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Hotel ParkHills

Property class: 3.5

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Photo gallery for Hotel ParkHills

A spacious lobby with a central staircase, a reception desk, and a modern ceiling design. - Hotel ParkHills (Biei)
A modern room with tatami flooring, a round wooden table, two bean bags, a flat-screen TV, and a built-in shelf with a coffee machine. - Hotel ParkHills (Biei)
A hotel room with two beds, a small table, a chair, and a visible trash bin. - Hotel ParkHills (Biei)
A snow-covered building with a green roof and a large entrance. - Hotel ParkHills (Biei)
A spacious hotel lobby with a central island featuring a buffet, wooden paneling, and a high ceiling with recessed lighting. - Hotel ParkHills (Biei)
Located close to Shirahige Falls and Shirokane Hot Spring, Hotel ParkHills provides an indoor mineral hot spring (onsen), a coffee shop/cafe, and a playground. Adventurous travelers may like the snowshoeing and snow tubing at this hotel. For some rest and relaxation, visit the 2 hot springs. The on-site restaurant, マルシェダイニング, offers breakfast, lunch, dinner, and garden views. Free in-room WiFi is available to all guests, along with an arcade/game room and laundry facilities.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Premium Japanese-western Room 36 Square Meters

A modern room with a flat-screen TV, a round table, and two bean bag chairs.

Premium Japanese-western Room 36 Square Meters

  • Sleeps 5
  • Free WiFi

View all photos for Premium Family Room 26 Square Meters

A modern hotel room with a bed, a TV, a small table, and a seating area.

Premium Family Room 26 Square Meters

  • Sleeps 4
  • Free WiFi

View all photos for Standard Twin room, 2 Single Beds, Non Smoking

A hotel room with two beds, a desk, a TV, and a chair.

Standard Twin room, 2 Single Beds, Non Smoking

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Japanese-Western room, 2 Single Beds, Non Smoking

A hotel room with tatami mats, a wooden table, two beds with patterned bedding, a desk with a chair, and a small kitchenette.

Standard Japanese-Western room, 2 Single Beds, Non Smoking

  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons
  • Free WiFi

View all photos for Premium Triple Room 26 Square Meters

A modern hotel room with two beds, a desk, a chair, and a skylight.

Premium Triple Room 26 Square Meters

  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Premium Japanese-Western room, 2 Single Beds, Non Smoking

A hotel room with two beds, a small table, a chair, and a visible trash bin.

Premium Japanese-Western room, 2 Single Beds, Non Smoking

  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons
  • Free WiFi

View all photos for Premium Triple room, 3 Single Beds, Non Smoking

A modern hotel room with three beds, a desk, a chair, and a window.

Premium Triple room, 3 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Premium Family room, 2 Single Beds, Non Smoking

A modern hotel room with a bed, a desk, a chair, and a TV.

Premium Family room, 2 Single Beds, Non Smoking

  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons
  • Free WiFi

View all photos for Compact Japanese-Western room, 2 Single Beds, Non Smoking

A hotel room with two beds, a desk, a chair, and a small table.

Compact Japanese-Western room, 2 Single Beds, Non Smoking

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon
  • Free WiFi

About the neighborhood

Located in Shirogane Onsen, a neighborhood in Biei, Hotel ParkHills is in a national park and near a boardwalk/promenade. The area's natural beauty can be seen at Shirahige Falls and Blue Pond, while Shikisai Hill and Flowerland Kamifurano are popular area attractions. Shirokane Hot Spring and Tokachidake Bogakudai Observation Tower are two other places to visit that come recommended. Enjoy the area's slopes with cross-country skiing, and don't miss out on the snowmobiling. Visit our Biei travel guide
Map
Shirogane Onsen, Biei, Hokkaido, 071-0235

What's nearby

  • A waterfall cascading down a rocky cliff surrounded by lush green forest.
    Shirahige Falls
    5 min walk - 0.3 miles
  • A mangrove forest with numerous stilt roots in clear turquoise water.
    Blue Pond
    4 min drive - 2.6 miles
  • A field of flowers with people walking on a path.
    Shikisai Hill
    20 min drive - 13.7 miles
  • A wooden cabin surrounded by snow-covered trees in a forest.
    Furano Ski Resort
    42 min drive - 28.5 miles
  • Shirokane Hot Spring
    3 min walk - 0.2 miles

Getting around

  • Nishinaka Station
    33 min drive
  • Asahikawa Airport (AKJ)
    42 min drive

Restaurants

  • 林道食堂
    3 min walk
  • Auberge Ninguruforet
    10 min drive
  • ホビット(HOBBITO)
    8 min drive
  • 小麦畑と青い池
    5 min drive
  • ブラッスリーサヴァ
    10 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 8:30 AM for a fee: JPY 2,750 for adults and JPY 2,200 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • マルシェダイニング

Things to do

  • 2 hot springs
  • Arcade/game room
  • Indoor pool
  • Playground
  • Snow tubing
  • Snowshoeing
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park

Spa

  • 2 hot springs
  • Hot springs open from 11:00 AM - midnight
  • Hot springs water temperature - 108 ºF
  • Public bath open from 11:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Front entrance ramp

More

  • 3 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 26-inch flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3150

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note: Guests with mobility issues should park in the 2nd of 3 parking lots.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2750 for adults and JPY 2200 for children
  • Late check-out fee: JPY 3150 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 11:00 AM to 9:00 PM
Hot springs access available from 11:00 AM to midnight
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities

Frequently asked questions

Does Hotel ParkHills have a pool?

Yes, this property has an indoor pool. Pool access is from 11:00 AM–9:00 PM.

Is Hotel ParkHills pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel ParkHills?

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Hotel ParkHills?

Check-out is at 10 AM. Late check-out is available for JPY 3150 (subject to availability).

Where is Hotel ParkHills located?

Located in Shirogane Onsen, this hotel is within a 5-minute walk of Shirahige Falls and Shirokane Hot Spring. Blue Pond and Tokachidake Bogakudai Observation Tower are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel ParkHills Reviews

7.8

Good

7.8

Cleanliness

7.4

Location

7.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 32 out of 171 reviews
Rating 8 - Good. 89 out of 171 reviews
Rating 6 - Okay. 41 out of 171 reviews
Rating 4 - Poor. 8 out of 171 reviews
Rating 2 - Terrible. 1 out of 171 reviews

Reviews

Verified review

10/10 Excellent

The

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen is good. Just a bit expensive when the hotel isn’t as new as before. Breakfast has a lot of selection too.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Jane

Liked: Staff & service, property conditions & facilities
Location of hotel is rather far away from city amenities.
Stayed 1 night in Oct 2018
Verified review

10/10 Excellent

Chuan Chee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and polite staffs. Needed double sided tape and they lend me one
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お料理が美味しかったです。
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

MITSURU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食、夕食ビュッフェが美味しかった
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Chang Jau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新再裝潢過得房間非常舒適 空間也很大 電視機很大台 可觀看的頻道很多 還可以使用串流平台觀看 餐廳視野很好 食物種類很多 入住一定要吃早餐！！ (藍色的飲料是蘋果醋非常推薦）
Stayed 1 night in May 2026
Verified review

10/10 Excellent

yutaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
館内、客室、浴室等、全て清掃が行き届いており、清潔感あり、朝夕食buffetは品数、品質、ご当地感も出されておりセンス抜群でまた利用したいです。温泉も泉質よく、温度も熱め、ぬるめ等ケアされていて大変良いお風呂でした。
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

jung eun

Liked: Cleanliness, staff & service, amenities
정말 좋았어요! 저녁식사도, 객실도, 온천도!!! 편의점이 없는게 초큼 아쉽긴 하지만요
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

SUNIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아침 식사, 저녁 식사 모두 퀄리티 좋고 맛있는 음식들로 매우 만족스럽습니다. 온천 시설도 잘되어있고, 호텔의 무료 셔틀 서비스까지 매우 좋은 서비스를 제공 받았습니다.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Yoshihisa

スタッフの対応は良いが施設の古さを感じた
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities
朝食も夕食も種類が豊富で内容も良かった。
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

HIROYUKI

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方々が明るく大変満足のいくホテルでした。
Stayed 1 night in Jun 2025
Verified review

8/10 Good

むつみ

Liked: Cleanliness, staff & service, property conditions & facilities
家族でゆっくり温泉を、と思って利用しました。 お部屋も施設もゆったりして良かったです！
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
온천도 거의24시간이라 좋고 직원분들도 엄청 친절하네요. 한국어 가능한 분도 있어서 되게 편했어요
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Minji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시설은 오래되었지만 일본 호텔 답게 매우 청결하게 유지되고 있어서 만족스러웠습니다. 겨울이었는데 방이 따뜻하고 냄새 없이 포근해서 무척 기분이 좋았습니다. 구비된 유타카도 청결했고 대욕장과 온천수도 너무 좋았습니다, 식사는 조식만 이용했는데 부페였고 반찬 하나하나가 정갈하고 맛있었습니다. 시로가네 온천을 이용한다면 또 방문할 용의가 있습니다.
Stayed 1 night in Feb 2019
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad choice

They can tell you that the aircon is not working...
Stayed 1 night in Sep 2018
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

夕食ブッフェがパワーアップ。白金の隠れた高コスパ温泉。

夕食ブッフェの内容がかなり改善。 アジア圏からの観光客が多いため、質の悪化を恐れていたものの、逆に改善されており◎。 刺身は少ない（いか、サーモンのみ）ものの、肉（牛ステーキ、チキン、豚肉）、魚、野菜も２，３種類ずつ以上網羅されており、ごはんも白飯と炊き込みご飯、汁物もトン汁と手作りミネストローネスープ、手作りカレーもキーマカレーと野菜ゴロゴロカレーなど、ほぼすべて手作り薄味で丁寧に調理されており好感がもてる。
Stayed 1 night in Feb 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

美瑛に来たら、ココを利用しています

温泉があり、素泊まりでの利用が出来るので、美瑛に来たら、ココを利用しています。コストパフォーマンスが良いと感じています。今回は、11月初めで、シーズンオフで、利用者は少なかったですが、地元の方々が泊まられていました。青い池のライトアップにバスで無料送迎していただけました。
Stayed 1 night in Nov 2017
Verified review

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
ビジネスなのか、リゾートなのか。 トイレとバスが一緒で、尚且つ、一段大きく段を上るため、腰を少し痛めてた私には結構難所でした。 ホテルのバスの便がもっとあると助かります。歩いて行けると書いてある青い池は荷物持っての移動となると、車で来てない者には厳しいです。
Stayed 1 night in Oct 2017
Verified review

6/10 Okay

Tsai Chen

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

環境很棒的飯店，但是當天碰到神經病。有點小聲音就一直敲牆壁，其他間比我們更大聲的旅行團為何不去敲呢？

這次帶一歲四個月的小朋友出門，其實一路狀況都很好，也沒有什麼哭鬧。連搭飛機都被旁邊的人稱讚我們家妹妹很乖都不吵鬧，但是我們還是被隔壁的日本人飯店，要求我們換房間。更過分是日本人一直敲我們牆請我們安靜。是台灣好欺負嗎？同行友人也住隔壁根本就沒有聽到小朋友吵鬧，話說~小朋友難免一定會有點小哭鬧，但是只是短暫都無法體諒一下嗎？
Verified review

8/10 Good

エンジニア

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

新緑の中の緑色のメルヘン

朝晩の食事の種類が豊富で堪能しました。当初は大食堂で大勢の宿泊客との一緒の食事のため、騒がしく落ちつかない雰囲気と思いましたが、それを上回る食事の量と質でした。魚類も、野菜も飲み物も新鮮で、デザートの種類も十分にありおいしくいただきました。
Stayed 1 night in Jun 2017
Verified review

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
正面玄関は20~30段の階段。到着時はスタッフの方に4個のうちの2個の荷物の運搬を手伝っていただっけたが、帰りの日は、見て見ぬふりとの印象を受けた。
Stayed 1 night in Jun 2017
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깔끔하고 편안한 숙소

편안하고 깔끔하고 아주 친절함. 흰수염폭포가 바로 옆이고 청의 호수가 근처라 마음에 들었음. 온천 시설은 세련되지 않으나 편안하게 목욕하기 좋았음
Stayed 1 night in May 2017
Verified review

8/10 Good

YUEN FAN JESSICA

Liked: Cleanliness, room comfort

Nice hotel with hot spring & swimming pool

Spent a night in this hotel. Enjoy their open air hot spring. Room itself is a bit dated but quiet. Hotel has a swimming pool too. We didn't have dinner & breakfast in the hotel so can't give any comment. Overall I will recommend this hotel to others.
Verified review

6/10 Okay

トオル

Disliked: Property conditions & facilities

観光地に近く便利

ホテル到着が夜になってしまい、街からの距離が離れており、ホテルに着くまでの間にホテルの看板等が設置されていなかったので、道中不安だった。