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Neos Hotel

Property class: 3

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Photo gallery for Neos Hotel

A modern hotel lobby with a reception desk, seating area, and a large wall mural. - Neos Hotel (Astana)
A modern hotel building with a glass facade, a sign for a pizza, pasta, and wine restaurant, and a Christmas wreath. - Neos Hotel (Astana)
A modern bedroom with a large bed, a desk, and a chair. - Neos Hotel (Astana)
A modern hotel lobby with wooden paneling, a large abstract painting, and seating areas. - Neos Hotel (Astana)
A buffet with various food items including bread, pastries, fruits, and vegetables. - Neos Hotel (Astana)
At Neos Hotel, you can look forward to free full breakfast, a coffee shop/cafe, and dry cleaning/laundry services. Treat yourself to a deep-tissue massage or other spa services. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a restaurant and a snack bar/deli.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

A modern hotel room with a bed, bedside table, chair, and a large window with curtains.

Standard Room

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

A modern hotel room with a large mirror, a flat-screen TV, a sofa, and a view of the city.

Deluxe Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

A modern bedroom with a bed, bedside tables, a bench, a TV, and artwork on the walls.

Superior Room

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, City View

A modern hotel room with a sofa, a coffee table, a TV mounted on a wall, and a large window offering a city view.

Luxury Suite, City View

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Located in Yesil District neighborhood, Neos Hotel is connected to the convention center. Nur-Alem Sphere and Kazakhstan Central Concert Hall are cultural highlights, and travelers looking to shop may want to visit Khan Shatyr and Keruen. Looking to enjoy an event or a game while in town? See what's happening at Saryarka Velodrome or Alau Ice Palace. Visit our Astana travel guide
Map
Kabanbay Batyra Avenue 45/1, Astana, Astana, 010000

What's nearby

  • Saryarka Velodrome
    2 min walk - 0.1 miles
  • Singing Fountain
    9 min walk - 0.5 miles
  • Alau Ice Palace
    9 min walk - 0.5 miles
  • Astana Arena
    9 min walk - 0.5 miles
  • Keruen
    3 min drive - 1.5 miles

Getting around

  • Astana Railway Station
    30 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    22 min drive

Restaurants

  • Aula
    2 min drive
  • Fuller’s Botanical Garden
    2 min drive
  • Golpas
    5 min walk
  • Costa Coffee
    19 min walk
  • Пинта Bar & Grill Akmeshit
    18 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • Electric kettle
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heated floor
  • Heating
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM

Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30 per vehicle (maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

We should mention

This property does not have elevators
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is Neos Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Neos Hotel?

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM. After-hours check-in is not available.

What time is check-out at Neos Hotel?

Check-out is at 12:30 PM.

Does Neos Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport. A fee of USD 30 per vehicle applies.

Where is Neos Hotel located?

Located in Yesil District, this hotel is within a 15-minute walk of Saryarka Velodrome, Alau Ice Palace, and Singing Fountain. Astana Arena and KazMunayGaz are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Neos Hotel Reviews

8.8

Excellent

9.4

Cleanliness

7.2

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 6 out of 11 reviews
Rating 8 - Good. 3 out of 11 reviews
Rating 6 - Okay. 2 out of 11 reviews
Rating 4 - Poor. 0 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

Reviews

Verified review

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is a gem. Friendly, helpful staff, a great gym, good breakfast, and nice rooms. I will visit them again when I'm next in Astana.
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Aliya

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Good breakfast. Clean and tidy rooms.
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Cillian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, very comfortable bed, nice shower. Only issues were the breakfast not being good, and the curtains in the room weren’t big enough to cover the windows.
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Randa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient distance from the conference center
Stayed 8 nights in Aug 2025
Verified review

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Small boutique hotel. Very quiet. Good breakfast. Easy transportation with taxis to conference center, restaurants, and tourist sites. Would definitely stay again if I get back to Astana
Stayed 5 nights in Aug 2025
Verified review

6/10 Okay

RUMMEL SAMUEL

Disliked: Amenities
They don’t provide you wish wash cloths. Also the air conditioner don’t work.
Stayed 6 nights in May 2026
Verified review

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general it is a good new hotel, however I think it’s overpriced. There was a strong smell of sewerage in the shower and ventilation didn’t work. Another strange thing that guests should pay attention to when booking on Expedia is that the actual hotel address doesn’t match it’s location on the website map. I didn’t notice that when I was looking for the hotel near the place I planned to visit and I had to go by taxi back and forward another 6 km (half an hour drive) every day instead walking there as initially planned. Also they don’t have alcohol there not in rooms nor in their restaurant.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Bruce

Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Bauyrzhan

Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

alberto filippo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025