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Hôtel Universel

Property class: 3.5

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Photo gallery for Hôtel Universel

An indoor swimming pool with a view of the ocean through a large window. There are lounge chairs and a dining area with a table and chairs. - Hôtel Universel (Alma)
A reception area with a reception desk, a wall-mounted sign, a shelf with products, and a black mat on the floor. - Hôtel Universel (Alma)
A restaurant setting with a table set for dining, featuring a pizza, a wine glass, and a bottle of wine. - Hôtel Universel (Alma)
A hotel room with a bed, a desk, a chair, a mirror, and a wardrobe. - Hôtel Universel (Alma)
A terrace with round tables and chairs, a large umbrella, and a view of a residential area. - Hôtel Universel (Alma)
Located close to Lac St Jean Beach, Hôtel Universel provides a terrace, a playground, and an arcade/game room. Treat yourself to a Swedish massage, a body scrub, or a body wrap at the onsite spa. The on-site restaurant, Pacini, features Italian cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a television, and a curtain.

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk, a chair, and a television.

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(55 reviews)
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, and a chair.

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(102 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

A modern hotel room with a bed, a red leather sofa, a cityscape artwork on the wall, and a large window with curtains.

Executive Suite, 1 King Bed

8.2 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with two beds, a desk, a chair, a television, and a curtain.

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

A modern hotel room with a bed, a red leather sofa, a cityscape artwork on the wall, and a large window with curtains.

Executive Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

A modern hotel room with a large bed, wooden headboard, white curtains, and a wooden floor.

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

A hotel room with two beds, wooden headboards, white bedding, and a window with sheer curtains.

Deluxe Room, 2 Queen Beds

9.4 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

A modern bedroom with a wooden bed, bedside tables, and a built-in wardrobe.

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Alma, Hôtel Universel is near the airport and near the beach. While the natural beauty of Lac St Jean Beach and Fairy Hole Cavern Park can be enjoyed by anyone, those looking for an activity can check out Historic Village of Val-Jalbert. Traveling with kids? Don't miss Jardin Scullion. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like downhill skiing. Visit our Alma travel guide
Map
1000, Boulevard des Cascades, Alma, QC, G8B3G4

What's nearby

  • Two wooden Adirondack chairs facing a calm lake with a distant shoreline and buildings.
    Lac St Jean Beach
    19 min drive - 13.4 miles
  • Centenary Footbridge
    5 min walk - 0.3 miles
  • Alma College
    7 min walk - 0.4 miles
  • Mario-Tremblay Centre
    2 min drive - 1.0 mile
  • Ville d'Alma Spectacles
    3 min drive - 1.4 miles

Getting around

  • Quebec City Jean Lesage Intl. Airport (YQB)
    172 min drive

Restaurants

  • Tim Hortons
    3 min drive
  • Resto Roberto
    16 min walk
  • McDonald's
    3 min drive
  • Café du Clocher
    7 min walk
  • Restaurant L'Entre-Gens
    10 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 14 to 22 for adults and CAD 9 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacini

Things to do

  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Ski storage

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for CAD 10.0 per day

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 14 to 22 for adults, and CAD 9 to 15 for children
  • Rollaway bed fee: CAD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Property Registration Number 008072, 2026-11-30

We should mention

Pool access available from 9:00 AM to 9:00 PM

Frequently asked questions

Does Hôtel Universel have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 9:00 AM–9:00 PM.

Is Hôtel Universel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hôtel Universel?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Hôtel Universel?

Check-out is at 11:00 AM.

Where is Hôtel Universel located?

This family-friendly Alma hotel is located near the airport, 10.5 mi (17 km) from Lac St Jean Beach, and within 32 mi (52 km) of Jardin Scullion and Fairy Hole Cavern Park.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hôtel Universel Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 652 out of 1004 reviews
Rating 8 - Good. 268 out of 1004 reviews
Rating 6 - Okay. 60 out of 1004 reviews
Rating 4 - Poor. 16 out of 1004 reviews
Rating 2 - Terrible. 8 out of 1004 reviews

Reviews

Verified review

8/10 Good

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff were sharp
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's worth upgrading to a superior room, as the one we were in was huge, clean, quiet and comfortable with a wonderful view of the river and lovely sunsets. The hotel is within walking distance to the downtown and nice restaurants.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Charles-Antoine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, convenient location and clean hotel!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Tonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and great breakfast
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, modern, bright and clean. Super comfortable bed. Pool and hot tub were clean. Wish both were a little warmer. Reception was helpful and kind. Would stay here again. Hotel was close to food and shopping. The view from our room was amazing.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Manoel

Liked: Cleanliness, property conditions & facilities
Good rooms
Stayed 1 night in May 2026
Verified review

8/10 Good

Francis

Liked: Cleanliness, staff & service, amenities
Good pool temperature. We got 2 nights and didn"t wanna leave.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Nice room, good food
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Oswaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. No breakfast included. The staff was kind. The only inconvenient we had was that unfortunably there was an issue with the A/C so the room wa really hot at night and that was not mentioned during the checking, For the second night after we reported the issue they lent us a ventilator.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine. Elevator was out of commission overnight, not sure why but working again in morning so we didn’t have to carry a 22 kg bag. Also god bike storage.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Veronique

Liked: Staff & service, amenities
For the price, wasn't worth it. The room was not well cleaned, no room cleaning everyday. There were renovations nearby our room, construction noise very early in the morning, very. Will try another hotel upon our next yearly visit. Disappointed. The staff was nice
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Justus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really like the fact that they didn't ask for a deposit.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Nino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
room was spotless
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities
We were in the new section. Brand new room. Very spacious and spotless. The bathroom even had heated flooring. They kid's really enjoyed the indoor pool and hot tub. We'll be back for sure!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Justus

Liked: Cleanliness, staff & service
The room was clean. The reception was quick to handle my check in. No issue.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to bike path
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very helpful. Rooms were very clean and spacious. Pool and hot tub were well maintained and even had a lovely deck off the pool area to relax and dry off after a swim. Restaurant although a little pricey was excellent food and convenient. A little extra bonus there is a cinema in the lower level where I went and picked up a bag of popcorn for a late night snack.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Nkushi Gloire

Room was clean, staff were welcoming. It was a good stay!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Hadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was clean and kids were enjoying the facility.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Marie-Thérèse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was newly renovated. The staff was very friendly. Beautiful area to visit.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and wonderful view . Nice bar and cinema on site ! It’s a must
Stayed 2 nights in Jul 2026