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Sure Hotel by Best Western Annecy

Property class: 3

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Photo gallery for Sure Hotel by Best Western Annecy

A room with a large screen displaying a snowy mountain landscape, a bathtub with blue lighting, and a potted plant. - Sure Hotel by Best Western Annecy (Annecy)
A modern reception area with a wooden reception desk, a grey armchair, a large column, and a hanging pendant light. - Sure Hotel by Best Western Annecy (Annecy)
A modern lobby with a large pillar, a clock, a reception desk, and a wall with a graphic design. - Sure Hotel by Best Western Annecy (Annecy)
An outdoor cafe with wicker furniture, red umbrellas, and a glass door entrance. - Sure Hotel by Best Western Annecy (Annecy)
A dimly lit room with a large abstract painting, a window with blinds, and two potted plants. - Sure Hotel by Best Western Annecy (Annecy)
A terrace, a coffee shop/cafe, and a playground are just a few of the amenities provided at Sure Hotel by Best Western Annecy. Treat yourself to some rest and relaxation at Balnéo privatisée Bain à remous et sauna, 68€, 2 adultes, the onsite spa. The on-site Italian cuisine buffet restaurant, BARN CAFE, serves dinner. Free in-room WiFi is available to all guests, along with an arcade/game room and a bar.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a bed, a desk with a chair, a TV, and a window with curtains.

Standard Room, 1 Queen Bed, Non Smoking

9.0 out of 10
Wonderful
(24 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (with Sofabed)

A hotel room with a bed, bedside table, lamp, and a window with curtains.

Standard Room, 1 Queen Bed, Non Smoking (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 13 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Apartment, Multiple Beds, Non Smoking (Shower Only)

A modern kitchen with a wooden countertop, a sink, and a dining area with a table and chairs.

Standard Apartment, Multiple Beds, Non Smoking (Shower Only)

8.8 out of 10
Excellent
(3 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

A compact hotel room with a single bed, a small desk with a coffee maker, a nightstand, and a skylight above the bed.

Family Room, Multiple Beds, Non Smoking

  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a desk, a TV, and artwork on the walls.

Standard Room, 2 Twin Beds, Non Smoking

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

A modern bathroom with a sink, toilet, and shower area.

Comfort Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

1 Queen Bed, Non-Smoking, Standard Room, Sofabed, Courtesy Tray

  • Sleeps 2
  • 1 Twin Sofa Bed and 1 Queen Bed

1 Queen Bed, Non-Smoking, Standard Room, Courtesy Tray

  • Sleeps 2
  • 1 Queen Bed

1 Queen Bed, Non-Smoking, Comfort Room, Skylight Window, Courtesy Tray

  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Cran-Gevrier, a neighborhood in Annecy, is home to Sure Hotel by Best Western Annecy. Belvedere Golf and Lake Annecy Golf Course are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Annecy Aventure and Centre Bonlieu. Les Passagers du Vent and Jardins Secrets are also worth visiting. Visit our Annecy travel guide
Map
138 Rue Des Pâquerettes, Annecy, Haute-Savoie, 74960

What's nearby

  • A modern building with a glass facade and a large overhang, surrounded by pedestrians and cyclists.
    Centre Commercial Courier
    5 min drive - 1.3 miles
  • A riverside town with historic buildings, a castle, and a boat docked by the water.
    Annecy Castle
    5 min drive - 1.5 miles
  • A marina with boats docked, a clear blue lake, and mountains in the background.
    Lake Annecy
    6 min drive - 1.8 miles
  • A riverside cafe with outdoor seating, a stone tower, and historic buildings.
    Palais de l Ile
    7 min drive - 1.7 miles
  • Thiou
    9 min walk - 0.5 miles

Getting around

  • Annecy Station
    12 min drive
  • Chambery (CMF-Chambery - Savoie)
    36 min drive

Restaurants

  • Jadelight Buffet
    3 min drive
  • Burger King
    4 min drive
  • cappadoce
    3 min drive
  • Les Negociantes
    3 min drive
  • Le Marakech
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 15 for adults and EUR 8 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • BARN CAFE

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Playground
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite premium channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 5 to August 19:
  • Dining venue(s)
The following facilities are closed on Friday, Saturday, and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.70 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 8 for children
  • Pet fee: EUR 15 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Is Sure Hotel by Best Western Annecy pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night.

How much is parking?

Self parking is free at this property.

What time is check-in at Sure Hotel by Best Western Annecy?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sure Hotel by Best Western Annecy?

Check-out is at 11:00 AM.

Where is Sure Hotel by Best Western Annecy located?

Located in Cran-Gevrier, this spa hotel is 0.5 mi (0.9 km) from Thiou and 1.8 mi (2.9 km) from Lake Annecy. Centre Commercial Courier and Annecy Aventure are also within 2 mi (3 km). Annecy Station is 29 minutes by foot.

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Reviews

Sure Hotel by Best Western Annecy Reviews

8.2

Very Good

8.2

Cleanliness

6.8

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 225 out of 720 reviews
Rating 8 - Good. 337 out of 720 reviews
Rating 6 - Okay. 114 out of 720 reviews
Rating 4 - Poor. 29 out of 720 reviews
Rating 2 - Terrible. 15 out of 720 reviews

Reviews

Verified review

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great parking and wonderful staff.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Daisy

Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The staff was super helpful and kind. We would definitely consider staying here again.
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

Adel

Liked: Staff & service
It was located in good driving distance from tourist attractions
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming chalet-style hotel

Adorable chalet-style hotel with exceptional service. Attentive, friendly staff. Recently remodeled it is quite charming.
Stayed 1 night in May 2025
Verified review

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water. Room small. Freshly painted (good, but still strong smell of paint). Staff friendly.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Huw

Liked: Cleanliness, staff & service, amenities
Nice hotel with very friendly and helpful staff but our family room was tiny with only a skylight as a window. Nowhere near enough cloths storage for a family so lived out of our suitcases for the week and even that was tricky to find room to store them.
Stayed 6 nights in Aug 2024
Verified review

6/10 Okay

Igor

Liked: Staff & service
AC wasn't working consistently by shutting off in the middle of the night and not resuming operation (may be broken thermostat); there was a particular smell in the area of main lobby; dining area wasn't very tidy. Otherwise, hotel was OK, staff friendly and helpful. We stayed one night only so there was no real opportunity for the hotel staff to rectify an issues...
Stayed 1 night in Jul 2024
Verified review

4/10 Poor

Kendra

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a family room for two adults and two kids. The staff was friendly and helpful (our best highlight) but the property was old and run down, smelly and very hot. The room we were given had a skylight that did not open (no regular windows) and the AC was broken. It was 40 degrees Celsius and we asked for a new room. They gave us two rooms with a full size bed each because there were no other family rooms. The rooms were very very small and uncomfortable. Overpriced for the quality.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Danielle

Disliked: Staff & service, amenities
On-site parking. Not walkable to Annecy attractions. The spa area is not useable unless you pay extra.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and quiet. Breakfast was excellent. Also included a happy hour. Very nice touch!
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Francoise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During a busy period this hotel offered what we needed: a room for 4 adults and a room for 1 adult. Nice staff. Not very far from center. Close to highways and attractions on the West of Annecy (gorges du Fier, etc)
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Philippe

Liked: Cleanliness, property conditions & facilities
too many people smoking in front of hotel
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
2 min. walk to catch tram into town. free airport shuttle was convenient. Nice rooms. comfortable bed. Breakfast looked nice, but was expensive, so we did not buy. We were also given free ticket to use on public transportation in Geneva. This was very convenient.
Stayed 2 nights in Aug 2025
Verified review

6/10 Okay

cheng

Liked: Cleanliness, staff & service, amenities
room is very small.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

belle place

correct
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Dining options were limited. Room was very small.
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Shame the restaurant wasn't open. It could have stayed this more clearly on the website
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Surprised nothing else around.
Stayed 3 nights in Oct 2024
Verified review

2/10 Terrible

TERESA

Disliked: Cleanliness, amenities, property conditions & facilities
Very very small rooms!!!! Does Not meet design requirements!!!! Bathroom is all mold and No fan!!!!! NEVER, I can recommend for my family and friends!!!!!
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Hernan

Liked: Cleanliness, staff & service
Food not good
Stayed 3 nights in Jun 2023
Verified review

4/10 Poor

Andre

Liked: Staff & service
Chambre et lit très petits et climatisation faible.Petits déjeuners buffet très bien par contre.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and a/c worked well. Breakfast was very good. Staff helped answer questions briefly. Parking included which was great. Ten minute walk to bus and then an 8minute bus ride to get down to city which was ok.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

EVELYNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literie très confortable, grand parking et personnel souriant
Stayed 1 night in Jun 2026
Verified review

8/10 Good

EVELYNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bonne literie, odeur agréable dans l’hôtel et personnel souriant
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Sabrina

Liked: Cleanliness, staff & service
Das Hotel ist sehr in die Jahre gekommen, im Zimmer keinen Schrank, im Bad kaum Ablagefläche. Alles ziemlich Alt, im Bad Kittfugen schwarz (Schimmel) Jedoch war es sauber, das Frühstück gut und das Personal sehr freundlich. Preis/Leistung daher gut. Mango ist noch die Strasse oberhalb des Gebäudes, mit offenem Fenster schläft man nicht.
Stayed 3 nights in May 2026