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Crowne Plaza Albany - The Desmond Hotel by IHG

3.5 star property
Travelers can savor American cuisine at Mr. D's restaurant, warm up by the lobby fireplace, or enjoy a cocktail at the bar in this Albany retreat

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Photo gallery for Crowne Plaza Albany - The Desmond Hotel by IHG

A spacious courtyard with a wooden floor, covered seating areas, and potted plants. - Crowne Plaza Albany - The Desmond Hotel by IHG (Albany)
Property video
An outdoor dining area with round tables, chairs, and a brick building in the background. - Crowne Plaza Albany - The Desmond Hotel by IHG (Albany)
A modern hotel lobby with a reception desk, a neon sign above, and a patterned wall. - Crowne Plaza Albany - The Desmond Hotel by IHG (Albany)
A champagne station with glasses, bottles, and fruit arranged on a table. - Crowne Plaza Albany - The Desmond Hotel by IHG (Albany)
Crowne Plaza Albany - The Desmond Hotel offers a welcoming atmosphere in the heart of Albany. Enjoy tasty American dishes at Mr. D's, cozy up by the lobby fireplace, or sip a well-crafted cocktail at the bar. The 24-hour gym provides a convenient spot for an energizing workout.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Standard Room

A hotel room with two beds, a desk, a chair, and a lamp.

Standard Room

10.0 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a desk with a computer, a TV, a chair, and a coffee maker.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(70 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a lamp.

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(126 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

A hotel room with two beds, a desk, and a large window with curtains.

Standard Room, 2 Queen Beds, Roll-in Shower (Mobility Accessible)

8.8 out of 10
Excellent
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Executive Suite, 1 King Bed

A hotel room with a large bed, a television, a dresser, and a seating area with a blue chair and an orange pillow.

Executive Suite, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Duplex, 1 King Bed (Suite)

A spacious living area with a blue spiral staircase, a flat-screen TV mounted on the wall, a dining table, and a sofa.

Duplex, 1 King Bed (Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed with Sofa bed

A hotel room with a large bed, a TV on a wooden desk, a lamp, and a window with sheer curtains.

Junior Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 Queen Bed with Sofa bed

A hotel room with a large bed, a TV on a wooden desk, a lamp, and a window with sheer curtains.

Junior Suite, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed (Top Floor)

A hotel room with a balcony, a sofa, a small table, and a floor lamp.

Standard Room, 1 King Bed (Top Floor)

9.6 out of 10
Exceptional
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

Free toiletries, hair dryer, towels, soap

Standard Room, 1 Queen Bed, Accessible Bathtub (Mobility)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Free toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Free toiletries, hair dryer, towels, soap

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

Free toiletries, hair dryer, towels, soap

Junior Suite, 1 King Bed, Accessible Bathtub (Mobility)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Room

  • Sleeps 4
  • Free WiFi

Room

  • Sleeps 4
  • Free WiFi

Room

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Albany, Crowne Plaza Albany - The Desmond Hotel by IHG is in the business district and near the airport. Palace Theater and Proctors Theater are cultural highlights, and travelers looking to shop may want to visit Colonie Center Mall and Crossgates Mall. Siena College and University at Albany are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Albany travel guide
Map
660 Albany Shaker Rd, Albany, NY, 12211

What's nearby

  • A brick building with green doors and windows, surrounded by trees and a clear sky.
    Shaker Heritage Society
    4 min drive - 1.6 miles
  • A modern building with illuminated windows at night, surrounded by trees and a well-lit pathway.
    University at Albany
    7 min drive - 5.6 miles
  • Colonie Center Mall
    3 min drive - 2.0 miles
  • Watervliet Shaker National Historic Site
    4 min drive - 1.6 miles
  • Crossings Maze
    4 min drive - 1.4 miles

Getting around

  • Albany International Airport Station
    5 min drive
  • Albany Intl. Airport (ALB)
    6 min drive

Restaurants

  • Texas Roadhouse
    3 min drive
  • McDonald's
    3 min drive
  • Olive Garden
    14 min walk
  • Taco Bell
    3 min drive
  • Starbucks
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour free roundtrip airport shuttle on request
  • Free area shuttle up to 3 mi
  • Onsite parking available only on request
  • Free self parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:30 AM on weekdays and 7:00 AM to noon on weekends; USD 8 to 13 for adults and USD 5 to 12 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Free area shuttle
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (23,433 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Handrails in stairways (32 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Fireplace in lobby
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 95 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 13 for adults, and USD 5 to 12 for children
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Crowne Plaza Albany - The Desmond Hotel by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–9:00 PM.

Is Crowne Plaza Albany - The Desmond Hotel by IHG pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 95 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Crowne Plaza Albany - The Desmond Hotel by IHG?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza Albany - The Desmond Hotel by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Crowne Plaza Albany - The Desmond Hotel by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Crowne Plaza Albany - The Desmond Hotel by IHG located?

Situated near the airport, this hotel is 1.7 mi (2.8 km) from Colonie Center Mall and 3.1 mi (5 km) from Siena College. Crossgates Mall and University at Albany are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crowne Plaza Albany - The Desmond Hotel by IHG Reviews

9.2

Wonderful

9.4

Cleanliness

9.0

Amenities

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 766 out of 1066 reviews
Rating 8 - Good. 175 out of 1066 reviews
Rating 6 - Okay. 75 out of 1066 reviews
Rating 4 - Poor. 21 out of 1066 reviews
Rating 2 - Terrible. 29 out of 1066 reviews

Reviews

Verified review

10/10 Excellent

Tai-Joon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and nice food Hotel
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atrium and room was clean and nice! Perfect access to Albany airport.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quite large, and close to nearby restaurants. Our stay was great!
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the free 24hr shuttle and the restaurant right in the hotel. Very clean and friendly staff.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff was great, and well maintained
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean convenient location. Staff were very friendly.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

DEVIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had place to walk around restaurants right in house n a beautiful pool of fish
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & quiet room, great breakfast in the onsite restaurant
Stayed 1 night in May 2026
Verified review

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable clean room and excellent restaurant
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members are extremely helpful and supportive. It's such a nice change to be on a property where people want to be there.. very relaxing and pleasant. My room was comfortable. I slept really well (comfy mattress... not too soft or too firm). And 5ish minutes from the Albany airport. I would totally go back again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Alexandra B

Liked: Cleanliness, staff & service, amenities
Your staff went out of their way to be helpful. Thank you for a wonderful stay.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

lisette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel. The room was clean and very comfortable. The food at Mr. D's restaurant was excellent. I highly recommend the crab cakes. Great stay . I would definately return .
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting inside the hotel. Staff was super helpful
Stayed 1 night in May 2026
Verified review

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is first class. The staff was helpful.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

ABRAHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best stay ever! beautiful place, great friendly staff, everyting u need!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location that is super close to ALB. The free shuttle was so easy to use. We dropped off our rental car, called the hotel, and they sent up the van within 10 minutes. Then, early the next morning, we came downstairs, let the front desk know we needed transport, and within 5 minutes we were on our way! Convenient location to restaurants. We did not get a chance to enjoy the breakfast, pool, or other amenities because of our travel itinerary, but I would stay there again!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great! Staff and accommodations were excellent!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended a wedding at the hotel and stayed . The room was clean and modern. It was a beautiful hotel and the staff was friendly and helpful
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was beautiful. But with the cost, I was surprised that no microwave in room and that they dont do room service. The pool was a little disappointing and it would be nice if there was a hot tub. The restaurant was wonderful
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have had the pleasure of staying at this property on three separate occasions, and on each visit, we received exemplary treatment from the staff. Additionally, the breakfast provided consistently meets high standards of freshness and quality.
Stayed 1 night in May 2026
Verified review

8/10 Good

allen paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice enough hotel that is amazingly close to the airport and includes free airport shuttle. The rooms were clean. The staff was very friendly and helpful. Some of the items in the fitness center were not super well maintained, but that’s my only Minor complaint.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
It is a very beautiful hotel, very courteous staff, and great location.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the indoor courtyard areas in this hotel! We also enjoyed our meal at the restaurant.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice, staff was great. Room was clean. The only issue I had was the outlet next to my bed did not work and I didn’t realize until I was checking out. I told the front desk, hopefully it gets resolved. I would stay again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Edwine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet spacious room and staff were helpful and courteous. Excellent all the way around.
Stayed 2 nights in Apr 2026