Manazuru Peninsula are also within 12 mi (20 km).

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Hotel New Akao Reviews

8.4

Very Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

Robert

Jun 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Purchase the dinner and breakfast—excellent buffets and beautiful dining room. Hotel has extraordinary ocean view. No need to leave the property as it has 3 onsens, restaurants, and activities.

Stayed 1 night in Jun 2025

10/10 Excellent

Bhakti

Apr 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Facility is amazing for family. There is a private bath you can book, it's worth it.

Stayed 1 night in Apr 2025

10/10 Excellent

Philip

Apr 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Has a shuttle bus from station to the hotel. The onsen were great.

Stayed 1 night in Mar 2025

10/10 Excellent

MASAMI

Apr 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Clean room, lots of the hot spring facilities and very nice buffe style dishes. Good view of the orcien from room and

Stayed 1 night in Apr 2025

8/10 Good

Simon

May 31, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice resort to stay while we were at Atami. We stayed at Horizon wing which is renovated recently, very comfortable room with a nice view of the ocean. Facilities are great, there are three public baths, the one between two wings is new with breath taking view; the other two in comparison aren’t worth the time. Buffet dinner is awesome, so many varieties of food to choose from, for a moment I thought I was on a cruise ship.

Stayed 1 night in May 2025

6/10 Okay

Kim

May 16, 2025

NOT BAD

Stayed 1 night in May 2025

8/10 Good

Roland

May 5, 2025

Liked: Cleanliness, amenities

Lovely view and onsen experience, mainly for locals not tourists which was excellent, but needs a refurb - feels like an 80's resort or cruise shop. Buffet breakfast and dinner was fine for one night but no variety for day 2-3 so got sick of fish and same menu every meal. Don't think locals stay more than 1 or 2 Max days and mainly come for lovely onsen.

Stayed 3 nights in Apr 2025

8/10 Good

Fenny

Mar 1, 2025

Liked: Staff & service

Good view ! Can see fire work from hotel

Stayed 1 night in Feb 2025

6/10 Okay

Frederic

May 3, 2025

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

This hotel has excellent facilities such as 3 onsens, indoor pool, arcade, 2 private baths, children's activities, and many more. The view of the ocean and caves are amazing. However, the buildings are old. There is a musty smell around. If they do a thorough renovation of this hotel, it would be quite luxurious.

Stayed 2 nights in May 2025

10/10 Excellent

Yuya

Apr 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 1 night in Apr 2025

6/10 Okay

midori

Feb 21, 2025

Liked: Cleanliness, staff & service

view from room was sprended!

Stayed 1 night in Feb 2025

10/10 Excellent

Liv

Apr 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Apr 2025

10/10 Excellent

Chris

Mar 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Breathtaking Stay at New Akao Hotel in Atami

I recently had the pleasure of staying at the New Akao Hotel in Atami, and it was an unforgettable experience. From the moment I arrived, I was captivated by the stunning ocean views and the hotel's incredible location perched along the coastline. The rooms are spacious, impeccably clean, and designed to maximize the breathtaking scenery—waking up to the sound of the waves and the sunrise over the water was truly magical. The onsen (hot springs) was a highlight, offering a serene and rejuvenating soak while overlooking the endless sea. The hospitality was outstanding. The staff was attentive, professional, and went above and beyond to ensure a comfortable and enjoyable stay. The dining experience was equally impressive, with fresh, beautifully prepared Japanese cuisine that showcased local flavors. Beyond the hotel, Atami itself is a charming getaway with beautiful gardens, relaxing beaches, and rich cultural sites. The hotel's proximity to these attractions makes it an excellent base for exploring the area. Overall, the New Akao Hotel delivers an exceptional blend of luxury, relaxation, and authentic Japanese hospitality. I highly recommend it for anyone looking for a peaceful retreat with world-class views and service. ⭐⭐⭐⭐⭐

Stayed 1 night in Mar 2025

4/10 Poor

Tetsuya

Jun 10, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

ブッフェのラーメンでスープが無くてスタッフがお待ちくださいと言われたのでその場で5分くらい待ってたら別のスタッフが来て対応してくれたけど結局スープはありませんでしたとのことでした。接客はイマイチでした。

Stayed 1 night in May 2025

6/10 Okay

Yoshihiro

Jun 9, 2025

Disliked: Staff & service

夕食や朝食のビュッフェの待ち時間が長く、40分待った。利益率を考えると仕方ないのかもしれないが、調理スタッフや従業員の方の人数に対して、客を入れ過ぎなのではないかと思う。働いている方達の疲労やイライラがこちらにまで伝わってきた。

Stayed 1 night in Jun 2025

10/10 Excellent

??

Jun 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

ノスタルジックな雰囲気を残しつつ、掃除は行き届いていて素敵でした。お部屋からの風景も一面の海でロマンティックでした

Stayed 1 night in May 2025

4/10 Poor

katsuyuki

Jun 9, 2025

Liked: Cleanliness

夕食バイキング、朝食バイキング、共にとても美味しかったのですが、入場前にかなり並びました。中でも並びました。土日祝日は仕方がないのでしょうか？ピアノ演奏もとても良かったです。また行きたいと思っております。

Stayed 1 night in Jun 2025

8/10 Good

miwa

Jun 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2025

8/10 Good

NATSUKO

Jun 7, 2025

Liked: Cleanliness, staff & service, amenities

宿泊は３回目ですが今回は本館だったのでバイキングが人が多すぎてゆっくり出来なかった。今度は別館でコース料理で予約したい。温泉は良かったが食事は期待していた分、ガッカリでした。

Stayed 1 night in Jun 2025

4/10 Poor

Miwa

Jun 7, 2025

Disliked: Cleanliness, property conditions & facilities

食事に列を作って並ぶのが辛い朝食を食べるまで40分かかった

Stayed 1 night in Jun 2025

10/10 Excellent

??

Jun 7, 2025

Liked: Amenities, property conditions & facilities

スタッフの配慮が行き届いておりとても良かった

Stayed 1 night in Jun 2025

8/10 Good

Hirotaka

Jun 6, 2025

Liked: Amenities, property conditions & facilities

目の前の海と一体化できるお風呂は圧巻！

Stayed 1 night in May 2025

10/10 Excellent

Yoshiko

Jun 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2025

8/10 Good

naoya

Jun 1, 2025

楽しい時間を過ごすことが出来た

Stayed 1 night in May 2025

10/10 Excellent

tile

Jun 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

シチュエーションが素晴らしく何回もリピートさせて頂くほど大変満足して滞在出来る施設です。市街からは少し離れた場所にあるので散歩がてらの熱海散策は難しいかもしれませんがホテル内の充実したサービスはとても満足できて色んな感情が味わえて大変満足して過ごせました。

Stayed 2 nights in Apr 2025

Hotel New Akao

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Popular amenities

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View all photos for OCEAN Junior Suite (Non-smoking)

OCEAN Junior Suite (Non-smoking)

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View all photos for Horizon Deluxe Triple (Non-Smoking)

Horizon Deluxe Triple (Non-Smoking)

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View all photos for OCEAN Standard Twin (Non-smoking)

OCEAN Standard Twin (Non-smoking)

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View all photos for OCEAN Superior Twin (Non-smoking)

OCEAN Superior Twin (Non-smoking)

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View all photos for OCEAN Japanese-style Twin room (Non-smoking)

OCEAN Japanese-style Twin room (Non-smoking)

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View all photos for Horizon Superior Triple (Non-Smoking)

Horizon Superior Triple (Non-Smoking)

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View all photos for Horizon Deluxe King (Non-smoking)

Horizon Deluxe King (Non-smoking)

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View all photos for Horizon Superior Double (Non-smoking)

Horizon Superior Double (Non-smoking)

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View all photos for Horizon Superior King (Non-smoking)

Horizon Superior King (Non-smoking)

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View all photos for Horizon Japanese-style room (Non-smoking)

Horizon Japanese-style room (Non-smoking)

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View all photos for Horizon Superior Twin (Non-Smoking)

Horizon Superior Twin (Non-Smoking)

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View all photos for OCEAN Japanese A (6Tatami) (Non-smoking)

OCEAN Japanese A (6Tatami) (Non-smoking)

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View all photos for Horizon Deluxe Triple Separate Bathroom and Toilet (Non-Smoking)

Horizon Deluxe Triple Separate Bathroom and Toilet (Non-Smoking)

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View all photos for OCEAN Japanese B (7.5Tatami) (Non-smoking)

OCEAN Japanese B (7.5Tatami) (Non-smoking)

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View all photos for OCEAN Japanese D (10Tatami) (Non-smoking)

OCEAN Japanese D (10Tatami) (Non-smoking)

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View all photos for OCEAN Japanese E (12+6Tatami) (Non-smoking)

OCEAN Japanese E (12+6Tatami) (Non-smoking)

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View all photos for Horizon Deluxe Family (Non-smoking)

Horizon Deluxe Family (Non-smoking)

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View all photos for OCEAN Japanese F (12.5+10Tatami) (Non-smoking)

OCEAN Japanese F (12.5+10Tatami) (Non-smoking)

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View all photos for Horizon Deluxe Twin (Non-smoking)

Horizon Deluxe Twin (Non-smoking)

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View all photos for OCEAN Premier Japanese Western (10Tatami+TW)(Non-smoking)

OCEAN Premier Japanese Western (10Tatami+TW)(Non-smoking)

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View all photos for Horizon Deluxe Twin Separate Bathroom and Toilet (Non-smoking)

Horizon Deluxe Twin Separate Bathroom and Toilet (Non-smoking)

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View all photos for OCEAN Imperial Suite (Non-smoking)

OCEAN Imperial Suite (Non-smoking)

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View all photos for OCEAN Deluxe Twin (Non-smoking)

OCEAN Deluxe Twin (Non-smoking)

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View all photos for OCEAN Superior Japanese Western (10Tatami+TW) (Non-smoking)

OCEAN Superior Japanese Western (10Tatami+TW) (Non-smoking)

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View all photos for OCEAN Standard Japanese Western (6Tatami+TW) (Non-smoking)

OCEAN Standard Japanese Western (6Tatami+TW) (Non-smoking)

View all photos for (OCEAN) Junior Suite(Non-smoking)　Pets Not Allowed

(OCEAN) Junior Suite(Non-smoking)　Pets Not Allowed

View all photos for (HORIZON) Deluxe King (Non-smoking)　 Pets Not Allowed

(HORIZON) Deluxe King (Non-smoking)　 Pets Not Allowed

View all photos for (OCEAN) Standard Twin (Non-smoking)　Pets Not Allowed

(OCEAN) Standard Twin (Non-smoking)　Pets Not Allowed

View all photos for Deluxe Triple Room With Separate Bathroom And Toilet - Non-Smoking　 Pets Not Allowed

Deluxe Triple Room With Separate Bathroom And Toilet - Non-Smoking　 Pets Not Allowed

View all photos for (OCEAN) Standard Japanese Western (6Tatami+TW) (Non-smoking)　Pets Not Allowed

(OCEAN) Standard Japanese Western (6Tatami+TW) (Non-smoking)　Pets Not Allowed