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Princess Mundo Imperial

4.0 star property
Beachfront paradise at Playa Revolcadero offers a refreshing escape with abundant sunshine and ocean views that restore travelers' spirits

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Princess Mundo Imperial on Playa Revolcadero offers ocean-view dining at two restaurants with local and international dishes. Enjoy three outdoor pools for sunbathing and a poolside bar to unwind after a beach day.

Reviews

8.2 out of 10
Very good

Popular amenities

  • All inclusive
  • Spa
  • Pet friendly
  • Air conditioning

Room options

Available filters for rooms
Showing 43 of 43 rooms

View all photos for Room Standard

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard

  • 45 sq m
  • Sleeps 4

View all photos for Room Superior with Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Superior with Ocean View

  • 45 sq m
  • Sleeps 4

View all photos for Room Deluxe with Garden View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Deluxe with Garden View

  • 45 sq m
  • Sleeps 4

View all photos for Room Deluxe with Partial Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Deluxe with Partial Sea View

  • 45 sq m
  • Sleeps 4

View all photos for Suite Junior with Golf Course View

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite Junior with Golf Course View

  • 52 sq m
  • Sleeps 2

View all photos for Room Standard

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard

  • 45 sq m
  • Sleeps 4

View all photos for Room Superior with Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Superior with Ocean View

  • 45 sq m
  • Sleeps 4

View all photos for Suite Junior with Golf Course View

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite Junior with Golf Course View

  • 43 sq m
  • Sleeps 2

View all photos for Suite Junior with Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite Junior with Ocean View

  • 43 sq m
  • Sleeps 2

View all photos for Suite Junior with Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite Junior with Ocean View

  • 52 sq m
  • Sleeps 2

View all photos for Room Standard

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard

  • 45 sq m
  • Sleeps 2

View all photos for Room Superior with Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Superior with Ocean View

  • 45 sq m
  • Sleeps 2

View all photos for Room Standard

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard

  • 45 sq m
  • Sleeps 2

View all photos for Room Deluxe with Partial Sea View

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Room Deluxe with Partial Sea View

  • 45 sq m
  • Sleeps 2

View all photos for Room Superior with Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Superior with Ocean View

  • 45 sq m
  • Sleeps 2

View all photos for Room Deluxe with Garden View

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Room Deluxe with Garden View

  • 45 sq m
  • Sleeps 2

View all photos for Princesa Loft Golf View King

Princesa Loft Golf View King | Premium bedding, down comforters, pillowtop beds, in-room safe

Princesa Loft Golf View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Premium bedding
  • 44 sq m
  • 1 bedroom
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Princesa Loft Golf View Double

Premium bedding, down comforters, pillowtop beds, in-room safe

Princesa Loft Golf View Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Pillowtop bed
  • 44 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds

View all photos for Princesa Loft Ocean View King

Princesa Loft Ocean View King | Premium bedding, down comforters, pillowtop beds, in-room safe

Princesa Loft Ocean View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Premium bedding
  • 44 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Princesa Loft Ocean View Double

Premium bedding, down comforters, pillowtop beds, in-room safe

Princesa Loft Ocean View Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Pillowtop bed
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Golf View King

Deluxe Golf View King | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Golf View King

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Pillowtop bed
  • 44 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Golf View Double

Deluxe Golf View Double | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Golf View Double

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Pillowtop bed
  • 44 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Ocean View King

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Pillowtop bed
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Ocean View Double

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Pillowtop bed
  • 44 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Golf View King

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite Golf View King

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Pillowtop bed
  • 48 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King | Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite Ocean View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Pillowtop bed
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Platinum Golf View King

Platinum Golf View King | Premium bedding, down comforters, pillowtop beds, in-room safe

Platinum Golf View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Pillowtop bed
  • 44 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Platinum Golf View Double

Platinum Golf View Double | Premium bedding, down comforters, pillowtop beds, in-room safe

Platinum Golf View Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Pillowtop bed
  • 44 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds

View all photos for Platinum Ocean View King

Platinum Ocean View King | Premium bedding, down comforters, pillowtop beds, in-room safe

Platinum Ocean View King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Pillowtop bed
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Platinum Ocean View Double

Platinum Ocean View Double | Premium bedding, down comforters, pillowtop beds, in-room safe

Platinum Ocean View Double

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Renovated in 2025
Pillowtop bed
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Golf Course View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard with Golf Course View

  • 45 sq m
  • Sleeps 4

View all photos for Room Standard with Golf Course View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard with Golf Course View

  • 45 sq m
  • Sleeps 2

View all photos for Room Standard with Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard with Ocean View

  • 45 sq m
  • Sleeps 4

View all photos for Room Standard with Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard with Ocean View

  • 45 sq m
  • Sleeps 2

View all photos for Room Standard with Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard with Ocean View

  • 45 sq m
  • Sleeps 4

View all photos for Room Standard with Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard with Ocean View

  • 45 sq m
  • Sleeps 2

Suite Junior with Golf Course View

  • 43 sq m
  • Sleeps 2

Suite Junior with Ocean View

  • 45 sq m
  • Sleeps 2

Suite Junior with Ocean View

  • 45 sq m
  • Sleeps 2

Loft Small with Golf Course View

  • 45 sq m
  • Sleeps 2

Double Loft Superior with Golf Course View

  • 45 sq m
  • Sleeps 4

Loft Superior with Ocean View

  • 45 sq m
  • Sleeps 2

Double Loft Superior with Ocean View

  • 45 sq m
  • Sleeps 4

About the neighborhood

Map
Costera de las Palmas s/n, Fracc. Granjas del Marquez, Acapulco, GRO, 390890

What's nearby

  • Turtle Dunes - 2 min walk - 0.1 miles
  • Playa Revolcadero - 7 min walk - 0.4 miles
  • Boulevard de las Naciones - 10 min walk - 0.6 miles
  • El Revolcadero - 4 min drive - 1.2 miles
  • Arena GNP Seguros - 7 min drive - 1.7 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 11 min drive

Restaurants

  • ‪Starbucks - ‬14 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Chula Vista - ‬1 min walk
  • ‪Starbucks - ‬1 min walk

About this property

Princess Mundo Imperial

Upscale family-friendly hotel located near Playa Revolcadero with rooms refurbished in 2025
Located close to El Revolcadero and Majahua Beach, Princess Mundo Imperial provides an adjacent golf course, a poolside bar, and concerts and live shows. With a beachfront location, beachfront dining, and sun loungers, this hotel is the perfect place to soak up some sun. Treat yourself to a hot stone massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and local and international cuisine. In addition to a shopping mall on site and a playground, guests can connect to in-room WiFi (surcharge), with speed of 25+ Mbps.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools along with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and ATM/banking services
  • Concierge services, tour/ticket assistance, and a porter/bellhop
  • A gift shop, a 24-hour front desk, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All 754 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Pillowtop mattresses, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and hair dryers
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All inclusive details

All-inclusive room rates at Princess Mundo Imperial are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and select beverages included
Basic alcoholic beverages included

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Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 250 per night)

Parking and transportation

  • Uncovered self parking on site (MXN 250 per night)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 485 to 485 for adults and MXN 242 to 242 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Azul
  • Beach Club

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Concerts/live shows
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool (guest access)
  • Playground
  • Shopping mall

Family friendly

  • 3 outdoor pools
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Cobblestone flooring in public areas
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Smooth flooring in public areas
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 9 floors
  • Built in 1971
  • Renovated guestrooms - February 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • iPod dock
  • MP3 dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 20 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 420.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 250 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Phone calls
  • Valet parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 485 to 485 for adults, and MXN 242 to 242 for children
  • Fee for in-room wireless internet: MXN 250 per night (rates may vary)
  • Fee for wireless internet in public areas: MXN 250 per night (rates may vary)
  • Uncovered self parking fee: MXN 250 per night
  • Pet fee: MXN 1500 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 420.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Princess Mundo Imperial Hotel Acapulco
Princess Mundo Imperial Hotel
Princess Mundo Imperial Acapulco
Princess Mundo Imperial
The Fairmont Acapulco Princess Hotel Acapulco
Fairmont Acapulco Princess
Acapulco Princess Hotel
Princess Mundo Imperial Hotel
Princess Mundo Imperial Acapulco
Princess Mundo Imperial Hotel Acapulco

Frequently asked questions

Does Princess Mundo Imperial have a pool?

Yes, this property has 3 outdoor pools.

Is Princess Mundo Imperial pet-friendly?

Yes, Princess Mundo Imperial allows dogs (limit 2 total) with a maximum weight of up to 20 lbs per pet. There's a fee of MXN 1500 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for MXN 250 per night.

What time is check-in at Princess Mundo Imperial?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Princess Mundo Imperial?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Princess Mundo Imperial?

Some rate plans available at this property are all-inclusive.

Where is Princess Mundo Imperial located?

Located in Granjas del Marqués, this beachfront hotel is next to a golf course and within 1 mi (2 km) of Playa Revolcadero and El Revolcadero. Majahua Beach and Bahía de Puerto Marqués are also within 3 mi (5 km).

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Reviews

Princess Mundo Imperial Reviews

8.2

Very Good

8.6

Cleanliness

8.2

Amenities

8.6

Staff & service

8.6

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 508 out of 1003 reviews
Rating 8 - Good. 252 out of 1003 reviews
Rating 6 - Okay. 123 out of 1003 reviews
Rating 4 - Poor. 58 out of 1003 reviews
Rating 2 - Terrible. 62 out of 1003 reviews

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Beautiful resort, great spa, food is good, big gym, rooms spacious (most of them with recent renovations). Def would recommend.
Stayed 2 nights in Dec 2025

10/10 Excellent

Domingo

Liked: Cleanliness, property conditions & facilities
Excellent service!
Stayed 3 nights in Dec 2025

10/10 Excellent

Pedro

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Dec 2025

10/10 Excellent

Roberta

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice, spacious and clean
Stayed 1 night in Nov 2025

10/10 Excellent

Thania Pavlovzka

Liked: Cleanliness, property conditions & facilities
Todo excelente
Stayed 2 nights in Oct 2025

10/10 Excellent

Noob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 2 nights in Aug 2025

4/10 Poor

Heriberto

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ac didn’t worked, pools closed, terrible buffet breakfast, cockroaches in the room
Stayed 4 nights in Dec 2025

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
GOOD
Stayed 4 nights in Oct 2025

4/10 Poor

Javier

Liked: Cleanliness
Food quality not good. Service in general is bad, 30 to 40 minutes of waiting just to have breakfast. Buffet very poor and basic… at the swimming pool the order takes 30 to 40 minutes to arrive….
Stayed 3 nights in Nov 2025

10/10 Excellent

Marcial Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Aug 2025

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This place is still recovering from the hurricane but in good condition. It is under new ownership and there is a lot of work going on. The great staff makes up for any deficiencies. Two issues... there really isn't any place on property that serves dinner except a very average sushi place. Also it can be a bit noisy. in the end i had seven very pleasant days there.
Stayed 3 nights in Oct 2025

2/10 Terrible

Marco Antonio

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is extremely overpriced..food is expensive and not even tasty...staff are not friendly...the main swimming pool is still shutdown...no entertainment..no acrivities..the elevator makes scary noises and the door slams on people getting in and out ... and i found a cockroach in my room 0834...not aceptable...they need to restore the hotel to where it is safe and pleasant for people to stay and then re-open it when its safe...i visited from Seattle in October 2025
Stayed 4 nights in Oct 2025

8/10 Good

Marìa Antonieta

Liked: Cleanliness, staff & service
Ñ
Stayed 3 nights in Jul 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 2 nights in Feb 2025

8/10 Good

Aida

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very nice but old hotel, people very friendly, elevators very very slow and no running water for some hours during three nights
Stayed 8 nights in Apr 2025

10/10 Excellent

Nancy Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Jan 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 3 nights in May 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Few
Stayed 1 night in Apr 2025

6/10 Okay

Edward

Liked: Cleanliness, staff & service
resort fees already paying to stay there and when you checking in i didn't use the resort and still had to pay resort fee's
Stayed 1 night in May 2025

8/10 Good

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Good condition
Stayed 2 nights in Jan 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Apr 2025

8/10 Good

Luis Carlos

Liked: Cleanliness, staff & service, amenities
The property is recovering from the Hurracaine, has done a great job however there are some problems to be fix still
Stayed 2 nights in Feb 2025

6/10 Okay

Gaetan

Still need a lot of repair after the Storm
Stayed 1 night in Feb 2025

8/10 Good

Bissell

Liked: Cleanliness, staff & service, property conditions & facilities
Well - I had some issues checking in. Despite having a reservation, they didn't have me in the system. The attendant indicated that they are often receiving fraud from prepaid reservations. Well, I didn't prepay...I reserved to pay when arrived. I showed them the reservation, and it took some time to resolve the issue. My cousin from Mexico City was staying there also and they backed his brand-new car into an object in Valet...but they seem to be taking responsibility for that instance. I stayed there 40yrs ago. The property has been impacted by the hurricanes last year, and it didn't impact my stay there - since I was Acapulco to bury my mother and most of my activities were at my other cousins' home there or around town. We did find two cockroaches in the room - but it's open air and wasn't a annoyance. Breakfast was good, but Expedia says it was free and it was hardly free. Nor was it on my corrected reservation.
Stayed 2 nights in Oct 2025
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Policies

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