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El Carmen Suites

4.5 star property
Luxury hotel with a full-service spa and free breakfast

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Photo gallery for El Carmen Suites

Lobby
Dining
Outdoor dining
1 bedroom, down comforters, individually decorated
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Pet friendly
  • Room service
  • Spa
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room Standard

1 bedroom, down comforters, individually decorated

Double Room Standard

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Bed(s)

View all photos for Triple Room Standard

1 bedroom, down comforters, individually decorated

Triple Room Standard

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite With View

1 bedroom, down comforters, individually decorated

Suite With View

  • Sleeps 4
  • 3 Full Bed(s)

View all photos for Double Room Standard

1 bedroom, down comforters, individually decorated

Double Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Room Superior With Internal View

1 bedroom, down comforters, individually decorated

Room Superior With Internal View

  • Sleeps 2
  • 1 King Bed(s)

Similar properties

Terrace/patio

El Carmen Hotel

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 583 reviews
El Carmen Hotel

About the neighborhood

Map
9a. Calle Poniente #17, Antigua Guatemala, Sacatepequez

What's nearby

  • Central Park - 8 min walk - 0.5 miles
  • Antigua Guatemala Cathedral - 10 min walk - 0.5 miles
  • Antigua Market - 13 min walk - 0.7 miles
  • Santa Catalina Arch - 13 min walk - 0.7 miles
  • Casa Santo Domingo Museum - 16 min walk - 0.9 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 73 min drive

Restaurants

  • ‪Samsara - ‬8 min walk
  • ‪Reilly's Irish Tavern - ‬6 min walk
  • ‪Hector’s Bistro - ‬8 min walk
  • ‪Artista De Cafe - ‬2 min walk
  • ‪Monoloco - ‬6 min walk

About this property

El Carmen Suites

Luxury hotel near Central Park
Close to Antigua Guatemala Cathedral and Casa Santo Domingo Museum, El Carmen Suites provides free cooked-to-order breakfast, a rooftop terrace, and a coffee shop/cafe. Treat yourself to a manicure/pedicure, a hot stone massage, or a body scrub at the onsite spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a restaurant.
Additional perks include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), concierge services, and tour/ticket assistance
  • Luggage storage, meeting rooms, and multilingual staff
  • Guest reviews give top marks for the breakfast and helpful staff
Room features
All guestrooms are individually furnished, and boast comforts such as free WiFi and room service.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Wardrobes/closets and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking from 8:00 AM to 9:30 PM
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from December 1 2024 to September 4 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 20 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

El Carmen Suites Hotel Antigua Guatemala
El Carmen Suites Hotel
El Carmen Suites Antigua Guatemala
El Carmen Suites
Carmen Suites Antigua Guatema
El Carmen Suites Hotel
El Carmen Suites Antigua Guatemala
El Carmen Suites Hotel Antigua Guatemala

Frequently asked questions

Is El Carmen Suites pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 20 lbs per pet. There's a fee of USD 15 per pet, per night. Service animals are exempt from fees.

How much is parking at El Carmen Suites?

Self parking is free at this property; nearby parking is also free.

What time is check-in at El Carmen Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at El Carmen Suites?

Check-out is at noon.

Does El Carmen Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 65 per vehicle applies.

Where is El Carmen Suites located?

Situated in the historical district, this luxury hotel is within a 10-minute walk of San Jose el Viejo Ruins, Central Park, and Antigua Guatemala Cathedral. El Fotografo Gallery and Museo del Hermano Pedro are also within 10 minutes.

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El Carmen Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 129 out of 254 reviews
Rating 8 - Good. 68 out of 254 reviews
Rating 6 - Okay. 35 out of 254 reviews
Rating 4 - Poor. 14 out of 254 reviews
Rating 2 - Terrible. 8 out of 254 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

Excellent staff, nice location, great breakfast.
Stayed 3 nights in Aug 2024

10/10

It was a beautiful & quiet property, breakfast was included & delicious.
Stayed 2 nights in Aug 2024

10/10

Beautiful hotel, excellent location and amazing breakfast.
Stayed 2 nights in Mar 2024

10/10

Great hotel
Stayed 1 night in Jun 2024

10/10

Very nice location
Stayed 1 night in Sep 2024

8/10

Check in was great and smooth. Staff was very pleasant and friendly, attentive to guests. Would stay here again. Definitely recommend.
Stayed 2 nights in Nov 2024

10/10

Friendly staff and clean facilities. Enjoyed my stay there. It was nice because it’s walking distance from Antigua Central Park.
Stayed 4 nights in Oct 2024

10/10

10/10 loved this hotel must stay when I come back
Stayed 9 nights in Jun 2024

10/10

Great comfortable place to stay, nice staff, 10/10
Stayed 6 nights in Apr 2024

10/10

Wonderful hotel to visit in Antigua. Easy check in and check out. Close to and walkable to the center of town.
Stayed 3 nights in Aug 2024

8/10

Good area accesible walkable friendly staff. Good food
Stayed 1 night in Jun 2024

10/10

Cozy Suites, Delicious Breakfast and Safe Environment! 10/10 Recommend
Stayed 1 night in Oct 2024

8/10

Walkable distance from the main park of the city. Parking is included which is a plus.
Stayed 1 night in Sep 2024

10/10

Excelent place.
Stayed 1 night in Jan 2024

10/10

Excellent service and accommodation
Stayed 2 nights in Apr 2024

10/10

We were in love with the hotel and the staff too
Stayed 4 nights in May 2024

10/10

The food in the restaurant was excellent. The service was excellent and the room was very comfortable. It would have been nice to have some English cable TV but it was not a show stopper. I loved this hotel and would stay there again.
Stayed 4 nights in Sep 2024

10/10

Awesome property, friendly and helpful faces all around
Stayed 1 night in Mar 2024

8/10

Beautiful view of the volcanoes at breakfast!
Stayed 1 night in Feb 2024

10/10

This hotel has a lot of nice touches. They really care and I like the rooftop terrace. Good value.
Stayed 1 night in Sep 2024

8/10

The staff and service was amazing. Everyone was so accommodating and friendly. Food was good. The place was beautiful especially the roof. We did noticed that you can easily hear noises from the outside of our room. Overall, it was a great stay. Definitely recommend this place!
Stayed 4 nights in Oct 2024

10/10

Really good
Stayed 1 night in Aug 2024

10/10

Love the place
Stayed 5 nights in Apr 2024

10/10

The place is very lovely, you may see a lot from the top roof, they keep the room very clean and the staff is very kind
Stayed 7 nights in Jun 2024

8/10

The breakfast food is delicious with many options.
Stayed 1 night in Feb 2024