Ratings based on 999 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.1 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Feb 28, 2024 on Expedia
by A verified traveler
Posted Feb 27, 2024 on Expedia
by A verified traveler
Posted Oct 9, 2023 on Hotels
Comment from Hotel Management
Nov 13, 2023 by Hotel Playa Suites Acapulco, Hotel Management
Estimado Huésped Gracias por su preferencia y por compartir su experiencia con los demás viajeros. Esperamos vuelva pronto.Saludos cordiales
by A verified traveler
Posted Oct 2, 2023 on Expedia
Furniture is super old and rusted, towels are REALLY OLD smell humid, NO HAND TOWELS OR shampoo or soap. They don’t offer any amenities. Wall lamps rusted and falling apart. Not even one decoration in any wall. Sofa bed old and dirty. Rooms smell humid. Front desk is falling apart old and not welcoming!!! I think this place used to be beautiful but it’s never been updated. The pool is rusted all around.
Simply disappointing!!!
Comment from Hotel Management
Oct 4, 2023 by Hotel Playa Suites Acapulco, Hotel Management
Dear customer, thank you for taking the time to share your experience. All your comments are essential to improve our service. I am very sorry to hear that your stay did not meet expectations. However, we will ensure that your feedback is passed on to improve the service. Without further ado, for now I say goodbye, I wish you a great day.
by A verified traveler
Posted Sep 25, 2023 on Hotels
Comment from Hotel Management
Sep 27, 2023 by Hotel Playa Suites Acapulco, Hotel Management
Estimado cliente. Gracias por calificarnos y por recomendar nuestro hotel a otros viajeros. Todo el personal del hotel disfrutó atendiendo sus necesidades, esperando que su estancia haya sido placentera. Cada día trabajamos para brindarle un mejor servicio, agradecemos su confianza ¡Cuídese y esperamos pronto su regreso! Gracias por elegirnos
by A verified traveler
Posted Sep 25, 2023 on Expedia
Comment from Hotel Management
Nov 13, 2023 by Hotel Playa Suites Acapulco, Hotel Management
Estimado cliente gracias por sus comentarios , lamento que no lográmos cumplir con sus expectativas, haré llegar sus comentarios para mejorar nuestros servicios
by A verified traveler
Posted Sep 12, 2023 on Hotels
Comment from Hotel Management
Sep 15, 2023 by Hotel Playa Suites Acapulco, Hotel Management
Estimado cliente. Gracias por calificarnos y por recomendar nuestro hotel a otros viajeros. Todo el personal del hotel disfrutó atendiendo sus necesidades, esperando que su estancia haya sido placentera. Cada día trabajamos para brindarle un mejor servicio, agradecemos su confianza ¡Cuídese y esperamos pronto su regreso! Gracias por elegirnos
by A verified traveler
Posted Sep 3, 2023 on Hotels
Comment from Hotel Management
Sep 6, 2023 by Hotel Playa Suites Acapulco, Hotel Management
Estimado cliente. Gracias por calificarnos y por recomendar nuestro hotel a otros viajeros. Todo el personal del hotel disfrutó atendiendo sus necesidades, esperando que su estancia haya sido placentera. Cada día trabajamos para brindarle un mejor servicio, agradecemos su confianza ¡Cuídese y esperamos pronto su regreso! Gracias por elegirnos
by A verified traveler
Posted Aug 21, 2023 on Hotels
Comment from Hotel Management
Aug 24, 2023 by Hotel Playa Suites Acapulco, Hotel Management
Estimado cliente, gracias por tomarse el tiempo para compartir su experiencia. Todos sus comentarios son esenciales para mejorar nuestro servicio. Lo siento mucho por escuchar que su estancia no cumplió las expectativas. Sin embargo, nos aseguraremos de que sus comentarios sean transmitidos para mejorar el servicio. Sin más por el momento me despido, le deseo un excelente día.
by A verified traveler from Granite Falls
Posted Jul 26, 2023 on Expedia
I LIKE THE SERVICE THE PLACE AROUND THE HOTEL, CLOSE TO EVERYTHING
FURNITURE TOO OLD, AND I DIDN'T GET WIFI SERVICE, BAD WIFI SERVICE NEVER GET WIFI, NO IN THE LOBBY NOT IN THE RESTAURANT,
THEY NEED TO UP DATE THOSE SERVICE 😡
Comment from Hotel Management
Jul 29, 2023 by Hotel Playa Suites Acapulco, Hotel Management
Dear customer, thank you for taking the time to share your experience. All your comments are essential to improve our service. I am very sorry to hear that your stay did not meet your expectations. However, we will make sure that your comments are passed on to improve the service. Without more for the moment I say goodbye, I wish you an excellent day.