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City Hotel Tien Shan

Property class: 3.5

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Photo gallery for City Hotel Tien Shan

A wooden sauna with benches and a wooden bench. - City Hotel Tien Shan (Almaty)
A small, tiled swimming pool with blue tiles and metal handrails. - City Hotel Tien Shan (Almaty)
A large bed with a wooden headboard, white bedding, and two bedside lamps. - City Hotel Tien Shan (Almaty)
A buffet setup with various dishes, a grill, and a dining table with plates and utensils. - City Hotel Tien Shan (Almaty)
A staircase with a metal railing, surrounded by potted plants and a striped wallpapered wall. - City Hotel Tien Shan (Almaty)
At City Hotel Tien Shan, you can look forward to dry cleaning/laundry services, a bar, and conference space. The on-site restaurant, Tapchan, features local and international cuisine. Stay connected with free in-room WiFi.

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Double Room

A hotel room with a bed, two chairs, a small table, a desk, and a TV.

Deluxe Double Room

  • City view
  • 42 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Twin Room

A hotel room with two beds, each with a white comforter and a beige quilted bedspread. There are two white pillows on each bed, and a rolled towel on the beds. The room has a wooden headboard, a nightstand with a lamp, and a window with curtains.

Deluxe Twin Room

  • City view
  • 42 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Single Room

A hotel room with a bed, a chair, a small table, a nightstand, and a lamp.

Standard Single Room

  • City view
  • 25 sq m
  • Sleeps 2
  • 1 Large Twin Bed
  • Free WiFi

About the neighborhood

Medeu District, a neighborhood in Almaty, is home to City Hotel Tien Shan. Museum of Kazakh Musical Instruments and Aqua Park are local attractions and those in the mood for shopping can visit Colibri and Green Bazaar. Looking to enjoy an event or a game while in town? See what's happening at Almaty Central Stadium or Almaty Arena. Visit our Almaty travel guide
Map
Kunaeva Street 151/34, Almaty, 050000

What's nearby

  • A cityscape at dusk with snow-capped mountains in the background and a prominent building with a green roof in the foreground.
    Almaty Opera House
    7 min walk - 0.4 miles
  • A snow-covered building with ornate domes and a central dome, surrounded by trees.
    28 Panfilov Heroes Memorial Park
    14 min walk - 0.8 miles
  • Zenkov Cathedral
    12 min walk - 0.7 miles
  • Panfilov Park
    16 min walk - 0.9 miles
  • National Museum of Kazakhstan
    19 min walk - 1.0 mile

Getting around

  • Almaly
    10 min walk
  • Almaty Station
    13 min drive
  • Almaty (ALA-Almaty Intl.)
    29 min drive

Restaurants

  • Vanilla
    1 min walk
  • Guinness Pub
    9 min walk
  • Fika
    5 min walk
  • Solid Ala
    9 min walk
  • Nedelka
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: KZT 2,000 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tapchan

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 301 square feet of conference space

Accessibility

  • No elevator

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Phone
  • Safe

Policies

Check-in

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 10000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: KZT 5000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately KZT 2000 per person
  • Airport shuttle fee: KZT 4800 per vehicle (one-way)
  • Rollaway bed fee: KZT 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property

Frequently asked questions

Is City Hotel Tien Shan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at City Hotel Tien Shan?

Check-in end time: anytime.

What time is check-out at City Hotel Tien Shan?

Check-out is at noon.

Does City Hotel Tien Shan provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 4800 per vehicle applies.

Where is City Hotel Tien Shan located?

Located in Medeu District, this hotel is within a 10-minute walk of Nedelka Park and Almaty Opera House. Geology Museum and 28 Panfilov Heroes Memorial Park are also within 15 minutes. Almaly is 10 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

City Hotel Tien Shan Reviews

6.0

7.2

Cleanliness

8.0

Location

5.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 0 out of 5 reviews
Rating 8 - Good. 2 out of 5 reviews
Rating 6 - Okay. 2 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 1 out of 5 reviews

Reviews

Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

City Hotel Tien Shan

Overall, I enjoyed my stay. The exterior is not new, but my room was nicely appointed. The water takes a very long time to get warm. Just when I was about to give up on it, it got better. Norice that I said warm. It never gets scalding hot, but it is good enough for me. The front desk usually has an English speaker available which helps a lot. Also, there is always a security guard / doorman present at the lobby. I never saw a need for one, but I suppose some people like to see that. The free breakfast buffet wasn't usually impressive, but then on one morning it suddenly was. In any case, you can request eggs if the buffet isn't doing it for you. The kitchen staff seems pretty efficient to me. The hotel is in a good, safe area. Lots of cafes and bars and things to do within walking distance or a reasonable Uber ride away.
Stayed 5 nights in Sep 2017
Verified review

6/10 Okay

masa

near supermrket

Enough to stay. No more things I need. If it has a elevator, it will be more comfortable.
Verified review

2/10 Terrible

Tatiana

Disliked: Staff & service, room comfort

Я не придираюсь!

Заселялась 31 октября, вечером. Отель полу-пустой. Дали номер 207. Захожу и понимаю, что с низкого второго этажа вид на оживленную улицу. Очень шумно, даже при закрытых окнах. Прошу поменять - дают 208. Соседний, по той же стороне. Прошу поменять - дают 310. Этажом выше, окна туда же. Прошу дать 311. Дают. Окна в тихий двор. При стоимости 23 000 тенге (4500 руб) в номере нет бесплатной воды в бутылках, нет ни чайника, ни чашек/ложек. Единственный стакан не поменяли после предыдущих постояльцев - он ГРЯЗНЫЙ!! Воду в ванной я спускала минут 15... горячая не пошла... Не приняв с дороги душ, ложусь спать. В 5 часов утра я проснулась от отвратительного гула непонятной природы. Он то звучал, то замолкал, потом начинался снова... Как пылесос, только хуже - очень мерзкая частота. Я поняла, как от звуков сходят с ума... Часа через полтора с трудом уснула. ОКАЗЫВАЕТСЯ, это заработало оборудование в соседнем продуктовом магазине! Это мне утром на ресепшн сказали, когда я на сутки раньше срока пошла убегать из этого ужасного места. Да, завтрак никакой! Тарелки и Глазунья к моему приходу закончилась - их не добавили. Куриные крылья я не могу без пива, блинчики холодные, кофе растворимый... Нет, я не придираюсь! Все так и было! Еэжу много, Первый раз я так вляпалась...
Verified review

6/10 Okay

Verified traveler

Das Hotel war relativ zentral gelegen

Die Abbildung des Hotels im Angebot entsprach nicht der Realität (Das Hotel war zwar aus der Hotelgruppe, aber eben nicht das abgebildete
Verified review

8/10 Good

JIGNESH

Liked: Cleanliness, property conditions & facilities, room comfort