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Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

2.5 star property
Hotel with free breakfast, 10-minute walk to Asheville Outlets

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

Exterior
Free daily continental breakfast
Interior
Interior
Interior
Near the NC Arboretum and Biltmore Estate, this hotel offers a continental breakfast, lobby fireplace, spa tub, seasonal outdoor pool, and 24-hour gym. Multilingual staff ensure a great Asheville stay.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Pet friendly
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

Standard Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub) | In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking (Accessible Tub)

9.4 out of 10
Exceptional
(30 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

8.4 out of 10
Very good
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(35 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(102 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Jetted Tub

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Ground Floor

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed, Ground Floor

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
12 Rocky Ridge Road, Asheville, NC, 28806

What's nearby

  • Asheville Outlets - 2 min walk - 0.1 miles
  • Antler Hill Village - 8 min drive - 4.5 miles
  • Biltmore Estate - 8 min drive - 4.6 miles
  • The Orange Peel - 9 min drive - 6.4 miles
  • University of North Carolina at Asheville - 10 min drive - 7.1 miles

Getting around

  • Asheville Regional Airport (AVL) - 11 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Taco Bell - ‬9 min walk
  • ‪Popeyes Louisiana Kitchen - ‬9 min walk
  • ‪Apollo Flame Bistro - Brevard Rd - ‬14 min walk

About this property

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG

Hotel near Asheville Outlets
Located close to North Carolina Arboretum and Biltmore Estate, Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG provides free continental breakfast, a terrace, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. Free in-room WiFi is available to all guests, along with a fireplace in the lobby and a 24-hour gym.
Other perks include:
  • A seasonal outdoor pool along with sun loungers
  • Free self parking
  • Express check-out, a TV in the lobby, and smoke-free premises
  • Multilingual staff, an elevator, and a vending machine
  • Guest reviews give top marks for the breakfast and helpful staff
Room features
All 108 rooms feature comforts such as air conditioning and separate sitting areas, as well as thoughtful touches like free WiFi and safes. Guest reviews say good things about the clean rooms at the property.
Extra amenities include:
  • Sofa beds, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with premium channels
  • Separate sitting areas, refrigerators, and microwaves

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  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,798 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Hot tub
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 700 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Parking for buses, RVs, or other large vehicles is not available at this property.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 10 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Asheville-Biltmore Square
Holiday Inn Express Hotel Asheville-Biltmore Square
Holiday Inn Express Hotel Suites Asheville Outlets
Holiday Inn Express Suites Asheville SW Outlet Ctr Area
Holiday Inn Express Hotel Suites Asheville Biltmore Square
Holiday Inn Express Suites Asheville SW Outlet Ctr Area by IHG
Holiday Inn Express Hotel Suites Asheville Outlets an IHG Hotel

Frequently asked questions

Does Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10 AM–10 PM.

Is Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 30.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG?

Self parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG located?

Located in West Asheville, this hotel is 0.5 mi (0.8 km) from Asheville Outlets and 3.1 mi (4.9 km) from North Carolina Arboretum. New Belgium Brewing Company and The Orange Peel are also within 9 mi (15 km).

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Reviews

Holiday Inn Express & Suites Asheville SW - Outlet Ctr Area by IHG Reviews

9.2

Wonderful

9.4

Cleanliness

8.0

Location

9.4

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 675 out of 1004 reviews
Rating 8 - Good. 234 out of 1004 reviews
Rating 6 - Okay. 55 out of 1004 reviews
Rating 4 - Poor. 28 out of 1004 reviews
Rating 2 - Terrible. 12 out of 1004 reviews

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, clean, spacious room, very modern, and very professional staff.
Stayed 2 nights in Oct 2025

8/10 Good

bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Staff was great!
Stayed 1 night in Oct 2025

10/10 Excellent

Treva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Will stay here again. Pool area very nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close to the highway
Stayed 2 nights in Sep 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employees were friendly and courteous. Check in/out very easy. Rooms were clean. Great shower with very good amenities. Very good dining options available close by. Breakfast had very limited options.
Stayed 1 night in Sep 2025

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2025

6/10 Okay

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicr
Stayed 1 night in Aug 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
IT WAS CLOSE TO SHOPPING AREA
Stayed 1 night in Jul 2025

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and friendly check in
Stayed 1 night in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay.
Stayed 1 night in Mar 2025

6/10 Okay

Yahaira

Disliked: Cleanliness, property conditions & facilities
This was one of the dirtiest Holiday Inns we've stayed at. The bathroom isn't completely clean. For the price per night, it's not worth what it offers. It seems poorly maintained. The breakfast staff was very slow and unhelpful. I don't recommend it for that area of ​​Ashville.
Stayed 1 night in Oct 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Stay here every time I am in town
Stayed 3 nights in Feb 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice and close to several restaurants and the oitlet mall is across the street.
Stayed 1 night in Apr 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Aug 2025

10/10 Excellent

Josue

👍
Stayed 1 night in Jul 2025

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
Staff was friendly, room was clean, hot tub was open, ice makers worked. The refrigerator was not on in our room which was an issue for medication that needed refrigerated. After our 2nd night it was fianlly cooled enough. There were never more than 5 towels for the hot tub area. We ended up staying 3 nights. The breakfasts crowd was simply too much for the staff to keep up with. It was commonly out of most food and coffee. Cleaning staff made our beds and gave us fresh towels but didn't restock other amenities in the room. It was ok to stay in but overpriced at $251 per night. Would not stay again for that price.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. Maybe have the continental breakfast later than 9:30. But it was a great place overall.
Stayed 2 nights in May 2025

8/10 Good

Charlotte A

Liked: Cleanliness, staff & service, property conditions & facilities
Would prefer wood flooring to carpet. Housekeeping kept knocking at our door before checkout.
Stayed 1 night in Jul 2025

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
It had an outdoor pool and inside hot tub. The people in the lobby were very nice and went above and beyond. Now days that’s hard to find.
Stayed 1 night in May 2025

8/10 Good

Chaitanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend to stay here
Stayed 1 night in Aug 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so conveniently close to everything. Will definitely be staying here again when visiting Asheville.
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and convenient. Will be back.
Stayed 1 night in Apr 2025

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean. Close to shopping and restaurants. I would stay there again
Stayed 2 nights in Feb 2024

10/10 Excellent

Millard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean, rooms are well appointed and comfortable
Stayed 1 night in May 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Dec 2024

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