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Mercure Andorra

4.0 star property
Hotel with 3 restaurants, a quick walk to Pyrenees Andorra Shopping Centre

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Photo gallery for Mercure Andorra

Indoor pool, open 10:00 AM to 1:30 PM, sun loungers
Exterior
Indoor pool, open 10:00 AM to 1:30 PM, sun loungers
Front of property
Standard Room, Multiple Beds | Down comforters, minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Spa
  • Pool
  • Pet friendly
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room, Multiple Beds

Down comforters, minibar, in-room safe, desk

Superior Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
TV
Down duvet
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Deep soaking bathtub
  • 14 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Down comforters, minibar, in-room safe, desk

Standard Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
TV
Down duvet
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Deep soaking bathtub
  • 42 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Down comforters, minibar, in-room safe, desk

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
TV
Down duvet
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Deep soaking bathtub
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Down comforters, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
TV
Down duvet
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
Deep soaking bathtub
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

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8.4 out of 10, Very Good, 728 reviews
Novotel Andorra

About the neighborhood

Map
Carrer de La Roda, 2, Andorra la Vella, AD500

What's nearby

  • Pyrenees Andorra Shopping Centre - 3 min walk - 0.2 miles
  • Andorra Massage - 3 min walk - 0.2 miles
  • Placa del Poble - 8 min walk - 0.4 miles
  • Casa de la Vall - 9 min walk - 0.5 miles
  • Caldea Spa - 11 min walk - 0.6 miles

Getting around

  • L'Hospitalet-pres-l'Andorre Station - 38 min drive
  • Barcelona El Prat Airport (BCN) - 164 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Diamant Andorra - ‬3 min walk
  • ‪L'Orri - ‬4 min walk
  • ‪Lizarran Andorra - ‬3 min walk

About this property

Mercure Andorra

Upscale hotel near Pyrenees Andorra Shopping Centre
Located close to Placa del Poble and Casa de la Vall, Mercure Andorra provides a terrace, a coffee shop/cafe, and a playground. Take some time to relax at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Spanish cuisine. In-room WiFi is available to all guests, along with an arcade/game room and laundry facilities.
You'll also find perks like:
  • An indoor pool with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • Tour/ticket assistance, a computer station, and multilingual staff
  • A banquet hall, concierge services, and a vending machine
Room features
All 172 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as perks like safes and sound-insulated walls.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and deep soaking tubs
  • TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

Catalan, English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Ski shuttle nearby
  • Secured, covered self parking on site (EUR 26 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 15 to 16 for adults and EUR 10 to 12 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • El Grill
  • El Jardi
  • La Brasserie

Things to do

  • Arcade/game room
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,229 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 22 to April 25:
  • Fitness facilities
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 17 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.09 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 to 16 for adults, and EUR 10 to 12 for children
  • Covered self parking fee: EUR 26 per night
  • Pet fee: EUR 17 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 1:30 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Mercure 4 Hotel Andorra
Mercure Andorra 4
Mercure Andorra Hotel Andorra La Vella
Mercure Andorra Hotel
Mercure Andorra Andorra La Vella
Mercure Andorra
Mercure Andorra Hotel
Mercure Andorra Andorra la Vella
Mercure Andorra Hotel Andorra la Vella

Frequently asked questions

Does Mercure Andorra have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–1:30 PM. The pool is closed seasonally each year from April 22 to April 25.

Is Mercure Andorra pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 17 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Andorra?

Self parking is available for EUR 26 per night. Limited spots are available.

What time is check-in at Mercure Andorra?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Mercure Andorra?

Check-out is at noon.

Where is Mercure Andorra located?

Situated in Andorra la Vella, this spa hotel is within a 10-minute walk of Pyrenees Andorra Shopping Centre, Placa del Poble, and Casa de la Vall. Vallnord Ski Area is 10.1 mi (16.3 km) away.

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Mercure Andorra Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 99 out of 287 reviews
Rating 8 - Good. 132 out of 287 reviews
Rating 6 - Okay. 31 out of 287 reviews
Rating 4 - Poor. 19 out of 287 reviews
Rating 2 - Terrible. 6 out of 287 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10

Lovely pet friendly hotel
Stayed 5 nights in Dec 2024

8/10

Lovely hotel, slightly old fashioned , helpfull staff, linked to Novatel next door, nice swimming pool and fitness centre,
Stayed 1 night in Nov 2024

8/10

Nice property…. Old fashioned but nice and clean
Stayed 2 nights in Jan 2025

10/10

This is an exceptional, well cared for clean hotel. It is close to downtown for bars , restaurants , and shopping.
Stayed 2 nights in Apr 2024

8/10

A bit run-down with carpets that had not been vacuumed properly and we all ended up with allergies
Stayed 1 night in Jan 2025

8/10

A good option for Andorra. In house dining is next door at the Novotel, and funnily enough the bar there will only serve Beer and Wine before 8pm, which is a bit strange. The buffet style dinner was ok.
Stayed 1 night in Sep 2024

10/10

This was one of the best hotels I have ever stayed in for the price. The room was spacious, clean, cool, and well-appointed. I would definitely stay here again! the food was quite good, and the location was perfect for me--less than 10 min from the main bus station and an easy walk to more shopping than anyone could ever need. Plus, it was easy to get to historical spots buildings and other busses to other parts of Andorra.
Stayed 1 night in Sep 2022

4/10

The location was very good. Staff were pleasant. Unfortunately the air-conditioning in the room was poor. It was noisey and didn't cool the room sufficiently. I requested assistance from the staff at the reception, but to no avail. The bathroom was clean, but very small. My wife and I, were looking forward to our stay in the Mecure Andora. But our hotel experience spoiled our two day trip.
Stayed 2 nights in Sep 2024

4/10

Misses the mark at every point. It may have been a 4 star when it was built but it hits at 2 star now, tired and dated. The best thing is the roof terrace, it is a beautiful area, with incredible views, which would be lovely to enjoy on a sunny day like today, however apparently it’s shut till 5pm? Which is not written anywhere? It says it’s dog friendly however, they can only go in the room. So our anniversary weekend away has been spent mostly separately, eating breakfast separately and using the roof terrace. We were woken up by a dog in another room barking nonstop, while presumably, the owner left the dog alone in the room to go eat breakfast.
Stayed 2 nights in Jun 2023

10/10

Stayed 1 night in Feb 2025

8/10

Stayed 1 night in Feb 2025

8/10

Certain clients dans la zone piscine spa avec irrespect pour les autres clients manque de savoir-vivre irrespect pour les autres clients
Stayed 3 nights in Feb 2025

10/10

Stayed 1 night in Jan 2025

8/10

Stayed 1 night in Dec 2024

8/10

Stayed 3 nights in Dec 2024

10/10

Stayed 1 night in Nov 2024

8/10

tiene unas buenas instalaciones en balneario
Stayed 2 nights in Dec 2024

8/10

Stayed 2 nights in Aug 2024

8/10

Muuten kaikki oli hienosti, mutta vilkkaan ajankohdan parkkitilaongelma oli todellinen.
Stayed 1 night in Nov 2024

2/10

Séjour Horrible pour un hôtel 4etoiles. Pas d eau chaude, pas de prise électrique suffisante, la Tv avait une mauvaise réception, pas de place de parking obligé de se garer à un parking extérieur. Chambre par enfilade bref c est la dernière fois que je vais dans l hôtel. Il ne vaut pas le prix payé !
Stayed 2 nights in Oct 2024

8/10

Stayed 1 night in Oct 2024

10/10

Excelente estancia
Stayed 1 night in Oct 2024

8/10

Stayed 7 nights in Sep 2024

10/10

FOI UMA BOA ESTADIA > BEM LOCALIZADO PRÓXIMO A RUA PRINCIPAL DE COMERCIOU > ÚNICO PROBLEMA É O RUÍDO DE UM ESTACIONAMENTO PRÓXIMO > ESTACIONAMENTO PRÁTICO E BOM , MAS CARO > Eu 26,00
Stayed 1 night in Sep 2024

8/10

Stayed 1 night in Sep 2024