See all properties

Best Western Plus Hotel Carlton

4.0 star property
Eco-certified hotel with a 24-hour front desk and a bar

Choose dates to view prices

Photo gallery for Best Western Plus Hotel Carlton

Executive Room, 1 Queen Bed, Non Smoking, Balcony | Minibar, in-room safe, individually decorated, desk
Bar (on property)
Executive Room, 2 Twin Beds, Non Smoking | Minibar, in-room safe, individually decorated, desk
Reception
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Comfort Room, 2 Twin Beds, Non Smoking

Comfort Room, 2 Twin Beds, Non Smoking | Minibar, in-room safe, individually decorated, desk

Comfort Room, 2 Twin Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Shower/tub combination
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Comfort Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, individually decorated, desk

Comfort Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Shower/tub combination
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Double Bed, Non Smoking (Small Room)

Classic Room, 1 Double Bed, Non Smoking (Small Room) | Minibar, in-room safe, individually decorated, desk

Classic Room, 1 Double Bed, Non Smoking (Small Room)

Highlights

Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Eco-friendly toiletries
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 2 Twin Beds, Non Smoking (Larger Room)

Executive Room, 2 Twin Beds, Non Smoking (Larger Room) | Bathroom | Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Executive Room, 2 Twin Beds, Non Smoking (Larger Room)

Highlights

Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Eco-friendly toiletries
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Executive Room, 1 Queen Bed, Non Smoking (Larger Room)

Highlights

Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Eco-friendly toiletries
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Balcony

Executive Room, 1 Queen Bed, Non Smoking, Balcony | Minibar, in-room safe, individually decorated, desk

Executive Room, 1 Queen Bed, Non Smoking, Balcony

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking, Balcony

Comfort Room, 1 Queen Bed, Non Smoking, Balcony | Minibar, in-room safe, individually decorated, desk

Comfort Room, 1 Queen Bed, Non Smoking, Balcony

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Shower/tub combination
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Exclusive Room, 1 Queen Bed, Non Smoking

Exclusive Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, individually decorated, desk

Exclusive Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Bathrobes
Shower/tub combination
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Campanile Annecy Centre - Gare

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
8.6 out of 10, Excellent, 864 reviews
Campanile Annecy Centre - Gare

About the neighborhood

Map
5 Rue Des Glieres, Annecy, Haute-Savoie, 74000

What's nearby

  • Notre-Dame-de-Liesse Church - 3 min walk - 0.2 miles
  • Annecy Castle - 5 min walk - 0.3 miles
  • Palais de l Ile - 5 min walk - 0.3 miles
  • Centre Commercial Courier - 5 min walk - 0.3 miles
  • Amours Bridge - 8 min walk - 0.5 miles

Getting around

  • Annecy Station - 3 min walk
  • Chambery (CMF-Chambery - Savoie) - 35 min drive

Restaurants

  • ‪Kia Ora - ‬2 min walk
  • ‪Au Bureau - ‬2 min walk
  • ‪Le Moulin de Païou - ‬2 min walk
  • ‪Chez Ingalls - ‬2 min walk
  • ‪Hiatus Coffee - ‬3 min walk

About this property

Best Western Plus Hotel Carlton

Upscale eco-certified hotel near Lake Annecy
Best Western Plus Hotel Carlton provides amenities like dry cleaning/laundry services and a bar. Guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and an elevator
  • A 24-hour front desk, a front-desk safe, and smoke-free premises
  • Multilingual staff, a reception hall, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 55 individually decorated rooms feature perks such as air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 26-inch flat-screen TVs with satellite channels
  • Heating, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 25 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 22 for adults and EUR 11 for children
  • A bar/lounge
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1930
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out fee: EUR 200.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card or passport at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Up to 44 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.45 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 11 for children
  • Covered self parking fee: EUR 25 per day
  • Pet fee: EUR 10 per pet, per day
  • Late check-out fee: EUR 200.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 May
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Carlton Annecy
Best Western Plus Hotel Carlton Annecy
Best Western Plus Carlton Annecy
Best Western Hotel Carlton Annecy
Best Plus Carlton Annecy
Best Western Plus Hotel Carlton Hotel
Best Western Plus Hotel Carlton Annecy
Best Western Plus Hotel Carlton Hotel Annecy

Frequently asked questions

Is Best Western Plus Hotel Carlton pet-friendly?

Yes, this property allows pets with a maximum weight of up to 44 lbs per pet. There's a fee of EUR 10 per pet, per day.

How much is parking at Best Western Plus Hotel Carlton?

Self parking is available for EUR 25 per day. Limited spots are available.

What time is check-in at Best Western Plus Hotel Carlton?

Check-in start time: 3 PM; Check-in end time: 2 AM.

What time is check-out at Best Western Plus Hotel Carlton?

Check-out is at 11:00 AM. Late check-out is available for EUR 200.00.

Where is Best Western Plus Hotel Carlton located?

Located in Annecy Old Town, this eco-certified hotel is within a 15-minute walk of Notre-Dame-de-Liesse Church and Lake Annecy. Thiou and Centre Commercial Courier are also within 5 minutes. Annecy Station is only a 3-minute walk.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Best Western Plus Hotel Carlton Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 371 out of 885 reviews
Rating 8 - Good. 356 out of 885 reviews
Rating 6 - Okay. 112 out of 885 reviews
Rating 4 - Poor. 34 out of 885 reviews
Rating 2 - Terrible. 12 out of 885 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10

We enjoyed our stay very much. Very friendly and updated hotel
Stayed 3 nights in May 2025

10/10

Friendly service!
Stayed 1 night in May 2025

10/10

Hotel is well located with great restaurants in close proximity, parking made possible by the hotel.
Stayed 1 night in Nov 2024

8/10

Hot water temperature was barely sufficient.
Stayed 1 night in Jun 2025

10/10

Very confortable, always very clean, the location it is very nice and accesible to the town. And good breakfast
Stayed 2 nights in Oct 2024

10/10

Great location, clean and updated
Stayed 1 night in Jun 2024

10/10

Staff are exceptional and welcoming
Stayed 1 night in Aug 2024

10/10

Great location, room a touch small but adequate and the most comfortable bed of our entire 10 day trip. Underground secure parking a bonus. Good spread at breakfast.
Stayed 2 nights in Jul 2024

8/10

Location is perfect, within steps from Old Town. Room interior is brand new but a bit small, especially the bathroom.
View from my balcony
Stayed 2 nights in Jul 2024

10/10

Staff is exceptionally kind especially Jose ❤️🙏
Stayed 1 night in Aug 2024

10/10

Location, new/clean room, and friendly staff

10/10

Very good location , anything bigger than a Skoda Octavia will struggle in their very secure underground parking, very tight
Stayed 1 night in Aug 2024

10/10

Close to bus station
Stayed 1 night in Jun 2024

8/10

Awesome location right by train station and the old town of Annecy. Tons of shopping, restaurants, and walkable to lake locations. Great spot and great hotel. Clean rooms, Euro size, but very well run.
Stayed 2 nights in Jul 2023

10/10

Fantastic location so close to the train station as well as restaurants and all the sights in Annecy. Very walkable and convenient. Nice property and clean, renovated rooms with excellent AC. I received a balcony as well which was not expected. Staff very friendly and helpful. Would definitely stay again!
Stayed 2 nights in Aug 2024

10/10

Perfect
Stayed 1 night in Aug 2024

10/10

We parked at the multi storey across from the hotel which was really convenient. The hotel is in a great location for the town and lake. Very easy walking both day and evening. We arrived a bit early and the lovely lady at reception booked us in with a slight upgraded room. The room was lovely. Beautifully decorated and presented. We didn’t eat here but overall a great hotel. I would definitely recommend this hotel.
Stayed 1 night in Sep 2024

6/10

The room is very small considering it is 4 star hotel
Stayed 1 night in May 2024

10/10

Lovely staff! Within walking distance to old town. Spacious room. Parking on street or in parking garage is right next to hotel, right next to train station as well.
Stayed 1 night in Oct 2023

10/10

Cleanliness. Staff was excellent and helpfull.
Stayed 3 nights in Jul 2022

6/10

The hotel was nice but driving to it was a horrible experience. The room was kind of small. There was an oversize TV mounted on a wall so that it overhung the wall. My wife hit her head on it quite hard when she bent down to pick up something on the floor. Poor choice of set and location
Stayed 1 night in Sep 2024

8/10

Everything was within easy walking distance. Cleaning staff was exceptional. Friendly and efficient. Pillows were too firm. Too big. And there was no ability to access A/C and it was too warm at night. The small room was heated too much by the in room refrigerator.
Stayed 3 nights in May 2024

10/10

Great hotel with an excelent Customer Service. From Dimitri by e.mail and front desk Gwen and Karen they go the extra mile to make you feel welcomed. Nicely decoreted rooms, comfy beds and ammenities. By the way,highly appreciate the upgrade and the balcony overlooking the square! Breakfast is deliciuos, up to a 5 star hotel with fresh bread and pastry, quality and regional products including champagne. Will be back for sure! Merci beaucoup.
Stayed 1 night in Jun 2023

2/10

Terrible cold impersonal service - unhappy faces when you ask for information, like you bothering them. Huge disappointment- I was looking for “Best Western space and comfort “ . Room looks like super small and not comfortable. I expected brand quality, but hotel hardly qualifies for its stars. On top of that they shut the whole electricity supply exactly at 11 am when you check out. Wow!
Stayed 1 night in May 2024

8/10

Nights were were quiet.
Stayed 4 nights in Jun 2025