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Hotel Spa Princesa Parc Excellence

Property class: 5 and above

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Photo gallery for Hotel Spa Princesa Parc Excellence

A multi-story stone building with balconies, labeled "PRINCESA PARCO MOUNTAIN RESORT & SPA". - Hotel Spa Princesa Parc Excellence (Arinsal)
A stone building with outdoor seating and umbrellas. - Hotel Spa Princesa Parc Excellence (Arinsal)
A hot tub area with a tiled wall and a water feature. - Hotel Spa Princesa Parc Excellence (Arinsal)
A gym with various exercise equipment including treadmills, stationary bikes, and weight machines. - Hotel Spa Princesa Parc Excellence (Arinsal)
A spa area with a hot tub, a pool, and a sauna. - Hotel Spa Princesa Parc Excellence (Arinsal)
Take advantage of a nightclub, a bowling alley, and a swim-up bar at Hotel Spa Princesa Parc Excellence. Indulge in a deep-tissue massage, a body treatment, and a body wrap at the onsite spa. The on-site restaurant, Restaurante Louis XV, offers breakfast and dinner. In addition to a terrace and a coffee shop/cafe, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Gym

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Habitación Doble Premium

A hotel room with a large bed, a wooden headboard, a bedside table, and a view of the outdoors through sheer curtains.

Habitación Doble Premium

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Habitación Doble Premium Vistas

A hotel room with a large bed, a desk, a chair, a balcony with curtains, and a city view.

Habitación Doble Premium Vistas

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Single Room, Non Smoking, Pets Not Allowed

A hotel room with a bed, bedside table, and a mirror.

Premium Single Room, Non Smoking, Pets Not Allowed

  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Premium Single Room, Non Smoking, Pets Not Allowed

A bedroom with a large bed, wooden headboard, and a nightstand with a lamp.

Premium Single Room, Non Smoking, Pets Not Allowed

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

View all photos for Premium Double Room, Balcony

A modern hotel room with a bed, a sofa, a TV, and a balcony with a view.

Premium Double Room, Balcony

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Suite, Balcony

A hotel room with a large bed, a desk, a chair, a television, and a balcony with outdoor seating.

Premium Suite, Balcony

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Suite, Terrace

A hotel room with a large bed, a TV mounted on the wall, and a balcony with outdoor seating.

Premium Suite, Terrace

  • Valley view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple premium

A hotel room with two beds, a wooden accent wall, a large mirror, and a TV.

Quadruple premium

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Premium con Vistas

A hotel room with a large bed, a desk with a chair, a wooden bench, and a view of a mountainous landscape.

Quadruple Premium con Vistas

  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Located in Arinsal, Hotel Spa Princesa Parc Excellence is in the mountains and near a boardwalk/promenade. Caldea Spa and Comapedrosa Highlands Trail are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Pyrenees Andorra Shopping Centre and Illa Carlemany Shopping Center. Traveling with kids? Consider Pitch & Putt El Torrent, or check out an event or a game at Devk-Arena. Explore all the area has to offer with hiking/biking trails and mountain biking. Visit our Arinsal travel guide
Map
Ctra. General – Arinsal, La Massana, Arinsal, Andorra, AD400

What's nearby

  • A snow-covered ski slope with a ski lift, mountains, and a clear blue sky.
    Vallnord Ski Area
    3 min drive - 1.3 miles
  • Comapedrosa Highlands Trail
    3 min walk - 0.2 miles
  • Els Orriols Ski Lift
    5 min walk - 0.3 miles
  • Sant Andreu de Arinsal
    5 min walk - 0.3 miles
  • Valles del Comapedrosa Nature Park
    15 min walk - 0.8 miles

Getting around

  • L'Hospitalet-pres-l'Andorre Station
    44 min drive
  • La Seu d'Urgell (LEU)
    42 min drive

Restaurants

  • Restaurant ANDREA
    3 min drive
  • Borda Xica
    4 min drive
  • Borda De L'avi
    3 min drive
  • Commencal Spot
    3 min drive
  • Borda Xixerella
    3 min drive

Similar properties

A multi-story hotel with stone facade and balconies, a snow-covered landscape, and a small waterfall.
Hotel Spa Princesa Parc
Arinsal
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
8.4 out of 10, Very good, 230 reviews
Hotel Spa Princesa Parc
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 21 per night)
  • Limited onsite self parking
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:30 AM to 10:30 AM for a fee: EUR 19 for adults and EUR 13 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Bar Bolera
  • Piano Bar
  • Restaurante Louis XV

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's club
  • Full-service spa
  • Gym
  • Nightclub
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Ski lift privileges
  • Ski passes
  • Ski storage
  • Snow sports gear
  • TV in common areas

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Turkish bath

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 22 to November 27:
  • Spa

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.14 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 19 for adults and EUR 13 for children
  • Covered self parking fee: EUR 21 per night
  • Late check-out fee: EUR 30
  • Spa fee: EUR 16 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Parties and events are allowed on site
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from July to August
Pool access available from 10:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Does Hotel Spa Princesa Parc Excellence have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–8:00 PM.

Is Hotel Spa Princesa Parc Excellence pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 21 per night. Limited spots are available.

What time is check-in at Hotel Spa Princesa Parc Excellence?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Spa Princesa Parc Excellence?

Check-out is at 11:00 AM. Late check-out is available for EUR 30.

Where is Hotel Spa Princesa Parc Excellence located?

This family-friendly Arinsal hotel is located in a national park, within a 10-minute walk of Els Orriols Ski Lift and Comapedrosa Highlands Trail. Valles del Comapedrosa Nature Park and Vallnord Ski Area are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Spa Princesa Parc Excellence Reviews

8.6

Excellent

8.8

Cleanliness

8.8

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 76 out of 136 reviews
Rating 8 - Good. 34 out of 136 reviews
Rating 6 - Okay. 18 out of 136 reviews
Rating 4 - Poor. 5 out of 136 reviews
Rating 2 - Terrible. 3 out of 136 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, amenities
Disliked: Staff & service
Me ha gustado lo tranquila que es la zona donde está pero no tiene el servicio de un hotel de 5 estrellas, falta de detalles y el personal poco profesional.
Stayed 2 nights in Sep 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities
Une étoile filante pour ce soi-disant 5 étoiles. Les hôtels 4 et 5 étoiles mutualisent quasiment tous leurs services : autant dire que l’intérêt de payer pour le 5 étoiles reste un mystère. Check-in de plus de 30 minutes avec une zone d’attente bondée, borne de recharge électrique inutilisable, Wi-Fi en panne au réveil, accompagnement quasi inexistant au petit-déjeuner… et, cerise sur le gâteau, le plafond de l’accueil qui s’ouvre sous l’averse et laisse l’eau entrer dans le hall. Une accumulation assez spectaculaire pour un établissement qui revendique 5 étoiles. Nous étions malheureusement à des années-lumière du standing attendu. À ce niveau de prix et de promesses, passez votre chemin.
Stayed 1 night in Aug 2026
Verified review

4/10 Poor

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Check-in was smooth and the first impression of the hotel was very positive. When I entered the room, it was newly decorated, modern, and looked fantastic. Unfortunately, that impression didn’t last long. As soon as I used the bathroom, I found toilet paper stuck to the walls, along with numerous hairs in the shower and on the bathroom floor. When I checked the bed, I also found two hairs in it. These certainly weren’t mine, as I’m bald. I immediately reported this to reception, expecting the issue to be resolved quickly. Instead, I was told that if I wanted to change rooms, I would have to pay. I explained that I wasn’t asking for an upgrade—I simply wanted a clean room. The receptionist was dismissive and told me I would have to wait until the morning when the manager was available. No one assisted me that evening. The following day, housekeeping visited my room. They cleaned the bathroom but didn’t change or remake the bed. As I didn’t feel comfortable sleeping in it after finding hairs, I had slept on top of the sheets. Housekeeping simply adjusted the pillows and left, completely ignoring the issue I’d reported. At checkout, I spoke with a manager and explained how distressed I was by the cleanliness problems and how rude the receptionist had been when I raised my concerns. The manager apologised and told me the General Manager would contact me personally. I’m still waiting to hear from them. To make matters worse, I booked through Expedia, and I later discovered th
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
L’hôtel est bien situé. Les chambres sont spacieuses. La restauration mérite d’être améliorée.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay. Refurbished room superb. Very spoilt with pillow menu, coffee machine and many extras including complimentary jelly babies ! Will return
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Bem localizado. Ideal para família e com opções de divertimento. Achei o quarto pequeno pela estrutura do hotel.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Beautiful room, very near the village centre and ski lift. The only downside is the SPA that you are only allowed to use for 1h on the clock- found the experience extremely stressful and always having to watch the time
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
5 star +
Stayed 10 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vistas maravillosas y la exclusividad
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service, room comfort
Tres bon accueil et très bel endroit, à première vue la chambre était magnifique mais nous n’avions pas d’eau chaude ce qui est regrettable quand on réserve une suite avec jacuzzi, on nous a changé de chambre mais problème aussi avec la température de l’eau, un geste commercial aurait été apprécié surtout que le SPA de l’hôtel était fermé pour travaux. Cela ne gâche pas la beauté du lieu cependant.
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El sofa tenía unas manchas horribles que hacían imposible sentarse por el asco que daban. Avisados en recepción, se limitaron a darle la vuelta al cojín, con la cremallera hacia fuera. Es como si nos tomaran el pelo. Además la calefacción estaba tan alta que no pudimos descansar por el calor insoportable y la nula posibilidad de regulación por termostato.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien.
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staying with nice restaurant,spectacular view ,spacious rooms will be back!
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Apart from one very rude barman good overall stay

Apart from one very rude barman good overall stay
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with very nice family rooms. Restaurant with outstanding food, good spa (bit expensive) and a fun bar! One of the best hotels i visit in Europa for this price range.
Stayed 8 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top 👍

Un tres bel hôtel, du personnel serviable et compétent. Petit dejeuner parfait et restaurant Louis XV top avec plats délicieux. Espace jeux (bouling, billards, ...) top aussi ! Seul bémol la piscine extérieure un peu fraîche et la formule buffet du restaurant asses banale.
Restaurant Louis XV
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt sted!

Rigtig fint ophold, god morgenmad. Dejligt man kunne få opladet sin bil. (Der er lav loftshøjde i P-kælderen, hvilket de advarer mod, men der er en kant hvor man parkerer, som er endnj lavere og desuden ru, den kan bagklappen gå op i og den ridser. Her kunne de godt sætte noget på, så den ikke ridsede, skulle uheldet med bagklappen være ude.)
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very happy with our stay! The room was clean, the beds were super comfortable, and everything worked perfectly. Friendly staff and a great atmosphere.
Stayed 3 nights in Jun 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No tenia aire acondicionado, solo un ventilador muy ruidoso, y el jacuzi no funcionava correctamente. El desayuno demasiado caro para lo que era.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Kesän vaellusmatka

Kahden makuuhuoneen ja kylpyhuoneen huone oli oikein tilava, siisti ja mukava. Hotellin huoneissa ei ole ilmastointia, joten se oli miinus, sillä +30 helteellä, huone oli todella kuuma. Pyynnöstä saimme huoneeseen puhaltimia. Huone olisi ilmastoinnin lisäksi pientä kunnostusta vailla, mm toinen poreammeemme ei toiminut, käsisaippua oli rikki ym pientä. Nämä eivät kuitenkaan matkamme pilanneet. Exclusive huoneeseen kuuluva aamupala oli loistava. Myös hotellin sijainti ja maisemat olivat upeat. Yksi vastaanotossa työskentelvä nainen oli todella ystävällinen ja osasi englantia hyvin. Kaikenkaikkiaan perheemme piti hotellista paljon.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Я рикаминдую 100%
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do melhor.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad es que hemos estado genial estos 5 días, el trato del personal de 10, instalaciones buenas la pena que justo esta semana el spa estaba cerrado pero por lo demás todo de 10 volveremos
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Fab hotel. Comfy room with lots of space.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Espectacular para ir con niños
Stayed 2 nights in Jan 2025