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Hotel Andorra Palace

Property class: 3

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Photo gallery for Hotel Andorra Palace

A pool with multiple water features and seating areas. - Hotel Andorra Palace (Andorra la Vella)
A blurred interior of a restaurant with the name 'La Brasserie' visible on the window. - Hotel Andorra Palace (Andorra la Vella)
A hotel room with a bed, a desk, a chair, a TV, and curtains. - Hotel Andorra Palace (Andorra la Vella)
A street with a hotel named Andorra Palace Hotel, a store named Perfumeries, and a building with a sign for Prestig. - Hotel Andorra Palace (Andorra la Vella)
A terrace with lounge chairs, a stone wall, and a view of distant mountains and a town. - Hotel Andorra Palace (Andorra la Vella)
Near Pyrenees Andorra Shopping Centre and Caldea Spa, Hotel Andorra Palace provides a rooftop terrace, a coffee shop/cafe, and a playground. Treat yourself to a facial or a body treatment at the onsite spa. In addition to an arcade/game room and laundry facilities, guests can connect to free in-room WiFi, with speed of 25+ Mbps.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Twin Room

A hotel room with a bed, a desk, a chair, a television, a window with curtains, and a framed picture on the wall.

Standard Twin Room

8.6 out of 10
Excellent
(33 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

A hotel room with a bed, a desk, a chair, a TV, and curtains.

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Avenida Meritxell, a neighborhood in Andorra la Vella, is home to Hotel Andorra Palace. Golf Vall d'Ordino and Pitch & Putt El Torrent are local attractions and those in the mood for shopping can visit Pyrenees Andorra Shopping Centre and Illa Carlemany Shopping Center. Traveling with kids? Consider Palau de Gel, or check out an event or a game at Devk-Arena. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowshoeing and snowmobiling. Visit our Andorra la Vella travel guide
Map
Avinguda Merixtell, 58, Andorra la Vella, AD500

What's nearby

  • A mountainous landscape with a modern building complex and a train track.
    Pyrenees Andorra Shopping Centre
    2 min walk - 0.1 miles
  • A historic church with a bell tower, surrounded by lush greenery and a mountainous backdrop.
    Church of Saint Stephen
    5 min walk - 0.3 miles
  • A stone building with a statue of a man and a woman.
    Casa de la Vall
    8 min walk - 0.4 miles
  • Placa del Poble
    6 min walk - 0.4 miles
  • Caldea Spa
    12 min walk - 0.7 miles

Getting around

  • L'Hospitalet-pres-l'Andorre Station
    41 min drive
  • La Seu d'Urgell (LEU)
    49 min drive

Restaurants

  • Kram
    4 min walk
  • Coffee To Be Co.Be)
    7 min walk
  • L'Orri
    8 min walk
  • Buffet El Grill
    2 min walk
  • Pitaya Thaï Street Food
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Covered self parking on site (EUR 28 per night)

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: EUR 15 to 16 for adults and EUR 11 to 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Facials
  • Hot tub
  • Sauna
  • Spa open select days
  • Turkish bath

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 25-inch plasma TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.57 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 15 to 16 for adults, and EUR 11 to 12 for children
  • Covered self parking fee: EUR 28 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

The seasonal pool will be open from June to September
Pool access available from 10:00 AM to 1:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Hotel Andorra Palace have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool, and a children's pool. Pool access is from 10:00 AM–1:30 PM.

Is Hotel Andorra Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 28 per night.

What time is check-in at Hotel Andorra Palace?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Andorra Palace?

Check-out is at noon.

Where is Hotel Andorra Palace located?

Located in Avenida Meritxell, this family-friendly Andorra la Vella hotel is within a 15-minute walk of Pyrenees Andorra Shopping Centre and Caldea Spa. La Noblesse du Temps and Pont de Paris are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Andorra Palace Reviews

8.4

Very Good

8.6

Cleanliness

8.8

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 178 out of 407 reviews
Rating 8 - Good. 142 out of 407 reviews
Rating 6 - Okay. 59 out of 407 reviews
Rating 4 - Poor. 19 out of 407 reviews
Rating 2 - Terrible. 9 out of 407 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay , staff were very helpful, rooms were very clean
Stayed 4 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Well located near shopping and dining options. Hotel is quite dated but room was fine, would be nice if it had a kettle.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Very central, good value
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
A hotel in a great location and a clean and spacious room. Staff were friendly and helpful.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for tourists and the staff is friendly.
Stayed 6 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We love this hotel and accommodations !! Very convenient and great location , great and helpful staff, clean and cozy!! Great breakfast, love it ! See you next year 💋
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vey clean rooms, staff friendly, no breakfast tacked, mountain view magnificence.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Amenities
Great location and facilities
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Good location slightly dated hotel. Was clean and had a nice spa. Not surprising for this area, there was no kettle in the room and no where to get hot water from. We didn’t have breakfast as there were lots of local cafes nearby.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super nice staff. A bit older accommodations.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Nothing to dislike! Good location near shops and just a half mile walk from the main bus station.
Stayed 2 nights in Jun 2025
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not trustworthy. Avoid! The hotel claims to have parking. It does not. We had to park almost a km away, at 30 Euro/night. While checking in, the clerk saw my wife and demanded I pay extra - 125 Euro extra! - for a second person. To be clear, this was NOT for a local/city tax which many European hotels have to charge based on occupancy rather than per night. (the hotel had also already charged that) This was just a pure extra charge the hotel demanded per occupant, no justification, an unlike any other of a dozen+ hotels we've stayed at in Europe. They had me over a barrel. My credit card was already charged by Expedia for the original agreed-upon rate. My car was parked outside, on the sidewalk, almost certainly illegally, for 15 minutes by this point. So I protested, but paid their extra demand, even though it was outright scam-y. The location - walkable commercial area of la Vella, so excellent. The room itself - mostly good and comfortable. However, air conditioning could not sufficiently cool the room below about 76F (24C), despite this being in the Pyrenees and not terribly hot outside. Because of great location and room quality I won't give Andorra Palace only 1 star. However, there are plenty of other options nearby this location, ones which I'd presume are more honest, and recommend trying instead.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very friendly staff and good wellness/fitness facilities. Spacious room and bathroom. However, the rooms are outdated and the bed is very uncomfortable. The air conditioning was also very old and loud. Would not stay here again only because of the bed.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for money and excellent facilities

Great little hotel in the middle of Vella. Perfect base for a few days skiing with a hire car. Connected internally to the 4 star Mecure, you have the use of a lovely swimming pool, decent gym and sauna and a really good buffet breakfast. Such good value for money even if the decor is a little dated. Room was comfy and spotlessly clean. Would return 100% if visiting for a few days skiing and needing a good value, comfortable and located base.
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easter break in Andorra

We enjoyed our stay at Andorra Palace Hotel. Our room was cleaned every day - there were always fresh towels and soaps - excellent cleaning. Andorra Palace Hotel is well situated: close to all shops and restaurants, close to Parc Central and bus stops. The buffet breakfast is very good and there is plenty of choice of foods for everyone. We enjoyed using the Wellness facilities and had a swim/jacuzzi and steam room sessions daily. We also enjoyed having the Buffet evening meal (£19.90 per person) each evening. It is expensive to eat out at restaurants in Andorra so the buffet meal was a bargain! Would recommend this hotel
Stayed 5 nights in Apr 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort

Can be better

The room is boiling hot at all times, the central heating cannot be turned off. The staff were kind to explain the situation and helpful with our queries.
Stayed 4 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

OK for Basic Travel

Marc at the front desk was one of the nicest attendants I’ve come across in my travels. The hotel is a bit older, but that is part of being in Andorra. It could use some small updates though. The room was clean, though the duvet was in the closet which was a little confusing at first. Overall a fine experience.
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Disappointing stay – only good thing is the locati

The room looked very old, with uncomfortable pillows and mattress. There were no power outlets near the bed, which made things very inconvenient. Street noise was loud, and it was hard to sleep. No real facilities – even the gym opens only at 10am. Overall, the hotel feels outdated and poorly maintained. Only the location is worth mentioning.
Stayed 7 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the money

The hotel is decent and worth the money paid. It was located in a good spot downtown, a close walk to shopping and food. The Mercure hotel behind it is connected and offers the amenities like pool and gym (and access to parking). The room itself was quite spacious but the beds and pillows were a bit old, and the AC wasn’t consistent, which made nights unforseeable. The staff was pleasant but they let us know they couldn’t clean the room after 2 pm; we waited an hour for a toilet paper refill. Rooms were quiet. Overall, a nice place downtown on a budget.
Stayed 3 nights in Aug 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Too much noise

If you have trouble sleeping due to noise, this hotel is not the right choice. Our first room faced the street, and we were aware that the hotel was located in the city center, meaning there would be street noise. However, the air in our room was so bad that we had to open the window, but the noise was so loud that it was impossible to sleep. Eventually, late at night, when the street became quieter, we managed to get some rest. Additionally, the beds were incredibly poor—they creaked, and the mattress was simply uncomfortable. The next day, we requested a new room, and the staff kindly moved us to a room away from the street. This helped with the traffic noise, but now there was a constant noise from the ventilation system and water pipes. It was very easy to hear when toilets were flushed in other rooms. The bed in this room was a double bed, and it was so worn out that we rolled toward the middle. Once again, we requested a new room, which we received, but we were informed that it would be the last time. The beds in the new room were better since they were single beds and did not creak, but the noise from the ventilation and water pipes remained. The staff was friendly and helpful, but due to the condition of the hotel and the noise, we would never choose to stay here again.
Stayed 6 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to bring children
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel is in the heart of the shopping area. Parking was expensive. Man at reception was excellent.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness
Nice and helpful staff.
Stayed 2 nights in Feb 2026