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HĂŽtel Universel

3.5 star property
Families find relaxation by Lac St Jean Beach with indoor pools for all ages, while Italian dining at Pacini and Swedish massages offer adult indulgence

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Photo gallery for HĂŽtel Universel

Indoor pool - HĂŽtel Universel (Alma)
Terrace/patio - HĂŽtel Universel (Alma)
Food court - HĂŽtel Universel (Alma)
Deluxe Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace - HĂŽtel Universel (Alma)
Turkish bath, body treatments, Swedish massages, body wraps, body scrubs - HĂŽtel Universel (Alma)
HĂŽtel Universel offers recreation and relaxation near Lac St Jean Beach. Kids splash in the children's pool while adults enjoy the indoor swimming area. The on-site Pacini restaurant serves authentic Italian cuisine, and the spa provides rejuvenating Swedish massages.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(45 reviews)
  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(77 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Alma, HĂŽtel Universel is near the airport and near the beach. While the natural beauty of Lac St Jean Beach and Fairy Hole Cavern Park can be enjoyed by anyone, those looking for an activity can check out Historic Village of Val-Jalbert. Traveling with kids? Don't miss Jardin Scullion. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like downhill skiing. Visit our Alma travel guide
Map
1000, Boulevard des Cascades, Alma, QC, G8B3G4

What's nearby

  • Centenary Footbridge
    5 min walk - 0.3 miles
  • Alma College
    7 min walk - 0.4 miles
  • Mario-Tremblay Centre
    2 min drive - 1.0 mile
  • Ville d'Alma Spectacles
    3 min drive - 1.4 miles
  • Historic Village of Val-Jalbert
    58 min drive - 44.9 miles

Getting around

  • Quebec City Jean Lesage Intl. Airport (YQB)
    172 min drive

Restaurants

  • Tim Hortons
    3 min drive
  • Resto Roberto
    16 min walk
  • CafĂ© du Clocher
    7 min walk
  • McDonald's
    3 min drive
  • Bar-Restaurant Chez Mario Tremblay
    6 min walk

About this property

HĂŽtel Universel

Family-friendly hotel near the airport
Located close to Lac St Jean Beach, HĂŽtel Universel provides a terrace, a playground, and an arcade/game room. Treat yourself to a body scrub, a body treatment, or a body wrap at the onsite spa. The on-site restaurant, Pacini, features Italian cuisine. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • An indoor pool and a children's pool
  • Free self parking
  • Full breakfast (surcharge), free bicycle rentals, and an electric car charging station
  • A front-desk safe, coworking spaces, and a 24-hour front desk
Room features
All 71 rooms feature comforts such as premium bedding and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning.
Extra amenities include:
  • TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 14 to 22 for adults and CAD 9 to 15 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pacini

Things to do

  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Ski storage

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 14 to 22 for adults, and CAD 9 to 15 for children
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Property Registration Number 008072, 2026-11-30

We should mention

Pool access available from 9:00 AM to 9:00 PM

Property is also known as

Hotel Universel
Hotel Universel Alma
Universel Alma
HĂŽtel Universel Alma
HĂŽtel Universel
HĂŽtel Universel Alma
HĂŽtel Universel Hotel
HĂŽtel Universel Hotel Alma

Frequently asked questions

Does HĂŽtel Universel have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 9:00 AM–9:00 PM.

Is HĂŽtel Universel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at HĂŽtel Universel?

Check-in start time: 4 PM; Check-in end time: midnight.

What time is check-out at HĂŽtel Universel?

Check-out is at noon.

Where is HĂŽtel Universel located?

This family-friendly Alma hotel is located near the airport, 10.5 mi (17 km) from Lac St Jean Beach, and within 32 mi (52 km) of Jardin Scullion and Fairy Hole Cavern Park.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HĂŽtel Universel Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 652 out of 1000 reviews
Rating 8 - Good. 265 out of 1000 reviews
Rating 6 - Okay. 52 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Justus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really like the fact that they didn't ask for a deposit.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Nice room, good food
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Nino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean rooms
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
room was spotless
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, nice rooms, comfortable bed, all good!!
Stayed 1 night in Jan 2025
Verified

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities
We were in the new section. Brand new room. Very spacious and spotless. The bathroom even had heated flooring. They kid's really enjoyed the indoor pool and hot tub. We'll be back for sure!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculately clean, well maintained hotel. Surprising amount of services and quality dining available for a small city. Easy to walk around.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Justus

Liked: Cleanliness, staff & service
The room was clean. The reception was quick to handle my check in. No issue.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa-like location with a nicely appointed atrium with pool, hot tub and sauna.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

jose antonio

Liked: Amenities
Good service nice city
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Stéphanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

parfait

Excellent service !
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities
Nice hotel- good restaurant
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Nikolaos

Liked: Cleanliness, staff & service, amenities
GREAT ROOM, I LOVED THE CONFERENCE ROOM
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities
Super service!!!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Marie-Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Great stay and great view.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

HĂ©lĂšne

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Super Hotel
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Nathalie

Everything was Perfect !
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Kadjo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The spa, jacuzzi was dirty
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Vincenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room
Stayed 1 night in Aug 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean
Stayed 1 night in Jul 2025
Verified

8/10 Good

Peter

Liked: Amenities
Barbour’s a Remus
Stayed 1 night in Oct 2025