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Grand Hotel Eurasia

Property class: 4

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Photo gallery for Grand Hotel Eurasia

A hotel room with a large bed, a sofa, a TV, and a walk-in closet. - Grand Hotel Eurasia (Almaty)
A gym with exercise equipment, including treadmills and weight machines, and a ceiling with geometric lighting. - Grand Hotel Eurasia (Almaty)
A restaurant named Degirmen with outdoor seating and red neon signage. - Grand Hotel Eurasia (Almaty)
A lobby with a reception desk, a chandelier, a leather sofa, and framed artwork on the walls. - Grand Hotel Eurasia (Almaty)
A grand ballroom with a central aisle, ornate chandeliers, and floral arrangements. - Grand Hotel Eurasia (Almaty)
A terrace, shopping on site, and a coffee shop/cafe are just a few of the amenities provided at Grand Hotel Eurasia. With amenities like a ski shuttle and ski passes, this hotel is a great place to hit the slopes. For some rest and relaxation, visit the sauna. The on-site restaurant offers lunch and dinner. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Reviews

5.4 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Business services

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Budget Double Room

A hotel room with two beds, a large window with curtains, a wooden headboard, and a framed picture on the wall.

Budget Double Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 King Beds

View all photos for Luxury Suite, 1 King Bed, Hot Tub, City View

A hotel room with a large bed, a sofa, a TV, and a window with curtains.

Luxury Suite, 1 King Bed, Hot Tub, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double or Twin Room, 1 Bedroom

A wooden closet with a microwave inside.

Superior Double or Twin Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 King Beds

View all photos for Premium Double or Twin Room, 1 Bedroom

A hotel room with a large bed, a nightstand, a desk, a chair, and a painting on the wall.

Premium Double or Twin Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 King Beds

About the neighborhood

Located in Medeu District neighborhood, Grand Hotel Eurasia is connected to a shopping center. Presidential Palace and Kazakhstan Independence Monument are local landmarks, and some of the area's activities can be experienced at Shymbulak Ski Resort and Kok Tobe Cable Car. Museum of Kazakh Musical Instruments and Fantasy World Almaty are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like skiing. Visit our Almaty travel guide
Map
Zholdasbekov str 9A, Almaty

What's nearby

  • A city square with a flower garden, two tall buildings with banners, and a monument.
    Republic Square
    12 min walk - 0.7 miles
  • Dostyk Plaza
    2 min walk - 0.1 miles
  • Central State Museum
    5 min walk - 0.3 miles
  • National Museum of Kazakhstan
    7 min walk - 0.4 miles
  • Kazakhstan Independence Monument
    12 min walk - 0.7 miles

Getting around

  • Almaly
    10 min drive
  • Almaty Station
    17 min drive
  • Almaty (ALA-Almaty Intl.)
    28 min drive

Restaurants

  • Чайхана «Тюбетейка»
    6 min walk
  • Starbucks
    4 min walk
  • Line Brew Reserve
    4 min walk
  • Каусар
    6 min walk
  • Bereket
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Sauna
  • Shopping
  • Ski passes

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,184 square feet of conference space
  • Meeting room

Outdoors

  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2006
  • Renovated entire property - September 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 38-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: KZT 3500 per vehicle (one-way)
  • Airport shuttle fee per child: KZT 3500.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Frequently asked questions

Is Grand Hotel Eurasia pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Hotel Eurasia?

Check-in begins at noon.

What time is check-out at Grand Hotel Eurasia?

Check-out is at noon.

Does Grand Hotel Eurasia provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KZT 3500 per vehicle applies.

Where is Grand Hotel Eurasia located?

Located near the slopes, this Medeu District hotel is in the city center and within 1 mi (2 km) of Dostyk Plaza, Colibri, and Central State Museum. National Museum of Kazakhstan and Presidential Palace are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Hotel Eurasia Reviews

5.4

5.6

Cleanliness

9.6

Location

6.4

Staff & service

4.8

Property conditions & facilities
Rating 10 - Excellent. 7 out of 38 reviews
Rating 8 - Good. 4 out of 38 reviews
Rating 6 - Okay. 9 out of 38 reviews
Rating 4 - Poor. 6 out of 38 reviews
Rating 2 - Terrible. 12 out of 38 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and very good staff
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big thanks to all personnel, especially the receptionists who help guests with the check in process and helping with WiFi and the like. Great location, close to the USA embassy.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Optimal location, worth for the price
Stayed 7 nights in Apr 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was helpful and room was relatively clean and comfortable. The hotel is close to food and stores. The room did not have a window though and the transport from the airport mentioned in the description of the hotel does not exist.
Stayed 2 nights in Sep 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Location is perfect- near everything and anything you need. 24 hours front desk is a lifesaver. Very friendly and knowledgeable staff. Rooms spacious with nice size comfortable beds. Strong WiFi. The only negative are bathrooms: everything was broken: toilet, sink, shower, plumbing. I also would prefer more soundproofing of the rooms.
Stayed 3 nights in May 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It Doesn't Worth the Price

In general, the rooms are lacking of maintenance: no stable hot water supply, tap water is milky, air-conditioner isn't functioning properly, the bed and pillows aren't comfortable, and the toilet has odors. But the location is very good, near the big shopping mall Dostyk Plaza. And the front desk staff is helping, willing to change room for us. But the staff doesn't know how to register our stay in Almaty with the Immigration authorities, when this is a must for every tourist staying more than 5 days in the country.
Stayed 3 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
My stay at this hotel was unsatisfactory. On the day of arrival, I was given a room without a window or any air conditioning or fan, and the room temperature was like that of a sauna. When I went to the reception to complain about it, the receptionist told me that in order to change rooms, I would have to pay 85,000 Uzbek som. I explained that I had already paid enough for the hotel. The next morning, when a different receptionist was on duty, I spoke with them again, and the new receptionist changed my room without asking for any additional payment. However, the TV in my new room didn’t work, and we chose not to complain about it. Additionally, if you assume that breakfast is included, you would be mistaken. At a 4-star hotel, I would expect breakfast to be included, but not at this one. The only positive aspect of this hotel is its location, close to the U.S. embassy, a shopping mall, and restaurants. I would rate this hotel as a 2-star motel.
Stayed 9 nights in Dec 2024
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
This was the worst stay I have ever had during all my travels. It was impossible to sleep here, and I felt unsafe. During my stay, I experienced constant loud air conditioning noise, disturbances from conference attendees in the hallway, loud music from a banquet hall late at night, children running through hallways, bad sewage odors in the bathroom, and a general lack of security and management control. The hotel failed to provide basic comfort, cleanliness, or safety. There was no restaurant as advertised on the website. I do not recommend this hotel to anyone.
Stayed 9 nights in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hospitality

It was worst staying , there is no room service for cleaning, no hot water coming to shower. After multiple complaints also staff ignored. Zero recommendations
Stayed 3 nights in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never book this hotel. I booked this hotel for my mother-in-law in order for her to go to US consulate there. When they arrived, the hotel asked for more money saying that because we booked via Expedia, they don't get much money. They declined to pay more and the hotel called the cops and kicked my parents without a refund. Never ever book this hotel.
Stayed 2 nights in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a prepaid booking. Hotel reception refused to check me in, saying they did not receive the money from Expedia. A day later hotel sent me an email asking for feedback of my stay even though I was not checked in. I’ve never had a funny situation like this. They have not refunded my money until now.
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
モールが近くなので予約しました。雑居ビルの5階がホテルの様です。宿泊部屋の直ぐ上がクラブで、音楽の騒音が一晩中気になります。冷蔵庫が壊れていたので、交換してもらうが持って来た冷蔵庫が衛生的にアウト。食品を入れられない程の中の汚れで結局、使用しませんでした。。テレビは最初から最後まで何故か使えませんでした。
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
너무 지저분하고 방음이 안됨. 옆방에서 말하는 소리와 수도물 트는 소리가 시끄러움. 침대가 오래되서 자고 일어나면 허리가 아픔. 샤워실 배수가 안되 물이 고임. 복도의 벽지는 찢어져 있고, 기본적인 생수도 달라고 해야 줌. 내 인생 최악의 호텔.
Stayed 2 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horreur

Chambre nettoyer 1 fois sur la semaine pas de petit déjeuner pas d eau en chambre douche cassé horrible
Stayed 5 nights in Jun 2024
Verified review

6/10 Okay

Disliked: Amenities
“Tired” property. Only one floor of three looks satisfactory and dare to be called 3, not 4 stars. No proper working internet, scares food at breakfast. May be considered good for small money it costs. Do not expect a miracle: for that you are getting old and very firm mattress, worn out towels and bed linen, no mini bar and no safe at not refurbished floors. Anyway it is good from outside with marble and glass. Combined with Soviet stile shopping center at the first three floors. But cheap price ....
Stayed 4 nights in Sep 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
It was right across the street from a mall with lots of food choices.
Stayed 1 night in Feb 2019
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
도심 중심부에 있어, 주변편의시설 이용은 편안함 객실은 좀 오래되어서 쾌적성이 떨어짐 객실과 연회장 같은 층으로 프라이버시 좋지 않음 조식 제공시간이 너무 늦음 8~10시 제공으로 일찍 이동하는 손님은 사용불가
Stayed 1 night in Nov 2018
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort

normal

the hotel is not clean. and breakfast was not good.
Stayed 2 nights in Apr 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Poor premises with a good location

The hotel has a good location between Dostyk & Nazarbayeva streets and 50m walk to Dostyk Plaza mall. The rooms are out-dated, allmost without maintenance and during our stay we saw a major water damage in one of their suites. Hotel breakfast is very weak. This hotel could work for someone who just needs a decent room (warm water works normally) for a cheap price in a very convenient location and is ready to eat somewhere else.
Stayed 4 nights in Sep 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

A hotel remodel in progress

It is valued well for being so close to all the major attractions in Almaty. Directly across the street from the Dostyk Mall. Area is full of attractions all within easy walking distance from this Hotel. The staff are knowledgeable and most speak English very well. The rooms are clean and the buffet breakfast helps. The Grand Eurasia Hotel is being remodeled on the interior so it is a work in progress. So one could judge the hotel harshly or look at it as a bargain with name brand hotels being far more expensive in the area. With the currency valuation of the US Dollars to the Kazakh Tenge , I would say it is a nice value. It is a beautiful city with so many trees and the locals are so helpful. Many restaurants close by and all worth exploring. There is a restaurant attached to the Hotel which offers homemade cuisine so if one wishes you only need take the elevator down to the 1st floor and head out the hallway door and walk to the end of the hallway. It's cuisine is Kazakhstan which are made daily ! The deserts are pure heaven and one should try all. My personal favorite was a pastry filled with sweet banana. Everything on the menu is so tasty and of course made fresh daily throughout the day ! It is open from 0800 to 2100 hrs.
Verified review

6/10 Okay

Liked: Staff & service

Great convenient location!

The hotel is near to mall, playgrounds for young children and across from US embassy, American citizen services. If you need to conduct business there, this hotel is great. Staff are kind and the breakfast is ample and served in a magnificent ballroom.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel in terrible condition.

Hot dirty room. TV quit working during my stay. Room was not cleaned fully by staff. Breakfast was poor.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

冷房が故障していて、お湯も出ませんでした。

部屋の冷房が故障していて、スタッフを呼びましたが、「たまたま、一時的に冷風が出ないだけだから、部屋でしばらく待っていれば大丈夫。」だと言われて部屋を代えてもらえませんでした。　また、お湯も出ませんでした。　翌朝、朝食会場で、他の部屋の顧客もお湯が出なかったと言っていました。
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Property conditions & facilities

ショッピングセンターのあるホテル

街の中心からは離れているが、 DOSTYK PLAZA の近くで、タクシースタンドも近い。 無料で WiFi が使える。 コクトベのゴンドラ駅までは歩くと距離がある。