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Grand Oasis Riviera

4.5 star property
All-inclusive hotel with 6 restaurants and 3 outdoor pools

Choose dates to view prices

Photo gallery for Grand Oasis Riviera

3 outdoor pools, free cabanas, pool umbrellas
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Children's area
Private beach, white sand, beach cabanas, beach umbrellas
Family Room | 1 bedroom, minibar, in-room safe, iron/ironing board
Grand Oasis Tulum Riviera on Akumal Beach offers rejuvenating treatments at Kin Ha spa, swim-up bars, and six restaurants. Guests praise the attentive staff, free WiFi, and inviting outdoor pools.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast included

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room

Standard Room | 1 bedroom, minibar, in-room safe, iron/ironing board

Standard Room

Highlights

Air conditioning
Flat-screen TV
Renovated in 2023
Separate bedroom
Private bathroom
Hair dryer
Minibar
Iron/ironing board
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room

Superior Room | 1 bedroom, minibar, in-room safe, iron/ironing board

Superior Room

Highlights

Air conditioning
Flat-screen TV
Renovated in 2023
Separate bedroom
Private bathroom
Hair dryer
Minibar
Iron/ironing board
  • 35 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Family Room | 1 bedroom, minibar, in-room safe, iron/ironing board

Family Room

Highlights

Air conditioning
Flat-screen TV
Renovated in 2023
Separate bedroom
Private bathroom
Hair dryer
Minibar
Iron/ironing board
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard with Garden View

1 bedroom, minibar, in-room safe, iron/ironing board

Room Standard with Garden View

  • 30 sq m
  • Sleeps 4

View all photos for Room Standard with Ocean View

1 bedroom, minibar, in-room safe, iron/ironing board

Room Standard with Ocean View

  • 30 sq m
  • Ocean view
  • Sleeps 4

View all photos for Room Premium with Ocean View

1 bedroom, minibar, in-room safe, iron/ironing board

Room Premium with Ocean View

  • 36 sq m
  • Ocean view
  • Sleeps 2

View all photos for Suite Premium

1 bedroom, minibar, in-room safe, iron/ironing board

Suite Premium

  • 36 sq m
  • Sleeps 2

View all photos for Room Standard with Garden View

1 bedroom, minibar, in-room safe, iron/ironing board

Room Standard with Garden View

  • 30 sq m
  • Sleeps 1

About the neighborhood

Map
Carretera Federal Chetumal Km 251, Akumal, QROO, 77780

What's nearby

  • Riviera Maya Golf Club - 3 min drive - 0.9 miles
  • Dolphinaris Tulum - 4 min drive - 0.9 miles
  • Akumal Beach - 7 min drive - 3.3 miles
  • Yal-ku Lagoon - 14 min drive - 4.9 miles
  • Half Moon Bay - 15 min drive - 4.4 miles

Getting around

  • Tulum Intl. Airport (TQO) - 67 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬7 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Yum Buffet - ‬8 min drive
  • ‪Katok - ‬10 min drive
  • ‪Restaurant Kukulkan - ‬8 min drive

About this property

Grand Oasis Riviera

Luxury all-inclusive hotel remodeled in 2023 and located near Akumal Beach
Consider a stay at Grand Oasis Riviera and take advantage of a free breakfast buffet, 3 swim-up bars, and 3 poolside bars. This hotel is a great place to bask in the sun with a private beach, beach cabanas, and beach massages. Indulge in a body scrub, a body wrap, and a manicure/pedicure at the onsite spa. Be sure to enjoy a meal at any of the 6 on-site restaurants. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a terrace and a coffee shop/cafe.
Other perks at this hotel include:
  • 3 outdoor pools and a children's pool, along with a waterslide, 3 swim-up bars, and free cabanas
  • Free self parking
  • Beach umbrellas, a dock, and concierge services
  • A ballroom, outdoor furniture, and a nature reserve
  • Guest reviews give top marks for the helpful staff
Room features
All 195 rooms feature comforts such as air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

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Bahia Principe Grand Coba - All Inclusive

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  • Hot Tub
  • Breakfast included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Playground
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free pool cabanas
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Cobblestone flooring in public areas
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Lever door handles
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall
  • Renovated entire property - April 2023

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from May 5 2025 to November 23 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Elevator
  • Exterior
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Parking area
  • Sauna
  • Spa
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.95 per accommodation, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and outdoor lighting
Property Registration Number OHN1708307KA

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 1-device limit
Guests under 12 years old are not allowed in the spa

Property is also known as

Oasis Tulum Riviera Akumal
Grand Oasis Tulum Riviera Hotel
Grand Oasis Tulum All Inclusive

Frequently asked questions

Does Grand Oasis Riviera have a pool?

Yes, this property has 3 outdoor pools and a children's pool. The property will be renovating the pool from May 5 2025 to November 23 2025 (completion date subject to change).

Is Grand Oasis Riviera pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Oasis Riviera?

Self parking is free at this property.

What time is check-in at Grand Oasis Riviera?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Oasis Riviera?

Check-out is at noon.

Are there all-inclusive benefits at Grand Oasis Riviera?

Yes, the property is all-inclusive.

Where is Grand Oasis Riviera located?

Nestled on the beach, this Akumal hotel is 1.4 mi (2.3 km) from Riviera Maya Golf Club and 2 mi (3.2 km) from Akumal Beach. Aktun Chen is 1.4 mi (2.3 km) away.

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Reviews

Grand Oasis Riviera Reviews

7.2

Good

7.2

Cleanliness

7.4

Amenities

7.6

Staff & service

7.8

Eco-friendliness

6.8

Property conditions & facilities
Rating 10 - Excellent. 108 out of 307 reviews
Rating 8 - Good. 63 out of 307 reviews
Rating 6 - Okay. 58 out of 307 reviews
Rating 4 - Poor. 40 out of 307 reviews
Rating 2 - Terrible. 38 out of 307 reviews

Reviews

10/10 Excellent

Jon

Liked: Amenities
Great stay, good food
Stayed 1 night in Mar 2025

10/10 Excellent

Kathleen Ann

Liked: Cleanliness, staff & service, amenities
Had a wonderful time. The food was excellent! Loved all the choices. Staff was great and great location. The rooms and property could use some updating. The kids club and staff were wonderful!
Stayed 7 nights in Mar 2025

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and great food options. The buffet was our favorite place to dine especially breakfast but did go twice for dinner buffet and options changed so that was a plus! Also wake up early and get your spot by the pool or beach, otherwise you won't have anywhere to sit! I have nothing but nice things to say about this place. No negative Nancy here!!
Stayed 5 nights in Feb 2025

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Overall this is a location I would return to.
Stayed 2 nights in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the friendly staff. The food was excellent. lots of options. i would like to have the option to parasol. showers could use some TLC. overall i would definitely return to the Grand Oasis Hotel.
Stayed 7 nights in Dec 2024

4/10 Poor

RIALDA

Liked: Staff & service
Disliked: Cleanliness
NOT THE BEST RESORT WE STAYED, THE ONLY GOOD THING ABOUT WAS THE HELPHUL STAFF AROUND,EXPECIALLY Freddy. IF YOU LIKE TO SWIM IN THE OCEAN THIS IS NOT THE RESORT YOU WANT TO STAY THE ECEON FRONT IS VERY LITTLE AND IS NO SPACE FOR THE PEOPLE CAPACITY. THE RESORT NEXT HES A GREAT OCENA FRONT.
Stayed 6 nights in Dec 2024

6/10 Okay

Valon

The beach was amazing but the hotel needs updates. The rooms were OK, but they need to be updated and the staff is OK.
Stayed 10 nights in Aug 2024

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are in terrible condition
Stayed 6 nights in Dec 2024

10/10 Excellent

Tamise

Liked: Cleanliness, property conditions & facilities
Wonderful
Stayed 4 nights in Apr 2024

2/10 Terrible

Yliana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again worst resort I’ve been to ! Old moldy rooms full of ants false advertisement for kids activities and trampoline it’s a lie a scam staff is unfriendly and rude and pets everywhere in facilities cats raccoon and some other wired animal !!
Stayed 1 night in Jan 2025

10/10 Excellent

Easton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marcelo was by far my favorite person there! Amazing human being. Grand oasis tulum had plenty of bars / restaurants to chose from. Food was great, absolutely no complaints.
Stayed 8 nights in May 2024

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Staff was friendly and helpful. Property needs to be updated
Stayed 2 nights in Apr 2024

4/10 Poor

tisha katrina

Disliked: Cleanliness, staff & service, property conditions & facilities
they need to upgrade the property food was some what ok i like the view in the lobby
Stayed 3 nights in May 2024

6/10 Okay

Jeremiah

Disliked: Property conditions & facilities
Our room was dirty. Stained furniture all over and the pools appropriate for small children need immediate renovations.
Stayed 3 nights in Aug 2024

2/10 Terrible

Oscar

Liked: Amenities
Disliked: Cleanliness, staff & service
The room had drainage problems and had a very bad smell and I reported it to the lobby and they never did anything and I had to leave the hotel before the date
Stayed 4 nights in Nov 2024

2/10 Terrible

Andriy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not vest your time. Very uncomfortable place and service
Stayed 2 nights in May 2024

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our recent stay at Grand Oasis, Tulum

The Staff are wonderful, caring, friendly, helpful, courteous, & respectful. So welcoming. Theres is always an activity to do. We were comfortable enough. Plumbing is old & slow at times. Food is excellent, drinks are always available. Pools are beautiful & well kept. Grounds are well kept.
Stayed 6 nights in Dec 2023

2/10 Terrible

Joanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty hotel, with blood on the sheets, underwear in the closets, leaks throughout the property. They don't respect the reservations made on Expedia, they make extra charges, rude staff, I would never return to that hotel
Stayed 4 nights in Jun 2024

2/10 Terrible

Larry James

Disliked: Cleanliness, staff & service, amenities
Place is under renovations and construction. Both wiped out trying to walk to the room due to poor lighting and slippery floors. Multiple bruises to start the stay and no staff concerned. No way to exchange money to allow tipping. Extra fees to have drinks in the fridge in the unit. And extra costs to dine for anything you might like - steak, seafood, etc. . Doubt we will be back not would ever recommend to family or friends. Very sad.
Stayed 6 nights in Dec 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at the hotel

We arrived on my birthday, my husband ordered flowers to be in the room when we come in. They charged us for it but didn't bring flowers. Then we scheduled a dinner at the beach and were advised to visit a presentation of new rooms, where we spent 1 hour and 30 min of our vacation listening to subscribe for starting with 10 and up to 50 years coming to the oasis hotel chain in the specific frequency for vacay. It was the worst experience I ever had!!!! The only food was good. The deck in the room was damaged up to the point when nails can get into your feet.
Stayed 5 nights in Oct 2024

2/10 Terrible

Latasha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property’s lobby was great. However upon arrival the rooms were dirty the air conditioning did not get cool. The restaurants were limited and not open throughout the day with very few selections to choose from. Before dusk raccoons were out everyone all over the resort. Which made walking around the resort at night a scary experience. The raccoons were aggressive and wondered in the outdoor restaurant. This was the worst all inclusive resort I have ever experienced
Stayed 3 nights in Jul 2024

4/10 Poor

Lorelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at around 6pm and I didn’t get checked into my room until close to midnight. They kept changing the price and claiming they didn’t have a reservation for me. Very disappointed in the front desk services.
Stayed 4 nights in May 2024

8/10 Good

gaston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice resort, beach is beautiful, staff was really amazing n helpfull at all times. Only complaint i have is that the resort is super boring, nothing to do other than just go to the pool n beach. Music is really low and boring, no entertainment nor night shows at all, the dj that play music at night is bad, music doesn't even make u wanna dance. Maybe is just because grand oasis just acquired this resort about 7 months ago n is going under new renovations but at the moment this resort is not for us. Is 25 minutes away from tulum n if u order a taxy at the front they try to charge u 380 dollars which is insane. Honestly the resort is kinda for old people or people that doesn't want to be around other people. Just my opinion
Stayed 4 nights in Jul 2024

4/10 Poor

Fallon

Disliked: Cleanliness, staff & service, amenities
The dining experience at this resort was absolutely dreadful. The lack of variety and the consistently lukewarm servings were appalling. Despite being in Mexico, one would expect at least the basics of Mexican cuisine, but even a simple taco was nowhere to be found on this woeful resort. To add to the disappointment, the shower was a disaster. It barely functioned, and when I mustered the courage to complain at the front desk, their response was nothing short of a dismissive laugh. They sent someone up hastily, presumably just to pacify us before we returned. The hot water supply was erratic, and the water pressure felt like a feeble trickle. The only redeeming features were the beach and the drinks, which managed to salvage an otherwise wretched experience.
Stayed 5 nights in Feb 2024

2/10 Terrible

Luisa

Disliked: Cleanliness, amenities, property conditions & facilities
Worse place that i ever saw, they made us wait 4 hours to have a room ready when we arrived the room was with black mold all over and smelled filthy, the sheets looked like they were never cleaned and the bathroom had a used shampoo bottle. they didn’t gave us our room after 4 hrs (around 7pm) they made us wait with no food or water because “we didn’t had a bracelet” and without a room there’s no bracelet. Pools are dirty and with paint coming off, the ceilings had huge holes all over in multiple places and “water or something was leaking out of it” so far I’m still waiting for my money back but it seems like they don’t won’t give it back. So disappointed and disgusted by the situation
Stayed 4 nights in Jul 2024

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