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NH Collection Andorra Palome

4.0 star property
Hotel in Arinsal with a fitness center and a 24-hour front desk

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Photo gallery for NH Collection Andorra Palome

Restaurant
Superior Room, Terrace | 1 bedroom, minibar, in-room safe, soundproofing
Front of property
Reception
Junior Suite | 1 bedroom, minibar, in-room safe, soundproofing

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Parking available
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite

Junior Suite | 1 bedroom, minibar, in-room safe, soundproofing

Junior Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Separate bedroom
Private bathroom
Hair dryer
Eco-friendly toiletries
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (View)

Suite (View) | 1 bedroom, minibar, in-room safe, soundproofing

Suite (View)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Hair dryer
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room | 1 bedroom, minibar, in-room safe, soundproofing

Superior Room

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Hair dryer
Minibar
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Terrace

Superior Room, Terrace | 1 bedroom, minibar, in-room safe, soundproofing

Superior Room, Terrace

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Hair dryer
Minibar
  • Mountain view
  • 23.37 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room (View)

Premium Room (View) | 1 bedroom, minibar, in-room safe, soundproofing

Premium Room (View)

Highlights

Soundproofed
Air conditioning
LED TV
Separate bedroom
Eco-friendly toiletries
Private bathroom
Hair dryer
Minibar
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
Crta. d'Arinsal s/n, AD400 Erts, Arinsal, La Massana, AD400

What's nearby

  • Vallnord Ski Area - 3 min drive - 1.7 miles
  • Arinsal Ski Lift - 3 min drive - 2.0 miles
  • Pal-Arinsal Ski Resort - 8 min drive - 5.2 miles
  • Caldea Spa - 10 min drive - 5.7 miles
  • Pyrenees Andorra Shopping Centre - 10 min drive - 5.7 miles

Getting around

  • L'Hospitalet-pres-l'Andorre Station - 62 min drive
  • La Seu d'Urgell (LEU) - 59 min drive

Restaurants

  • ‪RESTAURANTE ANDREA - ‬3 min drive
  • ‪Borda De L'avi - ‬2 min drive
  • ‪Factory Arinsal - ‬12 min walk
  • ‪Cafe Don Piacere - ‬3 min drive
  • ‪Pizzeria Angelo - ‬3 min drive

About this property

NH Collection Andorra Palome

Upscale hotel near Caldea Spa
Take advantage of a terrace, a garden, and laundry facilities at NH Collection Andorra Palome. Be sure to enjoy a meal at ÉMO, the on-site restaurant. In addition to a bar and a gym, guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • A water dispenser, concierge services, and luggage storage
  • Multilingual staff, smoke-free premises, and a TV in the lobby
Room features
All guestrooms at NH Collection Andorra Palome have comforts such as air conditioning, as well as amenities like safes and sound-insulated walls.
Other amenities include:
  • Reusable coffee/tea filters, recycling, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • 40-inch LED TVs with cable channels
  • Electric kettles, daily housekeeping, and phones

Languages

Catalan, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 15 per day)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 18 to 22 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bar
  • ÉMO

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 to 22 per person
  • Uncovered self parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

NH Collection Andorra Palome Hotel
NH Collection Andorra Palome Arinsal
NH Collection Andorra Palome Hotel Arinsal

Frequently asked questions

Is NH Collection Andorra Palome pet-friendly?

No, only service animals are welcome at the property.

How much is parking at NH Collection Andorra Palome?

Self parking is available for EUR 15 per day.

What time is check-in at NH Collection Andorra Palome?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at NH Collection Andorra Palome?

Check-out is at noon.

Where is NH Collection Andorra Palome located?

Situated in Arinsal, this hotel is within a 15-minute walk of Els Orriols Ski Lift, Comapedrosa Highlands Trail, and Roc de la Coma d'Erts Via Ferrata. Pitch & Putt El Torrent and Pontal de Maceió Beach are also within 2 mi (3 km).

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NH Collection Andorra Palome Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 30 out of 47 reviews
Rating 8 - Good. 13 out of 47 reviews
Rating 6 - Okay. 2 out of 47 reviews
Rating 4 - Poor. 2 out of 47 reviews
Rating 2 - Terrible. 0 out of 47 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely breakfast buffet
Stayed 4 nights in Feb 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2025

10/10 Excellent

Marilys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical Stay

Our stay was magical! Our room had the most amazing view of a lake outlined with snow. We were able to enjoy the view from the bed. The room and hotel were very clean. We enjoyed the breakfast which was a varied, delicious spread of the local cuisine.
Stayed 1 night in Dec 2024

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Receptionist was just lovely and very helpful.
Stayed 1 night in Jun 2024

10/10 Excellent

Angeliani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Palome. The room was clean and comfortable and the bed was superb. I had a great nights sleep. The staff were also very friendly and helpful. I would definitely stay here again.
Stayed 1 night in Jul 2023

4/10 Poor

Ariel

Disliked: Property conditions & facilities
Awful
Stayed 1 night in Jan 2025

10/10 Excellent

Shiva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded our expectations!

We truly can’t complain—NH Collection was an outstanding experience! The staff was incredibly welcoming and attentive, making us feel right at home from the moment we arrived. The hotel itself is beautifully designed, with elegant interiors and top-notch facilities that add to the luxurious ambiance. Initially, we had booked a stay at the neighboring Sant Grant, but unfortunately, it was such a disappointment that we had to leave. Despite both hotels being rated four stars, the difference in quality, service, and overall experience was like night and day. NH Collection completely turned our trip around, and we couldn’t be happier with our choice. Highly recommended for anyone looking for a refined and comfortable stay!
Stayed 5 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional staff

Exceptional staff. Extremely helpful and friendly. Lovely hotel with very good location.
Stayed 2 nights in May 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the quality. Very clean and pleasant rooms. Parking is additional $ but you can park for free on the street.
Stayed 1 night in Oct 2023

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great b'fast. There is just some kind of 'soul' missing in the hotel. It lacks atmosphere. Staff are helpful but a couple of minor issues suggested lack of attention to detail (shower gel container empty, which I found out while in the shower, another time I was naked and about to run a bath when I noticed the plug was missing). Also there is a smell which I have noticed on both trips. I think it's due to poor enforcement of no smoking rules. Bed very comfortable. Ski lockers didn't seem to be heated. Cold wet boots in the morning are no fun.
Stayed 7 nights in Feb 2025

8/10 Good

Rocío

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge the parking separately and its not cheap
Stayed 3 nights in Feb 2024

10/10 Excellent

Francesc

Stayed 1 night in Mar 2025

8/10 Good

Miquel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hinta/ Laatusuhde 10+

Yksi parhaista hotelli kokemuksista. Palvelu oli erinomaista, henkilökunta ystävällistä ja kaikki toimii. Erinomainen aamupala/ illallinen ravintolassa.
Stayed 6 nights in Jan 2025

8/10 Good

Icram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix
Stayed 1 night in Dec 2024

10/10 Excellent

Maria P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendado

Muy buena estadia Personal muy amable y profesional
Stayed 5 nights in Dec 2024

10/10 Excellent

VLADEMIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel maravilhoso

Hotel incrível ! Adorei tudo ! Super indico
Quarto limpo, banheiro excelente
Stayed 2 nights in Dec 2024

8/10 Good

Alvaro Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bonita suite
Stayed 1 night in Sep 2024

10/10 Excellent

Neus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

MANUEL HECTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitación, excelente restaurante, y servicio maravilloso. Está junto a un arroyo, y en la noche en la terraza se disfruta la vegetación y el sonido del agua.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Para repetir

Una gran suite moderna con un buen colchón y vistas al río y a la montaña. Ducha y bañera de hidromasaje en un amplio baño. Si abres ligeramente la ventana puedes dormir con el sonido del Río. Una gozada.
Stayed 1 night in Aug 2024

6/10 Okay

Francesc

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Climatizacion estripeada

Hotel que hace muchos alos que utilizo , este año algo decepcionado. El aire acondiciinado no funcionaba y la habitacion era una sauna.....no lo pudieron solucionar, con lo que la noche fue en vela
Stayed 1 night in Jul 2024