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The Ritz-Carlton, Almaty

5.0 star property
Luxury hotel with 2 restaurants connected to the convention center in Almaty

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Photo gallery for The Ritz-Carlton, Almaty

View from property
LED TV, DVD player, iPod dock, pay movies
Meeting facility
View from property
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Pet friendly
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View | Living room | LED TV, DVD player, iPod dock, pay movies

Junior Suite, 1 King Bed, Non Smoking, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • City view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Mountain View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • Mountain view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Mountain View

Executive Suite, 1 Bedroom, Non Smoking, Mountain View | Living room | LED TV, DVD player, iPod dock, pay movies

Executive Suite, 1 Bedroom, Non Smoking, Mountain View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • Mountain view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, Mountain View

Frette Italian sheets, premium bedding, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • Mountain view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking

Grand Suite, 1 Bedroom, Non Smoking | Living room | LED TV, DVD player, iPod dock, pay movies

Grand Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dining table
  • City view
  • 115 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Panoramic Room, 1 King Bed, Non Smoking, Corner (View)

Panoramic Room, 1 King Bed, Non Smoking, Corner (View) | Frette Italian sheets, premium bedding, minibar, in-room safe

Panoramic Room, 1 King Bed, Non Smoking, Corner (View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • Mountain view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Mountain View

Frette Italian sheets, premium bedding, minibar, in-room safe

Deluxe Room, 2 Double Beds, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • Mountain view
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Frette Italian sheets, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, Mountain View

Frette Italian sheets, premium bedding, minibar, in-room safe

Club Room, 2 Double Beds, Non Smoking, Mountain View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • Mountain view
  • 40 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Elite Room, 2 Double Beds, Non Smoking, Corner

Frette Italian sheets, premium bedding, minibar, in-room safe

Elite Room, 2 Double Beds, Non Smoking, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • Mountain view
  • 46 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior

InterContinental Almaty by IHG

  • Pool
  • Spa
  • Kids pool
  • Parking included
8.8 out of 10, Excellent, 97 reviews
InterContinental Almaty by IHG

About the neighborhood

Map
Esentai Tower, 77/7 Al Farabi Avenue, Almaty, 050040

What's nearby

  • Almaty Central Stadium - 3 min drive - 1.9 miles
  • Almaty Opera House - 4 min drive - 2.7 miles
  • Zenkov Cathedral - 5 min drive - 3.4 miles
  • Almaty Tower - 6 min drive - 3.1 miles
  • Panfilov Park - 7 min drive - 4.1 miles

Getting around

  • Almaly - 13 min drive
  • Almaty Station - 21 min drive
  • Almaty (ALA-Almaty Intl.) - 32 min drive

Restaurants

  • ‪J.Z. Peking Duck - ‬15 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Sky Lobby Bar & Lounge - ‬5 min walk
  • ‪Fellini Grill Pasta Bar - ‬4 min walk
  • ‪Мамамия - ‬4 min walk

About this property

The Ritz-Carlton, Almaty

Luxury boutique hotel near Almaty Opera House
Located close to Almaty Central Stadium and National Museum of Kazakhstan, The Ritz-Carlton, Almaty provides a terrace, an art gallery on site, and a shopping mall on site. Treat yourself to a sports massage, a body wrap, or reflexology at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Mediterranean cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Swimming pool with sun loungers
  • Free self parking, plus valet parking (surcharge)
  • Limo/town car service, full breakfast (surcharge), and an indoor pool
  • A water dispenser, luggage storage, and smoke-free premises
Room features
All 145 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like heated floors and laptop-friendly workspaces.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and separate tubs/showers
  • LED TVs with premium channels and DVD players
  • Wardrobes/closets, heated floors, and separate sitting areas

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, French, German, Hindi, Korean, Portuguese, Russian, Spanish, Turkish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (KZT 5,000 per stay)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; KZT 25,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Chocolate Shop
  • Seven
  • Sky Bar and Lounge
  • Terrace 77
  • Vista

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping mall
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • DVD player
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (10,330 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Telescope
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 38 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • LED TV with premium digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heated floor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of KZT 50400 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Up to 22 lbs per pet
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for KZT 15000 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately KZT 25500 per person
  • Valet parking fee: KZT 5000 per stay
  • Pet fee: KZT 50400 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 15000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Almaty Ritz-carlton
Ritz-carlton Almaty
Ritz-carlton Hotel Almaty
Ritz-Carlton Almaty Hotel
The Ritz carlton Almaty
The Ritz-Carlton, Almaty Hotel
The Ritz-Carlton, Almaty Almaty
The Ritz-Carlton, Almaty Hotel Almaty

Frequently asked questions

Does The Ritz-Carlton, Almaty have a pool?

Yes, this property has an indoor pool.

Is The Ritz-Carlton, Almaty pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 22 lbs per pet. There's a fee of KZT 50400 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Ritz-Carlton, Almaty?

Self parking is free at this property; nearby parking is also free.

What time is check-in at The Ritz-Carlton, Almaty?

Check-in start time: 3 PM; Check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Ritz-Carlton, Almaty?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is The Ritz-Carlton, Almaty located?

Located in Bostandyk District, this luxury hotel is within 3 mi (5 km) of National Museum of Kazakhstan, Almaty Central Stadium, and Almaty Opera House. Zenkov Cathedral and Almaty Tower are also within 6 mi (10 km).

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The Ritz-Carlton, Almaty Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 63 out of 76 reviews
Rating 8 - Good. 9 out of 76 reviews
Rating 6 - Okay. 3 out of 76 reviews
Rating 4 - Poor. 1 out of 76 reviews
Rating 2 - Terrible. 0 out of 76 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10

Very nice hotel with excellent staff! The rooms are nice but starting to show their age. Breakfast buffet is great but the restaurants could be better ( for the $ ).
Stayed 1 night in Sep 2024

10/10

Simply the best option there.
Stayed 5 nights in Aug 2022

8/10

Quiet
Stayed 4 nights in Sep 2024

10/10

If you’re searching for a hotel to stay in Almaty but you’re put off by the room rates at the Ritz-Carlton, my advice is get a temporary second job to increase your budget because this hotel, their staff and the facilities are worth every penny of the cost. The staff are second to none in their attention to detail, their anticipation of your requirements and going the extra mile to make your stay not just good but verging on the magical! The management deserve an accolade for achieving such a high standard of service from every member of staff in all departments of this hotel. Bravissimo!
Stayed 2 nights in Aug 2024

10/10

Stayed 3 nights in Nov 2024

10/10

Stayed 3 nights in Nov 2024

10/10

Stayed 1 night in Nov 2024

10/10

Stayed 4 nights in Nov 2024

10/10

Stayed 2 nights in Oct 2024

10/10

Stayed 2 nights in Aug 2024

10/10

Stayed 3 nights in Jul 2024

10/10

Herşey için teşekkürler
Stayed 3 nights in May 2024

10/10

الموقع ممتاز على بعد امتار من مول Esentai وستار بكس وهناك كافيهات ومطاعم راقية وممتازة والغرف نظيفة جدا والطاقم معاملتهم ممتازة وشرحين والكل يحاول يساعد
Stayed 3 nights in May 2022

10/10

A very comfortable stay I had, the view and amenities in the hotel were great. Stuff was just incredible. Price was a bit higher.
Stayed 2 nights in Apr 2022

10/10

Stayed 1 night in Dec 2021

10/10

Stayed 1 night in Aug 2021

8/10

Stayed 4 nights in Feb 2021

8/10

Nice hotel. Most rooms are with an incredible view. Breakfast was varied.
Stayed 1 night in Feb 2020

10/10

Stayed 1 night in Feb 2020

6/10

inconvenient location away from the city, chose as looked close"er" to Shymbulak but not much difference at the end of the day. Concierge gave us wrong information on several occasions, room cleaning needed reminding.
Stayed 5 nights in Dec 2019

8/10

The hotel is beautiful with a useful car park. Do remember to make sure that you go all the way up to the 30th floor to find the reception. Breakfast is on the 30th floor and then the rooms are situated below that. There are beautiful views of the mountains from all windows. Reception is stunning with plenty of seating.
Stayed 1 night in Dec 2019

10/10

Stayed 1 night in Oct 2019

10/10

It was an excellent experience. From the services to the food and the views.
Stayed 1 night in Sep 2019

10/10

Stayed 3 nights in Sep 2019

10/10

Stayed 1 night in Aug 2019