Ratings based on 230 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted May 3, 2020 on Expedia
The staff as always were Super friendly. This is the 2nd stay me and my family have had here. And they never disappoint.
It was unfortunate our original room wasn’t available due to renovations. We were then upgraded to a bungalow.
Probably wise of them to inform us prior to checking in via phone call.
Comment from Hotel Management
May 6, 2020 by Nesa , Hotel Management
Talofa Lava,
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Slow Season Letdown
Posted May 2, 2020 on HotelsWe visited during the COVID-19 lockdown in Samoa which meant that hotel services were sparse. While the room was still great, we were really disappointed in the availability (and cost!) of food options and ate most of our meals away from the hotel. We also had the housekeeping walk in on us without knocking which was a bit embarrassing. She did apologize, but for what we paid to stay at this hotel - and to support them during a time of slow business - I was actually quite disappointed. There are many other options for higher end hotels in Apia and I’ll probably choose another next time.
Comment from Hotel Management
May 6, 2020 by Nesa, Hotel Management
Talofa Lava,
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Auckland, NZ
Posted Mar 13, 2020 on Expedia
It was immaculate and our garden fale was gorgeous and so quiet! Loved the pool but the bar there was never staffed, and we would often have to ask people three or four times for pool towels and things like that.
Comment from Hotel Management
Mar 16, 2020 by Res, Hotel Management
Talofa lava,
Thank you for your feedback which is very much appreciated.
Great to hear that you had a lovely time and we hope you will stay with us again.
Kind regards, Res
by A verified traveler
Posted Feb 10, 2020 on Expedia
The only complaint i have staying here is that i wish i stayed here longer than one night!!! From the service, to the food and to the rooms; everything was excellent. Breakfast was amazing as there were soo many options to choose from and more importantly delicious. Would definitely recommend staying here
Comment from Hotel Management
Feb 28, 2020 by Nesa, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted Jan 23, 2020 on Expedia
Comment from Hotel Management
Feb 28, 2020 by Nesa, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted Jan 21, 2020 on Expedia
Comment from Hotel Management
Feb 28, 2020 by Nesa, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler from Auckland
Posted Jan 17, 2020 on Wotif
Staffs were extremely friendly and helpful,atmosphere was great and will stay there again and recommend to friends and family
Comment from Hotel Management
Jan 18, 2020 by Sanesa, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted Jan 6, 2020 on Expedia
Comment from Hotel Management
Jan 18, 2020 by Sanesa, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted Dec 30, 2019 on Expedia
The hotel had a nice laid back atmosphere. The staff were friendly and helpful and the location was convenient
Comment from Hotel Management
Jan 18, 2020 by Sanesa, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Auckland NZ
Posted Dec 9, 2019 on Expedia
Property was absolutely amazing with everything. Love it.
Comment from Hotel Management
Dec 29, 2019 by Res Team, Hotel Management
Talofa lava,
Thank you so much for your feedback which is very much appreciated.
Please let us know should you wish to book with us, Sheraton Aggie Greys Hotel & Bungalow again.
Kind regards, Res Team