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Grand Mercure Agra

5.0 star property
Luxury hotel with a full-service spa connected to a shopping center in Agra

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Photo gallery for Grand Mercure Agra

Outdoor pool
Superior Twin Room, 2 Twin Beds | Premium bedding, memory foam beds, minibar, in-room safe
Front of property
Lobby
International cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 1 Double Bed

Premium bedding, memory foam beds, minibar, in-room safe

Superior Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
Premium bedding
Memory foam bed
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
Premium bedding
Memory foam bed
  • 3 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 Double Bed

Premium bedding, memory foam beds, minibar, in-room safe

Junior Suite, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
Separate bedroom
Memory foam bed
  • 41 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Twin Beds

Premium bedding, memory foam beds, minibar, in-room safe

Superior Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
Premium bedding
Memory foam bed
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 Double Bed

Premium bedding, memory foam beds, minibar, in-room safe

Junior Suite, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
Separate bedroom
Memory foam bed
  • 41 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Premium bedding, memory foam beds, minibar, in-room safe

Deluxe Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Pillow menu
Premium bedding
Memory foam bed
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
Fatehabad Road, Agra, Uttar Pradesh, 282001

What's nearby

  • Sadar Bazar - 3 min drive - 1.6 miles
  • Agra Fort - 3 min drive - 1.8 miles
  • St. John's College - 4 min drive - 2.0 miles
  • Itmad-ud-Daulah's Tomb - 6 min drive - 3.1 miles
  • Taj Mahal - 7 min drive - 3.6 miles

Getting around

  • Agra Cantonment Station - 9 min drive
  • Agra (AGR-Kheria) - 15 min drive

Restaurants

  • ‪Mandarin - ‬12 min walk
  • ‪Iai Aahar Fast Food Restaurant - ‬19 min walk
  • ‪Asian Shoes - ‬3 min drive
  • ‪Sajjan Sweet Bhandar - ‬3 min walk
  • ‪Farhan Tea Stall - ‬3 min walk

About this property

Grand Mercure Agra

Luxury hotel near Agra Fort
Located close to Sadar Bazar and Itmad-ud-Daulah's Tomb, Grand Mercure Agra provides a poolside bar, a coffee shop/cafe, and a garden. Indulge in a body treatment, a massage, and a body scrub at the onsite spa. The on-site coffee shop, Lattice, features international cuisine. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), airport pick-up service (surcharge), and an electric car charging station
  • Express check-in, free newspapers, and 2 meeting rooms
Room features
All 166 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and air conditioning.
More conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with premium channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: INR 550 for adults and INR 300 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Fizz
  • Lattice
  • Sky Grill

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Conference center

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 7 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; Permanent Account Number (PAN) cards will not be accepted due to national regulations. Travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: INR 3500
  • Christmas Eve (December 24) Gala Dinner per child: INR 2000 (from 5 to 12 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: INR 6500
  • New Year's Eve (December 31) Gala Dinner per child: INR 3250 (from 5 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately INR 550 for adults and INR 300 for children
  • Airport shuttle fee: INR 13000 per vehicle (maximum occupancy 04)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Crystal Sarovar Premiere Agra Hotel
Crystal Sarovar Premiere Hotel
Crystal Sarovar Premiere Agra
Crystal Sarovar Premiere
Grand Mercure Agra Agra
Grand Mercure Agra Hotel
Grand Mercure Agra Hotel Agra
Crystal Sarovar Premiere Agra

Frequently asked questions

Does Grand Mercure Agra have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Grand Mercure Agra pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Mercure Agra?

Self parking and valet parking are free at this property.

What time is check-in at Grand Mercure Agra?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Grand Mercure Agra?

Check-out is at 11:30 AM.

Does Grand Mercure Agra provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of INR 13000 per vehicle applies.

Where is Grand Mercure Agra located?

Located in the heart of Agra, this luxury hotel is 1.8 mi (2.9 km) from Sadar Bazar and 1.9 mi (3.1 km) from Agra Fort. Itmad-ud-Daulah's Tomb and Taj Mahal are also within 6 mi (10 km). Agra Cantonment Station is 25 minutes by foot.

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Grand Mercure Agra Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 73 out of 171 reviews
Rating 8 - Good. 55 out of 171 reviews
Rating 6 - Okay. 25 out of 171 reviews
Rating 4 - Poor. 6 out of 171 reviews
Rating 2 - Terrible. 12 out of 171 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+ stay with great location and service

Amazing staff clean room great location
Stayed 2 nights in Feb 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Good Experience

Great stay … charming and helpful staff… decent breakfast… and clean
Stayed 1 night in Feb 2025

10/10 Excellent

Yatin

Very professional and courteous staff.
Stayed 1 night in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eggs made to order at breakfast
Stayed 1 night in Mar 2025

8/10 Good

pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and spaceful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Very nice hotel with lovely staff and nice facilities. I was very happy to stay here and would recommend it.
Stayed 1 night in Feb 2024

10/10 Excellent

Anuradha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in Excellent location with a view of Taj Mahal from our rooms. The staff were extremely nice, especially Rajneesh.
Stayed 1 night in Aug 2024

4/10 Poor

Rajan

Liked: Cleanliness
Disliked: Staff & service, amenities
The property staff majorly is not really welcoming towards the guests. They serve half glass welcome drink which is a cheap quality syrup. And looks very bad as half glass. They are not ready to even serve customers for silly things as helping get the customer charge the phone for 15 mins. The restaurants have tooo small menu to choose. Indeed nothing to choose much. They don’t sell suite rooms online as they said and compel customers who have taken junior suite to upgrade by paying 50% more than what they have actually paid for junior suite. They itself confessed that they don’t sell regular suite rooms online to do the same. It’s not suitable to be a Accor brand. Very disappointed over all.
Stayed 1 night in Apr 2025

2/10 Terrible

Paresh

Disliked: Staff & service, property conditions & facilities
We stayed for one evening during our travels and had a sleepless night due to a wedding event happening at the venue. We called reception several times but staff couldn’t confirm when the event would finish. Finally after 12:45am we managed to get some sleep.
Stayed 1 night in Dec 2024

6/10 Okay

Guru

Liked: Cleanliness, amenities, property conditions & facilities
Not worth the price
Stayed 3 nights in Dec 2024

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!very modern and luxury hotel All services are superb but the best is the staff Always with a smile,friendly and helpful 5 stras

10/10 Excellent

Lakshman

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall.
Stayed 1 night in Dec 2023

2/10 Terrible

Linu

Disliked: Cleanliness, staff & service, property conditions & facilities
Waste hotel
Stayed 1 night in Jul 2022

8/10 Good

VIVEKANAND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food could be better. I see that majority of the visitors are non Indians but they need to taste the authentic Indian food. I would not expect to eat a semi authentic altered Moghulai food in Agra with poor taste.
Stayed 1 night in Jun 2024

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Disliked: Staff & service

Our Stay at the Grand Mercure Agra

The sink plug was stuck and though a mechanic came into the room and pulled it out, he never came back to fix it, despite the fact that we called several times. The television set came on every time we entered the room, and we had to wait fifteen minutes or so for it to go off, since the remote didn't work. This, too, was never repaired, despite our requests. The bed was very comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Apurwa

Liked: Cleanliness, staff & service, property conditions & facilities
The complete team is very friendly. Worth the money. Nothing to dislike.
Stayed 1 night in Mar 2024

8/10 Good

Salim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2023

2/10 Terrible

Anil

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Reception party was on going when i checked in. Loud music till 12.45am, staff were no help to say when it wiuld finish and i could get limited sleep. My daughter in law received innappropriate gestures and contact from a staff member, which made her really scared and uncomfirtable. When i reported thus to management they simply asked the staff oerson to leave his shift that day. Next morning i met the reneral manager but te also seemed not that bothered with the situation. I have asked fir an update with that staff member, i diubt whether they fontact me. Would not stay there again at all.
Stayed 1 night in Dec 2024

4/10 Poor

Cindy

Liked: Staff & service
Disliked: Cleanliness
It was cold and damp in the room. The property was not anywhere near as nice as it seemed on the website. We could not use heat in the room, and we had to use A/C just to try to fight the wetness in the room, so we were freezing and woke up with a cough. The "Taj Mahal view" is non-existent as it is too foggy at this time of year, but they do not tell you that when they up-sell the deluxe room. I would have rather stayed at a Marriott or Hilton for the same price and regret that we didn't. I hate to leave a negative review, but that is our experience, and I would not recommend this place. The rooftop bar/restaurant, however, was fine, and the staff up there was good. They gave me some bad red wine that had turned to vinegar basically, but they opened a new bottle when we pointed it out. Food was good.

4/10 Poor

Maia

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The view of the Taj Mahal from the ‘Taj facing’ room is completely falsely advertised. Whilst it does face the Taj Mahal, it’s so much further away than in the picture, which is definitely photoshopped. Had I known this, I would absolutely not have paid the additional cost for this room. I was asked in passing by a male member of staff for my room number for no apparent reason, something that made me feel uncomfortable as a lone female traveller - I thought this was unecessary and inappropriate as there was no clear justification. My peephole was also installed incorrectly so that there was a gap and one was able to look in from the outside. This made me feel even more unsafe. There is a bizarre atmosphere in the lobby - loads of people waiting around and the staff at the front desk always seem to be busy but without actually seeing to anyone. They blast the same 3 songs on repeat and much too loudly. I would not recommend booking trips and services through the hotel travel agent, they will constantly try to upsell you and it’s a total ripoff. The hotel bars and restaurants are advertised differently but all share the exact same menu.

10/10 Excellent

RAMON

Stayed 1 night in Feb 2025

10/10 Excellent

Sanjoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for international travelers, clean washroom
Stayed 1 night in Jan 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serbisyo at kuwarto ay mabuti! Pagkain sa Grand Mercure ay masarap. Gusto ko ang manok biryani at tupa biryani!
Stayed 2 nights in Dec 2024

8/10 Good

Peni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Safraz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel!!

We have stayed at many hotels but the Grand Mercure may have been the best hotel experience we’ve ever had from the staff to the cleanliness of the hotel. The entire staff were extremely friendly and were willing to assist in any way they could. One of the staff member that stood out to us was Rajneesh, thank you for your assistance. We really loved this hotel and would definitely come back to stay here again. If I was able to rate the hotel higher I would.
Stayed 2 nights in Oct 2024