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Novotel Andorra

4.0 star property
Morning coffee and breakfast fuel family adventures at this Pyrenees retreat, offering relaxation from arcade games to shopping and spa treatments.

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Photo gallery for Novotel Andorra

Sauna, hot tub, Turkish bath - Novotel Andorra (Andorra la Vella)
Superior Double Room, 1 Double Bed with Sofa bed | Down comforters, minibar, in-room safe, desk - Novotel Andorra (Andorra la Vella)
Sauna, hot tub, Turkish bath - Novotel Andorra (Andorra la Vella)
Exterior - Novotel Andorra (Andorra la Vella)
Breakfast served - Novotel Andorra (Andorra la Vella)
Novotel Andorra, near Placa del Poble with the Pyrenees as a backdrop, is perfect for families. Start your day with breakfast at La Brasserie, then choose between shopping, visiting the Perfume Museum, or relaxing in the indoor pool and spa.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 Double Bed

Down comforters, minibar, in-room safe, desk

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Superior Double Room, 1 Double Bed with Sofa bed | Down comforters, minibar, in-room safe, desk

Superior Double Room, 1 Double Bed with Sofa bed

8.2 out of 10
Very good
(54 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

About the neighborhood

Located in Andorra la Vella, Novotel Andorra is in the city center. Placa del Poble and Pyrenees Andorra Shopping Centre are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowshoeing and snowmobiling. Visit our Andorra la Vella travel guide
Map
Carrer Prat de la Creu, 14, Andorra la Vella, AD500

What's nearby

  • Mountain View from the roof in Andorra la Vella
    Pyrenees Andorra Shopping Centre
    3 min walk - 0.2 miles
  • Saint Stephen church in Andorra la Vella
    Church of Saint Stephen
    6 min walk - 0.4 miles
  • Andorra la Vella - Casa de la Vall
    Casa de la Vall
    8 min walk - 0.4 miles
  • Andorra Massage
    3 min walk - 0.2 miles
  • Placa del Poble
    6 min walk - 0.4 miles

Getting around

  • L'Hospitalet-pres-l'Andorre Station
    38 min drive
  • Barcelona El Prat Airport (BCN)
    164 min drive

Restaurants

  • Kram
    4 min walk
  • McDonald's
    4 min walk
  • Cafeteria La Terrassa Pyrenees
    5 min walk
  • El Refugi Alpí
    3 min walk
  • LOLA - Cervecería Andorra
    5 min walk

About this property

Novotel Andorra

Upscale family-friendly hotel near Pyrenees Andorra Shopping Centre
Located close to Placa del Poble and Perfume Museum, Novotel Andorra provides a terrace, a coffee shop/cafe, and a playground. Take some time to relax at the onsite spa. The on-site restaurant, La Brasserie, serves breakfast. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services.
Additional perks include:
  • An indoor pool along with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and tour/ticket assistance
  • Concierge services, meeting rooms, and an elevator
  • A computer station, multilingual staff, and free newspapers
Room features
All 102 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Down comforters and free cribs/infant beds
  • Bathrooms with eco-friendly toiletries and deep soaking tubs
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Covered self parking on site (EUR 26 per night)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 15 to 16 for adults and EUR 11 to 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar-Cafeteria
  • EL GRILL
  • EL JARDI
  • La Brasserie

Things to do

  • Arcade/game room
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Ski storage

Family friendly

  • Arcade/game room
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,327 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 13 2026 to April 17 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 17 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 to 16 for adults, and EUR 11 to 12 for children
  • Covered self parking fee: EUR 26 per night
  • Pet fee: EUR 17 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests have access to a spa and additional amenities at a nearby hotel.

We should mention

Pool access available from 10:00 AM to 1:30 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Andorra Novotel
Novotel Andorra
Novotel Hotel Andorra
Novotel Andorra Hotel Andorra La Vella
Novotel Andorra Hotel
Novotel Andorra Andorra La Vella
Novotel Andorra Hotel
Novotel Andorra Andorra la Vella
Novotel Andorra Hotel Andorra la Vella

Frequently asked questions

Does Novotel Andorra have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–1:30 PM. The pool will be unavailable from April 13 2026 to April 17 2026 (dates subject to change).

Is Novotel Andorra pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 17 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 26 per night.

What time is check-in at Novotel Andorra?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Novotel Andorra?

Check-out is at noon.

Where is Novotel Andorra located?

Located in the center of Andorra la Vella, this family-friendly hotel is within a 10-minute walk of Pyrenees Andorra Shopping Centre, Placa del Poble, and Perfume Museum. Vallnord Ski Area is 10.2 mi (16.4 km) away.

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Reviews

Novotel Andorra Reviews

8.4

Very Good

8.8

Cleanliness

9.0

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 326 out of 801 reviews
Rating 8 - Good. 341 out of 801 reviews
Rating 6 - Okay. 93 out of 801 reviews
Rating 4 - Poor. 28 out of 801 reviews
Rating 2 - Terrible. 13 out of 801 reviews

Reviews

Verified

6/10 Okay

Chandanie

Liked: Cleanliness
Rooms are old and outdated. Staff is very nice. Food selections for breakfast is good
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Raquel

Liked: Cleanliness, amenities, property conditions & facilities
Close to all shops. Staff was super efficient. The views to the mountains. The super spa/ sauna etc I could not fault anything in this hotel, it was just perfect for us
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of shops nearby. Excellent coffee and croissant for breakfast. Lovely mountain views and walk along the Gran Valira river.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

ADRIANA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view , staff friendly
Stayed 1 night in Apr 2024
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an ok place but it's tired and a bit dingy. The breakfast was good and the location is central.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Nice hotel - they should advertise more clearly how to find their parking garage. Otherwise, it was a good visit and the hotel is in a nice location.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Dorte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel on a very good position

Nice clean hotel. Spacious room. Nice that the the toilet was separate from the bathroom. Very good breakfast. We felt very comfortable here.
Stayed 1 night in Aug 2023
Verified

8/10 Good

hsuan

Liked: Staff & service, amenities
Bit oldfashioned but nice hotel. Frontoffice very helpful girl. Good breakfast and great pool. Only downside was the heat in the room. Airconditioning was broken and when you left the window open the river kept you awake....
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

Ok but not coming back

Terrible perfume in the reception, gives you an instant headache. Old but ok room. Clean! Swimming pool in the adjacent hotel, not the one we stayed in - a definite minus. On the plus side, breakfast was nice, especially the Spanish specialities.
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Sylvia

Disliked: Staff & service
The hotel was average, nothing too special but rooms seemed clean and they provided water bottles in the room. The staff at the front desk were correct but not necessarily friendly and did not go out of their way to help. Location convenient to walk to center, shops and restaurants
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A day in Andorra.

We had a nice stay in Novotel. It’s easy walking distance to the centre. Room was comfortable with a good shower. Buffet dinner and breakfast was nice. Only negative was that the car parking is very expensive . We are travelling around the world and have never pid so much for parking.
Stayed 2 nights in Jul 2023
Verified

6/10 Okay

Tanya

Liked: Amenities
Older property and did not consider this a 4 star hotel. Breakfast was nice however coffee was awful.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was very convenient and accessible to transportation and dining options.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fab breakfast, good hotel
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Sujay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit old, apart from that it was a good place to stay, right in the middle of the city center. Everything is accessible by foot.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

abdulwahab

Disliked: Staff & service, property conditions & facilities
Unhelpfull staff , bed is uncomfortable
Stayed 1 night in Oct 2025
Verified

8/10 Good

Gustaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Nice breakfast, good location. A big parking area just close to the hotel.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

Narendran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the centre of shopping district
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel is always a reliable option. I’m glad they are all over the world.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Ecaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repetiremos
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Maria T.S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, friendly and helpful

The hotel os perfectly centred between the old and new part of town. A nice pool and gym just next door shared with 3 other hotels that belong to the same hotel group. The room was great, enough apace for myself and 2 daughters. It is on the older side with beige tiling but well maintained. The bath in which you need to shower too, didn't drain well and the hairdryer had seen better days. The service and cleanliness however were superb. Buffet style breakfast, lunch and dinner were okay. Much, much appreciated the help and option for celiacs with Gf bread organized each day! All other allergents clearly noted by each food. The coffee from the machine was not great but understandable as waiters were always busy cleaning up and running round. All in all a great, lovely and well-run hotel with helpful and friendly staff
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Iván

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación del hotel es espectacular y el parking, aunque no es muy grande, es cómodo. Como “pero” el colchón no me ha resultado muy cómodo, pero el resto muy bien.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities
Chambre agréable et spacieuse Hôtel bien située personnel très agréable et à l’écoute
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, amenities
Habitación y serbicios correctos.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Maria D

Liked: Cleanliness, amenities, property conditions & facilities
Hotel muy limpio, personal amable y céntrico, accesible al centro de Andorra.
Stayed 1 night in Nov 2025