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Fenix Bom Retiro

2.5 star property
A stylish urban sanctuary where shoppers can recharge with continental breakfast before exploring nearby retail destinations or simply unwind in comfort

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Photo gallery for Fenix Bom Retiro

Exterior - Fenix Bom Retiro (São Paulo)
Standard Double Room | Minibar, desk, free WiFi, bed sheets - Fenix Bom Retiro (São Paulo)
Restaurant - Fenix Bom Retiro (São Paulo)
Hallway - Fenix Bom Retiro (São Paulo)
Interior entrance - Fenix Bom Retiro (São Paulo)
Fenix Bom Retiro is near Shopping Center Norte and Expo Center North. Guests enjoy a continental breakfast, on-site designer stores, and a deli for essentials. The property offers in-room WiFi, and staff are available 24/7 to assist guests.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Double Room

Standard Double Room | Minibar, desk, free WiFi, bed sheets

Standard Double Room

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Minibar, desk, free WiFi, bed sheets

Standard Twin Room

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room | Minibar, desk, free WiFi, bed sheets

Standard Room

  • City view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Triple Room

Junior Triple Room | Minibar, desk, free WiFi, bed sheets

Junior Triple Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Economy Twin Room

Economy Twin Room | Minibar, desk, free WiFi, bed sheets

Economy Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Triple Room

Family Triple Room | Bathroom | Shower, towels, soap, toilet paper

Family Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | Minibar, desk, free WiFi, bed sheets

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

About the neighborhood

Located in Bom Retiro, a neighborhood in São Paulo, Fenix Bom Retiro is in a shopping district and near a metro station. Travelers eager for a bit of culture can stop by Pinacoteca do Estado Museum, while those who have shopping on the agenda may want to visit Shopping Center Norte and Paulista Avenue. Check out an event or a game at Expo Center North, and consider making time for São Paulo Zoo, a top attraction not to be missed. Visit our São Paulo travel guide
Map
Rua Prates 324, São Paulo, SP, 01121-000

What's nearby

  • Pinacoteca do Estado showing art and interior views
    Pinacoteca do Estado Museum
    8 min walk - 0.5 miles
  • Sala Sao Paulo showing interior views and theater scenes
    Sala São Paulo Concert Hall
    11 min walk - 0.6 miles
  • street in the city
    Rua 25 de Marco
    14 min walk - 0.8 miles
  • Rua Três Rios
    2 min walk - 0.1 miles
  • Rua Jose Paulino
    2 min walk - 0.1 miles

Getting around

  • Luz Station
    6 min walk
  • Tiradentes Station
    8 min walk
  • São Paulo (CGH-Congonhas)
    21 min drive

Restaurants

  • Boamesa Bom Retiro
    3 min walk
  • Restaurante Santa Rosa Do Bom Retiro
    3 min walk
  • Han Kang
    1 min walk
  • New Shin La Kwan
    1 min walk
  • Prato Grego
    1 min walk

About this property

Fenix Bom Retiro

Hotel near Pinacoteca do Estado Museum
Located close to Shopping Center Norte and Expo Center North, Fenix Bom Retiro provides free continental breakfast, designer stores on site, and a snack bar/deli. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A vending machine, smoke-free premises, and luggage storage
  • An elevator and a 24-hour front desk
Room features
All 60 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and minibars.
Other amenities include:
  • Bathrooms with showers and soap
  • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM
  • Snack bar/deli

Things to do

  • Designer stores

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Fenix Bom Retiro Hotel
Fenix Bom Retiro São Paulo
Fenix Bom Retiro Hotel São Paulo

Frequently asked questions

Is Fenix Bom Retiro pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Fenix Bom Retiro doesn't offer parking.

What time is check-in at Fenix Bom Retiro?

Check-in start time: 2:00 PM; Check-in end time: 11:30 AM. After-hours check-in is not available.

What time is check-out at Fenix Bom Retiro?

Check-out is at noon.

Where is Fenix Bom Retiro located?

Located in Bom Retiro, this hotel is 0.4 mi (0.7 km) from Pinacoteca do Estado Museum and within 3 mi (5 km) of Shopping Center Norte and Expo Center North. Paulista Avenue and Allianz Parque are also within 6 mi (10 km). Tiradentes Station is 8 minutes by foot and Luz Metro Station is 12 minutes.

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Reviews

Fenix Bom Retiro Reviews

7.8

Good

7.6

Cleanliness

8.2

Amenities

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 102 out of 236 reviews
Rating 8 - Good. 55 out of 236 reviews
Rating 6 - Okay. 42 out of 236 reviews
Rating 4 - Poor. 19 out of 236 reviews
Rating 2 - Terrible. 18 out of 236 reviews

Reviews

Verified

8/10 Good

Bong

Liked: Cleanliness, staff & service, property conditions & facilities
Average is good
Stayed 4 nights in Feb 2025
Verified

8/10 Good

Caio

Liked: Cleanliness, staff & service, amenities
Em Geral foi uma boa experiência, poderia melhorar o chuveiro que saia pouca água e o café poderia melhor um pouco, mais no geral é uma otima opção com custo benefícios, a localização é otima para comprar e passeios pelo Bom Retiro.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Nair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não tomei café da manhã o compromisso era em um horário antes de ser servido o café da manhã, não faltará oportunidade de eu voltar para ficar no café,obrigada.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Bruno

Liked: Staff & service, amenities
O chuveiro no último dia não deitava água quente mas de resto tudo bem
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Edenilson Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo bem perto e muito seguro para andar a noite.
Stayed 2 nights in Oct 2025
Verified

4/10 Poor

marcio

Liked: Cleanliness, staff & service
Disliked: Amenities
Muitas coisas
Stayed 3 nights in Nov 2025
Verified

4/10 Poor

Carlos Alberto

Disliked: Property conditions & facilities, room comfort
Quando cheguei, meia hora antes do horário padrão do checkin, o quarto não estava pronto e tive que aguardar e entrar após 14h00. Me designaram um quarto cuja entrada era pela porta do banheiro. O frigobar pequeno, entulhado de refrigerantes e água, sem espaço para colocar algo pessoal que pudesse ter levado para refrigerar, e além do mais o congelador estava totalmente tomado pelo gelo. Estava faltando controles da TV e do Ar condicionado. Obviamente solicitei outro quarto, cuja diferença era a porta normal. Em ambos as instalações são antigas e não bem conservadas, com interruptor único do quarto longe da cama.Só não cancelei a estadia porque estava muito cansado, e não estava em condição de procurar outro local, e além do mais já tinha pago as 2 diárias no checkin (antes de ver as condições do quarto). Recentemente estive em hotel de mesma categoria com valores de diárias menores, mas em melhores condições... Me arrependi de não ter tirado fotos para esta avaliação.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Marilza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A estadia foi ótima dentro do que eu precisava. O bairro está bem mais seguro agora, mesmo precisando ir para a estação de metrô ás 5h da manhã eu me senti segura, pois tinha policiamento.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities
Amei demais, a equipe é maravilhosa e simpática, a comodidade foi excelente, muito obrigado e voltarei sempre ❤
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jhenifer

Liked: Cleanliness, staff & service, amenities
Melhor hotel com atendimento impecável
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

THAIS

Liked: Staff & service
Disliked: Property conditions & facilities
As instalações precisam de manutenção, cortei meu dedo ao entrar no elevador, por exemplo, o quarto não estava tão limpo e uma das camas fazia muito barulho nas molas por já ter passado do prazo de troca. Porém excelente localidade. Pouco isolamento acústico nos quartos e não tinha trinco na janela.
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Eliane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acomodação péssima!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia SP

O hotel é agradável, funcionários solícitos e atenciosos. O bairro é muito interessante.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes recepcionistas Lugar ótimo para compras
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiveram varios pontos positivos creio que a unica ressalva seria sobre a foto do hotel no aplicativo
Stayed 1 night in Aug 2025
Verified

8/10 Good

MARCO

Liked: Cleanliness, staff & service, property conditions & facilities
Vem localizado. Me deram um quarto que você entra pelo banheiro...estranho, mas funcionou. Limpeza do quarto parece que você tem que ledir
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Gostaria de registrar meu agradecimento pelo atendimento excepcional do recepcionista. Fui recebida com simpatia, ele demonstrou total disponibilidade para ajudar, respondeu a todas as minhas dúvidas. Atitudes como essa fazem toda a diferença e merecem reconhecimento. Hotel simples, mas atendeu perfeitamente ao que eu precisava, pois estava a trabalho. O café da manhã era gostoso. Único ponto negativo é que, à noite, a região não parecia muito segura.
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Romulo

Liked: Cleanliness, staff & service, property conditions & facilities

Razoável

Razoável Nao consegui conexão com Internet A cama os lençois encardidos. E com cheiro
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Ana Catarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Virei fã de carteirinha

Uma experiência ótima e tranquila. Tudo muito bem organizado. Limpeza ótima Café da manhã delicioso
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Roseli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Razoável o conforto

Razoável Acesso a Internet ruim Conforto da cama ruim
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Razoável tivemos que trocar de quarto pq a tv nao funcionava,fomos para o outro e o chuveiro nao esquentava.Mais o cafe da manhã excelente.
Stayed 1 night in Jul 2025
Verified

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo normal, somente a wi-fi que não funcionou no quarto
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Waleska

Liked: Staff & service, room comfort
Disliked: Cleanliness
Foi normal,valeu custo e beneficio.
Stayed 7 nights in Jun 2025
Verified

8/10 Good

Francisco

Liked: Staff & service
Disliked: Cleanliness

Precisa melhorar

A minha estadia em se foi boa, mais alguma coisas deixou a desejar tipo limpeza passei 4 dias o quarto foi limpo apenas 1 vez depois que fiz várias solicitações já que eu tinha colocado a plaquinha na porta por quase 48 HS, a tv só funcionava a red globo e a imagem estava horrível, o banheiro não tinha secador, tinha uns vídeos de sanetes líquido vazio no suporte do banheiro os box estavam bem sujos, sem falar que tinha uma atendente muito grossa, estávamos em um grupo de 5 pessoas e o quarto de uma delas não chegou a nem ser limpo mesmo com a plaquinha na porta, e tipo tudo que agente precisasse tem que descer e pegar na portaria ex cobertor, travesseiro, toalhas.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito voa! Ótima localização!!!
Stayed 3 nights in May 2025