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Hotel & Spa Hacienda Panoaya

Property class: 3.5

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Photo gallery for Hotel & Spa Hacienda Panoaya

A resort with a large swimming pool, tennis courts, and a mountain backdrop. - Hotel & Spa Hacienda Panoaya (Amecameca)
A hotel room with a bed, a view of mountains, and a balcony with chairs. - Hotel & Spa Hacienda Panoaya (Amecameca)
A maze garden with hedges, a building in the background, and a clear sky. - Hotel & Spa Hacienda Panoaya (Amecameca)
A hotel with a pool, outdoor seating, and a boat. - Hotel & Spa Hacienda Panoaya (Amecameca)
A hotel room with a bed, a chair, a small table, and a window with a view of trees. - Hotel & Spa Hacienda Panoaya (Amecameca)
Free continental breakfast, a free daily manager's reception, and a garden are just a few of the amenities provided at Hotel & Spa Hacienda Panoaya. Active travelers can enjoy ziplining, archery, and horseback riding at this hotel. Treat yourself to a Swedish massage at the onsite spa. The on-site restaurant, Castillo de los Venados, offers breakfast and brunch. Enjoy onsite activities like ecotours and hiking/biking. In addition to a playground and a sauna, guests can connect to free WiFi in public areas.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Restaurant
  • Housekeeping

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

A hotel room with a bed, a table with chairs, a view of a garden, and a window with curtains.

Standard Room

9.6 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room

A hotel room with two beds, a small table with a vase of flowers, and a view of a garden through a sliding glass door.

Double Room

8.8 out of 10
Excellent
(5 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite

A modern hotel room with a flat-screen TV, a white shelving unit, a dining table with a vase of flowers, and a large window with a view of the outdoors.

Superior Suite

8.0 out of 10
Very good
(2 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Amecameca is home to Hotel & Spa Hacienda Panoaya. Looking to enjoy an event or a game while in town? See what's going on at Estadio Azteca. Visit our Amecameca travel guide
Map
Carr Federal México-Cuautla Km 58, Amecameca, MEX, 56900

What's nearby

  • A snow-capped mountain with a plume of smoke rising from its peak.
    Iztaccíhuatl-Popocatépetl National Park
    52 min drive - 22.6 miles
  • Hacienda Panoaya
    2 min walk - 0.1 miles
  • Sacromonte National Park
    17 min walk - 0.9 miles
  • Church of Juchitepec
    34 min drive - 10.0 miles
  • Paso de Cortes
    54 min drive - 23.5 miles

Getting around

  • Benito Juarez International Airport (MEX)
    66 min drive

Restaurants

  • El Castillo De Los Venados
    1 min walk
  • Oscar López Taller Gastronoco
    2 min drive
  • Sacromonte Restaurante Buffet
    2 min drive
  • Venta De Cecina El Guero
    3 min drive
  • Tacos "El Cuñado
    2 min drive

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 9:00 AM to 12:30 PM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Castillo de los Venados

Things to do

  • Archery
  • Children's pool
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool
  • Playground
  • Ropes course
  • Sauna
  • Ziplining

Family friendly

  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Full-service spa

  • Hot stone massages
  • Swedish massages

Accessibility

  • No elevator

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Down comforter

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Free bottled water

More

  • Fireplace
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Hotel & Spa Hacienda Panoaya have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 8:00 AM–8:00 PM.

Is Hotel & Spa Hacienda Panoaya pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel & Spa Hacienda Panoaya?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Hotel & Spa Hacienda Panoaya?

Check-out is at noon.

Where is Hotel & Spa Hacienda Panoaya located?

Situated in Amecameca, this spa hotel is in the same region as Estadio Azteca and Zócalo.

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Reviews

Hotel & Spa Hacienda Panoaya Reviews

9.0

Wonderful

9.6

Cleanliness

9.0

Amenities

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 112 out of 176 reviews
Rating 8 - Good. 40 out of 176 reviews
Rating 6 - Okay. 16 out of 176 reviews
Rating 4 - Poor. 5 out of 176 reviews
Rating 2 - Terrible. 3 out of 176 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a gorgeous view of the estate, the buffet was absolutely delicious, the Sor Juana museum and tour guide were so informative and friendly, and the price is so so so reasonable for everything the Hacienda offers
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious room! Great views! Lovely historic hacienda!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was place was such a gem.super comfortable and my young kids had so much fun. The restaurant attached has really good food and im not ge really a fan of buffets or Mexican food but wow.hobestly, really good. Only thing very important to know is the rooms do not have any A/C or fans. The weather was very cool in the evenings so eventually we were confortable enough to sleep but with the small window that opened and no fan to at least help circulate thats was tough for a fmaily that tends to run hot and kids that tend to overheat. Again, with our timing, it was all ok. But it would have been good to lnow and if it was during a hotter time we may not have fared so well. All in all though totally worth it and will definitely be back.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to bring kids!
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a great view of Popocatépetl and Iztaccíhuatl and the staff were very friendly and helpful.
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
From an American…,if you don’t speak Spanish this is not for you. Staff laughed at my son who wanted to do the zipline because he couldn’t understand them and for adults to make fun of a child is the reason they got a low rating. Property is huge and great for kids. Lemurs, tiger, petting zoo, ziplining, bike riding, archery, etc it will keep you busy! Lastly, if you’re a person of color you’ll experience some racism from locals and staff in Amecameca. Stay in tourists areas if you don’t want to see how locals live. It’s about an hour away from major airport anyway and the driving in Mexico is lawless.the women at front desk were helpful and spoke English and overall a good stay for the kids and they do keep the property and pools clean!
Stayed 9 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Amenities
I really enjoyed my stay a wonderful place
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property. We always stay here when we are in the area. And now they have Capybaras!!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

👍
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, each room has a view of the volcano. However, this means the one window receives direct sunlight most of the day, and with just one small part of the window actually able to be opened, it gets very hot in the room. We also could not leave this window open at night due to the bonfire lit right outside. And there is no fan. So we had a miserable night’s sleep. Again, the location made it worth it, but I’m glad we only stayed one night.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness
Very clean and quiet. But, a few important things happened during our stay: 1. The door didn't lock. Front desk told me twice that they had fixed it so i climbed the stairs twice, both times the door opened with just a push again. Down the stairs to insist. It took maintenance 3 tries over a few hours to finally just change the lock entirely. (That included me having to climb the stairs with our luggage at least 3 times; one of the front desk men helped me two of those times thankfully). 2. The sides of the kiddie and adult pools are covered in algae. 3. The water in both pools was cold. My daughter kept shivering. I couldn't even last long in the water myself. I expected warm water due to their advertising "climatizado" but it was definitely not the case. Only the air in the covered pool was warm. No swimming for us. 😕 4. The TV didn't work until someone came to fix it. They said the box had disconnected itself.
Stayed 1 night in May 2023
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Teníamos una filtración de agua en la chimenea, por lo que había un charcote fuimos a pedir que nos cambiarán la habitación y el hotel estaba lleno, la solución de ellos fue poner una jerga y estarla exprimiendo. Es la segunda ves que nos hospedamos ahí, y la verdad pésima habitación 44 nos tocó, no había donde conectar nada, la tele super chiquita, y no llegaba el internet. Yo ya no me volvería a quedar en el hotel, el parque cierra a las 5 y luego no hay nada que hacer, es bastante aburrido, no vale la pena pagar. Mejor de ida y vuelta. Deberían darles unos cursos de atención al cliente a todo su personal de recepción, les hace muchísima falta.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia fue muy buena y el personal muy atento
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy tranquilo y muy familiar.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

El acceso al museo excelente
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está excelente! Nos encantó la experiencia y la vamos a repetir.
Stayed 2 nights in Aug 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
No sentimos que la recepción fuera muy atenta. Cuéntame con piscina pero con costo adicional En el restaurante la comida estaba pasada de sal Sin embargó los meseras eran may amantes y atentos
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, cozy rooms and preferred entrance to the park.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente, curiosamente mi unico comentario es para la recepción las chicas que me recibieron antes de hacer el check in les pedi de de davor me permitieran entrar antes a la habitacion para asearnos pues teniamos cita en el SPA, fueron poco empaticas y cortantes, al fianal otro staff nos dio el acceso (early check in) unos minutos antes lo cual agradezco. De ahi en fuera todo excelente. Por cierto he llamado para comunicarme con Estefania y Abgelica del SPA, sin poder conseguirlo, para hacerles llegar una propina. Supongo que tendre que regresar para darselas personalmente.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes citas hacia los Volcanes. Lleven su traje de baño, la alberca es templada y techada. Aprovechen un día para las actividades de la Hacienda: museos, visitas a animales, dar de comer a ellos.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy comoda estancia, agradable.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó y disfrutmos mucho el lugar, la atención inmejorable Felicidades! Volvemos pronto
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
La razón del viaje fue conocer al tigre, llegamos desde un dia antes, lo expresamos desde nuestra llegada y nadie nos dijo que ya no está hasta que llegamos a su área, fue realmente decepcionante. El baño de la habitación no tiene ventilación al exterior, es imposible usarlo sin afectar a toda la familia
Stayed 2 nights in Jun 2026