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Homewood Suites by Hilton Albany Crossgates Mall, NY

Property class: 3

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Photo gallery for Homewood Suites by Hilton Albany Crossgates Mall, NY

A buffet area with various food items, a painting on the wall, and a seating area with chairs and a carpeted floor. - Homewood Suites by Hilton Albany Crossgates Mall, NY (Albany)
A spacious lobby with a stone accent wall, a large painting, and seating arrangements including a sofa and armchairs. - Homewood Suites by Hilton Albany Crossgates Mall, NY (Albany)
A hotel with a modern design, featuring multiple floors and a parking lot with handicapped spaces. - Homewood Suites by Hilton Albany Crossgates Mall, NY (Albany)
An indoor swimming pool with clear water, surrounded by lounge chairs and tables, large windows, and a tiled floor. - Homewood Suites by Hilton Albany Crossgates Mall, NY (Albany)
An outdoor patio with multiple tables and chairs, large umbrellas, and a barbecue grill. - Homewood Suites by Hilton Albany Crossgates Mall, NY (Albany)
Close to Crossgates Mall, Homewood Suites by Hilton Albany Crossgates Mall, NY provides a free breakfast buffet, dry cleaning/laundry services, and a fireplace in the lobby. Active travelers can enjoy basketball at this hotel. Free in-room WiFi is available to all guests, along with a gym and a business center.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchen

A hotel room with a large bed, a desk, a chair, a small table, and a ceiling fan.

Studio Suite, 1 King Bed with Sofa bed, Kitchen

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed, Kitchen

A hotel room with a large window, a flat-screen TV, a dining table with chairs, and a sofa.

Suite, 1 King Bed with Sofa bed, Kitchen

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Studio, Multiple Beds, Kitchen

A hotel room with a sofa, two beds, a coffee table, and a large window with curtains.

Studio, Multiple Beds, Kitchen

9.4 out of 10
Exceptional
(22 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, Multiple Beds, Kitchen

A hotel room with two beds, a desk, a chair, and a television.

Suite, Multiple Beds, Kitchen

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Studio Suite, 1 King Bed with Sofa bed, Hearing Accessible, Kitchen (Hearing)

A hotel room with a bed, a desk, a television, and a window with curtains.

Studio Suite, 1 King Bed with Sofa bed, Hearing Accessible, Kitchen (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed, Hearing Accessible, Kitchen (Hearing)

A hotel room with a large window, a flat-screen TV, a dining table with chairs, and a sofa.

Suite, 1 King Bed with Sofa bed, Hearing Accessible, Kitchen (Hearing)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, Multiple Beds, Hearing Accessible, Kitchen (Hearing)

A hotel room with two beds, a desk, a television, and a view of the city.

Suite, Multiple Beds, Hearing Accessible, Kitchen (Hearing)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Kitchen (Shower)

A hotel room with a bed, a TV, a desk, and a window with curtains.

Suite, 1 King Bed with Sofa bed, Accessible, Kitchen (Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Kitchen

A hotel room with a bed, a TV, a desk, and a window with curtains.

Suite, 1 King Bed with Sofa bed, Accessible, Kitchen

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

Studio Suite, 1 King Bed with Sofa bed, Accessible, Kitchen

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Suite, Multiple Beds, Mobility Accessible, Kitchen

A hotel room with a sofa, two beds, a coffee table, and a large window with curtains.

Suite, Multiple Beds, Mobility Accessible, Kitchen

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free wired internet

About the neighborhood

Located in Albany, Homewood Suites by Hilton Albany Crossgates Mall, NY is connected to a shopping center. Travelers eager for a bit of culture can stop by Palace Theater, while those who have shopping on the agenda may want to visit Crossgates Mall and Colonie Center Mall. Cultural Education Center and The Egg are also worth visiting. Enjoy the great outdoors with hiking/biking trails, horse riding, and mountain biking, or hop on a bike rental nearby and explore all the area has to offer. Visit our Albany travel guide
Map
1651 Western Avenue, Albany, NY, 12203

What's nearby

  • A modern building with illuminated windows at night, surrounded by trees and a well-lit pathway.
    University at Albany
    5 min drive - 2.3 miles
  • Crossgates Mall
    3 min walk - 0.2 miles
  • Funny Bone Comedy Club
    6 min walk - 0.4 miles
  • Regal Crossgates
    10 min walk - 0.6 miles
  • Colonie Center Mall
    8 min drive - 3.8 miles

Getting around

  • Albany International Airport Station
    9 min drive
  • Albany Intl. Airport (ALB)
    9 min drive

Restaurants

  • Dunkin'
    3 min drive
  • Starbucks
    6 min walk
  • Dave & Buster's
    7 min walk
  • Starbucks
    18 min walk
  • McDonald's
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Basketball
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium digital channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 25 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 150 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 21 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Homewood Suites by Hilton Albany Crossgates Mall, NY have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–11:00 PM.

Is Homewood Suites by Hilton Albany Crossgates Mall, NY pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 25 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Homewood Suites by Hilton Albany Crossgates Mall, NY?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Homewood Suites by Hilton Albany Crossgates Mall, NY?

Check-out is at noon.

Where is Homewood Suites by Hilton Albany Crossgates Mall, NY located?

Situated in Albany, this hotel is 0.2 mi (0.4 km) from Crossgates Mall and 1.9 mi (3 km) from University at Albany. Funny Bone Comedy Club and Albany NanoTech Complex are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Homewood Suites by Hilton Albany Crossgates Mall, NY Reviews

8.8

Excellent

9.0

Cleanliness

9.2

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 329 out of 513 reviews
Rating 8 - Good. 97 out of 513 reviews
Rating 6 - Okay. 37 out of 513 reviews
Rating 4 - Poor. 28 out of 513 reviews
Rating 2 - Terrible. 22 out of 513 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, friendly staff, would recommend for anybody traveling through. The rooms were very comfortable.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was perfect - a 5 minute walk to the mall, Costco next door, 10-15 minutes to other shopping and restaurant locations locations (Walmart, TJMaxx, Cheesecake Factory, etc.). The room we had was very nice and spacious - the only downfall was the kitchen and doors had some wear and tear on some doors or appliances. The breakfast was good for a hotel that had breakfast included, it just wasn't as clean or kept up by staff as maybe I would hope. Otherwise, great room and GREAT location!
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We saw staff constantly cleaning and vacuuming. It was always clean and looked really nice. The room was a standard room. Nothing to knock your socks off but felt as clean as a hotel room can feel. They had a really nice basketball hoop/court outside. The pool was subpar but the kids really enjoyed it and it was a nice clean and welcome space. No hot tub. The hot water was lacking. Luke warm water in every sink and shower in the room. Overall a nice one night stay. Would recommend
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff was great! Great breakfast options
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay, very courteous staff. Close to shopping,close to highways. Breakfast was fresh and dining area was spotless
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful stay. breakfast was even included which was wonderful suite clean and spacious many things to do and the Crossgate Mall right across from Hotel. Hotel has games for kids & Adults. Pool table Indoor pool, indoor gym, 2 breakfast areas, staff nice and friendly pets are allowed at a fee of course. We had a lovely time
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options are awesome, good customer servise, gym and swimming pool area are very neat and welcoming. We enjoyed our stay in the suite rooom. It's like home away from home, I definitely will come back. Highly recommended 👌
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Facilities were quite nice for this price point and staff were friendly and helpful.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Friendly staff, spacious and comfortable room.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay when you’re visiting family!
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The check in was great and the staff was friendly. The room was clean and comfortable.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was great. The hotel room was excellent.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Room was clean. Breakfast was very good.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our staff from our spacious & clean room to the excellent amenities and walk ability to restaurants and shopping!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping and Kitchen staff were amazing
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel… super clean
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for our needs. Free laundry was an amazing amenity.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

I felt the place was amazing it was clean and convenient plus comfortable.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the staff were friendly and they gift you something at check in..
Stayed 10 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the highway and mall.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice hotel. Close to shopping and colleges
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, up to date and no odors. The staff at the front desk during check in and out was very courteous and respectful. The breakfast selection was good however the temperature of the breakfast sausage could be a little more warmed up and be cook a little bit more.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very clean , quite and spaced
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. Beds are very comfortable and everything was very clean.
Stayed 2 nights in Jan 2024