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Crowne Plaza Albany - The Desmond Hotel by IHG

3.5 star property
Hotel with free parking, near Colonie Center Mall

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Photo gallery for Crowne Plaza Albany - The Desmond Hotel by IHG

Property amenity
Lobby sitting area
Meeting facility
Bar (on property)
Standard Room, 1 King Bed (Top Floor) | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Twin Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower) | Bathroom | Free toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Dining table
LCD TV
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobil, Tub)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Mobil, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub) | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Top Floor)

Standard Room, 1 King Bed (Top Floor) | View from room

Standard Room, 1 King Bed (Top Floor)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 Queen Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Sofa bed
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Duplex, 1 King Bed (Suite)

Duplex, 1 King Bed (Suite) | In-room safe, desk, laptop workspace, blackout drapes

Duplex, 1 King Bed (Suite)

Highlights

Patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Dining table
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Renovated in 2021
Sofa bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
660 Albany Shaker Rd, Albany, NY, 12211

What's nearby

  • Colonie Center Mall - 4 min drive - 1.9 miles
  • Siena College - 6 min drive - 2.7 miles
  • Crossgates Mall - 7 min drive - 4.4 miles
  • University at Albany - 8 min drive - 5.3 miles
  • Albany Medical Center - 13 min drive - 7.0 miles

Getting around

  • Albany International Airport Station - 6 min drive
  • Albany Intl. Airport (ALB) - 7 min drive

Restaurants

  • ‪Texas Roadhouse - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Arby's - ‬2 min drive
  • ‪Olive Garden - ‬15 min walk
  • ‪Starbucks - ‬5 min walk

About this property

Crowne Plaza Albany - The Desmond Hotel by IHG

Hotel remodeled in 2021 and located near Colonie Center Mall
Located close to Siena College, Crowne Plaza Albany - The Desmond Hotel by IHG provides a free roundtrip airport shuttle, dry cleaning/laundry services, and a fireplace in the lobby. The on-site American cuisine restaurant, Mr. D's, offers breakfast, brunch, lunch, dinner, and happy hour. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as a bar and a 24-hour gym.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking, plus extended parking (surcharge)
  • Cooked-to-order breakfast (surcharge), a free area shuttle, and bike rentals
  • Express check-out, express check-in, and luggage storage
  • Guest reviews say great things about the dining options and helpful staff
Room features
All 322 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Tubs or showers, free toiletries, and hair dryers
  • 32-inch LCD TVs with premium channels
  • Wardrobes/closets, mini fridges, and coffee/tea makers

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle up to 3 mi
  • Onsite parking available only on request
  • Free self parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 13 for adults and USD 5 to 12 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (23,433 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Handrails in stairways (32 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Fireplace in lobby
  • Renovated entire property - January 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 95 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults, and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany The Desmond Hotel
Crowne Plaza Albany The Desmond Hotel an IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel
Crowne Plaza Albany - The Desmond Hotel by IHG Albany
Crowne Plaza Albany - The Desmond Hotel by IHG Hotel Albany

Frequently asked questions

Does Crowne Plaza Albany - The Desmond Hotel by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–9:00 PM.

Is Crowne Plaza Albany - The Desmond Hotel by IHG pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 95 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Crowne Plaza Albany - The Desmond Hotel by IHG?

Self parking is free at this property.

What time is check-in at Crowne Plaza Albany - The Desmond Hotel by IHG?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza Albany - The Desmond Hotel by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Crowne Plaza Albany - The Desmond Hotel by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Crowne Plaza Albany - The Desmond Hotel by IHG located?

Situated near the airport, this hotel is 1.7 mi (2.8 km) from Colonie Center Mall and 3.1 mi (5 km) from Siena College. Crossgates Mall and University at Albany are also within 6 mi (10 km). Albany International Airport Station is 28 minutes by foot.

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Crowne Plaza Albany - The Desmond Hotel by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 694 out of 1001 reviews
Rating 8 - Good. 200 out of 1001 reviews
Rating 6 - Okay. 60 out of 1001 reviews
Rating 4 - Poor. 21 out of 1001 reviews
Rating 2 - Terrible. 26 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Feb 2025

10/10 Excellent

Robyn L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect for our night before a trip
Stayed 1 night in Apr 2025

10/10 Excellent

Jeshennia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was honestly what I expected for my one night stay. Very nice staff and just people overall, very welcoming.
Stayed 1 night in Apr 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I have stayed at The Desmond several times. It is always clean, the staff is friendly and helpful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was superb. The facility was well taken care of. The restaurant located in the hotel was delicious.
Stayed 1 night in Apr 2025

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and quiet night.
Stayed 1 night in Apr 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Would be wonderful for a family event, but we needed a one night stay for my son’s college activities. Spacious and clean, up to date, nice staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Sysay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is conveniently close by and the hotel has a restaurant. The room was clean and the staff was very friendly. I will make this the choice of my future hotel stays since my daughter accepted to attend UAlbany
Stayed 1 night in Apr 2025

10/10 Excellent

Brin

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for my short stay
Stayed 1 night in Mar 2025

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, enjoyed my stay with no complaints!
Stayed 1 night in Feb 2025

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming and accommodating!
Stayed 1 night in Mar 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super helpful and friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for early flights ! Many restaurants and shopping options just 6 minutes away.
Stayed 1 night in Mar 2025

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Awesomeness
Stayed 2 nights in Apr 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with excellent rooms
Stayed 2 nights in Jan 2025

10/10 Excellent

Beth

Excellant hotel. Very clean and comfortable. Restaurant on site was excellant. Stag was friendly and attentive. Definitely will stay here again!
Stayed 2 nights in Feb 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly.
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near airport. Short drive to Amenities
Stayed 1 night in Feb 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay before travel.
Stayed 1 night in Jan 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay at the Desmond
Stayed 1 night in Jan 2025

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2024

8/10 Good

Jan

Great place to stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2025