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Rixos Almaty Hotel

5.0 star property
Luxury hotel with a full-service spa and a health club

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Photo gallery for Rixos Almaty Hotel

Bar (on property)
Front of property - evening/night
Indoor pool
Exterior
Premium bedding, down comforters, minibar, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Gym
  • Breakfast available
  • Free WiFi
  • Parking included

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Executive Suite

Premium bedding, down comforters, minibar, in-room safe

Executive Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • Park view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, down comforters, minibar, in-room safe

Presidential Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • Park view
  • 32 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • Park view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 2 Twin Beds

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • Park view
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Superior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • Park view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • Park view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Twin Beds

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Pillow menu
  • City view
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
506/99 Seifullina Ave, Almaty, 050012

What's nearby

  • Almaty Opera House - 12 min walk - 0.7 miles
  • Zenkov Cathedral - 16 min walk - 0.9 miles
  • MEGA Park - 2 min drive - 1.2 miles
  • Panfilov Park - 3 min drive - 1.7 miles
  • Dostyk Plaza - 3 min drive - 1.9 miles

Getting around

  • Almaty Station - 12 min drive
  • Almaly - 15 min walk
  • Almaty (ALA-Almaty Intl.) - 32 min drive

Restaurants

  • ‪&Milk Coffee - ‬7 min walk
  • ‪Ciao Pizza - ‬8 min walk
  • ‪Navat Чайхана - ‬2 min walk
  • ‪Giginova - ‬9 min walk
  • ‪Напитки: The Bar - ‬7 min walk

About this property

Rixos Almaty Hotel

Luxury family-friendly hotel located in Almaly District
Take advantage of a terrace, a coffee shop/cafe, and a garden at Rixos Almaty Hotel. Indulge in a massage, a manicure/pedicure, and aromatherapy at Rixos Spa, the onsite spa. The on-site restaurant, Brasserie, offers breakfast, brunch, lunch, and dinner. Fitness classes are offered at the health club; the property also has a hair salon, dry cleaning/laundry services, and a bar. Free in-room WiFi is available to all guests, along with a business center and a steam room.
Other perks at this hotel include:
  • An indoor pool and a children's pool
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and extended parking
  • A porter/bellhop, a banquet hall, and a front-desk safe
Room features
All 237 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like heated floors and pillow menus.
More amenities include:
  • Heating and ceiling fans
  • Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge)
  • Heated floors, rainfall showers, and deep soaking tubs
  • 43-inch HDTVs with satellite channels
  • Balconies, heated floors, and separate sitting areas

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; KZT 8,000 for adults and KZT 8,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Brasserie

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 9 meeting rooms
  • Business center
  • Computer station
  • Conference center (1,478 square feet of space)

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Heated floor
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 7000.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 8000 for adults and KZT 8000 for children
  • Airport shuttle fee: KZT 14000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 7000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Almaty hotel Rixos
Almaty Rixos
Almaty Rixos hotel
hotel Rixos Almaty
Rixos Almaty
Rixos Almaty hotel
Rixos hotel Almaty
Rixos Almaty Hotel Almaty
Rixos Almaty Hotel Hotel
Rixos Almaty Hotel Almaty
Rixos Almaty Hotel Hotel Almaty

Frequently asked questions

Does Rixos Almaty Hotel have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Rixos Almaty Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Rixos Almaty Hotel?

Self parking is free at this property.

What time is check-in at Rixos Almaty Hotel?

Check-in begins at 2:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Rixos Almaty Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Rixos Almaty Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 14000 per vehicle applies.

Where is Rixos Almaty Hotel located?

This family-friendly Almaty hotel is located in the business district, within a 15-minute walk of Almaty Opera House, Nedelka Park, and St Nicholas Cathedral. Lermontov Russian Drama Theatre and Zenkov Cathedral are also within 1 mi (2 km). Almaly is 15 minutes by foot.

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Rixos Almaty Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 92 out of 161 reviews
Rating 8 - Good. 45 out of 161 reviews
Rating 6 - Okay. 15 out of 161 reviews
Rating 4 - Poor. 5 out of 161 reviews
Rating 2 - Terrible. 4 out of 161 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jayshan

Disliked: Cleanliness, staff & service, property conditions & facilities
What a bizarre experience.
Stayed 5 nights in Apr 2025

8/10 Good

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy our stay!
Stayed 3 nights in Aug 2024

10/10 Excellent

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a very convenient location, will definitely stay there again
Stayed 2 nights in Sep 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and professional. The condition of the property and rooms was excellent. We also really enjoyed the quality and selection of the breakfast. I would stay here again.
Stayed 4 nights in Feb 2024

10/10 Excellent

Archishmat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is absolutely stunning! The hotel has great room service, spacious rooms, easy to walk to popular locations from, and a very good stay in general. The staff was exemplary.
Stayed 4 nights in May 2024

8/10 Good

Nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms require renovation but overall it’s a good option in a comfortable location
Stayed 5 nights in Feb 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice, bookending a week-long hiking trip in SE Kazakhstan. A new, fully appointed hotel-a little further from the city center than the big Soviet-era hotels, but still within easy walking distance from most major city attractions. Hotel was very accommodating for me around very early arrival and very late departure times.
Stayed 2 nights in Sep 2023

4/10 Poor

nicola

Disliked: Amenities, property conditions & facilities
I don't understand why they charge the amount they do for a night. The hotel rooms are old, smelling, towels look like a floor cloth. Bed linen is so cheap. Staff is just ok. 400 euros per night for this? Disappointed
Stayed 2 nights in Sep 2024

8/10 Good

richard

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very secure. The pool area was really nice. There was an annoying computer Ordered room service several times and it was also really good. Taxis in and out of the property was very easy.
Stayed 13 nights in Oct 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Check in only at 2.00 pm Long waiting time Rooms old. Need refreshment
Stayed 1 night in Jul 2023

10/10 Excellent

Bashir

Liked: Staff & service, property conditions & facilities
Good

10/10 Excellent

Neelesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located within walking distance (20 min) or a short taxi ride from The Baluan Sholak Palace of Culture and Sport. Excellent breakfast buffet every morning. Thanks to the staff at reception for helping book a last minute taxi to the airport early in the morning which arrived in no time. Recommend using their pick up service too. Best to have them give passengers arriving 30 extra minutes to deal with luggage, immigration.

2/10 Terrible

Harry

Disliked: Cleanliness, room comfort

Severe food poisoning from breakfast

I got severe food poisoning from breakfast. The food was Luke warm rather than hot (chicken, sausages etc) I suggest that the hotel focuses on ensuring the food temperatures are correct as I was severely ill from this
Stayed 3 nights in Sep 2023

2/10 Terrible

Lance

Liked: Cleanliness, room comfort
Disliked: Staff & service

Terrible Stay

I’ve stayed many times at the Rixos and this was by far the worst stay. I’ll start with the positive which was the Spa. The negatives 5 emails and 2 phone calls to arrange airport pickup. Arrived at 18.00 to be told the room was not ready. Ordered room service. After 90 minutes it didn’t arrive so I cancelled. No towels left after housekeeping. Had to go and find the housekeeping staff to get staff. Requested hotel car to the airport only to be told they had none available and offered no alternative. For a 5 star hotel this is completely unacceptable.
Stayed 5 nights in Dec 2022

6/10 Okay

RITCHIE

Disliked: Cleanliness
This hotel is 5 stars in name only. The hard product and service are 3 stars at best. While the lobby is opulent, the standard rooms are dated and in dire need of a remodel. The room assigned to me had stained carpets. The mattress was too firm, and the top bed sheet had small holes on it. Upon arrival at 4:00AM, no one from the bell desk staff offered to assist me with my luggage even though there were several of them just milling around by the entrance. If you order room service, you had to pay for your items at the time of delivery (no room charge!). On a positive note, my orders were delivered to me exactly within 30 minutes as promised. The friendliness and professionalism of the staff were inconsistent. Some were outstanding and others did not want to be bothered.
Stayed 5 nights in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Unaccommodating

I arrived very early, due to early flights. They weren't at all accommodating. I tried to explain that I spent 30+ hours in airplanes and airports, and needed rest very badly. They said they had room available but couldn't let me check in until the official check in time. I get it when they are fully booked, but that wasn't the case. If you're in the hospitality business, it's often appreciated by customers when the hotel is more welcoming and accommodating, especially a highly-rated hotel. I spent 5 hours in the lobby, waiting. Unacceptable!! I travel a lot, and in most cases when my flights arrive early, hotels don't make me wait and feed me their "policy" excuse. They just accommodate. I didn't get a warm welcome at Rixos.
Stayed 6 nights in Dec 2022

8/10 Good

Zied

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Felix

Stayed 3 nights in Dec 2024

10/10 Excellent

Jacqueline

Stayed 4 nights in Nov 2024

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

MOHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

nilgün

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

4/10 Poor

Nicola

Stayed 1 night in Sep 2024

8/10 Good

Hakan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

Gonchigsumlaa

Stayed 5 nights in Jul 2024