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De Keyser Hotel

Property class: 4

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Hiking - De Keyser Hotel (Antwerp)
Lobby - De Keyser Hotel (Antwerp)
Staircase - De Keyser Hotel (Antwerp)
View from property - De Keyser Hotel (Antwerp)
Breakfast, lunch and dinner served - De Keyser Hotel (Antwerp)
In the heart of Statiekwartier, De Keyser Hotel offers a sophisticated retreat with dry cleaning services, a business center, and Emerald restaurant. Stay connected with in-room WiFi and enjoy express check-out, multilingual staff assistance, luggage storage for your convenience. The hotel's overall condition has impressed previous guests.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double or Twin Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Double or Twin Room

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Twin Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located in Centraal Station neighborhood, De Keyser Hotel is connected to a shopping center. Tomorrowland and Elckerlyc Theater are cultural highlights, and some of the area's attractions include Antwerp Zoo and Antwerp Botanical Garden. Looking to enjoy an event or a game while in town? See what's happening at Sportpaleis or Lotto Arena. Spend some time exploring the area's activities, including Segway tours and golfing. Visit our Antwerp travel guide
Map
De Keyserlei 66 - 70, Antwerp, 2018

What's nearby

  • Antwerp, Flanders, Belgium. August 2019. A jewelery shop with the city's famous diamonds presented in different forms of jewelry: rings, necklaces and bracelets.
    Diamond District
    1 min walk - 0.1 miles
  • Antwerp Zoo
    Antwerp Zoo
    1 min walk - 0.1 miles
  • De Keyserlei
    1 min walk - 0.0 miles
  • Century Center
    1 min walk - 0.0 miles
  • Queen Elizabeth Hall
    2 min walk - 0.1 miles

Getting around

  • Antwerp Central Station
    1 min walk
  • Antwerp Port House Tram Stop
    7 min drive
  • Antwerp (ANR-Antwerp Intl.)
    6 min drive

Restaurants

  • Starbucks
    1 min walk
  • Bier Central
    1 min walk
  • McDonald's
    1 min walk
  • Takumi Ramen Kitchen
    2 min walk
  • Quick
    2 min walk

About this property

De Keyser Hotel

Upscale hotel located in Centraal Station
You can look forward to dry cleaning/laundry services, a bar, and a business center at De Keyser Hotel. The on-site restaurant, Emerald, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station
  • Express check-out, tour/ticket assistance, and a front-desk safe
  • 1 meeting room, a banquet hall, and an elevator
  • Guest reviews speak well of the overall condition
Room features
All 123 rooms include comforts such as air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 40-inch LCD TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available from 7:00 AM to 11:00 PM (EUR 23 per day)
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:00 PM at scheduled times

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; EUR 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Emerald

Things to do

  • Piano
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,615 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • In a state park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.58 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20.00 per person
  • Airport shuttle fee: EUR 11 per person (one way)
  • Airport shuttle fee per child: EUR 11.00 (one way), (from 2 to 11 years old)
  • Nearby parking fee: EUR 23 per day (98 ft away; open 7:00 AM to 11:00 PM)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

Property is also known as

De Keyser
De Keyser Antwerp
De Keyser Hotel
De Keyser Hotel Antwerp
Hotel Keyser
Alfa De Keyser Antwerp
Hotel Alfa De Keyser
Keyser Hotel Antwerp
Keyser Hotel
Keyser Antwerp
De Keyser Hotel Hotel
De Keyser Hotel Antwerp
De Keyser Hotel Hotel Antwerp

Frequently asked questions

Is De Keyser Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at De Keyser Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at De Keyser Hotel?

Check-out is at noon. Late check-out is available for a fee.

Does De Keyser Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–11:00 PM at scheduled times. A fee of EUR 11 per person applies.

Where is De Keyser Hotel located?

Located in Centraal Station, this hotel is steps from De Keyserlei, Century Center, and Queen Astrid Square. Queen Elizabeth Hall and Flanders Meeting & Convention Center are just steps away. Antwerp Central Station and Antwerp (ZWE-Antwerp Central Train Station) are within a 2-minute walk.

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Reviews

De Keyser Hotel Reviews

7.4

Good

7.8

Cleanliness

8.8

Location

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 204 out of 1002 reviews
Rating 8 - Good. 420 out of 1002 reviews
Rating 6 - Okay. 245 out of 1002 reviews
Rating 4 - Poor. 96 out of 1002 reviews
Rating 2 - Terrible. 37 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Sheela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, near train station. Spacious room and plenty of choices for breakfast
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, very close to train station and restaurants.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Parishkrit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and many stores and restaurants nearby.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

judith

Liked: Cleanliness, staff & service, amenities
Next to the trainstation, everything walking distance, chinese restaurant in the hotel was fantastic
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Maarten van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean, spacious rooms
Stayed 6 nights in Dec 2024
Verified

6/10 Okay

Miss N M

It was ok. Good location
Stayed 1 night in May 2025
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

Decent hotel with good location.

The hotel's staff was basically friendly and helpful. Location of the hotel was convenient just beside of the Central Station. In the hotel room there were some needs and malfunction like air condition. Breakfast was okay.
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and breakfast is excellent

The breakfast was excellent! Lots of choices. The room is big and bed is comfortable. Location is in the heart of the city.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Jake

Liked: Staff & service
Great location. Could smell neighbour smoking on balcony inside
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Isak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid

Avoid. AC in room didn't work and the hotel thought I should be understanding, which to a certain degree I could have been unless this information was given to me in a very (17-18 degree) cool lobby. Light in bathroom worked only occasionally. Flies seems to be entering the room from ventilation or cracks in ceiling. One of two bed lamps worked. Only little positive thing was the breakfast personal which very service minded The location is good but there are faaaar better hotels in this area (Diamant) for same budget.
Stayed 3 nights in Jul 2025
Verified

4/10 Poor

Rebecca

Disliked: Property conditions & facilities, room comfort

One night business stay

When we arrived the room, nr 213, was warm and the ventilation none-existing. After trying to get the AC working for 15min we realise it is controlled from the entrance and went down to ask them to turn it on. This would have been ok if it didn't turn off again during the night, which together with no-ventilation in the room made sleep uncomfortable. In general a worn down hotel in serious need of renovations. Definitely not 4 stars. Highlight is the location.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Paul

Disliked: Staff & service, property conditions & facilities, room comfort

Well below standard.

Excellent breakfast. The rest not so good. Aircon not working - flashing an error which couldn’t be switched off. Reception said they controlled temperature, but it was very cold in the mornings. Hot water only lukewarm at 06:00. Bedside light not working. Shaving mirror light not working. Kettle, tea & milk provided, but not coffee or sugar. Bed had large dip at one side where it was starting to collapse. Then locked out of room on last morning after breakfast and had to return to reception to get key card reset - receptionist error. Absolutely no way is this a 4* hotel.
Stayed 2 nights in Apr 2024
Verified

4/10 Poor

Jason

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Overpromised Hotel

If I got a reservation in a two star hotel and it was like my stay, I would have been pleasantly happy with the quality of the trip. The AC was flaky, the control panel was broken, the TV remote was missing, the pillow (one per person) was shockingly uncomfortable (worse than my ten dollar pillow from Action), and the beds themselves had poor quality sheets. The lights as well did not work in most of the room, and we were only offered one key which seems low. Through Hotels.com, I got a deal for 45% off one of the rooms to stay here – for what I paid, it was very much worth it. However, there were no "4 star hotel" amenities or accommodations in sight, and we were not told about any if there were. Having a restaurant alone does not earn you four stars, though I cannot attest to the quality of the breakfast as we left before that. The service was good, at least. For summary: if I had these same conditions in a two star hotel, I would feel right at home. But being promised a four star hotel and receiving what I did does not seem sufficient. I would never ask for or take a refund, as we enjoyed our stay in Antwerp.
Stayed 1 night in May 2024
Verified

8/10 Good

Isidor

Liked: Cleanliness, staff & service, property conditions & facilities
Great location 2-5 minute walking distance to train station. Close to restaurants, bars and shopping.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Glenn

Liked: Cleanliness, staff & service
Property is having some aging and closure issues, but it's ideally located, has a friendly staff, and is well-priced.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

RECOMMEND BREAKFAST W/STAY

I HIGHLY recommend getting the breakfast included with your stay it was OUTSTANDING.
Stayed 5 nights in Feb 2024
Verified

4/10 Poor

Kevin

Disliked: Amenities, property conditions & facilities
Location location location but that's it...this hotel does not live up to its 4star rating. We will not stay there again.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location. Right there in the center of Antwerp. Very friendly staff.
Stayed 1 night in Nov 2022
Verified

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a good place to stage a visit to Belgium. It is clean, comfortable, and safe, and less than a 5 minute walk to Antwerpen Central train station. You can be anywhere in Belgium in less than 2 hours without packing up every day or two.
Stayed 3 nights in Oct 2022
Verified

6/10 Okay

Rita

Liked: Staff & service
Could do better. Beds are super thin (just a mattress topper, no mattress) and only 2 tiny pillows.
Stayed 1 night in Apr 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Close rmto train station
Stayed 2 nights in May 2024
Verified

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay. At 2:30 in the morning there was someone banging on every door on our floor and yelling. This went on for 20 minutes and the hotel staff did nothing. Stay away from this dirty and very old hotel.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Joost

Liked: Cleanliness, staff & service
Good location, good bed and a simple breakfast. Everything you need. It’s not the newest hotel. But that is fine.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jun 2024
Verified

4/10 Poor

aran

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
not well maintained pillows are just bad overall rooms empty
Stayed 2 nights in Apr 2025