See all properties

Sofitel Agadir Royal Bay Resort

5.0 star property
Luxury hotel on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Sofitel Agadir Royal Bay Resort

Suite, 1 King Bed, Terrace, Ocean View (Privilege) | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Exterior
3 bars/lounges, lobby lounge
Outdoor pool, free cabanas, pool umbrellas
3 bars/lounges, lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Room service

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room, 1 King Bed, Ocean View (and Pool View)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View (and Pool View)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • Ocean view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Terrace, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Terrace, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Villa, 2 Bedrooms, Ocean View

Executive Villa, 2 Bedrooms, Ocean View | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Villa, 2 Bedrooms, Ocean View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View (and Pool View)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony, Ocean View (and Pool View)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • Ocean view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds, Pool View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Twin Room, 2 Twin Beds, Pool View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Terrace, Ocean View (Privilege)

Suite, 1 King Bed, Terrace, Ocean View (Privilege) | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite, 1 King Bed, Terrace, Ocean View (Privilege)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2024
  • Sleeps 4
  • 1 King Bed

Similar properties

2 outdoor pools, sun loungers

Sofitel Agadir Thalassa Sea & Spa

  • Pool
  • Spa
  • Pet friendly
  • Parking included
8.4 out of 10, Very Good, 461 reviews
Sofitel Agadir Thalassa Sea & Spa

About the neighborhood

Map
Bp 226 Cite Founty P4, Baie Des Palmiers, Agadir, 80 007

What's nearby

  • Agadir Beach - 5 min walk - 0.3 miles
  • Casino Le Mirage - 20 min walk - 1.1 miles
  • Royal Palace - 3 min drive - 1.2 miles
  • Souk El Had - 4 min drive - 2.1 miles
  • Agadir Marina - 8 min drive - 3.9 miles

Getting around

  • Al Massira Airport (AGA) - 34 min drive

Restaurants

  • ‪Arômes De Paris - ‬17 min walk
  • ‪Roastery Lounge Cafe - ‬18 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪Pirate Pub - ‬14 min walk
  • ‪Les Dunes D'or Oasis Restaurant - ‬3 min drive

About this property

Sofitel Agadir Royal Bay Resort

Luxury family-friendly hotel renovated in 2024 and located near Royal Palace
Located close to Casino Le Mirage and Stade Al Inbiaate, Sofitel Agadir Royal Bay Resort provides an adjacent golf course, a nightclub, and an airport shuttle. Tee up with amenities like golf lessons at this hotel. Indulge in a body scrub, a body wrap, and a body treatment at SPA Sofitel, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Asian cuisine. Free in-room WiFi is available to all guests, along with a terrace and designer stores on site.
Other perks at this hotel include:
  • An outdoor pool with free cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), airport pick-up service (surcharge), and express check-out
  • Supervised childcare (surcharge), a porter/bellhop, and coworking spaces
Room features
All 273 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and Egyptian cotton sheets
  • Bathrooms with showers and free toiletries
  • 139-cm flat-screen TVs with premium channels
  • Wardrobes/closets, heating, and ceiling fans

Languages

Arabic, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle (surcharge)
  • Free self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 20 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • LA VOILE BLANCHE
  • Le Riad
  • Soul restaurant
  • THE SQUID
  • ZAYTOUNE

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Designer stores
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Pro golf lessons
  • Shopping
  • Steam room
  • TV in common areas
  • Water sports equipment

Family friendly

  • Baby toys
  • Children's toys
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Business services

  • 6 meeting rooms
  • Business center
  • Conference center
  • Coworking space

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Elevator
  • Grab bar in shower
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2000
  • Designated smoking areas
  • Renovated entire property - January 2024
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 139-cm flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 150 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.63 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Airport shuttle fee: EUR 40 per vehicle (maximum occupancy 7)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 9 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Sofitel Agadir RoyalBay
Sofitel Agadir Royal Bay Resort
Sofitel Royal Bay Resort
Sofitel Agadir Royal Bay
Sofitel Royal Bay
Sofitel Agadir Royal Bay Hotel Agadir
Agadir Sofitel
Sofitel Agadir Royal Agadir
Sofitel Agadir Royal Bay Resort Hotel
Sofitel Agadir Royal Bay Resort Agadir
Sofitel Agadir Royal Bay Resort Hotel Agadir

Frequently asked questions

Does Sofitel Agadir Royal Bay Resort have a pool?

Yes, this property has an outdoor pool.

Is Sofitel Agadir Royal Bay Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Sofitel Agadir Royal Bay Resort?

Self parking and valet parking are free at this property.

What time is check-in at Sofitel Agadir Royal Bay Resort?

Check-in start time: 3 PM; Check-in end time: 6 PM. Late check-in is available during limited hours.

What time is check-out at Sofitel Agadir Royal Bay Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sofitel Agadir Royal Bay Resort provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of EUR 40 per vehicle applies.

Where is Sofitel Agadir Royal Bay Resort located?

Located in Agadir Bay, this beachfront hotel is next to a golf course and within 1 mi (2 km) of Casino Le Mirage and Royal Palace. Stade Al Inbiaate and Golf Les Dunes are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Sofitel Agadir Royal Bay Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 243 out of 589 reviews
Rating 8 - Good. 197 out of 589 reviews
Rating 6 - Okay. 82 out of 589 reviews
Rating 4 - Poor. 43 out of 589 reviews
Rating 2 - Terrible. 24 out of 589 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gurkiran Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 7 nights in Mar 2025

10/10 Excellent

Ivor

Liked: Staff & service, property conditions & facilities, room comfort
Fabulous hotel and setting on the beach at Agadir. Staff were incredible and so ploite and friendly
Stayed 3 nights in Feb 2025

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agadir

Good hotel- polite staff- nice atmosphere
Stayed 4 nights in Feb 2025

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very attentive staff. Amazing food in the buffet restaurant, both breakfast and dinner. Pools beautiful but not heated. In mid April, they were chilly and the water on the beach warmer (there is no private beach and the beach is fairly dirty, but nevertheless enjoyable). The kids enjoyed the kids club for a day, especially the video games! Even our 11 year old had fun. Overall, highly recommended!
Stayed 4 nights in Apr 2025

10/10 Excellent

Jihad

Liked: Staff & service, amenities, property conditions & facilities
Very clean and very pleasant
Stayed 6 nights in Dec 2024

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, lovely staff. Highly recommend!

Beautiful hotel, lovely staff. Highly recommend! On the beach, huge pool area, sunshine in all areas, gorgeous lounge. Comfortable rooms with robes, slippers, nice shower and such a lovely bed.
Stayed 1 night in Dec 2024

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff, comfortable lovely hotel

Such a beautiful hotel, had a lovely stay. I was working remotely and it was a beautiful setting, gorgeous pool, the bed was so comfortable, lovely shower and the staff were fabulous and could not do enough. Highly recommend!
Stayed 1 night in Dec 2024

10/10 Excellent

RISHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to whole Sofitel team !
Stayed 7 nights in Sep 2024

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Room comfort

Its OK buy wouldn't stay here again.

The hotel is OK looking quite dated once you leave the lobby area. The lifts are small and old. The rooms are not soundproof or carpeted so you hear every bang and scape, why hotels don't put those cork bottoms on furniture amazes me. The beds are old and really soft. The breakfast is good as is the pool area but it is not heated.
Stayed 7 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a Magical Place

Great location on the beach. Very spacious everywhere on the property with large clean pool and easy access to the beach. The rooms are spacious and comfortable. The food is delicious. All the staff are the true highlight of this place. Will definitely stay here again!
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

What a Magical Place

Great location on the beach. Very spacious everywhere on the property with large clean pool and easy access to the beach. The rooms are spacious and comfortable. The food is authentic diverse and delicious. The staff from concierge to check in to restaurants are the true highlight of this place. Will definitely stay here again!
Stayed 4 nights in Aug 2024

6/10 Okay

Yogesh

Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is nice and clean but the room walls are very thin and AC units work at its own mind. The concierge is rarely at his desk, the bellboys are very nice and helpful. The reception staff are unnecessarily moody and not very helpful. Pool catering staff are good but only 1 to manage everyone, so very delayed in getting served or anything. Whereas the reception would have 5-6 people to manage 2 thing. Check in process is very slow, we had to wait 45 minutes. I would recommend the property but they need to change their staff in reception and organization of where to allocate the staff. Otherwise not much near by but a nice place to sit and relax.
Stayed 3 nights in Mar 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay and the staff were fantastic. The only disappointment was on check out I was promised that my bill would be sent to me. This did not happen. I emailed several times to follow up the request no response. Luckily I have a friend that lives there and he had to physically go and ask before it was sent. Very disappointing

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location to switch off for a few days

Had a great, relaxing time. The interior courtyard is fantastic and the pool area was tranquil. We did stay towards the end of November and beleive it was quieter than the usual season, which certainly helped with the peacefulness. The concierge team were incredibly helpful, Ayoub provided some fantastic assitance and the front office team were also incredibly helpful and pleasant. I didn't quite catch her name but it may have been Soumia? We did find that there were very limited vegan options so had to eat away from the hotel for most meals
Stayed 3 nights in Nov 2024

6/10 Okay

Muhammad

Liked: Cleanliness, property conditions & facilities, room comfort

Terrible check-in and check-out

Checkin took ages. We were there at about 1pm and didnt get our rooms till after 4pm! The hotel itself was very good with lovely views of the sea and the breakfast was amazing! Check-out again took ages and our credit card deposit wasnt returned either, due to some fault in their system.
Stayed 2 nights in Nov 2024

10/10 Excellent

Siyan

Liked: Amenities
Super !!!!
Stayed 7 nights in Sep 2024

10/10 Excellent

Abdelrazzak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing lobby and architecture. Excellent staff but very bad concierge services
Stayed 3 nights in Aug 2024

10/10 Excellent

Bravinthy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'd requested connecting rooms at the hotel a week before but on arrival, this wasn't arranged. However, the receptionist and her manger worked as quickly as they could when they realised my children were very young and that it was necessary. We were really happy with how graciously and quickly it was handled.
Stayed 4 nights in Oct 2024

4/10 Poor

Leonid

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The reception staff during the night is absolutely useless.
Stayed 2 nights in Jun 2024

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, the bed was comfortable and the rooms keep noise out. Nice bathroom. ( rooms did vary, some rooms had been modernise, whereas others did not). Staff were very accommodating, our initial room had an ocean view but was next to the next hotel which is having construction done on it. We explained that we had a baby and it was impacting his sleep, they transferred us to a new room as soon as one became available. The new room was more morden. Staff were really friendly and went the extra mile to greet my baby and speak with him. Both breakfast and dinner were really nice. ( good quality, fresh food with plenty of options). At dinner drinks are not included ( soft drinks as well as water ) which was disappointing. Overall really enjoyed our stay, would come back again.
Stayed 7 nights in Sep 2024

10/10 Excellent

Theodora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An Exquisite Stay!

I recently had the pleasure of staying at Sofitel Agadir Royal Bay Resort, and it was an experience worth raving about! From the moment I walked through the doors, I was greeted with an ambiance that was both elegant and welcoming. The décor throughout the hotel is simply stunning, blending modern sophistication with tasteful touches that make you feel right at home. Cleanliness is clearly a top priority here, as every corner of the hotel, from the lobby to the rooms, was impeccably maintained. The professional staff made my stay even more enjoyable, always going above and beyond to ensure everything was perfect. The concierge team, in particular, deserves a special mention for their friendliness and helpfulness, providing excellent recommendations and making my itinerary seamless. Dining was a culinary delight. The food was not only delicious but also offered a large variety, catering to every palate. Each meal was a new adventure, with dishes that were beautifully presented and bursting with flavor. The venue itself is excellent, whether you’re here for business or leisure. The facilities are top-notch, and the location makes exploring the surrounding area a breeze. My room was a sanctuary of comfort – clean, cozy, and well-appointed with all the amenities I needed for a restful stay. Sofitel Agadir Royal Bay Resort surpassed all my expectations. It’s a place where attention to detail and guest satisfaction are clearly paramount. I highly recommend.
Stayed 3 nights in Dec 2024

4/10 Poor

Rob

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel unfinished. Work being carried out whilst there. Facilities advertised not available or even complete. Some staff were excellent however the managers were not. Appalling in fact. I feel Like I have spent a considerable amount of money on a service that was lacking in almost every department. Rooms were clean, but not stocked with the necessities.
Stayed 7 nights in Jul 2024

2/10 Terrible

Ismail

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
Stayed 1 night in Jun 2024

2/10 Terrible

JAGSIMRAN

Disliked: Staff & service, property conditions & facilities
It was very unorganized, prices varied, not many options on accommodations of food options to dietary requirements. Serve in some locations and other options were just room service. Want to sell package for some items and timing not convenient or open late. Tour prices or taxi prices 20 folds then average. Prices for same items from hotel were 8x more expensive from market or other restaurants, no fresh pure fruit juice options but sweetened and water downed, no water dispenser. Serve coffee in some hotel restaurants like coffee. No milk in room for tea coffee, no tea coffee packets in room. App screening options on tv but was not available. Couldn’t arrange for boxing match to screen on any terrace tvs or worked in room. Too much arguments between staff/ and overall differences
Stayed 5 nights in Dec 2024

10/10 Excellent

Ekram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we got there the staff were incredibly welcoming and professional! They gave us a personal check-in the beautiful riad setting lounge. Mehdi and Soumaya were superb they offered us drinks whilst checking-in. I would also like to point out that the staff were very professional warm and delightful. The concierge staff were excellent and always ready for a helping hand. Ayoub was such really helpful, funny and good with the kids. The pool staff were also excellent and always warm and smiling around the pool. The food was great and always fresh. The room service was immaculate. Abderrahman was really helpful and always had a lovely smile when coming to the room. Last but not least all the housekeeping was always on point and cleaning the room daily with all the accessories replaced. All in all this hotel was a delightful stay, definitely a 5 star service. Lastly Rachid the the GM was also a very friendly and professional Manager, always willing to listen and help. Would definitely recommend this hotel and look forward to going back in the future.
Stayed 7 nights in Aug 2024