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Hotel & Spa Hacienda Panoaya

3.5 star property
Travelers find tranquility at the onsite spa with rejuvenating massages, while the pool area and garden pathways offer peaceful spots to unwind outdoors

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Photo gallery for Hotel & Spa Hacienda Panoaya

Garden - Hotel & Spa Hacienda Panoaya (Amecameca)
A hotel with a pool, outdoor seating, and a boat. - Hotel & Spa Hacienda Panoaya (Amecameca)
Double Room | Balcony - Hotel & Spa Hacienda Panoaya (Amecameca)
A maze garden with hedges, a building in the background, and a clear sky. - Hotel & Spa Hacienda Panoaya (Amecameca)
Superior Suite | Down comforters, in-room safe, iron/ironing board, bed sheets - Hotel & Spa Hacienda Panoaya (Amecameca)
Hotel & Spa Hacienda Panoaya welcomes guests with a complimentary continental breakfast and daily manager's reception. The property features a spa for relaxation, both indoor and children's swimming pools, and sun loungers where visitors can enjoy comfortable sunbathing.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

A hotel room with a bed, a table with chairs, a view of a garden, and a window with curtains.

Standard Room

9.6 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room

A hotel room with two beds, a small table with a vase of flowers, and a view of a garden through a sliding glass door.

Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite

A modern hotel room with a flat-screen TV, a white shelving unit, a dining table with a vase of flowers, and a large window with a view of the outdoors.

Superior Suite

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Amecameca is home to Hotel & Spa Hacienda Panoaya. Looking to enjoy an event or a game while in town? See what's going on at Estadio Azteca. Visit our Amecameca travel guide
Map
Carr Federal México-Cuautla Km 58, Amecameca, MEX, 56900

What's nearby

  • A snow-capped mountain with clouds below.
    Iztaccíhuatl-Popocatépetl National Park
    52 min drive - 22.6 miles
  • Hacienda Panoaya
    2 min walk - 0.1 miles
  • Sacromonte National Park
    17 min walk - 0.9 miles
  • Paso de Cortes
    54 min drive - 23.5 miles
  • CICS National Polytechnic Institute
    61 min drive - 20.5 miles

Getting around

  • Benito Juarez International Airport (MEX)
    66 min drive

Restaurants

  • El Castillo De Los Venados
    1 min walk
  • Sabor a miel
    2 min drive
  • Crepawers
    2 min drive
  • Manarola Café
    19 min walk
  • El Asadero
    2 min drive

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 9:00 AM to 12:30 PM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Castillo de los Venados

Things to do

  • Archery
  • Children's pool
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool
  • Playground
  • Ropes course
  • Sauna
  • Ziplining

Family friendly

  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Full-service spa

  • Hot stone massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Free bottled water

More

  • Fireplace
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Hotel & Spa Hacienda Panoaya have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Hotel & Spa Hacienda Panoaya pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel & Spa Hacienda Panoaya?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Hotel & Spa Hacienda Panoaya?

Check-out is at noon.

Where is Hotel & Spa Hacienda Panoaya located?

Situated in Amecameca, this spa hotel is in the same region as Estadio Azteca and Zócalo.

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Reviews

Hotel & Spa Hacienda Panoaya Reviews

9.0

Wonderful

9.6

Cleanliness

8.8

Amenities

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 100 out of 160 reviews
Rating 8 - Good. 38 out of 160 reviews
Rating 6 - Okay. 15 out of 160 reviews
Rating 4 - Poor. 5 out of 160 reviews
Rating 2 - Terrible. 2 out of 160 reviews

Reviews

Verified

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious room! Great views! Lovely historic hacienda!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to bring kids!
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Kiara

Liked: Cleanliness, amenities, property conditions & facilities
From an American…,if you don’t speak Spanish this is not for you. Staff laughed at my son who wanted to do the zipline because he couldn’t understand them and for adults to make fun of a child is the reason they got a low rating. Property is huge and great for kids. Lemurs, tiger, petting zoo, ziplining, bike riding, archery, etc it will keep you busy! Lastly, if you’re a person of color you’ll experience some racism from locals and staff in Amecameca. Stay in tourists areas if you don’t want to see how locals live. It’s about an hour away from major airport anyway and the driving in Mexico is lawless.the women at front desk were helpful and spoke English and overall a good stay for the kids and they do keep the property and pools clean!
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a great view of Popocatépetl and Iztaccíhuatl and the staff were very friendly and helpful.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Isabel L. De

Liked: Amenities
I really enjoyed my stay a wonderful place
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. We always stay here when we are in the area. And now they have Capybaras!!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Jorge

👍
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Kerri

Liked: Cleanliness
Very clean and quiet. But, a few important things happened during our stay: 1. The door didn't lock. Front desk told me twice that they had fixed it so i climbed the stairs twice, both times the door opened with just a push again. Down the stairs to insist. It took maintenance 3 tries over a few hours to finally just change the lock entirely. (That included me having to climb the stairs with our luggage at least 3 times; one of the front desk men helped me two of those times thankfully). 2. The sides of the kiddie and adult pools are covered in algae. 3. The water in both pools was cold. My daughter kept shivering. I couldn't even last long in the water myself. I expected warm water due to their advertising "climatizado" but it was definitely not the case. Only the air in the covered pool was warm. No swimming for us. 😕 4. The TV didn't work until someone came to fix it. They said the box had disconnected itself.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Gloria Yuriria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó y disfrutmos mucho el lugar, la atención inmejorable Felicidades! Volvemos pronto
Stayed 1 night in Jul 2026
Verified

8/10 Good

Ricardo Garcia

Liked: Cleanliness, staff & service
La razón del viaje fue conocer al tigre, llegamos desde un dia antes, lo expresamos desde nuestra llegada y nadie nos dijo que ya no está hasta que llegamos a su área, fue realmente decepcionante. El baño de la habitación no tiene ventilación al exterior, es imposible usarlo sin afectar a toda la familia
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Dafne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, lo malo que no hay restaurante para cenar, pero me dieron el contacto de una cafetería que está masomenos. De todo lo demás muy bien, limpio, la alberca agradable, sin quejas.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Elisa Mendoza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para descansar en familia, la única observación como punto de mejora, el restaurante, entre semana no hay cenas y el menú forzoso es buffet. Pero en general hermoso lugar
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Rafael Eduardo Sousa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso hotel, vale la pena, para hacer algo diferente. Mi queja es la siguiente: las regaderas de las habitaciones demasiado pequeñas. Incluye el desayuno pero solo hay una opción y sobre quedas varios días eso aburre, deberían tener dos opciones. El parque cierra a las 5 y el restauya las 6. Después no hay nada que hacer, solo la alberca, deberían tener tipo mesas de pin pon, futbolito o así. Por todo lo demás, está excelente Lleven efectivo porque casi en nada aceptan pago con tarjeta
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar que me dió mucho más de lo que esperaba… es una relajación total en todos los sentidos. Tal vez lo único que le faltaría sería el tener la opción de cenas dentro del hotel, fuera de eso todo lo demás es un 10 de 10!
Stayed 3 nights in May 2026
Verified

8/10 Good

Laura Sinai

Liked: Staff & service, amenities, property conditions & facilities
Baño sucio, la TV no funcionaba.
Stayed 1 night in May 2026
Verified

6/10 Okay

Blanca Margarita

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El señor Sergio Tenorio, pésimo trato por teléfono, NO TIENE NI LA MENOR IDEA DE COMO RESPONDER AL CLIENTE
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal es excelente. A algunas habitaciones les hace falta un poco de mantenimiento, tuvieron que movernos a otra habitación porque a la que originalmente nos dieron se le filtraba el agua de la lluvia por la ventana.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

ALICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No la utilice pero se veían las dos albercas muy limpias y techadas
Alimentación a los venados
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Lenica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La limpieza de todo el lugar es notable, el personal es muy amable y atento. El.parque es muy atractivo para los niños ya que hay muchas actividades, el hospedaje es un plus ya que te permite descansar en el mismo lugar.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lorena Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Con todas las actividades que hay en la hacienda no tuvimos tiempo de ir a la alberca. Sin embargo nos gustó mucho vivir está experiencia.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Dayton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo súper bien
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Iván

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones son muy amplias para realizar cualquier actividad, tanto en familia como de manera individual. Las habitaciones amplias, y las vistas inmejorables.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Todo hacerca de este lugar fue excelente!
Stayed 1 night in Feb 2026
Verified

4/10 Poor

JAIME

Habitación sumamente austera, cafetería cerrada, alberca fuera de servicio, desayunos muy tarde
Stayed 1 night in Feb 2026