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Grand Hotel Tien Shan

4.0 star property
Hotel in Almaty with 2 indoor pools and a full-service spa

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Photo gallery for Grand Hotel Tien Shan

Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
View from property
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Lobby lounge
Premium Double Room | Premium bedding, minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking included

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Single Room

100-cm Smart TV with satellite channels

Standard Single Room

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
  • 22 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room | Living area | 100-cm Smart TV with satellite channels

Superior Double Room

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Bidet
Bathrobes
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room | Premium bedding, minibar, in-room safe, desk

Premium Double Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Bathrobes
Bidet
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Bidet
Bathrobes
  • 38 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 Twin Bed

View all photos for Luxury Suite

Luxury Suite | Living area | 100-cm Smart TV with satellite channels

Luxury Suite

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Separate bedroom
Bidet
Bathrobes
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Twin Room

100-cm Smart TV with satellite channels

Superior Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Bathrobes
Hair dryer
  • 34 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Twin Room

Premium Twin Room | Premium bedding, minibar, in-room safe, desk

Premium Twin Room

Highlights

Air conditioning
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Private bathroom
Bathrobes
Hair dryer
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
115 Bogenbay Batyr Street, Almaty, 050000

What's nearby

  • Zenkov Cathedral - 5 min walk - 0.3 miles
  • Almaty Opera House - 7 min walk - 0.4 miles
  • Panfilov Park - 9 min walk - 0.5 miles
  • Dostyk Plaza - 3 min drive - 1.7 miles
  • MEGA Park - 3 min drive - 1.7 miles

Getting around

  • Almaly - 6 min walk
  • Almaty Station - 10 min drive
  • Almaty (ALA-Almaty Intl.) - 27 min drive

Restaurants

  • ‪Цугцванг - ‬4 min walk
  • ‪Огонёк - ‬5 min walk
  • ‪Harat's Pub - ‬5 min walk
  • ‪William Lawson's 13 - ‬5 min walk
  • ‪Coffeedelia - ‬6 min walk

About this property

Grand Hotel Tien Shan

Upscale hotel located in Medeu District
At Grand Hotel Tien Shan, you can look forward to a free breakfast buffet, shopping on site, and a coffee shop/cafe. Treat yourself to a hot stone massage, hydrotherapy, or aromatherapy at Bali, the onsite spa. The on-site international cuisine restaurant, Restaurant Nauryz, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
Other perks include:
  • 2 indoor pools with sun loungers
  • Free self parking
  • Limo/town car service, massage treatment rooms, and a front-desk safe
  • Coffee/tea in the lobby, laundry services, and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 78 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Free toiletries and hair dryers
  • 100-cm Smart TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cigar Club
  • Kezdesu
  • L Fame Lounge and Leisure
  • Restaurant Nauryz

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (9,555 square feet of space)
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Sauna
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • Area rugs in room
  • No elevator

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 100-cm smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 percent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 15 to July 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 10000.0 per day
Cribs (infant beds) are available for KZT 5000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: 100 percent of room rate (subject to availability)
  • Crib (infant bed) fee: KZT 5000.0 per day
  • Rollaway bed fee: KZT 10000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property Registration Number 5620286

We should mention

This property does not have elevators
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Hotel Tien Shan
Grand Hotel Tien Shan Almaty
Grand Tien Shan
Grand Tien Shan Almaty
Grand Tien Shan Hotel
Grand Hotel Tien Shan Hotel
Grand Hotel Tien Shan Almaty
Grand Hotel Tien Shan Hotel Almaty

Frequently asked questions

Does Grand Hotel Tien Shan have a pool?

Yes, this property has 2 Indoor pools. The pool is closed seasonally each year from July 15 to July 31.

Is Grand Hotel Tien Shan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hotel Tien Shan?

Self parking is free at this property.

What time is check-in at Grand Hotel Tien Shan?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Hotel Tien Shan?

Check-out is at noon. Late check-out is available for a 100% fee (subject to availability).

Does Grand Hotel Tien Shan provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 8000 per vehicle applies.

Where is Grand Hotel Tien Shan located?

Located in Medeu District, this spa hotel is within a 10-minute walk of 28 Panfilov Heroes Memorial Park, Zenkov Cathedral, and Almaty Opera House. Nedelka Park and Almaty Cathedral are also within 15 minutes. Almaly is 6 minutes by foot.

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Grand Hotel Tien Shan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 136 out of 292 reviews
Rating 8 - Good. 107 out of 292 reviews
Rating 6 - Okay. 33 out of 292 reviews
Rating 4 - Poor. 10 out of 292 reviews
Rating 2 - Terrible. 6 out of 292 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located in a beautiful area, staff is courteous, breakfast is great
Stayed 5 nights in Apr 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities. Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler). Air conditioning did not work very well, would have given 5 stars otherwise.
Stayed 7 nights in Apr 2025

8/10 Good

Amay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room.
Stayed 3 nights in Apr 2025

4/10 Poor

Christopher Fong

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hot in the hotel. No aircon. Staff are all poker faced… feel like going back to soviet era
Stayed 4 nights in Apr 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean hotel and professional staff.
Stayed 1 night in Jun 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with friendly helpful staff who spoke gòod English
Stayed 4 nights in Jul 2024

6/10 Okay

Areeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skip Breakfast

I mean got the job done overall but probably the worst hotel breakfast I may have ever had
Stayed 3 nights in Dec 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay here. Staff were friendly and spoke good English. I didn’t use the spa facilities but I was given a tour and they looked fantastic. A shame I didn’t have enough time to partake. Breakfast was ok. I found the room very warm and needed to open the window during -15c to cool down a bit. The radiators didn’t seem to be adjustable.
Stayed 3 nights in Dec 2024

10/10 Excellent

Bernard Alexandre Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good location, friendly staff, nice rooms. I strongly recommend this hotel and I will stay here next time again
Stayed 2 nights in Apr 2024

10/10 Excellent

Dharamvir Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tourist friendly hotel with amazing staff

Amazing and centrally located with superb breakfast and staff support.
Stayed 5 nights in May 2023

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Stayed 1 night in Mar 2024

6/10 Okay

Riina

Liked: Staff & service
Disliked: Property conditions & facilities
The staff is very helpful and location very central but the property itself is very old and outdated and in need of serious refurbishment.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
Stayed 3 nights in Feb 2024

10/10 Excellent

ads

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
Stayed 3 nights in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
Stayed 4 nights in Mar 2024

10/10 Excellent

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitable place
Stayed 10 nights in Aug 2023

10/10 Excellent

jens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff in reception especial when checking out the 29of March. Over all good hotel with spa pools and good location.
Stayed 2 nights in Mar 2023

10/10 Excellent

James B

Liked: Staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean.
Stayed 6 nights in May 2023

10/10 Excellent

Paramveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. Staff was so nice and smiling. Housekeeping staff was also very attentive of their duties. All in all , I recommend this place to stay in Almaty.
Stayed 8 nights in Sep 2023

10/10 Excellent

Shawn

Older style but elegantly cared for. Very comfortable. We enjoyed our stay tremendously.
Stayed 2 nights in Oct 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable. The breakfast dining facilities were well laid out with a sumptuous array of food items I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk. Great stay.
Stayed 1 night in Mar 2024

10/10 Excellent

NHON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grat hotel in Almaty, Kazakhstan

The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
Stayed 2 nights in Oct 2023

8/10 Good

SCOTT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a great swimming pool. However, you should know that the swimming pool is closed to children on Sundays. Our children had fun at the pool on Monday morning.
Stayed 1 night in Oct 2022

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gracious and Comfortable

The hotel was very comfortable and gracious in style. The wifi worked well. There was almost too much hot water and the shower pressure was phenomenal. The spa was excellent. I only wish we had time for a massage. Breakfast was dangerous to the waist line. Their pastries and breads were particularly top notch.
Stayed 2 nights in Apr 2023