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Hotel El Lago by Luoxo

Property class: 3.5

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Photo gallery for Hotel El Lago by Luoxo

A lakeside building with a reflection in the water, surrounded by trees. - Hotel El Lago by Luoxo (Arequipa)
A resort with a swimming pool, lounge chairs, and a gazebo. - Hotel El Lago by Luoxo (Arequipa)
A brick pathway with a wooden railing, surrounded by greenery and trees. - Hotel El Lago by Luoxo (Arequipa)
A spacious bedroom with a large bed, a wooden ceiling, and a view of the city through a large window. - Hotel El Lago by Luoxo (Arequipa)
A restaurant with wooden tables and chairs, large windows overlooking a body of water, and a wooden ceiling. - Hotel El Lago by Luoxo (Arequipa)
Located close to Molino de Sabandia, Hotel El Lago by Luoxo provides free full breakfast, a free daily manager's reception, and a terrace. Active travelers can enjoy mountain biking, volleyball, and rowing/canoeing at this hotel. For some rest and relaxation, visit the sauna. The on-site restaurant, el lago, offers breakfast, brunch, lunch, dinner, and al fresco dining. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Double Room

A hotel room with two beds, a desk, a chair, a lamp, and a small table with a bottle and remote control.

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Junior Room

A hotel room with a large bed, a sofa, a TV, and a balcony with a view.

Junior Room

  • Garden view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room

A hotel room with a large bed, a desk with a computer, a chair, a small table with a vase, and a window with blinds.

Superior Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Double Room Standard

A hotel room with a bed, two nightstands, a table with chairs, and artwork on the wall.

Double Room Standard

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Double Room with View

A hotel room with a large bed, two bedside tables with lamps, a wooden floor, and a sofa.

Double Room with View

  • 41 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Twin Room

A hotel room with two beds, a desk with a chair, a small table, and a wall-mounted shelf with pictures.

Twin Room

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Located in Sabandía, a neighborhood in Arequipa, Hotel El Lago by Luoxo is in the mountains and on the waterfront. Molino de Sabandia and Arequipa Cathedral are notable landmarks, and travelers looking to shop may want to visit Parque Lambramani and San Camilo Market. Arequipa Plaza de Armas and Museum of Andean Sanctuaries are two other places to visit that come recommended. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails and horse riding. Visit our Arequipa travel guide
Map
Pje Camino Al Molino S/n, Arequipa, Arequipa, 4012

What's nearby

  • A narrow cobblestone street flanked by white buildings with red flowers and hanging planters.
    Santa Catalina Monastery
    24 min drive - 7.1 miles
  • A historic building with two towers and a central dome, surrounded by palm trees and a fountain.
    Arequipa Plaza de Armas
    25 min drive - 6.9 miles
  • A historic cathedral with two towers, a large mountain in the background, and a well-maintained garden with palm trees.
    Arequipa Cathedral
    25 min drive - 6.9 miles
  • Molino de Sabandia
    12 min walk - 0.7 miles
  • Parque Lambramani
    16 min drive - 5.3 miles

Getting around

  • Tres Cruces Station
    24 min drive
  • Arequipa (AQP-Rodriguez Ballon Intl.)
    46 min drive

Restaurants

  • La Catalina
    14 min drive
  • Astoria
    14 min drive
  • Tanta Mall Aventura
    10 min drive
  • Yolita E Ines
    13 min drive
  • Tamalero Mayor
    13 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 17 km
  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • el lago

Things to do

  • Billiards/pool table
  • Mountain biking
  • Playground
  • Rowing/canoeing
  • Sauna
  • Seasonal outdoor pool
  • TV in common areas
  • Volleyball

Family friendly

  • Laundry facilities
  • Microwave on request
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (53,820 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a provincial park
  • In the mountains
  • On a lake
  • On the boardwalk/promenade
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1991
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Microwave on request
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Additional fees apply to children for items such as extra bedding and breakfast.

Renovations and closures

The following facilities will be closed during September, October, and November:
  • Bar/Lounge
  • Dining venue(s)
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at up to 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PEN 53.00 per vehicle (maximum occupancy 2)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 20604690685

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May 01 to December 31
Pool access available from 10:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 10 years old are not allowed in the swimming pool or hot tub without adult supervision

Frequently asked questions

Does Hotel El Lago by Luoxo have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–6:00 PM.

Is Hotel El Lago by Luoxo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel El Lago by Luoxo?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel El Lago by Luoxo?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hotel El Lago by Luoxo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PEN 53.00 per vehicle applies.

Where is Hotel El Lago by Luoxo located?

This family-friendly Arequipa hotel is located on the boardwalk/promenade, 0.3 mi (0.5 km) from Molino de Sabandia, and within 6 mi (10 km) of Parque Lambramani and San Camilo Market. Arequipa Cathedral and Arequipa Plaza de Armas are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel El Lago by Luoxo Reviews

8.4

Very Good

9.0

Cleanliness

7.4

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 74 out of 191 reviews
Rating 8 - Good. 79 out of 191 reviews
Rating 6 - Okay. 29 out of 191 reviews
Rating 4 - Poor. 6 out of 191 reviews
Rating 2 - Terrible. 3 out of 191 reviews

Reviews

Verified review

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a very helpful staff. The manager was very accomodating and friendly. Great food at the restaurant too.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the stay was wonderful. Kind, helpful staff. Great peaceful spot, hot water, lots of trees, big comfortable room, huge breakfast. Great value. Walking distance from and old Moline museum, horseback, quad rides. I am glad that I went. Thank you.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Verified traveler

Ok, but no more than that.

Hotel was nice enough and there are some beautiful walks close by. The restaurant has good food but the service is slow and the environment feels tired and dated.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Adela Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Aug 2025
Verified review

6/10 Okay

Yolanda

Disliked: Amenities
THIS IS A 3 STAR NOT 4 STAR HOTEL. We stayed during their off season and many of the hotel amenities were not available for use including the jacuzzi, pool bar, gym, and sauna which we were not made aware of prior to booking. The room was not clean when we arrived with stains on the bed and hair/garbage in the bathroom from the previous person. The door had gaps around it so noise came through meaning the vaccuming around 11pm at night kept us from getting the sleep we needed for an early morning tour. The pool was available but no bartender, and we found it wasn't cleaned daily as a massive wad of hair and brown liquid at the top was around for a few days. We also found smashed glass along the walking areas of the pool. Finally, it's hard to get a taxi to and from this place. The people were nice but I would not stay again.
Stayed 4 nights in Aug 2024
Verified review

6/10 Okay

Carlos

Liked: Cleanliness

Intermedio

Si vas a realizar turismo en la ciudad no te recomiendo hospedarte aca ya que queda bastante lejos de la plaza de armas que es realmente donde esta la vida de la ciudad. El hotel es muy básico, la cama no tan comoda (colchon se notaba viejisimo), baño sencillo, instalaciones sencillas. No hay conformidad en calidad/precio sinceramente.
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel lindo y acogedor

El hotel lindo y grande como para pasar en familia. Un poco alejado del centro. En taxi 15 min. Excelente para descansar en un ambiente puro
Stayed 2 nights in Sep 2021
Verified review

4/10 Poor

Verified traveler

me dieron una habitacion con camas dobles y mi pago fue por una matrimonial. los colchones son horribles y malos
Stayed 1 night in Aug 2021
Verified review

8/10 Good

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El lugar no cumplió mis expectativas al 100%

El lugar estuvo bien, sin embargo el estado del hotel no era el que esperaba, se notaba mas antiguo y no en las condiciones que se veían en las fotos.
Stayed 2 nights in Aug 2021
Verified review

6/10 Okay

EDGAR

Liked: Cleanliness, room comfort
solo un poco mortificado ya que segun los pagos que se realizaron y decia incluye los impuestos y comisiones, a pesar de eso me cobraron en el establecimiento y para el colmo me dijeron que mi estadia no incluia el desayuno.
Stayed 1 night in Jul 2021
Verified review

8/10 Good

FERNANDO ALBERTO

Liked: Property conditions & facilities, room comfort

BTH Hotel

Todo bien
Stayed 2 nights in Jan 2021
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
EL hotel es bonito y esta en lugar alejado de la ciudad, cerca de los campos de sabandia. Lo que recomendaria para mejorar es que su personal este mejor informado, se demoraban mucho al darme respuestas como la hora del desayuno o de que se trataba la cena de año nuevo ya que tenian que estar consultando. El desayuno deberia ser mas variado, al menos poner frutos tipicos de arrequipa como la papaya arequipeña, y no los clasicos jamos y queso.
Stayed 3 nights in Dec 2020
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities

Placentera Estadía

Buena opción en Arequipa Hotel acogedor con todas las exigencias de seguridad Recomendable si se quiere tranquilidad y descansar a placer
Stayed 2 nights in Dec 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
El lugar es muy bonito, alejado de la ciudad. Sin embargo, las habitaciones están algo descuidadas. Hubo accesorios del baño oxidados y no tan limpios. Creo que el precio es alto para lo que ofrece.
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Steek

Liked: Cleanliness, staff & service
Hotel muy lejos del centro de Arequipa, no recomendable si desea conocer la cuidad, aceptable para mantenerse alejado del ruido y la cuidad
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal para pasarlo en familia o pareja

Acogedor, lindo lugar por donde se sitúa, instalaciones adecuadas
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice property

Did not like that they charged for any ice needed, any hot water. Did not have free coffee at the lobby. Did not want to honor 20% discount for food and beverage per our reservation details.
Stayed 3 nights in Oct 2019
Verified review

6/10 Okay

Peruvian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
El hotel es muy bonito solo que es lamentable que pongan a un recepcionista por la mañana tan mal educado y sin lógica tuvimos la reserva por aquí y nos quiso cobrar 26 dólares por noche más ya que dice que la tarifa que pagamos es muy baja y que ellos no manejan esas tarifas así nos tuvo con la amenaza los 3 días hasta q tuvimos que llamar a la administradora que nos dio la razón pero por gente como el señor de recepción dejan mucho que desear una cadena tan buena como es el Estelar
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente El Lago Estelar

Todo excelente de primera
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
The seclusion is nice and peaceful. The facilities are clean and well kept. They could use more lighting for the path between hotel and restaurant.
Stayed 4 nights in Jul 2019
Verified review

10/10 Excellent

Jose Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks

Thanks for your service
Stayed 7 nights in May 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a picturesque surrounding made the stay memorable. However, finding Uber from the hotel to the city was very difficult.
Stayed 2 nights in May 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities

Nice hotel on the outskirts of the city

This hotel was nice, but make sure you want to stay where it is located as it is on the outskirts of Arequipq proper. It feels like you are in a rural location with farm views outside your window. The place seemed to be under renovation in some parts, so there was some construction noise we had to deal with. The breakfast was really good and the rooms were nice and clean. We booked this hotel in large part because the picture on hotels.com website showed a sitting area for the “superior room, one king bed” and we wanted the extra space during our stay. I took a screen shot of the picture on my phone. It was a good thing because when we checked in, the front desk put us in a “standard” room that did not have this extra sitting area. Even after showing the picture to the front desk, we were told that the picture was of their “junior suite” and there was nothing they could do about it. I sent a note about this to hotels.com, and the next day hotel staff approached us, apologized and moved us to the advertised room. The hotel has a pool and jacuzzi, but when we asked about the operating hours for the jacuzzi (as we were hoping to use it to relax in the evening after dinner) we were told that the jacuzzi required a reservation, and that there are only three reservation times offered each day - 11 am, 1 pm and 3 pm. This was useless for us as those times were when we were out sight-seeing. So while it was a nice property, some key amenities were unusable during our stay.
Stayed 2 nights in Feb 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our kids liked the lagoon on the property with ducks and pedal boats. The service at the front desk, particularly Patrice, was excellent. We did not like the fact that our room, although clean, had flies.
Stayed 3 nights in Mar 2019
Verified review

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom Hotel

O local é muito bonito, é bem longe do centro de Arequipa, mas para quem quer descansar e fazer tours é ótimo! Precisa de uma revitalização, mas ainda é bom!
Stayed 2 nights in Jan 2019