See all properties

Ritz Acapulco Hotel All Inclusive

5.0 star property
Luxury property on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Ritz Acapulco Hotel All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Studio Suite, 1 King Bed, Partial Sea View | 1 bedroom, in-room safe, desk, laptop workspace
Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view
Property entrance
Front of property - evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking available
  • All inclusive
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Studio Suite, 1 King Bed, Partial Sea View

Studio Suite, 1 King Bed, Partial Sea View | Beach/ocean view

Studio Suite, 1 King Bed, Partial Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Cable channels
  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Partial Sea View

Standard Double Room, 2 Double Beds, Partial Sea View | View from room

Standard Double Room, 2 Double Beds, Partial Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Cable channels
  • 32 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Partial Sea View

Studio Suite, 2 Double Beds, Partial Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Studio Suite, 2 Double Beds, Partial Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Cable channels
  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Single Room, 1 King Bed, Partial Sea View

Standard Single Room, 1 King Bed, Partial Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Standard Single Room, 1 King Bed, Partial Sea View

Highlights

Air conditioning
Free rollaway/extra beds
Plasma TV
Separate bedroom
Blackout drapes/curtains
Shower/tub combination
Private bathroom
Cable channels
  • 32 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room Standard

1 bedroom, in-room safe, desk, laptop workspace

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

1 bedroom, in-room safe, desk, laptop workspace

Room Standard

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Standard With Bay View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard With Bay View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With View

1 bedroom, in-room safe, desk, laptop workspace

Room Standard With View

  • Sleeps 3
  • 1 King Bed(s)

View all photos for Suite

1 bedroom, in-room safe, desk, laptop workspace

Suite

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 1 King Bed(s) OR 1 King Bed(s)

View all photos for Suite

1 bedroom, in-room safe, desk, laptop workspace

Suite

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Twin Sofa Bed(s) and 2 Full Bed(s)

Similar properties

Outdoor pool, sun loungers

Krystal Beach Acapulco

  • Pool
  • Hot Tub
  • All inclusive
  • Kids pool
6.8 out of 10, 1,011 reviews
Krystal Beach Acapulco

About the neighborhood

Map
Av. Costera Miguel Aleman 159, Acapulco, GRO, 39670

What's nearby

  • Parque Papagayo - 2 min walk - 0.1 miles
  • Papagayo Beach - 5 min walk - 0.3 miles
  • Condesa Beach - 8 min walk - 0.5 miles
  • Diana the Huntress - 17 min walk - 0.9 miles
  • La Quebrada Cliffs - 5 min drive - 2.8 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 32 min drive

Restaurants

  • ‪Vips - ‬1 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Snack Bar Hotel Ritz - ‬1 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Restaurant Hotel Ritz - ‬1 min walk

About this property

Ritz Acapulco Hotel All Inclusive

Luxury all-inclusive property near Parque Papagayo
Located close to Galerías Acapulco and Plaza Bahia, Ritz Acapulco Hotel All Inclusive provides 2 poolside bars, a hair salon, and an arcade/game room. This property is a great place to bask in the sun with a beachfront location, beachfront dining, and sun loungers. For some rest and relaxation, visit the sauna. The on-site restaurant, Villalinda, offers breakfast, lunch, dinner, and al fresco dining. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
Additional perks include:
  • 2 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Self parking (surcharge), an area shuttle, and babysitting (surcharge)
  • A porter/bellhop, beach umbrellas, and concierge services
  • Meeting rooms, ATM/banking services, and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 240 rooms boast comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Plasma TVs with cable channels
  • Childcare services, daily housekeeping, and desks

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (MXN 150 per night)

Food and drink

  • 2 bars/lounges
  • 2 poolside bars
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Margaritas
  • Villalinda

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Gym
  • Sauna
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • 15 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: MXN 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Acapulco Ritz
Hotel Ritz Acapulco All Inclusive
Hotel Ritz Playa Acapulco
Ritz Acapulco All Inclusive
Ritz Acapulco de Playa
Ritz Acapulco Hotel
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Hotel Acapulco
Ritz Hotel Playa All Inclusive
Ritz Playa
Ritz Acapulco Hotel Playa All Inclusive
Ritz Acapulco Playa
Ritz Acapulco Playa All Inclusive
Ritz Playa All Inclusive
Ritz Acapulco Hotel de Playa
Ritz Acapulco Hotel All Inclusive Acapulco
Ritz Acapulco Hotel de Playa All Inclusive
Ritz Acapulco Hotel All Inclusive All-inclusive property

Frequently asked questions

Does Ritz Acapulco Hotel All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Ritz Acapulco Hotel All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ritz Acapulco Hotel All Inclusive?

Self parking is available for MXN 150 per night.

What time is check-in at Ritz Acapulco Hotel All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Ritz Acapulco Hotel All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Ritz Acapulco Hotel All Inclusive?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include soccer, aerobics classes, and more.

Where is Ritz Acapulco Hotel All Inclusive located?

Nestled on the beach, this Costera Acapulco property is just steps from Galerías Acapulco and Parque Papagayo. Condesa Beach and Plaza Bahia are also within 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Ritz Acapulco Hotel All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 488 out of 1000 reviews
Rating 8 - Good. 248 out of 1000 reviews
Rating 6 - Okay. 126 out of 1000 reviews
Rating 4 - Poor. 65 out of 1000 reviews
Rating 2 - Terrible. 73 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10

Excelente
Stayed 2 nights in Jun 2025

10/10

Nice hotel
Stayed 2 nights in Apr 2025

10/10

Excelente
Stayed 1 night in May 2025

10/10

Perfect
Stayed 12 nights in May 2025

6/10

Omar the security guy around the pool and Hugo the waiter are amazing! Friendly and very professional.
Stayed 2 nights in Apr 2025

6/10

.
Stayed 2 nights in May 2025

10/10

Excelente
Stayed 2 nights in Apr 2025

10/10

.
Stayed 3 nights in May 2025

10/10

I love the place and the crew. To my family and me everything was perfect
Stayed 4 nights in Mar 2025

2/10

When we arrived the gave us the key to someone’s room. I part of the balcony was missing very hazardous.
Stayed 3 nights in Apr 2025

6/10

I think it’s over priced, the kids area it’s unsafe and the food it’s not the best.
Stayed 3 nights in Apr 2025

10/10

Super
Stayed 3 nights in Apr 2025

8/10

👍
Stayed 1 night in Apr 2025

6/10

Staff rude. I also thought this was a family hotel, a couple were making love in the pool. I notified this and the staff just looked at me like they were pissed. Later I found out that they purchased time share from there
Stayed 1 night in Mar 2025

10/10

Excelente
Stayed 3 nights in Feb 2025

2/10

The property in the post looks great, bathroom had mold, roaches, sick were painted and paint was peeling. Food wa spoiled got sick the first night after eating fish. Cheched out early stay clear don't waste your money. Place is a fraud.
Stayed 6 nights in May 2025

10/10

Ok
Stayed 2 nights in Apr 2025

10/10

Exelente todo
Stayed 3 nights in Jan 2025

8/10

Top choice for prize-benefits, the buffete could be better and just one elevator work make it impossible to use in peak hours. Just in front of the beach, incredible view, great pool, the minibar worker attend quickly. What only I didnt like was the noise coming from the street bar, really loudly and they open till 2 or 3 am, besides that its a grat choice to stay in.
Stayed 3 nights in Feb 2025

4/10

I think they give that hotel too much publicity. The photos they show have nothing to do with it. Regarding the food, it's always the same. During the four days I was there, we had to go out to eat the whole time. Honestly, it's better to look elsewhere.
Stayed 5 nights in Dec 2024

2/10

It is a fraud. Not a Ritz property. Dangerous people. We saw a grown man with a minor holding hands after midnight (obviously not related). Staff did nothing when we said they should report it. Hair in our food. We left asap and are working with Expedia to get a refund. Be aware of the place. It should not be listed
Stayed 2 nights in Apr 2025

8/10

Noisy during nights
Stayed 3 nights in Jan 2025

4/10

I had money stolen from me nearly everyday. 50 pesos to be exact. I traveled alone so didnt want to start problems or ask for my money back.The sheets were not cleaned ONCE. I asked one of the cleaning ladies if they had the ability she said their sources were limited. I took pictures of the stains that were there from the moment I arrived. The rooms are subpair, the food too. For $1500 you would expect clean sheets? Do not go to this hotel go to a AirB&B and read the reviews. My entire stay was ruined this hotel. Also it has ZERO connection to the Ritz Carlton, only reason I booked it. BIG MISTAKE
Stayed 6 nights in Apr 2025

8/10

I only give 4 stars to hotel because there's 2 elevators and only one was working so it was taking forever to use it, and internet was very slow
Stayed 3 nights in Feb 2025

2/10

When we arrived the bathroom had not been cleaned. The bathroom had mold in the shower. The shower had black mold. We took pictures and a video. We asked for bathroom to be cleaned. It took 3 days before someone cleaned the bathroom. We complained daily. Hotel staff did not care. I asked to speak to the manager and the lady gave me the wrong person on purpose. Who did not do anything. Every single day we were there something went wrong in the room. No hot water, no water in shower at all. Water running out while in the shower. No cold water. After calling the front desk, water would start to run again. Room key not working x3 days. Staff did not clean bathroom x3 days, after requesting to please clean shower. No towels or water had to ask for staff to please leave us water and clean towels. We found a crawling insect, cockroach or something else. Hotel management said other guests bring them to the rooms. Every single day something went wrong. We felt like we were being targeted. My friend told me not to complain any more. She thought maybe they would ask us to leave. We were actually afraid the hotel staff might kick us out of the hotel and we would have no where to go. There was no accountability by the hotel. The restaurant and the beach is absolutely beautiful. The entertainment was nice. The bar is perfect. The waiters in the restaurant were absolutely friendly and competent. Loved the restaurant. The problem was the room and the hotel management had no accountability.
Stayed 8 nights in Feb 2025