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Grand Erbil Hotel

4.0 star property
Family-friendly hotel with 2 restaurants and a full-service spa

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Photo gallery for Grand Erbil Hotel

Indoor pool
Banquet hall
2 restaurants, breakfast served
Standard Double Room | 1 bedroom, in-room safe, desk, iron/ironing board
Exterior

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Spa
  • Room service
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, in-room safe, desk, iron/ironing board

Superior Double Room

Highlights

Balcony
Separate dining area
Air conditioning
Refrigerator
Flat-screen TV
Renovated in 2023
Separate bedroom
Hair dryer
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Single Room

Highlights

Separate dining area
Air conditioning
Refrigerator
Flat-screen TV
Renovated in 2023
Separate bedroom
Hair dryer
Bathrobes
  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Double Room, No Windows

Economy Double Room, No Windows | 1 bedroom, in-room safe, desk, iron/ironing board

Economy Double Room, No Windows

Highlights

Separate dining area
Air conditioning
Refrigerator
Flat-screen TV
Renovated in 2023
Separate bedroom
Hair dryer
Bathrobes
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | 1 bedroom, in-room safe, desk, iron/ironing board

Superior Twin Room

Highlights

Separate dining area
Air conditioning
Refrigerator
Flat-screen TV
Renovated in 2023
Separate bedroom
Hair dryer
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Shared Dormitory, Shared Bathroom

Basic Shared Dormitory, Shared Bathroom | 1 bedroom, in-room safe, desk, iron/ironing board

Basic Shared Dormitory, Shared Bathroom

Highlights

Separate dining area
Air conditioning
Refrigerator
Flat-screen TV
Renovated in 2023
Separate bedroom
Bathrobes
2 bathrooms
  • 35 sq m
  • Sleeps 1
  • 3 Twin Bunk Beds

View all photos for Luxury Double Room, Jetted Tub

Luxury Double Room, Jetted Tub | 1 bedroom, in-room safe, desk, iron/ironing board

Luxury Double Room, Jetted Tub

Highlights

Separate dining area
Air conditioning
Refrigerator
Flat-screen TV
Renovated in 2023
Separate bedroom
Bathrobes
Jetted bathtub
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Twin Room

Highlights

Separate dining area
Air conditioning
Refrigerator
Flat-screen TV
Renovated in 2023
Separate bedroom
Hair dryer
Bathrobes
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Double Room

Highlights

Balcony
Separate dining area
Air conditioning
Refrigerator
Flat-screen TV
Renovated in 2023
Separate bedroom
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Sauranbaeva Str. 5, Almaty, 050-0011

What's nearby

  • MEGA Park - 11 min drive - 6.0 miles
  • Panfilov Park - 11 min drive - 6.4 miles
  • Zenkov Cathedral - 12 min drive - 6.7 miles
  • Almaty Opera House - 13 min drive - 7.4 miles
  • Dostyk Plaza - 15 min drive - 8.1 miles

Getting around

  • Almaty Station - 20 min drive
  • Almaly - 25 min drive
  • Almaty (ALA-Almaty Intl.) - 16 min drive

Restaurants

  • ‪Отан - ‬16 min walk
  • ‪Кафе SenseAsia - ‬3 min drive
  • ‪KFC - ‬5 min drive
  • ‪Лаффа - ‬16 min walk
  • ‪Hotel Altyn Kol - ‬5 min drive

About this property

Grand Erbil Hotel

Upscale family-friendly hotel remodeled in 2023 and located in Turksib District
At Grand Erbil Hotel, you can look forward to a free breakfast buffet, a poolside bar, and a terrace. Treat yourself to a massage at the onsite spa. Be sure to enjoy breakfast, lunch, dinner, and light fare at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a playground.
Other perks include:
  • An indoor pool
  • A roundtrip airport shuttle (surcharge), 1 meeting room, and a front-desk safe
  • A TV in the lobby, a banquet hall, and luggage storage
  • An elevator, tour/ticket assistance, and a 24-hour front desk
Room features
All 67 rooms feature comforts such as air conditioning and separate dining areas, in addition to perks like free WiFi and safes.
Other amenities include:
  • Tubs or showers and hair dryers
  • 70-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, separate dining areas, and refrigerators

Languages

English, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking (max 10 spaces per unit)
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Erbil

Things to do

  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free children's club
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Elevator
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Renovated entire property - January 2023

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 70-inch flat-screen TV with satellite channels

Food and drink

  • Kitchen island
  • Limited room service
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 10000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: KZT 5000.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: KZT 3000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: KZT 10000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Property is also known as

Grand Erbil Hotel Almaty
Grand Erbil Almaty
Grand Erbil
Grand Erbil Hotel Hotel
Grand Erbil Hotel Almaty
Grand Erbil Hotel Hotel Almaty

Frequently asked questions

Does Grand Erbil Hotel have a pool?

Yes, this property has an indoor pool.

Is Grand Erbil Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Erbil Hotel?

Limited spots are available.

What time is check-in at Grand Erbil Hotel?

Check-in start time: 2:00 PM; Check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Grand Erbil Hotel?

Check-out is at noon.

Does Grand Erbil Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 3000 per vehicle applies.

Where is Grand Erbil Hotel located?

Located near the airport, this family-friendly hotel is within 6 mi (10 km) of MEGA Park, Museum of Kazakh Musical Instruments, and Green Bazaar. 28 Panfilov Heroes Memorial Park and Gabit Musrepov Kazakh Theatre for Children and Youth are also within 6 mi (10 km).

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Grand Erbil Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 9 out of 67 reviews
Rating 8 - Good. 21 out of 67 reviews
Rating 6 - Okay. 9 out of 67 reviews
Rating 4 - Poor. 11 out of 67 reviews
Rating 2 - Terrible. 16 out of 67 reviews

6.2/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Muzaffar

Liked: Staff & service, property conditions & facilities
Very noisy, the restaurant in the hotel plays the music very loud until 5 a.m.
Stayed 1 night in Feb 2025

10/10 Excellent

ILIAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, nice people
Stayed 4 nights in Nov 2024

8/10 Good

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for one night

Good hotel for one night
Stayed 1 night in Jul 2024

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that hotel did not make a big deal about checking in, after a long flight this is appropriated.

2/10 Terrible

Puneet

Disliked: Property conditions & facilities
Filthy old property
Stayed 1 night in Oct 2024

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities
The restaurant was good and the personnel polite. The club was good too. The hotel reception and the room was horrible.
Stayed 1 night in Oct 2023

8/10 Good

Jumpei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked out around 3 am in the morning, so we couldn't enjoy the hotel well, but there is no problem. The reception staff welcomed us and responded to our early check-out.
Stayed 1 night in Aug 2024

8/10 Good

SEKAR

Liked: Cleanliness, staff & service, property conditions & facilities
on over all it was ok and good.
Stayed 1 night in Jun 2023

4/10 Poor

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
The room had good spce area but need rerenovation.
Stayed 1 night in Sep 2023

2/10 Terrible

Ekaterina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. The AC and Wi-Fi were both non-functional, making the stay uncomfortable. The cleanliness was disappointing—towels that should have been white were grey and dingy. The only redeeming factor was the breakfast, which was decent. I wouldn't recommend staying here.
Stayed 1 night in Aug 2024

2/10 Terrible

Gregory

Disliked: Staff & service
Worst hotel I’ve ever stayed at. I had to be moved to three rooms because of problems. Two the air conditioning didn’t work. The phone didn’t work in any room. The restaurant at the hotel has dancing parties every night. They last until 3 in the morning on weekdays and five in the morning on weekends. We had to leave early because the staff stoke a pair of $900 earrings.
Stayed 22 nights in Oct 2024

4/10 Poor

Gintautas

Disliked: Cleanliness, property conditions & facilities
Strong sewage smell in bathroom. Low water pressure in bathroom.
Stayed 1 night in Jan 2024

6/10 Okay

JEAN

Disliked: Cleanliness, staff & service
internet was very poor or none and room service was every other day
Stayed 9 nights in Feb 2023

2/10 Terrible

Begimai

Disliked: Amenities, property conditions & facilities
Didnt like it
Stayed 2 nights in Jul 2022

2/10 Terrible

Arseniy

Disliked: Staff & service, amenities
Leaving the hotel premises, I witnessed a distressing scene of a man physically assaulting a woman, causing a public outcry. Despite the evident commotion, approximately ten bystanders remained passive, declining to intervene. Shockingly, even the security guard on duty abstained from taking any action. Upon alerting the hotel management via phone, my friend was assured that the situation was being handled, despite the ongoing violence inflicted on the woman just outside the hotel premises, resulting in severe facial injuries.
Stayed 1 night in Oct 2023

4/10 Poor

Bilquis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very friendly
Stayed 4 nights in May 2025

4/10 Poor

Abdul

Stayed 2 nights in Oct 2024

8/10 Good

Jumpei

Stayed 1 night in Aug 2024

8/10 Good

Kenan

Stayed 2 nights in Aug 2024

6/10 Okay

WON IN

Liked: Cleanliness, property conditions & facilities, room comfort
아침 식사가 먹을 것이 별로 없었다. 특히, 식빵을 발라먹을 흔한 과일쨈도 없었다.
Stayed 3 nights in Aug 2024

6/10 Okay

Andrew H

Stayed 1 night in Jun 2024

6/10 Okay

Noboru

Stayed 1 night in May 2024

8/10 Good

Refii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Refii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Viktor

Stayed 1 night in Jan 2024