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Palacio de Doña Leonor

Property class: 3.5

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Terrace/patio - Palacio de Doña Leonor (Antigua Guatemala)
Outdoor pool - Palacio de Doña Leonor (Antigua Guatemala)
Exterior - Palacio de Doña Leonor (Antigua Guatemala)
Room - Palacio de Doña Leonor (Antigua Guatemala)
Breakfast area - Palacio de Doña Leonor (Antigua Guatemala)
Located close to Choco Museum and Antigua Guatemala Cathedral, Palacio de Doña Leonor provides a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, Restaurante, offers breakfast, lunch, and dinner. In addition to a fireplace in the lobby and a bar, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Double Beds

Room

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Room

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Living area

Junior Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite, 1 King Bed

Room

Master Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Antigua Guatemala, Palacio de Doña Leonor is in the city center. Central Park and Santa Clara Convent are notable landmarks, and travelers looking to shop may want to visit Antigua Market and Handicraft Market. Don't miss out on a visit to House of the Giants. Visit our Antigua Guatemala travel guide
Map
4ta. calle Oriente # 8, Antigua Guatemala, Sacatepequez, 3001

What's nearby

  • A historic building with yellow and white architecture, featuring multiple arches and columns, situated on a cobblestone street.
    Central Park
    1 min walk - 0.1 miles
  • An ancient architectural structure with arched ceilings and columns.
    Antigua Guatemala Cathedral
    2 min walk - 0.1 miles
  • A historic yellow archway leading to a clock tower, surrounded by old buildings.
    Santa Catalina Arch
    5 min walk - 0.3 miles
  • Santa Clara Convent
    5 min walk - 0.3 miles
  • Casa Santo Domingo Museum
    6 min walk - 0.4 miles

Getting around

  • La Aurora Intl. Airport (GUA)
    66 min drive

Restaurants

  • Starbucks Antigua
    3 min walk
  • Café Barista - Antigua
    2 min walk
  • Bullseye Sports Pub
    2 min walk
  • Fat Cat Coffee House
    1 min walk
  • El Adobe Antigua Guatemala
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (USD 10 per day; includes in/out privileges)
  • Valet parking on site (USD 10 per stay; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Restaurante

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Built in 1773
  • Colonial architecture
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6:30 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets stay free

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12.00 per person
  • Airport shuttle fee: USD 22 per person (one way)
  • Self parking fee: USD 10 per day (in/out privileges)
  • Valet parking fee: USD 10 per stay (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:30 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Palacio de Doña Leonor have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–6:30 PM.

Is Palacio de Doña Leonor pet-friendly?

Yes, pets are allowed at this property.

How much is parking?

Self parking is available for USD 10 per day. Valet parking is available for USD 10 per stay.

What time is check-in at Palacio de Doña Leonor?

Check-in start time: 3 PM; Check-in end time: 11 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Palacio de Doña Leonor?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Palacio de Doña Leonor provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 22 per person applies.

Where is Palacio de Doña Leonor located?

Located in Historic Center, this boutique hotel is steps from Central Park, Choco Museum, and Antigua Guatemala Cathedral. Santa Clara Convent and House of the Giants are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Palacio de Doña Leonor Reviews

9.0

Wonderful

9.4

Cleanliness

10

Location

8.8

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 52 out of 85 reviews
Rating 8 - Good. 25 out of 85 reviews
Rating 6 - Okay. 2 out of 85 reviews
Rating 4 - Poor. 3 out of 85 reviews
Rating 2 - Terrible. 3 out of 85 reviews

Reviews

Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Room comfort

disapointing! can not trust the reservation

Service very friendly. No coffee in room. Did not get the room I reserved. Got a room with no balcony or view and was stuffy. Can not trust that they will give you the room you sererve and pay for. I reserved a room with a balcony facing the street and got oneI could not open the one window because could be seen from front desk.
Stayed 7 nights in Aug 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic colonial hotel, comfortable large rooms with balconies to view the amazing volcanoes. The staff really accommodating and friendly. Great location.
Stayed 3 nights in Feb 2020
Verified review

4/10 Poor

Disliked: Staff & service

Mal hotel no regreso nunca mas

El servicio pésimo la situación del parqueo no la tienen bien organizada en el hotel ya que tienen varios parqueos a disposición, llegue a el hotel a las 22:00 horas y en recepción me mandaron a un parqueo y cuando llegamos estaba cerrado, luego ni ellos sabían a qué otro parqueo poder guardar el vehículo hasta molestos estaban ya!!! Uno de huésped lo que quiere es descansar no andar con ese tipo de incomodidades. Si tienen Vehiculos mejor busquen un hotel que tenga parqueo propio y se evitan este tipo de inconvenientes ya que el precio de este hotel no lo amerita, por el precio de de este encuentra uno mejores y con mejores servicios y mejores atenciones.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The character of the property was amazing. The location was top notch. Service was great.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Espectacular

Fue una grandísima experiencia. El hotel está espectaculamente bien cuidado y tiene la mejor ubicación que se puede pedir.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful colonial mansion . Exceptional rooms. Excellent service.
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても素晴らしい中庭がある、アンティグアらしい造りのホテルです。インテリアも素敵です。 スタッフの方も感じが良く、空港からの送迎を依頼した際のメールのやり取りからとても感じが良かったです。 部屋は清潔で、ロクシタン のアメニティも気に入りました。 またアンティグアに来る際は利用したいです。
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JUST AWESOME !! Clean friendly lovely views the best ever
Stayed 3 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es precioso. El personal súper atento. Muy buena comida. En las habitaciones falta un bote de basura y, las sábanas ya están muy usadas. Deberían ser de mejor calidad.
Stayed 7 nights in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es lindo, con mucha historia, jardines espectaculares y ante todo, es un hotel Pet friendly con un servicio excelente. Nos sentimos en casa.
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Beautiful authentic property Would come back and recommend
Stayed 2 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Bathrooms and details in the rooms. Pool was small and warm. Would stay again. Wished there was a sauna!!!!
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitivamente regreso

Muy buen servicio, atención a los detalles y elegante.
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely place, an oasis in the middle of town.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención del personal, conservación de arquitectura de la casa, comodidad de las habitaciones y excelente comida.
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel at an even more amazing location. Check in staff was excellent. Couldn’t of asked for a better stay. Will be back here 100%.
Stayed 2 nights in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture is just breathtaking, you feel as if you were living in a palace in the XVI century (which actually is). The building was built for the daughter of Don Pedro de Alvarado, Guatemala’s conquistador and founder of Antigua Guatemala. As such, there might be a couple of amenities in modern hotels that this one is lacking, but overall this is an experience to be lived. Since the balconies face a busy, central street, the doors seal completely and it might get too hot or too cold at night. But the beds and pillows are uber comfortable. Bathroom is small with more than enough towels and toiletries and good water pressure. The staff is very accommodating and nice. They do have a topnotch bar and the Moscow Mules should be tried. They don’t have their own parking lot, so if you’re driving it might be a bit of a hassle to find a parking lot close by, I’d advice to coordinate in advance with the hotel. Make sure to take pictures of the garden as well. Beautiful!
Stayed 1 night in May 2019
Verified review

2/10 Terrible

Liked: Cleanliness
No parking room is at the lobby cero disposition to change very negative people
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La casa es preciosa. El patio lo tienen muy bien arreglado; es un pequeño oasis dentro de la ciudad. El personal es muy amable. Lo único que no me gustó mucho es que el restaurante estaba un poco desangelado por las noches, por lo que no se nos antojó cenar ahí. Pero encuentras muchas opciones en Antigua. Y el tour que nos consiguieron para el Lago Atitlán no fue lo que esperábamos. De lo demás excelente.
Stayed 3 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Increible experiencia

Una gran experiencia, más céntrico imposible. Gran ubicación, personal sumamente ameno, atento, servicial y agradable.
Stayed 1 night in Mar 2019
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Lo q no me gusto q no tiene estacionamiento y es por valet El estacionamiento esta muy lejos a mas de 10 cuadras
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Me volvería a hospedar allí.

Excelente hotel, muy buena localización, la comida excelente, este hotel sobresale por su elegancia. La parte mala es que reserve la master suite y ya la tenían ocupada. Mala comunicacion con la aplicación pero lo supieron compensar. No tiene parqueo, por 150 quetzales el valet parking se encarga.
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oasis in Antigua.

Fabulous historic oasis in center of Antigua. The courtyard is a treasure , the rooms lovely and the staff very friendly and helpful.
Stayed 3 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
ロビースタッフは非常に親切で感じがよかったです。 立地は中心地に近く、観光も食事も便利でした。 ホテルの朝ごはんも美味しかったです。 庭はとても綺麗で、朝歩くにも気持ちのいいホテルでした。
Stayed 2 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

X mas vacation

Amazing place and the hotel to visit. We loved it so much and plan to go back next year. One minor thing is that the room is not equipped with a coffee maker nor a refreezerator.
Stayed 4 nights in Dec 2018