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Mercure Almaty City Center

4.0 star property
Eco-certified hotel with 2 restaurants and a full-service spa

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Photo gallery for Mercure Almaty City Center

Turkish bath, massages
Lobby lounge
Privilege King Suite with Sofa | Premium bedding, free minibar items, in-room safe, desk
Exterior
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Breakfast available
  • Bar
  • Spa
  • Gym
  • Parking included

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege King Suite with Sofa

Privilege King Suite with Sofa | Premium bedding, free minibar items, in-room safe, desk

Privilege King Suite with Sofa

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Double Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege Room with 1 Double Bed

Premium bedding, free minibar items, in-room safe, desk

Privilege Room with 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, free minibar items, in-room safe, desk

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Minibar (some free items)
LED TV
Pillow menu
  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Map
53 Abylai Khan Avenue, Almaty, 50004

What's nearby

  • MEGA Park - 10 min walk - 0.6 miles
  • Zenkov Cathedral - 14 min walk - 0.8 miles
  • Panfilov Park - 19 min walk - 1.0 mile
  • Almaty Opera House - 3 min drive - 1.5 miles
  • Dostyk Plaza - 5 min drive - 2.7 miles

Getting around

  • Almaty Station - 12 min walk
  • Almaly - 20 min walk
  • Almaty (ALA-Almaty Intl.) - 30 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Wendy’s - ‬5 min walk
  • ‪Degirmen - ‬4 min walk
  • ‪Sandyq - ‬3 min walk
  • ‪City - ‬4 min walk

About this property

Mercure Almaty City Center

Upscale eco-certified hotel located in Almaly District
A hair salon, a library, and laundry facilities are just a few of the amenities provided at Mercure Almaty City Center. Treat yourself to a massage at the onsite spa. Be sure to enjoy lunch, dinner, and international cuisine at the two on-site restaurants. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, babysitting (surcharge), and a water dispenser
Room features
All 117 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and air conditioning.
Other conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, bathtubs, and bidets
  • 42-inch LED TVs with digital channels
  • Coffee/tea makers, fans, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 7,600 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Barkhan
  • Gourdet

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Bidet
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Fan
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KZT 7600 per person
  • Airport shuttle fee: KZT 10000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mercure Almaty City Center Hotel
Mercure Almaty City Center
Mercure Almaty City Center Hotel
Mercure Almaty City Center Almaty
Mercure Almaty City Center Hotel Almaty

Frequently asked questions

Is Mercure Almaty City Center pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Almaty City Center?

Self parking is free at this property.

What time is check-in at Mercure Almaty City Center?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Mercure Almaty City Center?

Check-out is at noon.

Does Mercure Almaty City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 10000 per vehicle applies.

Where is Mercure Almaty City Center located?

Located in Almaly District, this spa hotel is within 1 mi (2 km) of Gabit Musrepov Kazakh Theatre for Children and Youth, MEGA Park, and Zenkov Cathedral. Hippodrome and 28 Panfilov Heroes Memorial Park are also within 1 mi (2 km). Almaty Station is 12 minutes by foot and Almaly is 20 minutes.

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Mercure Almaty City Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 52 out of 76 reviews
Rating 8 - Good. 18 out of 76 reviews
Rating 6 - Okay. 2 out of 76 reviews
Rating 4 - Poor. 2 out of 76 reviews
Rating 2 - Terrible. 2 out of 76 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10

Very friendly staff, great room, fantastic breakfast.
Stayed 1 night in Sep 2024

8/10

The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Stayed 1 night in Nov 2024

2/10

I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Stayed 5 nights in Jan 2023

10/10

Stayed 2 nights in Jan 2025

10/10

Stayed 3 nights in Sep 2024

10/10

Stayed 1 night in May 2024

10/10

Stayed 2 nights in Mar 2024

8/10

Macht alles einen neuen Eindruck. Nachteile waren lediglich: kaum noch Wasserdruck wenn man wirklich warm duschen möchte, Klimaanlage war im März bei 22 grad draußen nicht anzuschalten was im Zimmer 28 grad mit sich brachte, Bar in der Lobby unverhältnismäßig teuer für das preislevel in der Stadt, Beispiel 1 lokal Bier 7,90 EUR
Stayed 4 nights in Mar 2024

10/10

Stayed 3 nights in Mar 2024

8/10

Stayed 1 night in Sep 2022

8/10

Stayed 1 night in Sep 2022

10/10

Stayed 3 nights in Sep 2022

10/10

Stayed 3 nights in Mar 2022

8/10

Stayed 3 nights in Mar 2022

10/10

Stayed 1 night in Jan 2022

8/10

We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Stayed 3 nights in Jun 2021

8/10

Stayed 2 nights in Nov 2021

10/10

Stayed 2 nights in Nov 2021

4/10

Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
Stayed 1 night in Oct 2021

2/10

Stayed 1 night in Jun 2021

10/10

Отличный отель и очень отзывчивый персонал. У ребёнка был день рождения, его поздравили тортиком, нам продлили проживание до 16.00 бесплатно и предоставили бесплатный завтрак сыну. Спасибо отелю
Stayed 1 night in Mar 2021

10/10

Temiz bir otel, merkeze de yakın.
Stayed 3 nights in Feb 2021

10/10

I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure
Stayed 2 nights in Oct 2020

10/10

Stayed 2 nights in Oct 2020

10/10

Amazing service from front-desk - Mr. DAMIR has been utmost professional and has helped us with advice and many other things. Comfortable lobby and location close to the walking promenade in Almaty. Good room-service
Stayed 1 night in Oct 2020