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Grand Hotel Eurasia

4.0 star property
Mountain ski retreat with restaurant and bar/lounge

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Photo gallery for Grand Hotel Eurasia

Standard Double or Twin Room, 1 Bedroom | 1 bedroom, minibar, in-room safe, desk
Exterior
Luxury Double or Twin Room, 1 King Bed, Hot Tub, City View | City view
Luxury Double or Twin Room, 1 King Bed, Hot Tub, City View | 1 bedroom, minibar, in-room safe, desk
Reception

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Gym
  • Parking included
  • Air conditioning
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Luxury Double or Twin Room, 1 King Bed, Hot Tub, City View

Luxury Double or Twin Room, 1 King Bed, Hot Tub, City View | 1 bedroom, minibar, in-room safe, desk

Luxury Double or Twin Room, 1 King Bed, Hot Tub, City View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Flat-screen TV
Renovated in 2015
Separate bedroom
Blackout drapes/curtains
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double or Twin Room, 1 Bedroom

1 bedroom, minibar, in-room safe, desk

Standard Double or Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Refrigerator
Flat-screen TV
Renovated in 2015
Blackout drapes/curtains
Separate bedroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 King Beds

View all photos for Standard Single Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Standard Single Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Refrigerator
Flat-screen TV
Renovated in 2015
Blackout drapes/curtains
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Zholdasbekov str 9A, Almaty

What's nearby

  • Dostyk Plaza - 2 min walk - 0.1 miles
  • Almaty Opera House - 2 min drive - 1.5 miles
  • Zenkov Cathedral - 3 min drive - 1.9 miles
  • Almaty Tower - 3 min drive - 1.2 miles
  • Panfilov Park - 4 min drive - 2.4 miles

Getting around

  • Almaly - 10 min drive
  • Almaty Station - 18 min drive
  • Almaty (ALA-Almaty Intl.) - 28 min drive

Restaurants

  • ‪Мандариновый Гусь - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Mado - ‬4 min walk
  • ‪Line Brew Reserve - ‬3 min walk
  • ‪Coffee Boom - ‬4 min walk

About this property

Grand Hotel Eurasia

Upscale hotel located in Medeu District
You can look forward to a terrace, shopping on site, and a coffee shop/cafe at Grand Hotel Eurasia. Skiers and snowboarders can spend time on the slopes at this hotel offering a ski shuttle and ski passes. Treat yourself to a manicure/pedicure or other spa services. The on-site restaurant offers lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • A porter/bellhop, a banquet hall, and a gift shop
Room features
All guestrooms at Grand Hotel Eurasia include perks such as air conditioning and bathrobes, in addition to amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 38-inch flat-screen TVs with cable channels
  • Refrigerators, electric kettles, and daily housekeeping

Languages

English, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Sauna
  • Shopping
  • Ski passes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting room

Outdoors

  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Renovated entire property - September 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 38-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 3500 per vehicle (one-way)
  • Airport shuttle fee per child: KZT 3500.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Property is also known as

Grand Hotel Eurasia Almaty
Grand Eurasia Almaty
Grand Eurasia

Frequently asked questions

Is Grand Hotel Eurasia pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hotel Eurasia?

Self parking is free at this property.

What time is check-in at Grand Hotel Eurasia?

Check-in begins at noon.

What time is check-out at Grand Hotel Eurasia?

Check-out is at noon.

Does Grand Hotel Eurasia provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 3500 per vehicle applies.

Where is Grand Hotel Eurasia located?

Located near the slopes, this Medeu District hotel is in the city center and within 1 mi (2 km) of Dostyk Plaza, Colibri, and Central State Museum. National Museum of Kazakhstan and Presidential Palace are also within 10 minutes.

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Grand Hotel Eurasia Reviews

Reviews

5.4
Rating 10 - Excellent. 6 out of 29 reviews
Rating 8 - Good. 2 out of 29 reviews
Rating 6 - Okay. 7 out of 29 reviews
Rating 4 - Poor. 3 out of 29 reviews
Rating 2 - Terrible. 11 out of 29 reviews

5.2/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

10/10

Big thanks to all personnel, especially the receptionists who help guests with the check in process and helping with WiFi and the like. Great location, close to the USA embassy.
Stayed 2 nights in Oct 2024

10/10

Great location
Stayed 3 nights in Apr 2024

10/10

Optimal location, worth for the price
Stayed 7 nights in Apr 2024

2/10

This was a prepaid booking. Hotel reception refused to check me in, saying they did not receive the money from Expedia. A day later hotel sent me an email asking for feedback of my stay even though I was not checked in. I’ve never had a funny situation like this. They have not refunded my money until now.
Stayed 1 night in Aug 2024

2/10

It was worst staying , there is no room service for cleaning, no hot water coming to shower. After multiple complaints also staff ignored. Zero recommendations
Stayed 3 nights in Apr 2024

2/10

Never book this hotel. I booked this hotel for my mother-in-law in order for her to go to US consulate there. When they arrived, the hotel asked for more money saying that because we booked via Expedia, they don't get much money. They declined to pay more and the hotel called the cops and kicked my parents without a refund. Never ever book this hotel.
Stayed 2 nights in Mar 2024

2/10

My stay at this hotel was unsatisfactory. On the day of arrival, I was given a room without a window or any air conditioning or fan, and the room temperature was like that of a sauna. When I went to the reception to complain about it, the receptionist told me that in order to change rooms, I would have to pay 85,000 Uzbek som. I explained that I had already paid enough for the hotel. The next morning, when a different receptionist was on duty, I spoke with them again, and the new receptionist changed my room without asking for any additional payment. However, the TV in my new room didn’t work, and we chose not to complain about it. Additionally, if you assume that breakfast is included, you would be mistaken. At a 4-star hotel, I would expect breakfast to be included, but not at this one. The only positive aspect of this hotel is its location, close to the U.S. embassy, a shopping mall, and restaurants. I would rate this hotel as a 2-star motel.
Stayed 9 nights in Dec 2024

4/10

In general, the rooms are lacking of maintenance: no stable hot water supply, tap water is milky, air-conditioner isn't functioning properly, the bed and pillows aren't comfortable, and the toilet has odors. But the location is very good, near the big shopping mall Dostyk Plaza. And the front desk staff is helping, willing to change room for us. But the staff doesn't know how to register our stay in Almaty with the Immigration authorities, when this is a must for every tourist staying more than 5 days in the country.
Stayed 3 nights in Apr 2024

2/10

너무 지저분하고 방음이 안됨. 옆방에서 말하는 소리와 수도물 트는 소리가 시끄러움. 침대가 오래되서 자고 일어나면 허리가 아픔. 샤워실 배수가 안되 물이 고임. 복도의 벽지는 찢어져 있고, 기본적인 생수도 달라고 해야 줌. 내 인생 최악의 호텔.
Stayed 2 nights in Nov 2024

10/10

Stayed 3 nights in May 2024

2/10

Stayed 1 night in Jul 2024

2/10

Chambre nettoyer 1 fois sur la semaine pas de petit déjeuner pas d eau en chambre douche cassé horrible
Stayed 5 nights in Jun 2024

4/10

Stayed 1 night in May 2024

2/10

Stayed 1 night in Mar 2024

8/10

Stayed 4 nights in Nov 2020

6/10

“Tired” property. Only one floor of three looks satisfactory and dare to be called 3, not 4 stars. No proper working internet, scares food at breakfast. May be considered good for small money it costs. Do not expect a miracle: for that you are getting old and very firm mattress, worn out towels and bed linen, no mini bar and no safe at not refurbished floors. Anyway it is good from outside with marble and glass. Combined with Soviet stile shopping center at the first three floors. But cheap price ....
Stayed 4 nights in Sep 2019

10/10

Stayed 1 night in Jun 2019

10/10

Stayed 1 night in Jun 2019

6/10

It was right across the street from a mall with lots of food choices.
Stayed 1 night in Feb 2019

8/10

Stayed 2 nights in Jan 2019

4/10

도심 중심부에 있어, 주변편의시설 이용은 편안함 객실은 좀 오래되어서 쾌적성이 떨어짐 객실과 연회장 같은 층으로 프라이버시 좋지 않음 조식 제공시간이 너무 늦음 8~10시 제공으로 일찍 이동하는 손님은 사용불가
Stayed 1 night in Nov 2018

6/10

the hotel is not clean. and breakfast was not good.
Stayed 2 nights in Apr 2018

2/10

The hotel has a good location between Dostyk & Nazarbayeva streets and 50m walk to Dostyk Plaza mall. The rooms are out-dated, allmost without maintenance and during our stay we saw a major water damage in one of their suites. Hotel breakfast is very weak. This hotel could work for someone who just needs a decent room (warm water works normally) for a cheap price in a very convenient location and is ready to eat somewhere else.
Stayed 4 nights in Sep 2018
This review was submitted before 2018 and has not been verified.

6/10

It is valued well for being so close to all the major attractions in Almaty. Directly across the street from the Dostyk Mall. Area is full of attractions all within easy walking distance from this Hotel. The staff are knowledgeable and most speak English very well. The rooms are clean and the buffet breakfast helps. The Grand Eurasia Hotel is being remodeled on the interior so it is a work in progress. So one could judge the hotel harshly or look at it as a bargain with name brand hotels being far more expensive in the area. With the currency valuation of the US Dollars to the Kazakh Tenge , I would say it is a nice value. It is a beautiful city with so many trees and the locals are so helpful. Many restaurants close by and all worth exploring. There is a restaurant attached to the Hotel which offers homemade cuisine so if one wishes you only need take the elevator down to the 1st floor and head out the hallway door and walk to the end of the hallway. It's cuisine is Kazakhstan which are made daily ! The deserts are pure heaven and one should try all. My personal favorite was a pastry filled with sweet banana. Everything on the menu is so tasty and of course made fresh daily throughout the day ! It is open from 0800 to 2100 hrs.
This review was submitted before 2018 and has not been verified.

6/10

The hotel is near to mall, playgrounds for young children and across from US embassy, American citizen services. If you need to conduct business there, this hotel is great. Staff are kind and the breakfast is ample and served in a magnificent ballroom.