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Playa Suites Acapulco

Property class: 4

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Outdoor pool - Playa Suites Acapulco (Acapulco)
Beach - Playa Suites Acapulco (Acapulco)
Point of interest - Playa Suites Acapulco (Acapulco)
Exterior - Playa Suites Acapulco (Acapulco)
A hotel room with two beds, a desk, a chair, a TV, and a door. - Playa Suites Acapulco (Acapulco)
Located close to Diana the Huntress and Condesa Beach, Playa Suites Acapulco provides a beach bar, a poolside bar, and a terrace. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining, and sun loungers. Treat yourself to a body treatment, a body scrub, or a massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Free WiFi in public areas is available to all guests, along with a coffee shop/cafe and a playground.

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Spa
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Embrace the magic of Mexico

AARP members, save 30% or more on select Mexican hotels. Book between November 10 and November 16, 2026. Travel by 30 December, 2027.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Suite

Room

Junior Suite

  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Bahia Suite

Room

Bahia Suite

  • Sea view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar Suite

Room

Estandar Suite

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located on the beach, Playa Suites Acapulco is in Costera Acapulco, a neighborhood in Acapulco. Diana the Huntress and La Quebrada Cliffs are notable landmarks, and the area's natural beauty can be seen at Condesa Beach and Parque Papagayo. Playa Caletilla and Bahía de Puerto Marqués are two other places to visit that come recommended. With water skiing and boat tours nearby, you'll find plenty of adventures in the water. Visit our Acapulco travel guide
Map
Costera M. Aleman 123, Fracc. Magallanes, Acapulco, GRO, 39670

What's nearby

  • A silhouette of a statue of a figure with a bow and arrow in front of a sunset, with a bridge in the background.
    Diana the Huntress
    5 min walk - 0.3 miles
  • A sandy beach with large rocks and calm waters.
    Condesa Beach
    7 min walk - 0.4 miles
  • A red macaw perched on a branch surrounded by lush green foliage.
    Parque Papagayo
    14 min walk - 0.7 miles
  • An aerial view of a coastal city with a densely populated urban area, a large park with a flagpole, and a beach with umbrellas.
    Papagayo Beach
    17 min walk - 0.9 miles
  • Diana Galleries Mall
    2 min walk - 0.1 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA)
    35 min drive

Restaurants

  • Fisher's Acapulco
    4 min walk
  • Los Tarascos
    2 min walk
  • Il Pagliacci
    4 min walk
  • Las gaviotas
    4 min walk
  • Tacosteño
    4 min walk

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 100 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Morro
  • Las Gaviotas

Things to do

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,264 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 18 floors
  • 2 buildings
  • Built in 1997
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 250.00 for adults and MXN 150.00 for children
  • Valet parking fee: MXN 100 per night
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 6 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does Playa Suites Acapulco have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is Playa Suites Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is available for MXN 100 per night.

What time is check-in at Playa Suites Acapulco?

Check-in start time: 3 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Playa Suites Acapulco?

Check-out is at noon.

Are there all-inclusive benefits at Playa Suites Acapulco?

Some rate plans available at this hotel are all-inclusive.

Where is Playa Suites Acapulco located?

Nestled on the beach, this Costera Acapulco hotel is within a 10-minute walk of Diana the Huntress and Condesa Beach. Parque Papagayo and La Quebrada Cliffs are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Playa Suites Acapulco Reviews

6.8

7.2

Cleanliness

7.4

Location

7.2

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 259 out of 1000 reviews
Rating 8 - Good. 250 out of 1000 reviews
Rating 6 - Okay. 235 out of 1000 reviews
Rating 4 - Poor. 122 out of 1000 reviews
Rating 2 - Terrible. 134 out of 1000 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a good location for this hotel, very convenient.
Stayed 4 nights in Feb 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The location is perfect, the hotel facilities are old, the furniture in the rooms is broken, the towels are too old, there are no sockets to connect the telephone, only in the sink.
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is okay the only bad that they have is there very strict on the check in people like me that came from another city they should have the room ready for the guest when the came 😉
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Aug 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room bad condition can’t working good nasty room old and dirty
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Desk Staff really good, I had issues trying to buy something, normally hotels have a restaurant, that people can dine in this one was only for the all inclusive, i cudnt even buy a drink there was no service at all and everyone looked confused if i was trying to buy a drink or a burger for my kids i had to get changed get out of the hotel and find something else on the strip. Kinda annoying.
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Did not meet expectations
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Property conditions & facilities
😍
Stayed 1 night in May 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very unclean and but wait the shower was terrible I don’t know what kind of guest are having is this time but I don’t think I properly to have rooms like that ! I went to the from desk to request for a better room and one of the young lady staff was NOT efficient telling me They will sent maintenance to check the whole room to see if they have any issues and then they will assing me a better one. It took almost 24 hrs to answer my request!
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The check-in/reception is very disorganized. I waited 40 minutes to get my room.
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
I LIKE THE SERVICE THE PLACE AROUND THE HOTEL, CLOSE TO EVERYTHING FURNITURE TOO OLD, AND I DIDN'T GET WIFI SERVICE, BAD WIFI SERVICE NEVER GET WIFI, NO IN THE LOBBY NOT IN THE RESTAURANT, THEY NEED TO UP DATE THOSE SERVICE 😡
Stayed 4 nights in Jul 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Jan 2025
Verified review

4/10 Poor

Regular
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Disliked: Amenities
A/C poor condition clogged toilet staff nto professional I won’t recommend for no body!
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is extremely old and dirty, seems it hasn’t been restored or updated since its opening. The bathroom tub was amazingly rusty, the curtains didn’t work. Hair dryer and iron available only if you sign a document and they telling you that you need to give them back, that’s ridiculous. This is a hotel that I will NEVER come back and that I DO NOT recommend at all.
Stayed 3 nights in Mar 2023
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
The AC was not working, the safe did not work and we called several time to get fixed but nothing was done. There was no where to sit after 10:30 pm because they did not allow anyone outside of the lobby. They were not helpful at all. The only staff that was very helpful was the staff in the kitchen. But other then that I would not return.
Stayed 4 nights in Jan 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Furniture is super old and rusted, towels are REALLY OLD smell humid, NO HAND TOWELS OR shampoo or soap. They don’t offer any amenities. Wall lamps rusted and falling apart. Not even one decoration in any wall. Sofa bed old and dirty. Rooms smell humid. Front desk is falling apart old and not welcoming!!! I think this place used to be beautiful but it’s never been updated. The pool is rusted all around. Simply disappointing!!!
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Everything about the hotel was okay, servers were great, maintenance service was horrible room did not have a functional AC, the safe didnt lock had to call the front desk several times to get anybody to help and several times I never got help to add also had construction at 7:00am in the morning in one of their High end Suites . We had nothing fixed or no help at all I will not recommend this hotel to nobody at all. The last night the AC was blowing at it fullest I was told by maintenance that that's all the AC would blow he also promised me some fans which he never showed up with at all I slept inside of sauna that's the way the room felt. It was horrible communication and no help at all also the hotel does not have a place where you could hang out after 10:30 they turn everything off and expect you to hang around in the lobby it's supposed to be an all inclusive but it's not at all I truly will not be recommending this hotel at all or even go back no customer service horrible experience
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien pero en la Zona de snack 2 veces me Negaron el Servicio la primera vez porq según ya no había y el segundo día q porq eran las 6:00 pm y me acerqué a la zona antes de las 6 pero que según ya habían cerrado cuando ahí estaban una chica si el Horario es a las 6:00 pm pues q se retiren a esa hora. Fui al loby y me dijeron déjeme checar se tardaron y ni checaron nada al final me quedé igual
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel para ambiente familiar, la comida es rica y el personal es amable, las instalaciones están un poco antiguas pero es buena relación precio calidad. Para ser mi primera visita estoy satisfecha y lo considero como opción para futuras visitas.
Stayed 2 nights in Oct 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El aire acondicionado no enfría lo suficiente y no puedes dormir a gusto, les falta dar mtto a sus instalaciones
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
No había jabón para bañarnos en la habitación, (solo dejan un solo cuadrito de jabón para toda la estadía) En la primer habitación estaba tapado el drenaje y pedí que lo destaparan y quedó oliendo a m&3rd# por lo que pedí otra habitación y si, el cambio fue rápido, pero olía demasiado a humedad, en los baños de la alberca el lobby no había papel higiénico, (tuve que hacerles la observación), a las 3 de la tarde las albercas ya tenían una capa de nata y el agua era de color gris, la comida de buffet poco variada siempre lo mismo.. las camas están cómodas, buen aire acondicionado, áreas limpias, los baños limpios, yo no regreso !!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Es un buen lugar para ir a descansar, y con el todo incluido te evitas de gastar en comidas o bebidas
Stayed 3 nights in Aug 2026