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Elba Castillo San Jorge & Antigua Suite Hotel

3.0 star property
Travelers enjoy poolside relaxation on Caleta de Fuste's sunny coastline by day, then savor evening meals at the welcoming Buffet Restaurante

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Photo gallery for Elba Castillo San Jorge & Antigua Suite Hotel

2 outdoor pools - Elba Castillo San Jorge & Antigua Suite Hotel (Antigua)
Reception - Elba Castillo San Jorge & Antigua Suite Hotel (Antigua)
Front of property - Elba Castillo San Jorge & Antigua Suite Hotel (Antigua)
Children's play area - outdoor - Elba Castillo San Jorge & Antigua Suite Hotel (Antigua)
Breakfast and dinner served - Elba Castillo San Jorge & Antigua Suite Hotel (Antigua)
Elba Castillo San Jorge & Antigua Suite Hotel on Caleta de Fuste's sunny coast offers a peaceful getaway. Guests enjoy two outdoor pools, a spa tub, garden, and playground. Free in-room WiFi is provided, and staff help arrange tours for exploring the area.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Standard Apartment, 1 Bedroom (2 adults and 1 child)

Desk, free WiFi, bed sheets

Standard Apartment, 1 Bedroom (2 adults and 1 child)

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Apartment, 2 Bedrooms (4 adults and 1 child)

24-inch flat-screen TV with digital channels, TV

Standard Apartment, 2 Bedrooms (4 adults and 1 child)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, Sea View

Desk, free WiFi, bed sheets

Deluxe Double Room, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Desk, free WiFi, bed sheets

Deluxe Double Room Single Use

  • 22 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room Single Use, Sea View

Desk, free WiFi, bed sheets

Deluxe Double Room Single Use, Sea View

  • Sea view
  • 22 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Apartment, 1 Bedroom (2 adults)

Desk, free WiFi, bed sheets

Standard Apartment, 1 Bedroom (2 adults)

9.0 out of 10
Wonderful
(4 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Apartment, 1 Bedroom, Sea View (2 adults)

Desk, free WiFi, bed sheets

Standard Apartment, 1 Bedroom, Sea View (2 adults)

  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Studio (2 adults)

Desk, free WiFi, bed sheets

Studio (2 adults)

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Sea View (2 adults and 1 child)

Desk, free WiFi, bed sheets

Apartment, 1 Bedroom, Sea View (2 adults and 1 child)

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom (3 adults)

Desk, free WiFi, bed sheets

Apartment, 1 Bedroom (3 adults)

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Sea View (3 adults)

Desk, free WiFi, bed sheets

Apartment, 1 Bedroom, Sea View (3 adults)

  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom (2 adults and 2 children)

Desk, free WiFi, bed sheets

Apartment, 1 Bedroom (2 adults and 2 children)

8.0 out of 10
Very good
(1 review)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Sea View (2 adults and 2 children)

Desk, free WiFi, bed sheets

Apartment, 1 Bedroom, Sea View (2 adults and 2 children)

  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms (3 adults and 1 child)

Desk, free WiFi, bed sheets

Apartment, 2 Bedrooms (3 adults and 1 child)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms, Sea View (3 adults and 1 child)

Desk, free WiFi, bed sheets

Apartment, 2 Bedrooms, Sea View (3 adults and 1 child)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom (3 adults and 1 children)

Desk, free WiFi, bed sheets

Apartment, 1 Bedroom (3 adults and 1 children)

  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Sea View (3 adults and 1 child)

Desk, free WiFi, bed sheets

Apartment, 1 Bedroom, Sea View (3 adults and 1 child)

  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms (3 adults and 2 children)

Desk, free WiFi, bed sheets

Apartment, 2 Bedrooms (3 adults and 2 children)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms, Sea View (3 adults and 2 children)

Desk, free WiFi, bed sheets

Apartment, 2 Bedrooms, Sea View (3 adults and 2 children)

  • Sea view
  • 50 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 2 Bedrooms, Sea View (4 adults and 1 child)

Desk, free WiFi, bed sheets

Apartment, 2 Bedrooms, Sea View (4 adults and 1 child)

  • Sea view
  • 50 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Studio (2 adults and 1 child)

Desk, free WiFi, bed sheets

Studio (2 adults and 1 child)

  • 27 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Located near the beach, Elba Castillo San Jorge & Antigua Suite Hotel is in Caleta de Fuste, a neighborhood in Antigua. Dreams House Museum and Salt Museum are cultural highlights, and travelers looking to shop may want to visit Centro Comercial Atlantico and Las Rotondas Commercial Center. Spend some time exploring the area's activities, including golfing. Visit our Antigua travel guide
Map
Av. Franchy y Rosa S/N, Antigua, Fuerteventura, 35610

What's nearby

  • View on the beach Corralejo, Fuerteventura, Spain.
    Caleta del Fuste
    3 min walk - 0.2 miles
  • Alamy
    Caleta de Fuste Marina
    8 min walk - 0.5 miles
  • So peaceful #EndlessSummer
    Playa la Guirra
    17 min walk - 0.9 miles
  • Sand trap on a golf course in Fuerteventura
    Fuerteventura Golf Course
    9 min drive - 2.1 miles
  • Centro Comercial Atlantico
    4 min drive - 1.4 miles

Getting around

  • Fuerteventura Airport (FUE)
    10 min drive

Restaurants

  • La Perlita Snack Bar
    7 min walk
  • The Dog And Duck
    1 min walk
  • S75
    7 min walk
  • La Paella
    9 min walk
  • Pool Bar Ereza Mar Hotel
    3 min walk

About this property

Elba Castillo San Jorge & Antigua Suite Hotel

Hotel located in Caleta de Fuste
Take advantage of a poolside bar, a grocery/convenience store, and a terrace at Elba Castillo San Jorge & Antigua Suite Hotel. For some rest and relaxation, visit the hot tub. The on-site restaurant offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a playground.
Other perks include:
  • 2 outdoor pools
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a front-desk safe
  • A banquet hall, tour/ticket assistance, and a 24-hour front desk
  • An elevator, a billiards/pool table, and meeting rooms
Room features
All 272 rooms include comforts such as free WiFi and safes.
More amenities include:
  • Tubs or showers, free toiletries, and hair dryers
  • 24-inch flat-screen TVs with digital channels
  • Refrigerators, microwaves, and ovens

All inclusive details

All-inclusive room rates at Elba Castillo San Jorge & Antigua Suite Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Free children's club
  • Hot tub
  • Playground

Family friendly

  • 2 outdoor pools
  • Free children's club
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: EUR 3.5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H-35-2-0000081

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Suite Castillo Jorge
Suite Hotel Castillo Jorge
Suite Hotel Castillo San Jorge & Antigua
Castillo San Jorge
Suite Hotel Castillo San Jorge Antigua
Suite Hotel Castillo San Jorge
Suite Castillo San Jorge Antigua
Suite Castillo San Jorge
Aparthotel Castillo San Jorge / Antigua / Caleta De Fuste
Elba Castillo San Jorge Antigua Suite Hotel
Elba Castillo San Jorge Suite Hotel
Elba Castillo San Jorge Antigua Suite
Elba Castillo San Jorge Suite
Elba Castillo San Jorge & Antigua Suite Hotel Hotel
Elba Castillo San Jorge & Antigua Suite Hotel Antigua
Elba Castillo San Jorge & Antigua Suite Hotel Hotel Antigua

Frequently asked questions

Does Elba Castillo San Jorge & Antigua Suite Hotel have a pool?

Yes, this property has 2 outdoor pools.

Is Elba Castillo San Jorge & Antigua Suite Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Elba Castillo San Jorge & Antigua Suite Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Elba Castillo San Jorge & Antigua Suite Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Elba Castillo San Jorge & Antigua Suite Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Elba Castillo San Jorge & Antigua Suite Hotel?

Some rate plans available at this property are all-inclusive.

Where is Elba Castillo San Jorge & Antigua Suite Hotel located?

Located in Caleta de Fuste, this hotel is within a 15-minute walk of Caleta del Fuste and Caleta de Fuste Marina. Playa la Guirra and Centro Comercial Atlantico are also within 2 mi (3 km).

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Reviews

Elba Castillo San Jorge & Antigua Suite Hotel Reviews

7.6

Good

7.6

Cleanliness

8.0

Location

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 53 out of 215 reviews
Rating 8 - Good. 90 out of 215 reviews
Rating 6 - Okay. 53 out of 215 reviews
Rating 4 - Poor. 12 out of 215 reviews
Rating 2 - Terrible. 7 out of 215 reviews

Reviews

Verified

8/10 Good

STEPHEN

Liked: Staff & service
The rooms were old and tired, in need of renovation, however they were spotlessly clean. Our balcony overlooked the courtyard area tjough, and there were apartments directly facing us, which made it awkward to sit out if those opposite were in use. Staff on site were all extremely helpful and friendly. The pool and bar areas were well-maintained and clean.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel bed could off been more comfortable
Stayed 4 nights in Jun 2025
Verified

8/10 Good

James

Was a great place for a family vacation. Hotel was good just needs a little update on the inside, convenient to all the stores shops restaurants bars
Stayed 13 nights in Jun 2024
Verified

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel on the front

great position. good size rooms. good food
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely 2 bed apartment with partial sea view
Stayed 3 nights in Apr 2024
Verified

8/10 Good

Stephen

Liked: Staff & service
Hotel staff are the gem here. All great and helpful. Pools are ice cold. Like proper ice cold. Lots of cigarette stubs around, rooms spacious and modern enough. But towel and bedding changes aren’t frequent enough. I upgraded to a sea view room which was brilliant.
Stayed 4 nights in May 2025
Verified

8/10 Good

Dr J rosen

Liked: Cleanliness, property conditions & facilities, room comfort

Perfectly adequate

Good location. Very spacious room. Slightly dated but very clean & comfortable.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Julia

Liked: Cleanliness, staff & service, room comfort

Bit dated, but fair price

On arrival found reception staff welcoming. Rented a safe for €3 per night, as I had read on social media the hotel had had some break-ins recently. Room was large, beds were comfortable and the shower powerful. Furniture was dated, and the paintwork and bathroom grouting is damaged making the apartment look dirty, even though i think the cleaners service the room often and all the outside spaces were very well kept. Its a huge complex of apartments and focuses on families i think. We saw kid's clubs and playgrounds. Although it was out of season, so not many children actually there. Its in a good location on the seafront and close to town for bars and restaurants. We were self catering and found everything we needed to make basic meals in the room. Can't comment on the food as we didn't try any. It says on some sites it has a heated pool. It definitely isnt! We would probably stay again as it was reasonably priced. But as there wasn't any aircon, wouldn't stay during the warmer months.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 13 nights in Jun 2024
Verified

6/10 Okay

Valerie

It was extremely hot and no air conditioning- had to hire a fan which wasn’t much use really Had to pay to use safe Sun beds had towels put on very early to reserve
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Malcolm

Liked: Cleanliness
The room I was staying in was ok, but the noise from people passing and the trolleys in the morning was a little off-putting.
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for just one night - unusual for this type of hotel perhaps. It waso.k. A bit noisy late on.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Back to our happy place!

Another great holiday at The Elba San jorge & Antigua hotel. Had the perfect suite over looking the sea. Beautiful view of the promenade. Reception staff so helpful & friendly. Check in was easy & given a voucher for a complimentary drink whilst waiting for our room. This hotel is in the perfect location for the beach & walking to local night life. But the hotel also has entertainment nightly if you prefer to stay at the hotel. The pool area was vast with lots of sunbeds, never a problem finding a sun bed any time of the day. Pool table, table tennis, small amusement arcade & daily afternoon activities around the pool arranged. Looking forward to booking again next year but definitely for longer than one week. So thankyou to everyone at this hotel for making our holiday so enjoyable. See you all again next year.
Stayed 7 nights in Feb 2023
Verified

6/10 Okay

Alicia

Disliked: Property conditions & facilities
Die Zimmertüre klemmte beim öffnen und wir hatten kein Schild zum raushängen, dass wir heute keine Zimmer Reinigung möchten.
Stayed 7 nights in Nov 2025
Verified

6/10 Okay

Lisbeth

Larm og høj musik fra baren hele dagen. Rygning tilladt på altaner og ved pool. Rengøring med sundhedsskadelige mængder klor/klorin. Kedeligt,rungende cafeteria/spisesal.
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Henning

Liked: Cleanliness, staff & service
Kun på gjennomreise.Kom seint på kvelden.Ble tatt imot av hyggelig resepsjonist. Rask innsjekk og et pluss var at vi fikk hver vår pose med noe å spise og drikke.Bra og ren leilighet.
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Sylvie

Disliked: Cleanliness, property conditions & facilities, room comfort
Hôtel vétuste, chambre pas très propre, carrelage au sol hébréché et grince la nuit. Le tuyau de douche fuit, et le lit n'est pas confortable. La réception est dans l'hôtel Antigua, mais aucune indication quand on rentre dans l'hôtel San Jorge. Petit déjeuner très bien.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Matthias

Liked: Staff & service, amenities
Allgemein Sauberkeit der öffentlichen Bereiche
Stayed 21 nights in May 2024
Verified

8/10 Good

maryline

Liked: Cleanliness, staff & service, property conditions & facilities
Chambre spacieuse, dommage la vue sur une grosse benne Le changement de linge de salle de bain n’est pas fait automatiquement aux jours prévus Personnels restaurants parfait aimable Repas au restaurant parfait du choix Pour moi le gros point négatif c’est la barrière de la langue, dès la réception on s’aperçoit qu’ils ne parlent pas du tout le français, heureusement que les traducteurs sur les téléphones existent
Stayed 7 nights in Mar 2024
Verified

8/10 Good

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super freundliches Personal Zimmer sind ausreichend gross Lage zum shoppen wie was trinken gehen perfekt
Stayed 1 night in Feb 2024
Verified

4/10 Poor

Aurea Raquel Oliveira

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Leider hatten Sie meine Reservierung nicht im System aber sie konnten mir trotzdem ein Zimmer geben. Reserviert und bezahlt habe ich mit Meerblick, jedoch war das Zimmer seitlich, also konnte ich nur ein Teil der Küste sehen.
Stayed 7 nights in Sep 2022
Verified

8/10 Good

Nicky Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a lovely holiday at Elba Castillo. The large Family room was perfect for our family of 5. Huge balcony overlooking the sea. Resultant and bar facilities were good, the staff very friendly, a special mention to Patricia at the evening bar, who was always friendly. Animation team were great and kept both the kids & adults entertained- big shout out to Roberto & Giorgio.
Stayed 9 nights in Apr 2022
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Long weekend

Great sea vie room ! Clean and comfortable ! Good facilities ! Close to centre
Stayed 3 nights in Feb 2022
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great quiet location, short walk to centre and surrounding areas. Rooms spacious and very clean. Staff helpful and pleasant.
Stayed 7 nights in Jan 2022
Verified

2/10 Terrible

Ronny

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A Bed Bug Haven. I went to the property with my family. I was given a room which had pubic and head hair left of the previous guest in the bath tub.The microwave was smelling and had cups of tea left from previous guests. I complained to the Reception around 9 pm but received no response, Then I went to the reception and showed the pictures of the dirty apartment only to be told that I will not be able to move to a new room because other rooms are also unclean and also my room cannot be cleaned until the next day. We had the most tortutous night with a 3 year and 9 yera old child. In the morning, I was told that I cannot change my room and the room will be cleaned. I then sent an email to the Hotels Supremo whose name is Sergio Sampedro. I was finally given anothe room which again had ants in the kitchen area. I asked to meet the Supremo Sergio who maid me wait 30 minutes. I finally saw him and asked him to talk to me. He refused to acknowledge what I had to say and said that nothing will be done and refused to even look at the pictures or send someone to the room. They even refused to refund my money. I was forced to go back and clean the new room on my own. At night whilst sleeping,my children and I got up with red marks. there were bed bugs and yes actual visible bed bugs. With a 3 year old child, I called the reception only for no one to pick. We then slept on the floor. Please avoid this hotel
Stayed 3 nights in Dec 2021