Akhtala Vacations

Check-in was very poor. I was in line with just 3 parties ahead of me. It took 1 hour. The 2 employees took over 30 minutes with 3 of parties. I think they were selling. The decision to have those employees sell vs just check-in is not good. The new rooms were great.

Room was cleaned daily. Appreciated luggage hold before check in and especially after due to a late flight out. Would have liked a coffee the room.

👍

Room was not clean when we arrived; had to call housekeeping. Then smelled pot in our room/hallway; called security tried to get them to stop it but they did not assist. Asked for another room but hotel did not assist. All around terrible night then did not stay since still smelled pot in hall/room /hotel next morning. They did not refund 3 night resort fee only 2 days. Very disappointed from what was advertised as a 9.0 Wonderful/family. Would not recommend for families.

Good!