Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

5.0 star property
Pristine white sand beaches with crystal-clear waters invite travelers to unwind under beach umbrellas or enjoy exhilarating activities like golf

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Photo gallery for Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Terrace/patio - Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive (Akumal)
Property video
Garden view - Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive (Akumal)
Interior entrance - Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive (Akumal)
Body treatments, sports massages, beach massages, body wraps - Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive (Akumal)
Near Akumal Beach, Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive offers beachfront relaxation. Enjoy international cuisine at four restaurants, yoga or fitness classes, a poolside bar with free WiFi, and helpful staff with rave reviews.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 32 of 32 rooms

Suite Junior

  • Sleeps 2

Suite Junior

  • Sleeps 2

Suite Superior with Garden View

  • Sleeps 2
  • Garden view

Suite Presidential

  • Sleeps 2

Suite Junior

  • Sleeps 3

Suite Superior

  • Sleeps 3

Suite Superior with Garden View

  • Sleeps 3
  • Garden view

Suite Presidential

  • Sleeps 3

Superior Suite (Superior)

9.6 out of 10
Exceptional
(17 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed
  • Garden view

Room

8.4 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

Junior Room (Superior)

8.4 out of 10
Very good
(16 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

Junior Suite

8.0 out of 10
Very good
(22 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Garden view

Junior Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds
  • Garden view

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds
  • Garden view

Junior Room (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Garden view

Superior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Garden view

Junior Room

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

Junior Room

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

Junior Room, 1 King Bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

Superior Suite, 1 King Bed with Sofa bed (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Garden view

Junior Room (Superior)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

Junior Room

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Garden view

Junior Suite

7.4 out of 10
Good
(15 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Garden view

Junior Room (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

Junior Room

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

Suite (Superior)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Garden view

Junior Suite

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Garden view

Junior Room (Superior)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

Suite (Superior)

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Garden view

Junior Room

Highlights

Air conditioning
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Bathrobes
Hair dryer
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Garden view

About the neighborhood

Located in Akumal, Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive is near a private beach. While the natural beauty of Akumal Beach and Half Moon Bay can be enjoyed by anyone, those looking for an activity can check out Puerto Aventuras Marina. Xel-Há Park and Akumal Ecological Center are also worth visiting. Discover the area's water adventures with jet skiing and kayaking nearby, or enjoy the great outdoors with horse riding and ecotours. Visit our Akumal travel guide
Map
Km 250 Carr Federal a Chetumal, Akumal, QROO, 77760

What's nearby

  • Golf course
    Riviera Maya Golf Club
    10 min walk - 0.6 miles
  • Ecopark Aktun Chen underground cenote
    Aktun Chen
    10 min walk - 0.6 miles
  • Half Moon Bay which includes boating and a bay or harbor
    Akumal Beach
    7 min drive - 3.8 miles
  • Half Moon Bay which includes a sandy beach, a coastal town and tropical scenes
    Half Moon Bay
    12 min drive - 4.9 miles
  • Dolphinaris Tulum
    5 min walk - 0.3 miles

Getting around

  • Tulum Intl. Airport (TQO)
    67 min drive

Restaurants

  • Bahia Principe Grand Coba
    4 min walk
  • Restaurante Yucatan
    14 min walk
  • Maiko
    4 min drive
  • The Truck
    11 min walk
  • Thali Restaurant
    15 min walk

About this property

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive

Luxury all-inclusive property near Akumal Beach
Take advantage of a free breakfast buffet, a golf course, and a nightclub at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive. This property is a great place to bask in the sun with a nearby private beach, 3 beach bars, and beach massages. Indulge in a body scrub, a sports massage, and a facial at Bahia Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Yoga classes and fitness classes are offered at the gym; other things to do include beach volleyball. In addition to an airport shuttle and a poolside bar, guests can connect to free in-room WiFi.
Other perks include:
  • 4 outdoor pools along with sun loungers
  • Free self parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and an electric car charging station
  • An outdoor pickleball court, beach umbrellas, and a water dispenser
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 420 rooms offer comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like air conditioning and free stocked minibars. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Rainfall showers, free toiletries, and hair dryers
  • LCD TVs with satellite channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free beach shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 3 beach bars
  • 4 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alux
  • Maiko
  • Snack Bar El Cenote
  • Yal-ku

Things to do

  • 27-hole golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor pickleball court
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • 36 buildings
  • Built in 2010
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 1.8 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Luxury Bahia Principe Sian Kaan Adults
Luxury Bahia Principe Sian Kaan Adults All Inclusive Akumal
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
Luxury Bahia Principe Sian Kaan Adults All Inclusive
Bahia Principe Luxury Sian Ka'an
Bahia Principe Luxury Sian Ka'an All Inclusive
Luxury Bahia Principe Sian Kaan Adults Only All Inclusive
Bahia Principe Luxury Sian Ka'an Adults Only All Inclusive

Frequently asked questions

Does Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

Is Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive located?

Offering direct access to the beach, this Akumal property is within a 15-minute walk of Riviera Maya Golf Club and Aktun Chen. Xcacel Beach and Xcacelito Beach are also within 3 mi (5 km).

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Reviews

Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 580 out of 1007 reviews
Rating 8 - Good. 220 out of 1007 reviews
Rating 6 - Okay. 107 out of 1007 reviews
Rating 4 - Poor. 58 out of 1007 reviews
Rating 2 - Terrible. 42 out of 1007 reviews

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Staff was super friendly and extremely helpful room was very nice The food was amazing, literally every restaurant.
Stayed 5 nights in Jan 2026

10/10 Excellent

Kari

Liked: Cleanliness, amenities, property conditions & facilities
First time visiting Tulum and staying at Sian Ka’an. Beautiful resorts and friendly staff. I will definitely be back again!
Stayed 4 nights in Dec 2025

4/10 Poor

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, everything about it was good... EXCEPT the food. All of the buffet and room service food was probably the worst food I will ever eat in my life.
Stayed 3 nights in Jan 2026

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service good and staff very friendly and helpful.
Stayed 4 nights in Nov 2025

8/10 Good

Tristan

Liked: Cleanliness, property conditions & facilities
Clean rooms and facilities. Beautiful grounds and resort.
Stayed 9 nights in Oct 2025

10/10 Excellent

Albana

Liked: Cleanliness, staff & service
The room needs improvement, it was hard booking restaurants too,other than that everything was beautiful and service was excellent. We really enjoyed staying there. We will come back.
Stayed 6 nights in Nov 2025

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Great service from Faustino, Anata, Camila from Guest Experience, and Ana. They truly made our stay enjoyable very attentive and welcoming!
Stayed 4 nights in Oct 2025

6/10 Okay

Rebecca

Unfortunately, we were disappointed by our stay at this hotel. Although staff were friendly, the room was dated and the hotel services were sub par. Frequently, we waited 20+ minutes for drinks at hotel bars and would order drinks (e.g coffee at breakfast) that simply did not arrive.
Stayed 5 nights in Dec 2025

8/10 Good

Cherie

Liked: Cleanliness, property conditions & facilities
The reason it gets 5 stars was the entertainment. Other than that a fun place to stay!
Stayed 7 nights in Oct 2025

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Bahia Principe Luxury Sian Ka’an in the Riviera Maya. Upon arrival, we were pleasantly surprised with an upgrade to a superior suite near the lobby, which was spacious and conveniently located within easy walking distance to the restaurants and buffet. The food quality was excellent for an all-inclusive, with plenty of variety and solid dining options. We also enjoyed having access to the other Bahia Principe resorts via a quick shuttle ride, making it easy to spend time at the beach and take advantage of additional amenities. Dinner reservations and excursions were easy to arrange, which kept the trip stress-free. The Hacienda Market on property was a big plus and made souvenir shopping simple, with lots of options available without leaving the resort. For our final night, we upgraded to a penthouse suite, and it was absolutely worth it. The rooftop jacuzzi and open views of the Riviera Maya sky were the perfect way to end the trip. Overall, Sian Ka’an offers a relaxing atmosphere, great food, and convenient access to everything you’d want for a Mexico getaway!
Beautiful beaches
Rooftop penthouse with jacuzzi
The Hacienda market
Tequila Lobby
Stayed 3 nights in Jan 2026

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Great trip at huge sprawling resort. Been many times over the years. They are becoming more money conscious at the resort and it is tiered facilities now. Stayed at the luxurious adults only, and was able to use all facilities, everywhere. Met lots of dusgruntled people who weren't 'luxury' and had restricted access to some areas. You clearly only get what you pay for. Also why should I pay $30 extra to go to an evening 'pool party' at one of the Lobbies, when I am all-inclusive? Evening entertainment was still very good. . .. I had a great time
Stayed 12 nights in Dec 2025

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air con is set, changing is an illusion but it stayed cool enough. The property is beautiful and the staff is super friendly. The accommodation was roomy, comfy, and clean. The food was good considering it’s an all inclusive. I really enjoyed my stay and recommend this resort.
Stayed 5 nights in Oct 2025

8/10 Good

Todd Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun for the adults
Stayed 9 nights in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, relaxing stay. The staff was the best!
Stayed 8 nights in Jul 2025

6/10 Okay

Andrew

The staff fantastic
Stayed 4 nights in Sep 2025

8/10 Good

Robert Randal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was wonderful. The staff and drinks were wonderful. The pool area needs an up grade . Missing tiles and stained plus the kiddie pool in an adult only resort area .
Stayed 7 nights in Oct 2025

10/10 Excellent

Schirley

Liked: Cleanliness, staff & service
The staff are absolutely amazing. Go above and beyond
Stayed 9 nights in Sep 2025

10/10 Excellent

julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. The only thing they do need to refresh their towels as they are not soft any more.
Stayed 10 nights in Sep 2025

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! Food good, room was good and recommended this place to friends and family.
Stayed 6 nights in May 2025

2/10 Terrible

Douglas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
While this is a wonderful property, it is not safe. We had cash stolen from our room. We would have put it in the safe, but it was not working and repeated requests to have it fixed were never answered. To make matters worse, security came in and, without our permission, started searching our room, including asking us to open our own wallets. In other words, they were insinuating that we we making a false report. Days later, they said they found no one entered our room because no key card was used. Keep in mind, housekeeping here routinely keep doors wide open in rooms while cleaning, or cleaning nearby rooms, often leaving them unoccupied with the door open. On our return we found out that the Canadian Government and U.S. State Department have issued travel advisories in this area due to crime. I will add that the resort itself is beautiful and quiet.
Stayed 7 nights in Dec 2025

10/10 Excellent

Maria Elena

Liked: Staff & service, amenities
Rooms a bit older but clean and nice. Service was great. Loved to be able to stay at one and play at 4
Stayed 7 nights in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been traveling to this area for over 20 years and this hotel is my new favorate hotel to stay at in the Cancun/Playa Del Carmen area. I truly enjoyed how relaxing the stay was. The staff is the best at this hotel, they are super kind and attentive and truly happy to help you and make your stay better. I do feel this hotel is great for adults of all ages but it's not a huge party hotel which I prefered.
Stayed 8 nights in Jul 2025

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was beautiful and great atmosphere
Stayed 7 nights in Mar 2025

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good restaurant options!
Stayed 3 nights in Jan 2025

10/10 Excellent

Ryne Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, loved the staff and the room
Stayed 5 nights in Feb 2025