Artena Vacations

Good experience. Excellent location near Roma Termini.

Normal

MOLD, MOLD, MOLD! Serious Health and Safety Hazard — DO NOT STAY HERE! Our experience at this hotel was extremely disappointing. There was one meter of visible mold on the ceiling, which is a serious health concern. The room was clearly not cleaned or properly inspected before our arrival. There was visible dirt in the shower area and on the water faucet, indicating a significant lack of cleanliness and basic maintenance. After raising our concerns, we were moved to another room, only to discover mold in that bathroom as well. This clearly reflects poor maintenance and a LACK OF BASIC HYGIENE STANDARDS. To make matters worse, the SAFES in both rooms were BROKEN. Staff had to come and change the batteries and reset them just so we could retrieve our valuables. This raises serious concerns about the security of guests' belongings. The hotel was also extremely noisy as it is located on a very busy street, and the rooms are not properly sound-insulated. We requested a refund or appropriate compensation because the hotel's failure to provide a clean and safe environment exposed us to these conditions for four days. However, staff were rude, unhelpful, and had dismissive attitude. The manager was inaccessible, and despite raising our concerns, we received no satisfactory customer service or meaningful resolution.

Felt like I stepped back in time when staying at hotel was an