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Urban Hotel Aix-les-Bains, BW Signature Collection

Property class: 4

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Photo gallery for Urban Hotel Aix-les-Bains, BW Signature Collection

Two people walking on a beach with a body of water and mountains in the background. - Urban Hotel Aix-les-Bains, BW Signature Collection (Aix-les-Bains)
A restaurant with a bar area, sports-themed decor, and a view of a stadium. - Urban Hotel Aix-les-Bains, BW Signature Collection (Aix-les-Bains)
An indoor swimming pool with a person swimming, surrounded by stone pillars and tropical murals. - Urban Hotel Aix-les-Bains, BW Signature Collection (Aix-les-Bains)
A modern hotel room with a bed, bedside table, and a view into the bathroom. - Urban Hotel Aix-les-Bains, BW Signature Collection (Aix-les-Bains)
A hallway with patterned wallpaper and a person walking towards a door. - Urban Hotel Aix-les-Bains, BW Signature Collection (Aix-les-Bains)
Located close to Grand Cercle Casino and Thermes Chevalley, Urban Hotel Aix-les-Bains, BW Signature Collection provides a bar, a gym, and conference space. For some rest and relaxation, visit the sauna or the Turkish bath/hammam. Free in-room WiFi is available to all guests, along with a steam room and a hot tub.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

A modern hotel room with a bed, a desk with a laptop, a TV, and a blue wardrobe.

Comfort Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

A modern hotel room with a bed, desk, chairs, a TV, and a bathroom visible through an open door.

Superior Room, 1 Queen Bed, Non Smoking

7.8 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

A modern bedroom with a bed, a yellow armchair, a nightstand, and a large window with a view.

Superior Room, 1 Queen Bed, Non Smoking (with Single Sofabed)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

A modern hotel room with a large bed, a bedside table, and a view into the bathroom.

Suite, 1 King Bed, Non Smoking (with Single Sofabed;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

About the neighborhood

Located in Aix-les-Bains City Center, a neighborhood in Aix-les-Bains, Urban Hotel Aix-les-Bains, BW Signature Collection is in a shopping district and near a train station. National Thermal Baths and Château de Chambery are notable landmarks, and the area's natural beauty can be seen at Lake Bourget and Chartreuse Regional Nature Park. Grand Cercle Casino and Thermes Chevalley are two other places to visit that come recommended. Discover the area's water adventures with water skiing and windsurfing nearby, or enjoy the great outdoors with horse riding and mountain biking. Visit our Aix-les-Bains travel guide
Map
1 Avenue De Marlioz, Aix-les-Bains, Savoie, 73100

What's nearby

  • A calm lake with a pier, a mountain in the background, and a building near the shore.
    Lake Bourget
    4 min drive - 1.3 miles
  • Congress Centre
    3 min walk - 0.2 miles
  • Grand Cercle Casino
    3 min walk - 0.2 miles
  • Thermes Chevalley
    9 min walk - 0.5 miles
  • National Thermal Baths
    3 min drive - 1.1 miles

Getting around

  • Aix-les-Bains - Le Revard Station
    6 min walk
  • Chambery (CMF-Chambery - Savoie)
    15 min drive

Restaurants

  • Restaurant L'estrade
    1 min walk
  • L'Arbre A Palabres
    6 min walk
  • La Rotonde
    3 min walk
  • Le Campa
    6 min walk
  • Patisserie Sabourdy
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered self parking on site (EUR 13 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 15 for adults and EUR 10 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Wall
  • The Wall

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 377 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Pool loungers

Spa

  • Spa services
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Built in 1992
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Wednesday, and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 100 per day
  • A tax is imposed by the city: EUR 1.65 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 10 for children
  • Covered self parking fee: EUR 13 per night
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Spa fee: EUR 16 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the total of your stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 9:00 AM to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Does Urban Hotel Aix-les-Bains, BW Signature Collection have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–7:00 PM.

Is Urban Hotel Aix-les-Bains, BW Signature Collection pet-friendly?

Yes, this property allows cats and dogs (limit 1 total). There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for EUR 13 per night. Limited spots are available.

What time is check-in at Urban Hotel Aix-les-Bains, BW Signature Collection?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Urban Hotel Aix-les-Bains, BW Signature Collection?

Check-out is at 11:00 AM. Late check-out is available for EUR 30 (subject to availability).

Where is Urban Hotel Aix-les-Bains, BW Signature Collection located?

Located in Aix-les-Bains City Center, this hotel is within a 10-minute walk of Grand Cercle Casino and Thermes Chevalley. National Thermal Baths and Lake Bourget are also within 2 mi (3 km). Aix-les-Bains - Le Revard Station is 6 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Urban Hotel Aix-les-Bains, BW Signature Collection Reviews

8.4

Very Good

9.0

Cleanliness

8.4

Location

8.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 225 out of 465 reviews
Rating 8 - Good. 155 out of 465 reviews
Rating 6 - Okay. 43 out of 465 reviews
Rating 4 - Poor. 24 out of 465 reviews
Rating 2 - Terrible. 18 out of 465 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a minimalist vibe that was a bit off putting at first, but was very comfortable. Breakfast wasn’t great but ok compared to local cafe prices.
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Nice, practical overnight, good breakfast, good (small) spa in the basement.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, liked the pool, sauna and steam room. Didnt like paying €16 to use it. Great location for shopping.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an excellent stay at this hotel. The room was spotless, beautifully decorated, and very comfortable. The breakfast was fabulous, with plenty of delicious options. We also enjoyed the pool, jacuzzi, sauna, and steam room ,everything was perfect! A true four-star experience. I highly recommend this hotel and will definitely come back.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super location. Modern Rooms. Friendly Staff.

Ideal location close to town centre, great and friendly staff, nice breakfast (although perhaps a little expensive), and modern clean rooms. No complaints from me!
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful, comfortable stay. Staff were very helpful and gave us a free upgrade to our room! Very eco-conscious with water provided in reusable bottles. Spa was very luxurious.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. Florent at reception was a wonderful host and told us all we needed to know to make the most of our stay. The room was gorgeous and we had a brilliant night’s sleep. Will definitely stay here again. Thank you for such a lovely stay!
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent and clean hotel

The staff is kind and the facilities are well maintained. It is a suitable facility for business trips. If there is anything to improve, the breakfast buffet lacked fresh vegetables, and the Internet service was unstable when Wi-Fi was used in the room.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything. There are plenty of restaurants near by, and supermarkets. My only complaint is that you have to pay extra (16 Euro per person) to use the pool or the spa.
Stayed 5 nights in Jun 2024
Verified review

10/10 Excellent

A great stop off on the way to your destination.

Excellent hotel with fantastic family room, actually a suite with 2 rooms and 2 toilets plus large bathroom, two showers, 2 tvs etc. Only weird thing in the room was in main room begind the bed the wall was white with black speckles but it honestly it just looked like mould, so it was a bit disconcerting at first. See pics , wont let me upload pics Spa facilities really great, pool just at right temperature. Sauna and hamman perfect and jacuzzi. Albeit Saturday it was very busy, no seats, jacuzzi constantly full etc, sunday after lunch we had entire lot to ourselves. Dont miss out on these facilities which were excellent. Pool step area needed cleaning: clogged with gunk gathered where the stone floor meets the pool steps, dont notice unless you're coming out the pool orherwise very clean. Lift not working so had to use service lift, necessitating walking by workmen in your robe, and noise. No notice that works were ongoing. Not so bad at quiet times but when we checked in we were 20 mins waiting to use the lift behind others doing the same to go to our room! Very large underground parking area. Food only available for a couple of hours a day, what a loss of income for the hotel. Silly, even if it just offered pizza n burgers!! Lost opportunity to generate further income. Never saw the bar open. Nothing much in Aix tbh, a bit of a dump. A great stop off on the way to your destination.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a fantastic location. Loved all the amenities in the bar area (screens, darts, games etc) which made our stay really fun (especially during the World Cup). Spacious and comfortable room. Lovely to have a pool, spa and gym too (although the gym was quite small). Staff were very friendly and helpful. Would definitely stay again!!!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel in decent location for the centre of town. Nice spa facilities too.
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/////////////////////////
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel with value for money.
Stayed 3 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Top
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Property conditions & facilities
Super
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was advertised as a 4 * hotel. Certainly it had facilities like a pool, fitness room and bar but the bar menu was mediocre. My biggest disappointment was the standard of furnishing. Seats with stained upholstery, no additional cushions on the chairs which were very wide and difficult to feel comfortable on if you are short. The bedding for the sofa bed was poor. I do not consider an Eleclerc basic pillow satisfactory for 4 *. The innards had separated into bits. The quilts were equally poor quality. We had hoped for better in a suite. Finally the breakfast was also disappointing. Limited choice.....and we were there early ...nothing labelled e.g. how to make or choose a drink and no staff to ask ...we have had better in 2 * accommodation.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fee didn’t include access to the spa but I wouldn’t have had time to use it anyway.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piscine tres agréable
Stayed 1 night in Aug 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities
Il restait de l’eau croupie dans la bouilloire avec une forte odeur de moisi nous avons dû demander au personnel de nettoyage de refaire la chambre nous étions là pour une nuit et le lit était très sale ainsi que des cheveux et autres poils dans la douche. Se dit 4* mais le campanile ou ibis budget joue dans la même catégorie pour 100€ de moins la nuit. Beaucoup de frais cachés et annexes parking payant 13€ la nuit piscine payante 16€/jour pour y avoir accès quelques heures le soir et la journée spa qui comprend la piscine au sous sol aixigu et très sombre du à cela l’hôtel tout entier sent fortement le chlore et l’humidité. Climatisation très voire trop présente impossible de la changer soit c’est allumé à 16 degrés soit c’est éteint et il fait 40 résultat j’ai un torticolis ce matin. J’ai rarement été aussi déçu par un hôtel mais là je me suis senti arnaqué et poussé à l’achat faire payer la piscine sans le dire explicitement quand la photo de base de l’hôtel est sa piscine c’est hors du commun.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Hôtel correct dans l’ensemble, mais assez décevant sur certains points. L’hôtel en lui-même est plutôt bien, mais la chambre était malheureusement très petite et assez vieillotte. Les toilettes sont particulièrement difficiles d’accès : l’espace pour y entrer est vraiment très étroit et peut clairement poser problème à une personne un peu corpulente. Plusieurs éléments dans la chambre mériteraient également d’être réparés ou rénovés, ce qui donne une impression de manque d’entretien. C’est dommage, car avec quelques travaux et un meilleur entretien, l’établissement pourrait être beaucoup plus agréable. Au final, une expérience moyenne, sans être catastrophique, mais qui mériterait vraiment quelques améliorations.
Stayed 1 night in Aug 2026