Vacations Close To Aliante Casino

My teenagers and young adults had a blast, we were celebrating my daughter's 20th birthday. Check in was a breeze. Rooms were clean and well stocked with toiletries and towels. Staff was great and very helpful. We chose a first floor room, so no balcony for us.

This hotel goes way beyond what one would normally expect. The room was essentially a luxury apartment. Two large flatscreens. A modern bathroom with shower. A huge bathtub in the bedroom. Washer and dryer. Complete kitchen.

I would like to start out by saying this was the worst customer service experience I have ever had. When first arriving, the bartender at the front bar ignored us for so long that we had to walk away- not a good start to the trip. The front desk could not answer any of our questions and did not even attempt to get answers. The rooms service was only available once during our four-day stay with no explanation as to why it was not available. The pool was beautiful- the pool staff was rude. $130 was charged to our room by a different group even though I personally handed our check to the waitress because I knew it had our room number on it. When I saw the charge, I called the front desk and the woman (this was on Monday Aug 3 @ 9:50am) was so rude she said call back in ten minutes and HUNG UP on me. When we went down there she was even more rude. I will say Daniella and Aaliyah were very nice though. The maids never came to our room and no-we did not have the DND sign on but they DID come at 9 am when were naked getting dressed TWO HOURS before checkout! On a positive note, the staff at the spa and valet were EXCELLENT! I will never stay here again. I have not left a review on yelp or google yet but that is probably next. Also, Daniella did refund the $130 pool charge that another group somehow was able to sneak on our check. The staff (esp bartenders) complain about their jobs way too much in front of customers. I have never left a bad review in my life but I could not refrain.