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Conrad Tulum Riviera Maya

Property class: 5 and above

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65-inch flat-screen TV with satellite channels, TV, pay movies - Conrad Tulum Riviera Maya (Tulum)
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Private beach, white sand, beach umbrellas, beach towels - Conrad Tulum Riviera Maya (Tulum)
Game room - Conrad Tulum Riviera Maya (Tulum)
CEIBA Presidential Suite | Premium bedding, pillowtop beds, minibar, in-room safe - Conrad Tulum Riviera Maya (Tulum)
Conrad Tulum Riviera Maya, near Akumal Beach, offers a luxury family retreat. Enjoy drinks at beach bars or visit the spa for a manicure, pedicure, or massage. Multiple dining venues and attentive staff create memorable experiences at this well-appointed hotel.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Room options

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Showing 16 of 16 rooms

View all photos for Partial Ocean View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Partial Ocean View Guestroom with King Bed

8.8 out of 10
Excellent
(6 reviews)
  • Partial ocean view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Governors Suite BDRM

Premium bedding, pillowtop beds, minibar, in-room safe

CEIBA Governors Suite BDRM

  • Ocean view
  • 145 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Guestroom with King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • Resort view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Ocean View Guestroom with King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for CEIBA Presidential Suite

Premium bedding, pillowtop beds, minibar, in-room safe

CEIBA Presidential Suite

  • Ocean view
  • 186 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

View from room

Partial Ocean View Guestroom w/ 2 Queen Beds

8.0 out of 10
Very good
(4 reviews)
  • Partial ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Guestroom with 2 Queen Beds

10.0 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Guestroom with 2 Queen Beds

View from room

Ocean View Guestroom with 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for CEIBA Family Ste 2 BR Connecting Rooms

View from room

CEIBA Family Ste 2 BR Connecting Rooms

  • Garden view
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Partial Ocean View (Ceiba)

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 King Bed (Ceiba Tropical View)

  • Resort view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Tulum, Conrad Tulum Riviera Maya is in a rural area and on a private beach. Riviera Maya Golf Club and Puerto Aventuras Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Akumal Beach and Half Moon Bay. Traveling with kids? Consider Xel-Há Park and Akumal Ecological Center. Discover the area's water adventures with kayaking and snorkeling nearby, or enjoy the great outdoors with ecotours and hiking/biking trails. Visit our Tulum travel guide
View more Resorts in Tulum
Map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774

What's nearby

  • Golf course
    Riviera Maya Golf Club
    2 min drive - 1.4 miles
  • Ecopark Aktun Chen underground cenote
    Aktun Chen
    2 min drive - 1.4 miles
  • Akumal Beach
    Akumal Beach
    6 min drive - 5.1 miles
  • 0_BXP44312
    Xel-Há Park
    7 min drive - 5.1 miles
  • Dolphinaris Tulum
    2 min drive - 0.9 miles

Getting around

  • Cancun Intl. Airport (CUN)
    75 min drive

Restaurants

  • Bahia Principe Grand Coba
    3 min drive
  • Restaurante Yucatan
    4 min drive
  • Thali Restaurant
    4 min drive
  • Restaurant Kukulkan
    4 min drive
  • The Truck
    5 min drive

About this property

Conrad Tulum Riviera Maya

Luxury family-friendly resort near Akumal Beach
Located close to Riviera Maya Golf Club, Conrad Tulum Riviera Maya provides 3 beach bars, a swim-up bar, and a poolside bar. Active travelers can enjoy amenities like cycling and fitness classes at this resort. Indulge in a deep-tissue massage, a body treatment, and a manicure/pedicure at the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and local and international cuisine. Yoga classes are offered at the 24-hour gym; the property also has a terrace, shopping on site, and a coffee shop/cafe. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and an outdoor entertainment area.
Additional perks include:
  • 3 outdoor pools along with sun loungers, pool umbrellas, and a swim-up bar
  • Free valet parking
  • Bike rentals, express check-out, and express check-in
  • Supervised childcare (surcharge), a banquet hall, and smoke-free premises
  • Guest reviews give top marks for the helpful staff
Room features
All 349 rooms feature comforts such as private plunge pools and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and hair dryers
  • 65-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and daily housekeeping

All inclusive details

All-inclusive room rates at Conrad Tulum Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 2 bars/lounges
  • 3 beach bars
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Autor - Mexican
  • Kengai - Asian
  • Maratea - Mediterranean
  • Ukai - Japanese
  • Ultramar

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Shopping
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Private plunge pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • Computer station
  • Conference center (50,000 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Handrails in stairways (35 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 11 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium satellite channels
  • MP3 dock
  • Pay movies
  • Private plunge pool

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Property Registration Number 009-007-007445/2025

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Conrad Tulum Riviera Maya have a pool?

Yes, this property has 3 outdoor pools.

Is Conrad Tulum Riviera Maya pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is free at this property.

What time is check-in at Conrad Tulum Riviera Maya?

Check-in begins at 3:00 PM.

What time is check-out at Conrad Tulum Riviera Maya?

Check-out is at noon.

Are there all-inclusive benefits at Conrad Tulum Riviera Maya?

Some rate plans available at this property are all-inclusive.

Where is Conrad Tulum Riviera Maya located?

Nestled on the beach, this Tulum resort is within 1 mi (2 km) of Riviera Maya Golf Club and Aktun Chen. Xcacel Beach and South Akumal Beach are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Conrad Tulum Riviera Maya Reviews

9.0

Wonderful

9.6

Cleanliness

9.2

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 233 out of 315 reviews
Rating 8 - Good. 37 out of 315 reviews
Rating 6 - Okay. 23 out of 315 reviews
Rating 4 - Poor. 10 out of 315 reviews
Rating 2 - Terrible. 12 out of 315 reviews

Reviews

Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever!!! Pure luxury. Staff excellent
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fanastic Resort, excellent food - albeit expensive.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect, full wine bar and more.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Bradley Kyle

Liked: Cleanliness, amenities, property conditions & facilities
Spotless resort. Amazing staff.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Excellent property, staff and services all the way around.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and clean. The staff was always very friendly. We found the food offerings to be pretty disappointing compared to other 4-5 star hotels we've stayed at. The TVs had limited channels and were not smart TVs. I’d say this was a lower end 4 star hotel.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Sandeep

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, service is unparalleled and great restaurants
Stayed 5 nights in Nov 2025
Verified

8/10 Good

Kirsten

Liked: Cleanliness, amenities
Clean room, beautiful location.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and polite helpful staff. Very enjoyable and relaxing resort
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean and spacious. Loved the pools and beachside access, along with the extracurricular activities presented. Beds were comfortable and staff attentive. Front desk staff could be a bit warmer, and not all were knowledgeable in addressing/resolving customer concerns.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always easy to point out the negatives, but they are limited. Often out of pool towels, the ultra all inclusive has some odd exclusions. Just charge a bit more and include everything. Could use pool or beach attendants to avoid people reserving chairs. Cheapens the experience. Invest in big ice cubes for evening cocktails That said, the staff are great. Resort is beautiful. Great location. Food and drink are great. A mix of fun and high end cocktails. Cater very well to allergies. Peaceful, elegant, clean and quiet. Definitely go to this resort as one of the best (if not the best) in Tulum or Mayan Riviera.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fabulous time. The staff was so cordial and professional. Every restaurant and poolside area was beautifully maintained. Food was superb and prices reasonable for a resort. Daniel the boss of the beach and pool areas was delightful and so helpful and kind. The car service and luggage guys were great and the room stewards were fabulous.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax and spend some days with the family
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Giulliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing and service is excellent!
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Jossie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff were super nice and helpful. Food is good everything was super clean best resort I have stayed at.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Best service , beautiful jungle trail to room, beautiful pool
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing resort with super friendly staff!
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can't wait to come back

It was perfect - and the staff was warm and wonderful
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, and the staff was amazing!!!
Stayed 5 nights in Jul 2023
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property, wonderful staff and great food options. Treat yourself to this exceptional experience!!
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five-star luxury, excellent staff and service, all you need is on site
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Jennifer Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so beautiful and clean. We were greeted with refreshing tasteful drinks. Alexander, the concierge, was so knowledgeable and gave great insights about the resort. Our room was directly across from the ocean and that made the views even more illuminating. The live bands at night was entertaining. The service and staff were very friendly and thoughtful. They helped with celebrating my daughter birthday. We enjoyed dining at several restaurants trying different delicious dishes and drinks.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Time away from the Cold

I truly enjoyed my stay at the Conrad. The staff were incredible and it was their hard work and engagement that made the experience so great.
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Adina

Liked: Amenities
Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back!
Stayed 7 nights in Jan 2024
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and friendly. A good mix of food options. And the resort was beautiful. The design of resort is perfect for pictures.
Stayed 3 nights in Jun 2024