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Best Western River Cities

Property class: 2.5

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Photo gallery for Best Western River Cities

A hotel room with a bed, a sofa, a desk, and a chair. - Best Western River Cities (Russell)
A Best Western hotel with a modern design, featuring a large sign, a parking lot, and a well-lit entrance. - Best Western River Cities (Russell)
A modern living room with a sectional sofa, a coffee table, and a flat-screen TV. - Best Western River Cities (Russell)
A modern dining area with a blue booth, orange chairs, and a long table. - Best Western River Cities (Russell)
A modern reception area with a reception desk, a vertical garden, and a wooden partition. - Best Western River Cities (Russell)
You can look forward to free full breakfast, a grocery/convenience store, and laundry facilities at Best Western River Cities. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a fireplace in the lobby and a gym.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for 1 King Bed, Non-Smoking, Sofa, Microwave And Refrigerator, Wi-Fi, Walk In Shower

A hotel room with a large bed, bedside tables, a desk with a chair, a sofa, and a window.

1 King Bed, Non-Smoking, Sofa, Microwave And Refrigerator, Wi-Fi, Walk In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible - 2 Queen, Mobility Accessible, Bathtub, Larger Room, Non-Smoking

A hotel room with two beds, a desk, a chair, a television, and a window.

Accessible - 2 Queen, Mobility Accessible, Bathtub, Larger Room, Non-Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible - 2 Queen, Mobility Accessible, Wi-Fi, Non-Smoking

A hotel room with two beds, a desk, a chair, and a window.

Accessible - 2 Queen, Mobility Accessible, Wi-Fi, Non-Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, a lamp, and a nightstand with a phone.

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

A hotel room with a large bed, bedside tables, a desk with a chair, and a large window.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

9.6 out of 10
Exceptional
(20 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Larger Room)

A hotel room with a bed, a desk, a TV, a sofa, a chair, and a small table.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Larger Room)

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Larger Room)

A hotel room with two beds, a desk, a chair, a round table, and a floor lamp.

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Larger Room)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

A hotel room with two beds, a desk, a chair, and a TV.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

10.0 out of 10
Exceptional
(5 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Larger Room)

A hotel room with a large bed, a desk with a chair, a lamp, and a wall-mounted TV.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Larger Room)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, a TV, and a window.

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Russell, Best Western River Cities is near the airport and near theme parks. Camayo Arcade and Highland Memorial Gardens are local landmarks, and some of the area's attractions include Blue Ribbon Lanes and Paramount Arts Center. Pendleton Art Center and Highlands Museum and Discovery Center are also worth visiting. Visit our Russell travel guide
Map
31 Russell Plaza Dr, Russell, KY, 41101

What's nearby

  • An aerial view of a city with a large industrial building, a river, and surrounding urban landscape.
    Mountain Health Arena
    23 min drive - 20.3 miles
  • Ashland Town Center
    2 min drive - 2.2 miles
  • Paramount Arts Center
    3 min drive - 3.0 miles
  • Camp Landing Entertainment District
    12 min drive - 10.4 miles
  • Marshall University
    27 min drive - 21.2 miles

Getting around

  • Ashland Transportation Center
    7 min drive
  • Huntington, WV (HTS-Tri-State)
    26 min drive

Restaurants

  • McDonald's
    4 min drive
  • Chick-fil-A
    3 min drive
  • McDonald's
    9 min walk
  • Texas Roadhouse
    3 min drive
  • Frogtown
    7 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 9:30 AM on weekends

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • King sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Best Western River Cities have a pool?

Yes, this property has a seasonal outdoor pool.

Is Best Western River Cities pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western River Cities?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western River Cities?

Check-out is at 11 AM.

Where is Best Western River Cities located?

Situated near the airport, this hotel is within 2 mi (3 km) of Ohio River Valley, Fresenius Medical Care, and Our Lady Of Bellefonte Hospital. Ohio River and Cinemark Ashland are also within 2 mi (3 km).

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Reviews

Best Western River Cities Reviews

8.8

Excellent

9.0

Cleanliness

7.8

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 279 out of 502 reviews
Rating 8 - Good. 148 out of 502 reviews
Rating 6 - Okay. 40 out of 502 reviews
Rating 4 - Poor. 20 out of 502 reviews
Rating 2 - Terrible. 15 out of 502 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, clean room , friendly staff
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and breakfast was great.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
Staff were great. Location is very convenient. Facilities and room could be cleaner. Strong Odor of stale smoke/vape, even though facilities were non smoking. Air quality in room was not good… felt damp.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and room, we'll located to highway and restaurants with free breakfast, gym and pool. Great value with nice size room and comfortable bed.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and great breakfast!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older hotel but updated and well maintained. The room/bathroom and public areas were clean and neat. The staff that I met were friendly and helpful.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was great! Very comfortable!! Everything was clean. The showers was ideal!!
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and nice staff
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great! Beds were comfortable. Shower was fantastic We would stay again.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience. Good breakfast. Great Staff.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the staff very courteous!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Very nice & clean. Friendly staff. Great breakfast!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Listen, the people are sweet. The food was pretty good for a hotel. The room was very clean as well. I'll stay here every time I'm in Ashland, and I have. The only thing that has been rough was a tractor trailer idling all night outside the hotel on a Thursday. I have yet to see/hear it on a weekend night. The noise was awful, and it cost me a lot of sleep. On the nights I've stayed here without the idling trucks, it's virtually silent. Overall, a wonderful hotel.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, amenities
For the price, I was disappointed with our room. The bed was uncomfortable. The bathroom small, the shower drain cap and cover was in the middle of the shower when we first arrived, and there was only 3 very small drawers for our clothes. The breakfast was above standard though and the hotel and our room were clean.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled strong as being a "smoking room". I tought I'll get used to it, but I couldn't!!! The breakfast was very good, the staff was very helpful and kind, but that smell needs to be "solved"
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very clean staff was very nice
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. The staff was helpful.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
We have stayed here twice since the remodel. The staff is fantastic. The lady that assembles the breakfast buffet is very attentive (talks alot) but is very sweet. The housekeeping staff always made sure we had plenty of fresh white towels. The beds are very comfortable, and the new showers are great!! Highly recommend.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and super clean ❤️
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff was extremely nice, I called ahead of time to make sure I wasn’t checking in too late and they were courteous and I already knew I had found a good place to stay. The room had not a single fault to it, I travel to the area about once a month or so and know where I’ll be staying each time now.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, roomy and clean. Friendly staff and good breakfast.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Amenities
Enjoyed our stay. Great breakfast, comfortable beds, clean, awesome water pressure in shower, walking distance to several restaurants.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Staff was nice. Scott helped us out as well as the lady that works overnights. The room was simple and clean. Breakfast was good for what it was. Stayed here last year and will stay next year for Thanksgiving and Christmas as well when we visit family.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly remodeled and clean, quality staff and good breakfast
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for an overnight stay for an early appointment we had in the area. Room was comfortable, quiet, everything worked, and breakfast was nice as well.
Stayed 1 night in Oct 2024