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Jumbaktas Hotel

4.0 star property
Hotel in Astana with free breakfast and a fitness center

Choose dates to view prices

Take advantage of a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services at Jumbaktas Hotel. For some rest and relaxation, visit the steam room, and indulge in a body treatment, a manicure/pedicure, or a body scrub. The on-site local cuisine restaurant, Jumbaktas, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Breakfast included
  • Gym
  • Laundry

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room

Standard Double Room | Premium bedding, minibar, in-room safe, desk

Standard Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Premium bedding
Hair dryer
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Business Room, 1 Queen Bed, City View

Business Room, 1 Queen Bed, City View | Premium bedding, minibar, in-room safe, desk

Business Room, 1 Queen Bed, City View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free rollaway/extra beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Hair dryer
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite | Premium bedding, minibar, in-room safe, desk

Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room

Family Room | Premium bedding, minibar, in-room safe, desk

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Lanai
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
  • 74 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Kitchen
LCD TV
Hypo-allergenic bedding
  • 300 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, minibar, in-room safe, desk

Standard Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Premium bedding
Hair dryer
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, desk

Superior Double Room

Highlights

Soundproofed
Air conditioning
Heating
LCD TV
Hypo-allergenic bedding
Premium bedding
Hair dryer
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Hair dryer
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Map
ul. Karasakal Erimbetov, 65, Astana, 010000

What's nearby

  • Mega Astana Shopping Centre - 12 min walk - 0.7 miles
  • Khan Shatyr - 12 min walk - 0.7 miles
  • Bayterek Tower - 19 min walk - 1.0 mile
  • Embassy of the United States, Astana - 5 min drive - 2.9 miles
  • EXPO 2017 - 7 min drive - 3.6 miles

Getting around

  • Astana Railway Station - 22 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 25 min drive

Restaurants

  • ‪Jumbaktas - ‬1 min walk
  • ‪Restobar 6/45 - ‬8 min walk
  • ‪Salone del Gusto - ‬4 min walk
  • ‪London Paris - ‬3 min walk
  • ‪12 Muqam - ‬8 min walk

About this property

Jumbaktas Hotel

Upscale hotel located in Yesil District
Take advantage of a free breakfast buffet, a coffee shop/cafe, and dry cleaning/laundry services at Jumbaktas Hotel. For some rest and relaxation, visit the steam room, and indulge in a body treatment, a manicure/pedicure, or a body scrub. The on-site local cuisine restaurant, Jumbaktas, offers breakfast, lunch, and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • An elevator, a 24-hour front desk, and a billiards/pool table
Room features
All 60 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like air conditioning and bathrobes.
More amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 42-inch LCD TVs with cable channels
  • Heating, daily housekeeping, and desks

Similar properties

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8.8 out of 10, Excellent, 203 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Jumbaktas

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3,014 square feet of conference space
  • Business center
  • Meeting room

Spa

  • Body scrubs
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Elevator

More

  • 1 building
  • 9 floors
  • Built in 2011
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 8000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 8000 per person (one-way)
  • Rollaway bed fee: KZT 8000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
No pets and no service animals are allowed at this property

Property is also known as

Jumbaktas
Jumbaktas Astana
Jumbaktas Hotel
Jumbaktas Hotel Astana
Jumbaktas Nur-Sultan
Hotel Jumbaktas Hotel Nur-Sultan
Jumbaktas
Hotel Jumbaktas Hotel
Nur-Sultan Jumbaktas Hotel Hotel
Jumbaktas Hotel Nur-Sultan
Jumbaktas Nur-Sultan
Jumbaktas
Hotel Jumbaktas Hotel Nur-Sultan
Nur-Sultan Jumbaktas Hotel Hotel
Hotel Jumbaktas Hotel
Jumbaktas Hotel Nur-Sultan
Jumbaktas Nur-Sultan
Hotel Jumbaktas Hotel Nur-Sultan
Nur-Sultan Jumbaktas Hotel Hotel
Jumbaktas
Hotel Jumbaktas Hotel
Jumbaktas Hotel Hotel
Jumbaktas Hotel Astana
Jumbaktas Hotel Hotel Astana

Frequently asked questions

Does Jumbaktas Hotel have a pool?

Yes, this property has an indoor pool.

Is Jumbaktas Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Jumbaktas Hotel?

Self parking is free at this property.

What time is check-in at Jumbaktas Hotel?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Jumbaktas Hotel?

Check-out is at noon.

Does Jumbaktas Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 8000 per person applies.

Where is Jumbaktas Hotel located?

Located in Yesil District, this hotel is within a 15-minute walk of KazMunayGaz and Transport & Communications Ministry. Khan Shatyr and Korme Exhibition Complex are also within 1 mi (2 km).

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Jumbaktas Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 22 out of 55 reviews
Rating 8 - Good. 20 out of 55 reviews
Rating 6 - Okay. 9 out of 55 reviews
Rating 4 - Poor. 2 out of 55 reviews
Rating 2 - Terrible. 2 out of 55 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Alyona

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely unhappy with our stay here. 1. It was cold in the room and we couldn’t use the heater, because it doesn’t work during summer time. Reception doesn’t have clue about it, and they were just telling us turn on AC for heat and wait 10 mins. 2. On the reception in the evening there was a random drunk person from the street. There are no any security there. 3. In the hotel restaurant they did not remember the whole order… We were waiting until we asked, and they were like.. “Did you order fish??”.. Of course, after waiting for an hour for the fish, we just decided to cancel it. That was the worst experience in the luxury hotel we had. Honestly, I do not understand why this hotel considered as luxury… I do not recommend anyone to stay here.
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle worked as planned, ideal arriving in a city I didn't know in the middle of the night. £13. Nothing to dislike, it's a big and spread out city so it's long walks, or very cheap taxis
Stayed 3 nights in Sep 2025

2/10 Terrible

May

Disliked: Staff & service, property conditions & facilities
The hotel rooms are spacious and generally comfortable. However, communication can be quite challenging as the staff do not speak English, which makes it difficult for international guests. Housekeeping is only available upon request and usually takes place quite late in the afternoon (after 4 pm). Even then, the service is limited to providing fresh towels, and other essentials such as soap need to be specifically requested. During our three-night stay, the bed sheets were not changed. The breakfast buffet was also below expectations. Although it is advertised until 10:00 am, items were cleared away before that time, even while guests were still dining. On one occasion, I asked for another cup of tea just before 10:00 am but was told service had ended. On a positive note, the hotel’s location is very convenient. However, due to the service shortcomings, I would likely consider other options if visiting Astana again.
Stayed 3 nights in Aug 2025

8/10 Good

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

yes but...

alltogether it was a good stay. the room was big, the bed was comfortable and the staff at the reception desk very helpful. two comments though : I landed in Astana at 4 am and I asked the hotel whether I could check in earlier and pay - their only answer was " your booking allows you to check in at 2 pm - " well, I knew that already and I clearly indicated I was prepared to pay for the additional half day - they never answered. so I had to find an emergency solution when I landed at 4 am - I managed with my family but the hotel answer was clearly not professional. then, I booked this particular hotel because it had a swimming pool. However, to access the pool, you need to pay an additional 15 euros (10 000 tenge)! it is very expensive so I did not do it and I could never swim. the marketign is somehow..not correct I think. so, it was OK but I will not go again under the same conditions.
Stayed 7 nights in Aug 2025

10/10 Excellent

Dinh Quang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Gut
Stayed 7 nights in Jul 2025

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekte Wahl

Das Jumbaktas liegt so Zentral, so dass das Zentrum mit den Sehenswürdigkeiten leicht zu Fuss machbar ist. Sehr schönes Ambiente im Hotel und ein wunderbar, bequemes Bett, um gut zu schlafen. Das Personal ist sehr freundlich und hilfsbereit. Das Frühstückbuffet bietet ein breites Angebot.
Stayed 6 nights in Aug 2024

6/10 Okay

Jacek

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The promised city view turned out to be a view on a wall. Wifi was spotty and restricted, The swimming pool was available for 10000 tenge. Breakfast buffet was basic and not really delicious or nutritious consisting of porridge, sausages, mushrooms, chicken wings, and a limited choice of vegetables.
Stayed 2 nights in Jan 2024

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities, room comfort

astana winter

It is ok but poor room service.
Stayed 5 nights in Dec 2023

6/10 Okay

Oleg

The AC in the room was not working all of 4 days I stayed in this hotel. The sauna, swimming pool and fitness center are very good
Stayed 4 nights in Aug 2023

8/10 Good

Katherine

Liked: Cleanliness, property conditions & facilities, room comfort

Good, not great.

Stayed a week, choose this property for its proximity to my work site. Room was large, clean and comfortable. Staff were mildly helpful, very little English spoken but genuinely attempted to see to needs when they could. Room was VERY quiet given that it overlooked a busy street with many honking motorists. AC only worked some of the time.
Stayed 7 nights in Jun 2023

4/10 Poor

Megan

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel is beautiful and perfectly located, however the staff leaves a lot to be desired. I booked this hotel for the free pool access only to find out that it costs extra unless you are in a “business” room. This was not advertised and I had to get Expedia involved. It does not look like the hotel has updated this tidbit. Another lack of professionalism displayed was housekeeping coming into my room without knocking. I was about to leave within 10 minutes and figured I should jump into the shower. When I came out, (in only a towel), I saw my door wide open, requiring me to go out into the hallway to close it. I then saw that there were two women fiddling around in my mini bar. I am not sure how they did not hear the shower running when they entered, but regardless, instead of excusing themselves for the misunderstanding, (which would have been completely excusable), they just looked at me and kept working as if I was in the way! I had to yell at them multiple times to get out until they finally got the hint. When I returned that night (after having put the “make up my room” sign on the door, I noticed that they did not replace my towels that I had left on the floor for replacement. I unfortunately did not notice this until I was coming out of the shower and saw dirt on my towel as I was drying off. The bed was haphazardly put back together by just draping the comforter on top of the bed. Pillows were left on a chair. Location is great, staff is appalling.

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good.
Stayed 2 nights in Jan 2023

8/10 Good

Pekka

Liked: Property conditions & facilities, room comfort

My usual hotel in astana

Nice hotel with good location and friendly staff. As regular client I would expect to have room with different view as opposite wall ;)
Stayed 1 night in Sep 2022

8/10 Good

Oleg

Liked: Cleanliness, amenities, property conditions & facilities
The location is good. There are a lot of dining options around. The hotel is clean. The amenities are great. The only thing- after the first night I went to breakfast at 7 am and it was not ready till 7.30 am. The person who organized the breakfast either was late to his job or some other problems. Because of this I was late to my meetings in the city 3 hours drive away.
Stayed 3 nights in Aug 2022

8/10 Good

Pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Usually Jumbaktas when in Astana

Te hotle has good location, and very spacious rooms. Everything is ok, and the staff is friendly. Breakfast also ok, but keeping food warm seems to be eternal challenge, and little more selection in juices would be a plus.
Stayed 2 nights in Mar 2022

10/10 Excellent

Akzhanay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

It was an amazing stay. Quiet and clean place, hospitable people, excellent amenities, stuff went above and beyond. Definitely would recommend everybody to stay there!
Stayed 3 nights in Aug 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Leisure Astana

Friendly and helpful staff, nice location for a stay, the Spa is not free and not directly in the hotel, price is quite expensive for going there..
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Past its best. Intermittent WiFi. Good if you can get a deal but better places available.
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym is very good. Great restaurants nearby- Italian, Asian, German
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
다른 카드로 결제되지 않아서 불편했다. 호텔에서 결제라고 선택하고 갔음에도 불구하고
Stayed 3 nights in Sep 2019

8/10 Good

KEHSIUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good staff service and location, breakfast can be improved
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

Old expensive

Old interior...... expensive...... But spa is very good. Spa is Only available 13 years old over.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good price/quality rate
Stayed 1 night in Jul 2018

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень доброжелательный, всегда готовый помочь персонал, сотрудники помогали со всеми просьбами и запросами
Stayed 2 nights in Oct 2017

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